private bool checkFolderNameGrants(string type, string sId)
{
bool res = true;
if (this.TypeParamRequired)
{
int id = 0;
int.TryParse(sId, out id);
if (string.IsNullOrEmpty(type))
return false;
if (id == 0 && type != "temp")
return false;
switch (type)
{
case "items":
{
var man = new ItemsManager<Item, ItemsFilter>(true, true);
var item = man.GetByKey(id);
if (item.Id == 0) res = false;
}
break;
case "categories":
{
var man = new CategoriesManager(true, true);
var item = man.GetByKey(id);
if (item.Id == 0) res = false;
}
break;
case "sections":
{
var man = new SectionsManager(true, true);
var item = man.GetByKey(id);
if (item.Id == 0) res = false;
}
break;
case "temp":
res = this.AllowTemporaryFiles && sId == Utility._SessionID();
break;
default:
res = false;
break;
}
}
return res;
}
private void changeThreadStatus(int threadId, string statusCommand)
{
LblOk.Text = "";
LblErr.Text = "";
bool sendMessageToUserInserted = false;
try
{
if (!PgnUserCurrent.IsAuthenticated)
throw new Exception("user not authenticated");
string previousStatus = "";
string nextStatus = "";
var o1 = new TicketItem();
var man = new ItemsManager<TicketItem, TicketItemFilter>();
o1 = man.GetByKey(threadId); //precarico i campi esistenti e nn gestiti dal form
try { previousStatus = Enum.GetName(typeof(TicketItem.TicketStatusEnum), o1.Status); }
catch { }
switch (statusCommand)
{
case "close":
o1.Status = (int)TicketItem.TicketStatusEnum.Closed;
sendMessageToUserInserted = true;
break;
case "open":
o1.Status = (int)TicketItem.TicketStatusEnum.Open;
break;
case "working":
o1.Status = (int)TicketItem.TicketStatusEnum.WorkInProgress;
sendMessageToUserInserted = true;
break;
case "lock":
o1.Status = (int)TicketItem.TicketStatusEnum.Locked;
break;
default:
break;
}
man.Update(o1);
try { nextStatus = Enum.GetName(typeof(TicketItem.TicketStatusEnum), o1.Status); }
catch { }
previousStatus = base.GetLabel(previousStatus, previousStatus);
nextStatus = base.GetLabel(nextStatus, nextStatus);
sendMessage(o1.UserAssigned, o1, "MessageTicketTitle", "MessageTicketDescription", "status changed from "+ previousStatus +" to "+ nextStatus);
sendMessage(filterSystemMessagesManager(o1.CategoryId), o1, "MessageTicketTitle", "MessageTicketDescription", "status changed from " + previousStatus + " to " + nextStatus);
if (sendMessageToUserInserted && !o1.UserInserted.Equals(o1.UserAssigned))
sendMessage(o1.UserInserted, o1, "MessageTicketTitle", "MessageTicketDescription", "status changed from " + previousStatus + " to " + nextStatus);
loadThread(threadId);
}
catch (Exception e)
{
LblErr.Text = e.Message;
}
}
private void deleteRow(int recordId)
{
LblOk.Text = "";
LblErr.Text = "";
try
{
if (!PgnUserCurrent.IsAuthenticated)
throw new Exception("user not authenticated");
var man = new ItemsManager<TicketItem, TicketItemFilter>(true, true);
var obj = man.GetByKey(recordId);
sendMessage(obj.UserAssigned, obj, "MessageTicketTitle", "MessageTicketDescription", "ticket deleted");
sendMessage(filterSystemMessagesManager(obj.CategoryId), obj, "MessageTicketTitle", "MessageTicketDescription", "ticket deleted");
man.DeleteById(recordId);
loadGrid();
}
catch (Exception e)
{
LblErr.Text = e.Message;
}
}
private void changeCustomer(int threadId, int customerId)
{
LblOk.Text = "";
LblErr.Text = "";
try
{
if (!PgnUserCurrent.IsAuthenticated)
throw new Exception("user not authenticated");
var o1 = new TicketItem();
var man = new ItemsManager<TicketItem, TicketItemFilter>(true, true);
o1 = man.GetByKey(threadId); //precarico i campi esistenti e nn gestiti dal form
o1.CustomerId = customerId;
man.Update(o1);
loadThread(threadId);
}
catch (Exception e)
{
LblErr.Text = e.Message;
}
}
private void changeAssignedUser(int threadId, string userAssigned)
{
LblOk.Text = "";
LblErr.Text = "";
try
{
if (!PgnUserCurrent.IsAuthenticated)
throw new Exception("user not authenticated");
