public void Invoke(object Sender, object Element)
{
if (Element is CommandParameters)
{
CommandParameters cp = (CommandParameters)Element;
string[] elemsToDelete = MCGrid.GetCheckedCollection(((CommandManager)Sender).Page, cp.CommandArguments["GridId"]);
using (DbTransaction tran = DbTransaction.Begin())
{
foreach (string elem in elemsToDelete)
{
int id = Convert.ToInt32(elem.Split(new string[] { "::" }, StringSplitOptions.RemoveEmptyEntries)[0], CultureInfo.InvariantCulture);
if (id > 0)
{
if (Incident.CanUpdate(id))
{
Issue2.UpPriority(id, false);
}
}
}
tran.Commit();
}
CHelper.RequireBindGrid();
}
}
private void dgForum_DeleteCommand(object source, DataGridCommandEventArgs e)
{
int nodeId = int.Parse(e.CommandArgument.ToString());
Issue2.DeleteForumMessage(IncidentId, nodeId);
Response.Redirect("../Incidents/IncidentView.aspx?IncidentId=" + IncidentId);
}
protected void btnSave_ServerClick(object sender, System.EventArgs e)
{
Page.Validate();
if (!Page.IsValid)
{
return;
}
txtTitle.Text = HttpUtility.HtmlEncode(txtTitle.Text);
txtDescription.Text = HttpUtility.HtmlEncode(txtDescription.Text);
Issue2.UpdateGeneralInfo(IncidentId, txtTitle.Text, txtDescription.Text, int.Parse(ddlType.SelectedValue), int.Parse(ddlSeverity.SelectedValue));
Issue2.UpdatePriority(IncidentId, int.Parse(ddlPriority.SelectedValue));
if (!String.IsNullOrEmpty(Command)) // popup mode
{
CommandParameters cp = new CommandParameters(Command);
Mediachase.Ibn.Web.UI.WebControls.CommandHandler.RegisterCloseOpenedFrameScript(this.Page, cp.ToString());
}
else
{
Page.ClientScript.RegisterStartupScript(this.GetType(), Guid.NewGuid().ToString(),
"try {window.opener.top.frames['right'].location.href='../Incidents/IncidentView.aspx?IncidentId=" + IncidentId + "';}" +
"catch (e){} window.close();", true);
}
}
private void Process()
{
string FileName1 = (McFileUp1.PostedFile == null) ? "" : McFileUp1.PostedFile.FileName;
string FileName2 = (McFileUp2.PostedFile == null) ? "" : McFileUp2.PostedFile.FileName;
string FileName3 = (McFileUp3.PostedFile == null) ? "" : McFileUp3.PostedFile.FileName;
System.IO.Stream Stream1 = (McFileUp1.PostedFile == null) ? null : McFileUp1.PostedFile.InputStream;
System.IO.Stream Stream2 = (McFileUp2.PostedFile == null) ? null : McFileUp2.PostedFile.InputStream;
System.IO.Stream Stream3 = (McFileUp3.PostedFile == null) ? null : McFileUp3.PostedFile.InputStream;
int nodeType = ((FileName1 != "" && Stream1 != null) ||
(FileName2 != "" && Stream2 != null) ||
(FileName3 != "" && Stream3 != null)) ?
(int)ForumStorage.NodeContentType.TextWithFiles :
(int)ForumStorage.NodeContentType.Text;
ArrayList alAttrs = new ArrayList();
foreach (ListItem liItem in cbList.Items)
{
if (liItem.Selected)
{
alAttrs.Add(liItem.Value);
}
}
string sMessage = txtMessage.Text;
sMessage = Util.CommonHelper.parsetext_br(sMessage);
Issue2.AddForumMessage2(IncidentId, sMessage, nodeType, alAttrs, false, int.Parse(ddlStatus.SelectedValue), FileName1, Stream1, FileName2, Stream2, FileName3, Stream3);
}
private void dg_delete(object source, System.Web.UI.WebControls.DataGridCommandEventArgs e)
{
int RelIssId = int.Parse(e.Item.Cells[0].Text);
Issue2.DeleteRelation(IncidentId, RelIssId);
Response.Redirect("../Incidents/IncidentView.aspx?IncidentId=" + IncidentId);
}
private void dgForum_DeleteCommand(object source, DataGridCommandEventArgs e)
{
int nodeId = int.Parse(e.CommandArgument.ToString());
Issue2.DeleteForumMessage(IncidentId, nodeId);
//Response.Redirect(this.Page.Request.RawUrl, true);
}
public void Invoke(object Sender, object Element)
{
if (Element is CommandParameters)
{
CommandParameters cp = (CommandParameters)Element;
string[] elemsToDelete = MCGrid.GetCheckedCollection(((CommandManager)Sender).Page, cp.CommandArguments["GridId"]);
if (elemsToDelete.Length > 1)
{
using (DbTransaction tran = DbTransaction.Begin())
{
for (int i = 0; i < elemsToDelete.Length - 1; i++)
{
for (int j = i + 1; j < elemsToDelete.Length; j++)
{
int id1 = Convert.ToInt32(elemsToDelete[i].Split(new string[] { "::" }, StringSplitOptions.RemoveEmptyEntries)[0], CultureInfo.InvariantCulture);
int id2 = Convert.ToInt32(elemsToDelete[j].Split(new string[] { "::" }, StringSplitOptions.RemoveEmptyEntries)[0], CultureInfo.InvariantCulture);
if (id1 > 0 && id2 > 0)
{
Issue2.AddRelation(id1, id2);
}
}
}
tran.Commit();
}
CHelper.RequireBindGrid();
}
}
}
protected void btnSave_Click(object sender, System.EventArgs e)
{
SynchronizeDT();
