private void SetInteractionQueue()
{
if (InteractionQueue == null)
{
InteractionQueue = new InteractionQueue(InteractionsManager.GetInstance(Session),
new QueueId(QueueType.MyInteractions, Session.UserId));
}
InteractionQueue.InteractionAdded += InteractionQueueInteractionAdded;
InteractionQueue.InteractionChanged += InteractionQueueInteractionChanged;
InteractionQueue.InteractionRemoved += InteractionQueueInteractionRemoved;
InteractionQueue.ConferenceInteractionAdded += InteractionQueueConferenceInteractionAdded;
InteractionQueue.ConferenceInteractionChanged += InteractionQueueConferenceInteractionChanged;
InteractionQueue.ConferenceInteractionRemoved += InteractionQueueConferenceInteractionRemoved;
List <string> RequiredAttributes = new List <string>();
RequiredAttributes.Add(InteractionAttributeName.CallIdKey.ToString());
RequiredAttributes.Add(InteractionAttributeName.RemoteName.ToString());
RequiredAttributes.Add(InteractionAttributeName.RemoteAddress.ToString());
RequiredAttributes.Add(InteractionAttributeName.State.ToString());
//RequiredAttributes.Add(InteractionAttributeName.SupervisorRecorders.ToString());
//RequiredAttributes.Add(InteractionAttributeName.Recorders.ToString());
RequiredAttributes.Add(InteractionAttributeName.Muted.ToString());
InteractionQueue.StartWatchingAsync(RequiredAttributes.ToArray(), UpdateInteractionList, null);
}
private void StartOrRefreshWatchingInteractions()
{
if (_queues == null)
{
_queues = new Collection <InteractionQueue>();
try
{
var workgroups = Repository.Workgroups.Where(w => w.Profiles.Any() && !w.MarkedForDeletion);
if (workgroups.Any() && _interactionsManager != null && _interactionsManager.Session != null && _interactionsManager.Session.ConnectionState == ConnectionState.Up)
{
foreach (var workgroup in workgroups)
{
try
{
var interactionQueue = new InteractionQueue(_interactionsManager, new QueueId(QueueType.Workgroup, workgroup.DisplayName));
interactionQueue.InteractionAdded += QueueOnInteractionAdded;
interactionQueue.StartWatchingAsync(_queueAttributes, Interactions_StartOrRefreshWatchingCompleted, null);
_queues.Add(interactionQueue);
}
catch (Exception e)
{
_logging.TraceException(e, "WorkgroupInteractions Error");
}
}
}
}
catch (Exception e)
{
_logging.TraceException(e, "WorkgroupInteractions Error");
}
}
else
{
var workgroups = Repository.Workgroups.Where(w => w.Profiles.Any() && !w.MarkedForDeletion).ToList();
if (workgroups.Any())
{
foreach (var workgroup in workgroups)
{
var existing = _queues.FirstOrDefault(q => q.QueueId.QueueName == workgroup.DisplayName);
if (existing == null)
{
try
{
var interactionQueue = new InteractionQueue(_interactionsManager, new QueueId(QueueType.Workgroup, workgroup.DisplayName));
interactionQueue.InteractionAdded += QueueOnInteractionAdded;
interactionQueue.StartWatchingAsync(_queueAttributes, Interactions_StartOrRefreshWatchingCompleted, null);
_queues.Add(interactionQueue);
}
catch (Exception e)
{
_logging.TraceException(e, "WorkgroupInteractions Error");
}
}
else
{
if (workgroup.MarkedForDeletion)
{
try
{
if (existing.IsWatching())
{
existing.StopWatching();
}
_queues.Remove(existing);
}
catch (Exception e)
{
_logging.TraceException(e, "WorkgroupInteractions Error");
}
}
}
}
}
}
}