string previousUser = "";
var o1 = new TicketItem();
var man = new ItemsManager<TicketItem, TicketItemFilter>(true, true);
o1 = man.GetByKey(threadId); //precarico i campi esistenti e nn gestiti dal form
previousUser = o1.UserAssigned;
o1.UserAssigned = userAssigned;
man.Update(o1);
sendMessage(previousUser, o1, "MessageTicketTitle", "MessageTicketDescription", "user assigned changed from " + previousUser + " to " + userAssigned);
sendMessage(o1.UserAssigned, o1, "MessageTicketTitle", "MessageTicketDescription", "user assigned changed from " + previousUser + " to " + userAssigned);
sendMessage(filterSystemMessagesManager(o1.CategoryId), o1, "MessageTicketTitle", "MessageTicketDescription", "user assigned changed from " + previousUser + " to " + userAssigned);
loadThread(threadId);
}
catch (Exception e)
{
LblErr.Text = e.Message;
}
}
private void setTemplate(int templateId)
{
LblOk.Text = "";
LblErr.Text = "";
try
{
var o1 = new Item();
var man = new ItemsManager<Item, ItemsFilter>(true, false);
o1 = man.GetByKey(templateId); //precarico i campi esistenti e nn gestiti dal form
if (o1.Id > 0)
TxtDescription.Text = o1.Description;
else
TxtDescription.Text = "";
}
catch (Exception e)
{
LblErr.Text = e.Message;
}
}
private void setFlag(int recordId, bool value, string flagName)
{
try
{
var man = new ItemsManager<TicketItem, TicketItemFilter>(true, true);
var o1 = man.GetByKey(recordId);
switch (flagName.ToLower())
{
case "flagged":
o1.Flagged = value;
sendMessage(o1.UserAssigned, o1, "MessageTicketTitle", "MessageTicketDescription", "flag changed");
sendMessage(filterSystemMessagesManager(o1.CategoryId), o1, "MessageTicketTitle", "MessageTicketDescription", "flag changed");
break;
default:
break;
}
man.Update(o1);
}
catch (Exception e1)
{
LblErr.Text = Utility.GetLabel("RECORD_ERR_MSG") + "<br />" + e1.ToString();
}
finally { }
}
private bool saveForm(bool saveAndClose)
{
bool res = false;
LblErr.Text = "";
LblOk.Text = "";
string extraMessage = "";
bool sendMessageToUserInserted = false;
try
{
var o1 = new TicketItem();
var man = new ItemsManager<TicketItem, TicketItemFilter>();
if (CurrentId == 0)
{
form2obj(o1);
if (o1.IsThreadRoot)
{
string role2Add = "";
if (Roles.IsUserInRole(SUPPORT_USER_ROLE))
role2Add = PgnUserCurrent.Current.UserName; //role as username
o1.ReadAccessType = MenuAccesstype.Registered;
o1.ReadRolenames.Add(SUPPORT_OPERATOR_ROLE);
o1.ReadRolenames.Add(role2Add);
//o1.ReadRolenames.Add(SUPPORT_MANAGER_ROLE);
}
o1 = man.Insert(o1);
if (!o1.IsThreadRoot)
{
var root = new TicketItem();
root = man.GetByKey(o1.ThreadId);
man.Update(root); //update dateUpdated
extraMessage = "new answer inserted";
}
else
extraMessage = "new ticket inserted";
//copy temp attachments in item folder
new FilesGallery("~/Public/Files/items/", o1.Id.ToString()).MoveTempFiles();
loadGrid();
}
else
{
o1 = man.GetByKey(CurrentId);
form2obj(o1);
man.Update(o1);
extraMessage = "ticket updated";
}
if (saveAndClose)
{
changeThreadStatus(o1.ThreadId, "close");
extraMessage = "ticket closed";
}
sendMessage(o1.UserAssigned, o1, "MessageTicketTitle", "MessageTicketDescription", extraMessage);
sendMessage(filterSystemMessagesManager(o1.CategoryId), o1, "MessageTicketTitle", "MessageTicketDescription", extraMessage);
if (ChkSendEmailToUserInserted.Visible == false)
sendMessageToUserInserted = true;
else
sendMessageToUserInserted = ChkSendEmailToUserInserted.Checked;
if (sendMessageToUserInserted && !o1.UserInserted.Equals(o1.UserAssigned))
sendMessage(o1.UserInserted, o1, "MessageTicketTitle", "MessageTicketDescription", extraMessage);
loadThread(o1.ThreadId);
LblOk.Text = Utility.GetLabel("RECORD_SAVED_MSG");
res = true;
}
catch (CustomException e1)
{
LblErr.Text = e1.CustomMessage;
}
catch (Exception e1)
{
LblErr.Text = Utility.GetLabel("RECORD_ERR_MSG") + "<br />" + e1.ToString();
}
finally
{
}
return res;
}