//Page.RegisterStartupScript("DisableButtons","DisableButtons(this);");
DataTable dt = (DataTable)ViewState["Participants"];
Issue2.UpdateResources(IncidentID, dt);
if (BtnID != String.Empty)
{
Page.ClientScript.RegisterStartupScript(this.GetType(), Guid.NewGuid().ToString(),
"<script language=javascript>" +
"try {window.top.frames['right'].location.href='IncidentView.aspx?IncidentId=" + IncidentID + "';}" +
"catch (e){}</script>");
}
else if (Request["closeFramePopup"] != null)
{
CommandParameters cp = new CommandParameters("MC_HDM_ResEdit");
Mediachase.Ibn.Web.UI.WebControls.CommandHandler.RegisterCloseOpenedFrameScript(this.Page, cp.ToString());
}
else
{
Page.ClientScript.RegisterStartupScript(this.GetType(), Guid.NewGuid().ToString(),
"<script language=javascript>" +
"try {window.opener.top.frames['right'].location.href='../Incidents/IncidentView.aspx?IncidentId=" + IncidentID + "';}" +
"catch (e){} window.close();</script>");
}
}
public void Invoke(object Sender, object Element)
{
if (Element is CommandParameters)
{
CommandParameters cp = (CommandParameters)Element;
int issueId = int.Parse(cp.CommandArguments["ObjectId"]);
if (cp.CommandArguments.ContainsKey("SelectedValue"))
{
string[] elemsToAdd = cp.CommandArguments["SelectedValue"].Split(new string[] { ";" }, StringSplitOptions.RemoveEmptyEntries);
using (DbTransaction tran = DbTransaction.Begin())
{
foreach (string elem in elemsToAdd)
{
int selectedValue = 0;
if (int.TryParse(elem, out selectedValue))
{
Issue2.AddRelation(issueId, selectedValue);
}
}
tran.Commit();
}
}
CHelper.RequireBindGrid();
}
}
public static void ChangeResponsible(int incidentId, int responsibleId)
{
try
{
DataTable responsibleGroup = Incident.GetResponsibleGroupDataTable(incidentId);
responsibleGroup.Columns.Add(new DataColumn("IsNew", typeof(bool)));
foreach (DataRow row in responsibleGroup.Rows)
{
row["IsNew"] = false;
}
if (responsibleId == -1) // NotSetResponsibleId
{
Issue2.UpdateQuickTracking(incidentId, null, -1, false, responsibleGroup);
}
else if (responsibleId == -2) // GroupResponsibleId
{
Issue2.UpdateQuickTracking(incidentId, null, -1, true, responsibleGroup);
}
else
{
Issue2.UpdateQuickTracking(incidentId, null, responsibleId, false, responsibleGroup);
}
}
catch (AccessDeniedException)
{
}
catch (Exception ex)
{
Log.WriteError(ex.ToString());
}
}
public void Invoke(object Sender, object Element)
{
if (Element is CommandParameters)
{
CommandParameters cp = (CommandParameters)Element;
string[] elemsToDelete = MCGrid.GetCheckedCollection(((CommandManager)Sender).Page, cp.CommandArguments["GridId"]);
int error = 0;
using (DbTransaction tran = DbTransaction.Begin())
{
foreach (string elem in elemsToDelete)
{
int id = Convert.ToInt32(elem.Split(new string[] { "::" }, StringSplitOptions.RemoveEmptyEntries)[0], CultureInfo.InvariantCulture);
if (id > 0)
{
Issue2.DownPriority(id);
}
}
tran.Commit();
}
if (error > 0)
{
ClientScript.RegisterStartupScript(((Control)Sender).Page, ((Control)Sender).Page.GetType(), Guid.NewGuid().ToString("N"),
String.Format("alert('{0}');", CHelper.GetResFileString("{IbnFramework.ListInfo:RefItemException}")), true);
}
CHelper.RequireBindGrid();
}
}
protected void btnAccept_ServerClick(object sender, System.EventArgs e)
{
Issue2.AcceptResource(IncidentId);
if (!Security.CurrentUser.IsExternal)
{
Util.CommonHelper.ReloadTopFrame("ActiveWork.ascx", "../Incidents/IncidentView.aspx?IncidentId=" + IncidentId, Response);
}
else
{
Util.CommonHelper.ReloadTopFrame("ActiveWork.ascx", "../External/ExternalIncident.aspx?IncidentId=" + IncidentId, Response);
}
}
protected void btnDecline_ServerClick(object sender, System.EventArgs e)
{
Issue2.DeclineResource(IncidentId);
if (!Security.CurrentUser.IsExternal)
{
Util.CommonHelper.ReloadTopFrame("ActiveWork.ascx", "../Workspace/default.aspx?BTab=Workspace", Response);
}
else
{
Response.Redirect("~/External/MissingObject.aspx");
}
}
private void lbAddIssue_Click(object sender, EventArgs e)
{
int RelIssueId = int.Parse(hdnIssueId.Value);
if (IncidentId > 0 && IncidentId != RelIssueId)
{
Issue2.AddRelation(IncidentId, RelIssueId);
}
CommandParameters cp = new CommandParameters("MC_HDM_Redirect");
Mediachase.Ibn.Web.UI.WebControls.CommandHandler.RegisterCloseOpenedFrameScript(this.Page, cp.ToString());
}
private void btnSave_ServerClick(object sender, EventArgs e)
{
ArrayList categories = new ArrayList();
ArrayList incidentCategories = new ArrayList();
CollectSelectedValues(grdCategories, categories);
CollectSelectedValues(grdIncidentCategories, incidentCategories);
Issue2.UpdateCategories(IncidentId, categories, incidentCategories);
Page.ClientScript.RegisterStartupScript(this.GetType(), Guid.NewGuid().ToString(),
"try {window.opener.top.frames['right'].location.href='../Incidents/IncidentView.aspx?IncidentId=" + IncidentId + "';}" +
"catch (e){} window.close();", true);
}
protected void PriorityList_ItemCommand(object source, DataListCommandEventArgs e)
{
int priorityId = int.Parse(e.CommandArgument.ToString());
if (ObjectTypeId == (int)ObjectTypes.Task)
{
Task2.UpdatePriority(ObjectId, priorityId);
}
else if (ObjectTypeId == (int)ObjectTypes.ToDo)
{
ToDo2.UpdatePriority(ObjectId, priorityId);
}
else if (ObjectTypeId == (int)ObjectTypes.Issue)
{
Issue2.UpdatePriority(ObjectId, priorityId);
}
else if (ObjectTypeId == (int)ObjectTypes.Document)
{
if (AssignmentId.HasValue)
{
AssignmentEntity assignment = (AssignmentEntity)BusinessManager.Load(AssignmentEntity.ClassName, (PrimaryKeyId)AssignmentId.Value);
if (priorityId == (int)Priority.Low)
{
assignment.Priority = (int)AssignmentPriority.Low;
}
else if (priorityId == (int)Priority.Normal)
{
assignment.Priority = (int)AssignmentPriority.Normal;
}
else if (priorityId == (int)Priority.High)
{
assignment.Priority = (int)AssignmentPriority.High;
}
else if (priorityId == (int)Priority.VeryHigh)
{
assignment.Priority = (int)AssignmentPriority.VeryHigh;
}
else
{
assignment.Priority = (int)AssignmentPriority.Urgent;
}
BusinessManager.Update(assignment);
}
}
CommandParameters cp = new CommandParameters(CommandName);
Mediachase.Ibn.Web.UI.WebControls.CommandHandler.RegisterCloseOpenedFrameScript(this.Page, cp.ToString(), true);
}
void btnAddRelatedIss_Click(object sender, EventArgs e)
{
string param = Request["__EVENTARGUMENT"];
if (!String.IsNullOrEmpty(param))
{
string[] mas = param.Split(new string[] { ";" }, StringSplitOptions.RemoveEmptyEntries);
if (mas.Length < 2 || !mas[0].Equals("7"))
{
return;
}
int iRelId = int.Parse(mas[1]);
Issue2.AddRelation(IncidentId, iRelId);
BindDG();
}
}
protected void btnAddRelatedIss_Click(object sender, EventArgs e)
{
string param = Request["__EVENTARGUMENT"];
if (!String.IsNullOrEmpty(param))
{
string[] mas = param.Split(new string[] { ";" }, StringSplitOptions.RemoveEmptyEntries);
if (mas.Length < 2 || !mas[0].Equals("7"))
{
return;
}
int iRelId = int.Parse(mas[1]);
Issue2.AddRelation(IncidentId, iRelId);
Response.Redirect("~/Incidents/IncidentView.aspx?IncidentId=" + IncidentId + "&Tab=General", true);
}
}
public void Invoke(object Sender, object Element)
{
if (Element is CommandParameters)
{
CommandParameters cp = (CommandParameters)Element;
bool fl = false;
if (cp.CommandArguments["action"] == "delete")
{
fl = true;
}
if (cp.CommandArguments.ContainsKey("GridId"))
{
string[] elemsToDelete = MCGrid.GetCheckedCollection(((CommandManager)Sender).Page, cp.CommandArguments["GridId"]);
int error = 0;
using (DbTransaction tran = DbTransaction.Begin())
{
foreach (string elem in elemsToDelete)
{
int id = Convert.ToInt32(elem.Split(new string[] { "::" }, StringSplitOptions.RemoveEmptyEntries)[0], CultureInfo.InvariantCulture);
if (id > 0)
{
Issue2.MarkAsSpam(id, fl);
}
}
tran.Commit();
}
if (error > 0)
{
}
CHelper.RequireBindGrid();
}
else if (((Control)Sender).Page.Request["IncidentId"] != null)
{
Issue2.MarkAsSpam(int.Parse(((Control)Sender).Page.Request["IncidentId"]), fl);
if (fl)
{
((Control)Sender).Page.Response.Redirect("~/Apps/HelpDeskManagement/Pages/IncidentListNew.aspx", true);
}
else
{
((Control)Sender).Page.Response.Redirect(((Control)Sender).Page.Request.RawUrl, true);
}
}
}
}
void btnSave_ServerClick(object sender, EventArgs e)
{
string values = hfValues.Value;
if (!String.IsNullOrEmpty(values))
{
int state_id = int.Parse(ddStatus.SelectedValue);
if (state_id > 0)
{
string sMessage = txtComment.Text;
sMessage = Mediachase.UI.Web.Util.CommonHelper.parsetext_br(sMessage);
ArrayList errors = new ArrayList();
string[] elems = values.Split(new string[] { ";" }, StringSplitOptions.RemoveEmptyEntries);
foreach (string s in elems)
{
int id = Convert.ToInt32(s, CultureInfo.InvariantCulture);
try
{
Issue2.UpdateQuickTracking(id, sMessage, state_id);
}
catch
{
errors.Add(id);
}
}
if (errors.Count > 0)
{
divErrors.Visible = true;
tblMain.Visible = false;
ShowErrors(errors);
}
else
{
CloseThis();
}
}
else
{
CloseThis();
}
}
else
{
CloseThis();
}
}
/// <summary>
/// Adds to incident message.
/// </summary>
/// <param name="IsInternal">if set to <c>true</c> [is internal].</param>
/// <param name="IncidentId">The incident id.</param>
/// <param name="EMailMessageId">The E mail message id.</param>
/// <param name="msg">The MSG.</param>
/// <returns></returns>
public static int AddToIncidentMessage(bool IsInternal, int IncidentId, int EMailMessageId, Pop3Message msg)
{
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
if (IsInternal)
{
// 2007-02-15: OZ: New Messagew Addon
Issue2.SetNewMessage(IncidentId, false);
//
// TODO: If Responsible is Group, set current user as responsible
return(AddInternalEMail2Incident(IncidentId, EMailMessageId, EMailMessage.GetSenderName(msg), EMailMessage.GetSenderEmail(msg)));
}
else
{
// 2007-02-15: OZ: New Messagew Addon
Issue2.SetNewMessage(IncidentId, true);
//
return(AddExternalEMail2Incident(IncidentId, EMailMessageId, EMailMessage.GetSenderName(msg), EMailMessage.GetSenderEmail(msg)));
}
}
public static void SetIncidentState(ForumStorage.NodeType nodeType, IncidentBoxDocument incidentBoxDocument, int IncidentId, int ThreadNodeId, ObjectStates state)
{
Issue2.SetStateByEmail(nodeType, incidentBoxDocument, IncidentId, ThreadNodeId, state);
}
private void ShowStep(int step)
{
HtmlButton btn = null;
object template = this.Parent.Parent.Parent;
if (template is WizardTemplate)
{
btn = ((WizardTemplate)template).GetbtnNext();
}
basic.Visible = false;
upload.Visible = false;
categories.Visible = false;
comments.Visible = false;
if (step == 2 && rbActions.SelectedIndex == 0 && btn != null)
{
btn.Attributes.Add("onclick", "DisableButtons(this);ShowProgress();");
}
#region Save
if (step == _stepCount + 1)
{
string sItem = "";
if (ObjectType == 7)
{
if (rbActions.SelectedIndex == 0)
{
sItem = "0";
if ((ffileUp.PostedFile != null && ffileUp.PostedFile.ContentLength > 0))
{
Incident.UploadFile(ObjectID, ffileUp.PostedFile.FileName, ffileUp.PostedFile.InputStream);
}
}
if (rbActions.SelectedIndex == 1)
{
sItem = "1";
ArrayList alCategories = new ArrayList();
for (int i = 0; i < lbCategories.Items.Count; i++)
{
if (lbCategories.Items[i].Selected)
{
alCategories.Add(int.Parse(lbCategories.Items[i].Value));
}
}
Issue2.AddIssueCategories(ObjectID, alCategories);
}
if (rbActions.SelectedIndex == 2)
{
sItem = "2";
Incident.AddDiscussion(ObjectID, txtComments.Text);
}
string sPath = "../Wizards/CommonWizard.aspx?ObjectType=7&ObjectID=" + ObjectID.ToString();
if (sItem != "")
{
sPath = sPath + "&item=" + sItem;
}
Response.Redirect(sPath);
}
if (ObjectType == 6)
{
if (rbActions.SelectedIndex == 0)
{
sItem = "0";
if ((ffileUp.PostedFile != null && ffileUp.PostedFile.ContentLength > 0))
{
ToDo.UploadFile(ObjectID, ffileUp.PostedFile.FileName, ffileUp.PostedFile.InputStream);
}
}
if (rbActions.SelectedIndex == 1)
{
sItem = "1";
ArrayList alCategories = new ArrayList();
for (int i = 0; i < lbCategories.Items.Count; i++)
{
if (lbCategories.Items[i].Selected)
{
alCategories.Add(int.Parse(lbCategories.Items[i].Value));
}
}
ToDo2.SetGeneralCategories(ObjectID, alCategories);
}
if (rbActions.SelectedIndex == 2)
{
sItem = "2";
ToDo.AddDiscussion(ObjectID, txtComments.Text);
}
string sPath = "../Wizards/CommonWizard.aspx?ObjectType=6&ObjectID=" + ObjectID.ToString();
if (sItem != "")
{
sPath = sPath + "&item=" + sItem;
}
Response.Redirect(sPath);
}
if (ObjectType == 4)
{
if (rbActions.SelectedIndex == 0)
{
sItem = "0";
if ((ffileUp.PostedFile != null && ffileUp.PostedFile.ContentLength > 0))
{
CalendarEntry.UploadFile(ObjectID, ffileUp.PostedFile.FileName, ffileUp.PostedFile.InputStream);
}
}
if (rbActions.SelectedIndex == 1)
{
sItem = "1";
ArrayList alCategories = new ArrayList();
for (int i = 0; i < lbCategories.Items.Count; i++)
{
if (lbCategories.Items[i].Selected)
{
alCategories.Add(int.Parse(lbCategories.Items[i].Value));
}
}
CalendarEntry2.SetGeneralCategories(ObjectID, alCategories);
}
if (rbActions.SelectedIndex == 2)
{
sItem = "2";
CalendarEntry.AddDiscussion(ObjectID, txtComments.Text);
}
string sPath = "../Wizards/CommonWizard.aspx?ObjectType=4&ObjectID=" + ObjectID.ToString();
if (sItem != "")
{
sPath = sPath + "&item=" + sItem;
}
Response.Redirect(sPath);
}
return;
}
#endregion
((Panel)steps[step - 1]).Visible = true;
}
/// <summary>
/// Copies to incident.
/// </summary>
/// <param name="emailMessageId">The email message id.</param>
/// <param name="incidentId">The incident id.</param>
public static void CopyToIncident(int emailMessageId, int incidentId)
{
using (DbTransaction tran = DbTransaction.Begin())
{
// Remove from pending
PendingEMailMessageRow.DeleteByEMailMessageId(emailMessageId);
// Load Pop3 Message
EMailMessageInfo msgInfo = EMailMessageInfo.Load(emailMessageId);
EMailRouterPop3Box emailBox = EMailRouterPop3Box.Load(msgInfo.EMailRouterPop3BoxId);
Pop3Message msg = EMailMessage.GetPop3Message(emailMessageId);
// Add User to White Lits
string SenderEmail = EMailMessage.GetSenderEmail(msg);
//if(!WhiteListItem.Contains(SenderEmail))
if (PortalConfig.UseAntiSpamFilter && PortalConfig.AutoFillWhiteList)
{
WhiteListItem.Create(SenderEmail);
}
int creatorId, issueBoxId;
using (IDataReader reader = Incident.GetIncident(incidentId))
{
reader.Read();
creatorId = (int)reader["CreatorId"];
issueBoxId = (int)reader["IncidentBoxId"];
}
int stateId, managerId, responsibleId;
bool isResposibleGroup;
ArrayList users = new ArrayList();
Issue2.GetIssueBoxSettings(issueBoxId, out stateId, out managerId, out responsibleId, out isResposibleGroup, users);
UserLight prevUser = LogOnCreator(creatorId, msg);
int ThreadNodeId = AddToIncidentMessage(emailBox.IsInternal, incidentId, emailMessageId, msg);
if (ProcessXIbnHeaders(incidentId, ThreadNodeId, msg))
{
ArrayList excludeUsers = EMailRouterOutputMessage.Send(incidentId, emailBox, msg);
// O.R. [2008-09-09]: Exclude inactive users
if (responsibleId > 0 && User.GetUserActivity(responsibleId) != User.UserActivity.Active)
{
responsibleId = -1;
}
ArrayList activeUsers = new ArrayList();
foreach (int userId in users)
{
if (User.GetUserActivity(userId) == User.UserActivity.Active)
{
activeUsers.Add(userId);
}
}
//
Issue2.SendAlertsForNewIssue(incidentId, managerId, responsibleId, activeUsers, excludeUsers);
}
tran.Commit();
}
}
/// <summary>
/// Approves the pending.
/// </summary>
/// <param name="EMailMessageId">The E mail message id.</param>
public static void ApprovePending(int EMailMessageId)
{
// Stop Double Approve
if (!PendingEMailMessageRow.Contains(EMailMessageId))
{
return;
}
using (DbTransaction tran = DbTransaction.Begin())
{
// Remove from pending
PendingEMailMessageRow.DeleteByEMailMessageId(EMailMessageId);
// Load Pop3 Message
EMailMessageInfo msgInfo = EMailMessageInfo.Load(EMailMessageId);
EMailRouterPop3Box emailBox = EMailRouterPop3Box.Load(msgInfo.EMailRouterPop3BoxId);
Pop3Message msg = EMailMessage.GetPop3Message(EMailMessageId);
// Add User to White Lits
string SenderEmail = EMailMessage.GetSenderEmail(msg);
//if(!WhiteListItem.Contains(SenderEmail))
if (PortalConfig.UseAntiSpamFilter && PortalConfig.AutoFillWhiteList)
{
WhiteListItem.Create(SenderEmail);
}
string TicketUID = TicketUidUtil.LoadFromString(msg.Subject == null ? string.Empty : msg.Subject);
if (TicketUID == string.Empty)
{
int IncidentId = CreateNewIncident(EMailMessageId, emailBox, msg);
// Automaticaly by Incident.CreateFromEmail
//EMailRouterOutputMessage.Send(IncidentId, emailBox, msg);
}
else
{
// Assign By Ticket
int IncidentId = FindIncidentByTicket(TicketUID);
if (IncidentId != -1)
{
int creatorId, issueBoxId;
using (IDataReader reader = Incident.GetIncident(IncidentId))
{
reader.Read();
creatorId = (int)reader["CreatorId"];
issueBoxId = (int)reader["IncidentBoxId"];
}
int stateId, managerId, responsibleId;
bool isResposibleGroup;
ArrayList users = new ArrayList();
Issue2.GetIssueBoxSettings(issueBoxId, out stateId, out managerId, out responsibleId, out isResposibleGroup, users);
UserLight prevUser = LogOnCreator(creatorId, msg);
int ThreadNodeId = AddToIncidentMessage(emailBox.IsInternal, IncidentId, EMailMessageId, msg);
if (ProcessXIbnHeaders(IncidentId, ThreadNodeId, msg))
{
ArrayList excludeUsers = EMailRouterOutputMessage.Send(IncidentId, emailBox, msg);
// O.R. [2008-09-09]: Exclude inactive users
if (responsibleId > 0 && User.GetUserActivity(responsibleId) != User.UserActivity.Active)
{
responsibleId = -1;
}
ArrayList activeUsers = new ArrayList();
foreach (int userId in users)
{
if (User.GetUserActivity(userId) == User.UserActivity.Active)
{
activeUsers.Add(userId);
}
}
//
Issue2.SendAlertsForNewIssue(IncidentId, managerId, responsibleId, activeUsers, excludeUsers);
}
}
else
{
IncidentId = CreateNewIncident(EMailMessageId, emailBox, msg);
// Automaticaly by Incident.CreateFromEmail
//EMailRouterOutputMessage.Send(IncidentId, emailBox, msg);
}
}
tran.Commit();
}
}
private void imbSend_ServerClick(object sender, EventArgs e)
{
DataTable dt = null;
if (ViewState["ResponsiblePool"] != null)
{
dt = ((DataTable)ViewState["ResponsiblePool"]).Copy();
}
int iRespId = -1;
bool isRespGroup = false;
using (IDataReader reader = Incident.GetIncidentTrackingState(IncidentID))
{
if (reader.Read())
{
if ((int)reader["ResponsibleId"] != -1)
{
iRespId = (int)reader["ResponsibleId"];
}
if (reader["IsResponsibleGroup"] != DBNull.Value)
{
isRespGroup = (bool)reader["IsResponsibleGroup"];
}
}
}
string sMessage = txtDescription.Text;
sMessage = Util.CommonHelper.parsetext_br(sMessage);
int?issueBoxId = null;
if (trIssueBox.Visible)
{
issueBoxId = int.Parse(ddIssueBox.SelectedValue, CultureInfo.InvariantCulture);
}
int?projectId = null;
if (trProject.Visible)
{
projectId = ddProject.ObjectId;
}
if (hidDecline.Value == "1")
{
Issue2.UpdateQuickTracking(IncidentID, sMessage,
int.Parse(ddStatus.SelectedValue, CultureInfo.InvariantCulture),
int.Parse(ddPriority.SelectedValue, CultureInfo.InvariantCulture),
issueBoxId,
projectId,
iRespId, isRespGroup, dt, true, UseNewResponsible.Checked);
}
else
{
switch (hidResp.Value)
{
case "-2": //not set
iRespId = -1;
isRespGroup = false;
break;
case "-1": //group
iRespId = -1;
isRespGroup = true;
break;
default: //user
try
{
iRespId = int.Parse(hidResp.Value, CultureInfo.InvariantCulture);
isRespGroup = false;
}
catch { }
break;
}
Issue2.UpdateQuickTracking(IncidentID, sMessage,
int.Parse(ddStatus.SelectedValue, CultureInfo.InvariantCulture),
int.Parse(ddPriority.SelectedValue, CultureInfo.InvariantCulture),
issueBoxId,
projectId,
iRespId, isRespGroup, dt, false, UseNewResponsible.Checked);
}
if (!String.IsNullOrEmpty(Command)) // popup mode
{
CommandParameters cp = new CommandParameters(Command);
Mediachase.Ibn.Web.UI.WebControls.CommandHandler.RegisterCloseOpenedFrameScript(this.Page, cp.ToString());
}
else
{
string sLink = "../Incidents/IncidentView.aspx?IncidentId=" + IncidentID;
if (Security.CurrentUser.IsExternal)
{
sLink = "../External/ExternalIncident.aspx?IncidentId=" + IncidentID;
}
Response.Redirect(sLink);
}
}
private void OnNewMessage(object sender, EventArgs e)
{
if (e is NewPop3MessageEventArgs && sender is EMailRouterPop3BoxMessageLoader)
{
EMailRouterPop3Box internalPop3Box = EMailRouterPop3Box.ListInternal();
if (internalPop3Box != null && !internalPop3Box.Activity.IsActive)
{
internalPop3Box = null;
}
UserLight prevUser = Security.CurrentUser;
Alerts2.SendToCurrentUser = true;
try
{
using (DbTransaction tran = DbTransaction.Begin())
{
EMailRouterPop3BoxMessageLoader loader = (EMailRouterPop3BoxMessageLoader)sender;
Pop3Message msg = ((NewPop3MessageEventArgs)e).Message;
string TicketUID = TicketUidUtil.LoadFromString(msg.Subject == null ? string.Empty : msg.Subject);
EMailMessageAntiSpamRuleRusult result = EMailMessageAntiSpamRuleRusult.Deny;
if (loader.Owner.IsInternal)
{
int UserId = DBUser.GetUserByEmail(EMailMessage.GetSenderEmail(msg), false);
if (TicketUID != string.Empty && UserId > 0)
{
result = EMailMessageAntiSpamRuleRusult.Accept;
}
}
else
{
if (PortalConfig.UseAntiSpamFilter)
{
result = EMailMessageAntiSpamRule.Check(loader.Owner, msg);
}
else
{
result = EMailMessageAntiSpamRuleRusult.Accept;
}
}
int EMailMessageId = -1;
// OZ: [2007-01-29] EMailMessageLog
if (EmailLogSettings != null)
{
string from = string.Empty;
if (msg.Headers["Reply-To"] != null)
{
from = msg.Headers["Reply-To"];
}
//else if (msg.Headers["Sender"] != null)
//{
// from = msg.Headers["Sender"];
//}
else if (msg.Headers["From"] != null)
{
from = msg.Headers["From"];
}
EMailMessageLog.Add(from,
msg.Headers["To"] != null ? msg.Headers["To"] : string.Empty,
msg.Headers["Subject"] != null ? msg.Headers["Subject"] : string.Empty,
loader.Owner.EMailRouterPop3BoxId,
result);
}
//
switch (result)
{
case EMailMessageAntiSpamRuleRusult.Pending:
// Register Email Message
EMailMessageId = RegisterEmail(loader.Owner.EMailRouterPop3BoxId, msg);
// Add to pending email table
EMailMessage.MarkAsPendingMessage(EMailMessageId);
break;
case EMailMessageAntiSpamRuleRusult.Accept:
// Register Email Message
EMailMessageId = RegisterEmail(loader.Owner.EMailRouterPop3BoxId, msg);
if (TicketUID == string.Empty)
{
int IncidentId = EMailMessage.CreateNewIncident(EMailMessageId, loader.Owner, msg);
}
else
{
// Assign By Ticket
int IncidentId = FindIncidentByTicket(TicketUID);
if (IncidentId != -1)
{
int creatorId, issueBoxId;
using (IDataReader reader = DBIncident.GetIncident(IncidentId, 0, 1))
{
reader.Read();
creatorId = (int)reader["CreatorId"];
issueBoxId = (int)reader["IncidentBoxId"];
}
int stateId, managerId, responsibleId;
bool isResposibleGroup;
ArrayList users = new ArrayList();
Issue2.GetIssueBoxSettings(issueBoxId, out stateId, out managerId, out responsibleId, out isResposibleGroup, users);
EMailMessage.LogOnCreator(creatorId, msg);
int ThreadNodeId = EMailMessage.AddToIncidentMessage(loader.Owner.IsInternal, IncidentId, EMailMessageId, msg);
if (EMailMessage.ProcessXIbnHeaders(IncidentId, ThreadNodeId, msg))
{
try
{
ArrayList excludeUsers = EMailRouterOutputMessage.Send(IncidentId, loader.Owner, msg);
SystemEvents.AddSystemEvents(SystemEventTypes.Issue_Updated_Forum_MessageAdded, IncidentId, -1, excludeUsers);
}
catch (Exception ex)
{
System.Diagnostics.Trace.WriteLine(ex);
Log.WriteError(ex.ToString());
}
}
}
else
{
// Add to pending email table
if (!loader.Owner.IsInternal)
{
EMailMessage.MarkAsPendingMessage(EMailMessageId);
}
}
}
break;
case EMailMessageAntiSpamRuleRusult.Deny:
// Do nothing
break;
}
tran.Commit();
}
}
finally
{
Alerts2.SendToCurrentUser = false;
if (Security.CurrentUser != prevUser)
{
Security.SetCurrentUser(prevUser);
}
}
}
}
public void SetUp()
{
_issue = new Issue2();
}
void btnSave_ServerClick(object sender, EventArgs e)
{
string values = hfValues.Value;
if (!String.IsNullOrEmpty(values))
{
DataTable dt = null;
if (ViewState["ResponsiblePool"] != null)
{
dt = ((DataTable)ViewState["ResponsiblePool"]).Copy();
}
int iRespId = -1;
bool isRespGroup = false;
switch (hidResp.Value)
{
case "-3": //not change
iRespId = -3;
isRespGroup = false;
break;
case "-2": //not set
iRespId = -1;
isRespGroup = false;
break;
case "-1": //group
iRespId = -1;
isRespGroup = true;
break;
default: //user
try
{
iRespId = int.Parse(hidResp.Value, CultureInfo.InvariantCulture);
isRespGroup = false;
}
catch { }
break;
}
if (iRespId > -3)
{
string sMessage = txtComment.Text;
sMessage = Mediachase.UI.Web.Util.CommonHelper.parsetext_br(sMessage);
ArrayList errors = new ArrayList();
string[] elems = values.Split(new string[] { ";" }, StringSplitOptions.RemoveEmptyEntries);
foreach (string s in elems)
{
int id = Convert.ToInt32(s, CultureInfo.InvariantCulture);
try
{
Issue2.UpdateQuickTracking(id, sMessage, iRespId, isRespGroup, dt);
}
catch
{
errors.Add(id);
}
}
if (errors.Count > 0)
{
divErrors.Visible = true;
tblMain.Visible = false;
ShowErrors(errors);
}
else
{
CloseThis();
}
}
else
{
CloseThis();
}
}
else
{
CloseThis();
}
}
protected void btnSend_Click(object sender, EventArgs e)
{
ArrayList res = new ArrayList();
ArrayList resAdmin = new ArrayList();
#region MakeUsers
int iId1 = MakeUser(txtFirstName1.Text, txtLastName1.Text, txtEMail1.Text, cbAdmin1.Checked);
if (iId1 > 0)
{
if (cbAdmin1.Checked)
{
resAdmin.Add(iId1);
}
res.Add(iId1);
}
int iId2 = MakeUser(txtFirstName2.Text, txtLastName2.Text, txtEMail2.Text, cbAdmin2.Checked);
if (iId2 > 0)
{
if (cbAdmin2.Checked)
{
resAdmin.Add(iId2);
}
res.Add(iId2);
}
int iId3 = MakeUser(txtFirstName3.Text, txtLastName3.Text, txtEMail3.Text, cbAdmin3.Checked);
if (iId3 > 0)
{
if (cbAdmin3.Checked)
{
resAdmin.Add(iId3);
}
res.Add(iId3);
}
int iId4 = MakeUser(txtFirstName4.Text, txtLastName4.Text, txtEMail4.Text, cbAdmin4.Checked);
if (iId4 > 0)
{
if (cbAdmin4.Checked)
{
resAdmin.Add(iId4);
}
res.Add(iId4);
}
res.Add(Security.CurrentUser.UserID);
if (Security.IsUserInGroup(InternalSecureGroups.Administrator))
{
resAdmin.Add(Security.CurrentUser.UserID);
}
#endregion
#region MakeObjects
if (cbAdd.Checked)
{
//1.
string data0 = string.Format("[InternetShortcut]\r\nURL={0}", GlobalResourceManager.Strings["QuickHelpLink"]);
MemoryStream memStream0 = new MemoryStream();
StreamWriter writer0 = new StreamWriter(memStream0, Encoding.Unicode);
writer0.Write(data0);
writer0.Flush();
memStream0.Seek(0, SeekOrigin.Begin);
string title0 = String.Format("Справочник по работе с {0}", IbnConst.ProductFamilyShort);
string html_filename0 = Mediachase.UI.Web.Util.CommonHelper.GetHtmlFileTitle(title0);
if (html_filename0.IndexOf(".url") < 0)
{
html_filename0 += ".url";
}
PrimaryKeyId org_id = PrimaryKeyId.Empty;
PrimaryKeyId contact_id = PrimaryKeyId.Empty;
Common.GetDefaultClient(PortalConfig.ToDoDefaultValueClientField, out contact_id, out org_id);
ToDo.Create(-1, Security.CurrentUser.UserID, String.Format("Ознакомиться со Справочником по работе с {0}", IbnConst.ProductFamilyShort), "", DateTime.Now, DateTime.MinValue,
int.Parse(PortalConfig.ToDoDefaultValuePriorityField),
int.Parse(PortalConfig.ToDoDefaultValueActivationTypeField),
int.Parse(PortalConfig.ToDoDefaultValueCompetionTypeField),
bool.Parse(PortalConfig.ToDoDefaultValueMustConfirmField),
int.Parse(PortalConfig.ToDoDefaultValueTaskTimeField),
Common.StringToArrayList(PortalConfig.ToDoDefaultValueGeneralCategoriesField),
html_filename0, memStream0, res, contact_id, org_id);
//2.
if (resAdmin.Count > 0)
{
string data = string.Format("[InternetShortcut]\r\nURL={0}", "http://friends.pmbox.ru/media/p/5422.aspx");
MemoryStream memStream = new MemoryStream();
StreamWriter writer = new StreamWriter(memStream, Encoding.Unicode);
writer.Write(data);
writer.Flush();
memStream.Seek(0, SeekOrigin.Begin);
string title = String.Format("Администрирование {0}", IbnConst.ProductName);
string html_filename = Mediachase.UI.Web.Util.CommonHelper.GetHtmlFileTitle(title);
if (html_filename.IndexOf(".url") < 0)
{
html_filename += ".url";
}
ToDo.Create(-1, Security.CurrentUser.UserID, "Прочитать про администрирование портала", "", DateTime.Now, DateTime.MinValue,
int.Parse(PortalConfig.ToDoDefaultValuePriorityField),
int.Parse(PortalConfig.ToDoDefaultValueActivationTypeField),
int.Parse(PortalConfig.ToDoDefaultValueCompetionTypeField),
bool.Parse(PortalConfig.ToDoDefaultValueMustConfirmField),
int.Parse(PortalConfig.ToDoDefaultValueTaskTimeField),
Common.StringToArrayList(PortalConfig.ToDoDefaultValueGeneralCategoriesField),
html_filename, memStream, resAdmin, contact_id, org_id);
}
//3.
string data1 = string.Format("[InternetShortcut]\r\nURL={0}", "http://friends.pmbox.ru/files/folders/ibn/entry2685.aspx");
MemoryStream memStream1 = new MemoryStream();
StreamWriter writer1 = new StreamWriter(memStream1, Encoding.Unicode);
writer1.Write(data1);
writer1.Flush();
memStream1.Seek(0, SeekOrigin.Begin);
string title1 = String.Format("Что нового в {0} {1}", IbnConst.ProductFamilyShort, IbnConst.VersionMajorDotMinor);
string html_filename1 = Mediachase.UI.Web.Util.CommonHelper.GetHtmlFileTitle(title1);
if (html_filename1.IndexOf(".url") < 0)
{
html_filename1 += ".url";
}
ToDo.Create(-1, Security.CurrentUser.UserID, String.Format("Ознакомиться с документом Что нового в {0} {1}", IbnConst.ProductFamilyShort, IbnConst.VersionMajorDotMinor), "", DateTime.Now, DateTime.MinValue,
int.Parse(PortalConfig.ToDoDefaultValuePriorityField),
int.Parse(PortalConfig.ToDoDefaultValueActivationTypeField),
int.Parse(PortalConfig.ToDoDefaultValueCompetionTypeField),
bool.Parse(PortalConfig.ToDoDefaultValueMustConfirmField),
int.Parse(PortalConfig.ToDoDefaultValueTaskTimeField),
Common.StringToArrayList(PortalConfig.ToDoDefaultValueGeneralCategoriesField),
html_filename1, memStream1, res, contact_id, org_id);
//4.
if (resAdmin.Count > 0)
{
string data2 = string.Format("[InternetShortcut]\r\nURL={0}", "http://friends.pmbox.ru/wikis/docs/help-desk-ibn.aspx");
MemoryStream memStream2 = new MemoryStream();
StreamWriter writer2 = new StreamWriter(memStream2, Encoding.Unicode);
writer2.Write(data2);
writer2.Flush();
memStream2.Seek(0, SeekOrigin.Begin);
string title2 = String.Format("Как настроить работу Help Desk в {0} {1}", IbnConst.ProductFamilyShort, IbnConst.VersionMajorDotMinor);
string html_filename2 = Mediachase.UI.Web.Util.CommonHelper.GetHtmlFileTitle(title2);
if (html_filename2.IndexOf(".url") < 0)
{
html_filename2 += ".url";
}
ToDo.Create(-1, Security.CurrentUser.UserID, "Прочитать про настройку Help Desk", "", DateTime.Now, DateTime.MinValue,
int.Parse(PortalConfig.ToDoDefaultValuePriorityField),
int.Parse(PortalConfig.ToDoDefaultValueActivationTypeField),
int.Parse(PortalConfig.ToDoDefaultValueCompetionTypeField),
bool.Parse(PortalConfig.ToDoDefaultValueMustConfirmField),
int.Parse(PortalConfig.ToDoDefaultValueTaskTimeField),
Common.StringToArrayList(PortalConfig.ToDoDefaultValueGeneralCategoriesField),
html_filename2, memStream2, resAdmin, contact_id, org_id);
}
DataTable dt = new DataTable();
dt.Columns.Add(new DataColumn("PrincipalId", typeof(int)));
dt.Columns.Add(new DataColumn("IsNew", typeof(bool)));
dt.Columns.Add(new DataColumn("ResponsePending", typeof(bool)));
dt.Columns.Add(new DataColumn("MustBeConfirmed", typeof(bool)));
dt.Columns.Add(new DataColumn("CanManage", typeof(bool)));
foreach (int usId in res)
{
DataRow row = dt.NewRow();
row["PrincipalId"] = usId;
row["IsNew"] = true;
row["ResponsePending"] = true;
row["MustBeConfirmed"] = false;
row["CanManage"] = (usId == Security.CurrentUser.UserID);
dt.Rows.Add(row);
}
if (Configuration.HelpDeskEnabled)
{
//5.
int IssId = Incident.Create("Демо инцидент", "",
int.Parse(PortalConfig.IncidentDefaultValueTypeField),
int.Parse(PortalConfig.IncidentDefaultValuePriorityField),
int.Parse(PortalConfig.IncidentDefaultValueSeverityField),
Security.CurrentUser.UserID, DateTime.UtcNow);
Issue2.UpdateQuickTracking(IssId, "", (int)ObjectStates.Active, -1, -1, true, dt, false);
}
//6.
org_id = PrimaryKeyId.Empty;
contact_id = PrimaryKeyId.Empty;
Common.GetDefaultClient(PortalConfig.CEntryDefaultValueClientField, out contact_id, out org_id);
CalendarEntry.Create("Демо мероприятие", "", "", -1, Security.CurrentUser.UserID,
int.Parse(PortalConfig.CEntryDefaultValuePriorityField),
(int)CalendarEntry.EventType.Event,
DateTime.Today.AddDays(1).AddHours(10),
DateTime.Today.AddDays(1).AddHours(11),
Mediachase.IBN.Business.Common.StringToArrayList(PortalConfig.CEntryDefaultValueGeneralCategoriesField),
null, null, res, contact_id, org_id);
//7.
org_id = PrimaryKeyId.Empty;
contact_id = PrimaryKeyId.Empty;
Common.GetDefaultClient(PortalConfig.DocumentDefaultValueClientField, out contact_id, out org_id);
int docId = Document.Create(String.Format("Подготовить регламент по работе с {0}", IbnConst.ProductFamilyShort), "", -1,
int.Parse(PortalConfig.DocumentDefaultValuePriorityField), Security.CurrentUser.UserID, 1, int.Parse(PortalConfig.DocumentDefaultValueTaskTimeField),
contact_id, org_id);
Document2.UpdateResources(docId, dt);
Document.ActivateDocument(docId);
}
#endregion
PortalConfig.PortalShowAdminWizard = false;
Page.ClientScript.RegisterStartupScript(this.GetType(), Guid.NewGuid().ToString(), "window.top.location.href='" + ResolveClientUrl("~/Apps/Shell/Pages/default.aspx") + "';", true);
}
