/// <summary>
/// Ticket Unassignment from follow up
/// </summary>
/// <param name="_ticket"></param>
/// <param name="TicketIDs"></param>
/// <param name="UserID"></param>
/// <returns></returns>
public bool ticketunassigfromfollowup(ITicketing _ticket, string TicketIDs, int UserID)
{
bool isUpdated = false;
_ticketList = _ticket;
isUpdated = _ticketList.ticketunassigfromfollowup(TicketIDs, UserID);
return(isUpdated);
}
/// <summary>
/// Get tickets for follow up
/// </summary>
/// <param name="_ticket"></param>
/// <param name="UserID"></param>
/// <returns></returns>
public string getticketsforfollowup(ITicketing _ticket, int UserID)
{
string ticketIDs = "";
_ticketList = _ticket;
ticketIDs = _ticketList.getticketsforfollowup(UserID);
return(ticketIDs);
}
/// <summary>
/// Get Auto Suggest Ticket List
/// </summary>
/// <param name="_ticket">Interface</param>
/// <param name="TikcketTitle">Title of the ticket</param>
/// <returns></returns>
public List <TicketTitleDetails> GetAutoSuggestTicketList(ITicketing _ticket, string TikcketTitle, int TenantId)
{
_ticketList = _ticket;
return(_ticketList.GetTicketList(TikcketTitle, TenantId));
}
/// <summary>
/// Get Ticket Notes
/// </summary>
/// <param name="_ticket">Interface</param>
/// <param name="TikcketTitle">Title of the ticket</param>
/// <returns></returns>
public List <TicketNotes> getNotesByTicketId(ITicketing _ticket, int TicketId)
{
_ticketList = _ticket;
return(_ticketList.getNotesByTicketId(TicketId));
}
public UserTicketSearchMaster SavedSearchByID(ITicketing _ticket, int SearchID)
{
_ticketList = _ticket;
return(_ticketList.GetSavedSearchByID(SearchID));
}
public int SaveSearch(ITicketing _ticket, int UserID, string SearchParamID, string parameter, int TenantId)
{
_ticketList = _ticket;
return(_ticketList.AddSearch(UserID, SearchParamID, parameter, TenantId));
}
public List <TicketMessage> TicketMessage(ITicketing _ticket, int ticketID, int TenantID, string url)
{
_ticketList = _ticket;
return(_ticketList.TicketMessagelisting(ticketID, TenantID, url));
}
/// <summary>
/// Search Ticket Agent
/// </summary>
/// <param name="FirstName"></param>
/// <param name="LastName"></param>
/// <param name="Email"></param>
/// <param name="DesignationID"></param>
/// <param name=""></param>
/// <returns></returns>
public List <CustomSearchTicketAgent> SearchAgent(ITicketing _ticket, string FirstName, string LastName, string Email, int DesignationID, int TenantId)
{
_ticketList = _ticket;
return(_ticketList.SearchAgent(FirstName, LastName, Email, DesignationID, TenantId));
}
public List <CustomTicketHistory> getTickethistory(ITicketing _ticket, int ticketID)
{
_ticketList = _ticket;
return(_ticketList.GetTicketHistory(ticketID));
}
public CustomCountByTicket GetCounts(ITicketing _ticket, int ticketID)
{
_ticketList = _ticket;
return(_ticketList.GetCountByTicket(ticketID));
}
public bool SendMail(ITicketing _ticket, SMTPDetails sMTPDetails, string mailTo, string cc, string bcc, string subject, string mailBody, bool informStore, string storeIDs, int TenantID)
{
_ticketList = _ticket;
return(_ticketList.SendMail(sMTPDetails, mailTo, cc, bcc, subject, mailBody, informStore, storeIDs, TenantID));
}
public CustomTicketDetail getTicketDetailsByTicketId(ITicketing _ticket, int ticketID, int TenantID, string url)
{
_ticketList = _ticket;
return(_ticketList.getTicketDetailsByTicketId(ticketID, TenantID, url));
}
public int submitticket(ITicketing _ticket, CustomTicketSolvedModel customTicketSolvedModel, int UserID, int TenantId)
{
_ticketList = _ticket;
return(_ticketList.submitticket(customTicketSolvedModel, UserID, TenantId));
}
/// <summary>
///
/// </summary>
/// <param name="_ticket"></param>
/// <param name="TikcketTitle"></param>
/// <returns></returns>
public int addTicketDetails(ITicketing _ticket, TicketingDetails ticketingDetails, int TenantId, string FolderPath, string finalAttchment)
{
_ticketList = _ticket;
return(_ticketList.addTicket(ticketingDetails, TenantId, FolderPath, finalAttchment));
}
public List <CustomSearchTicketAgent> AgentList(ITicketing _ticket, int TenantID, int TicketID)
{
_ticketList = _ticket;
return(_ticketList.GetAgentList(TenantID, TicketID));
}
/// <summary>
/// Get Draft
/// </summary>
/// <param name="UserID"></param>
/// <param name=""></param>
/// <returns></returns>
public List <CustomDraftDetails> GetDraft(ITicketing _ticket, int UserID, int TenantId)
{
_ticketList = _ticket;
return(_ticketList.GetDraft(UserID, TenantId));
}
public int CommentticketDetail(ITicketing _ticket, TicketingMailerQue ticketingMailerQue, string finalAttchment)
{
_ticketList = _ticket;
return(_ticketList.CommentOnTicketDetail(ticketingMailerQue, finalAttchment));
}
public List <UserTicketSearchMaster> ListSavedSearch(ITicketing _ticket, int UserID)
{
_ticketList = _ticket;
return(_ticketList.ListSavedSearch(UserID));
}
/// <summary>
/// Get Progress bar details
/// </summary>
/// <param name="_ticket">Interface</param>
/// <param name="TicketID">Id of the ticket</param>
/// <param name="TenantID">Id of the tenant</param>
/// <returns></returns>
public ProgressBarDetail GetProgressBarDetails(ITicketing _ticket, int TicketID, int TenantID)
{
_ticketList = _ticket;
return(_ticketList.GetProgressBarDetails(TicketID, TenantID));
}
public int DeleteSavedSearch(ITicketing _ticket, int SearchParamID, int UserID)
{
_ticketList = _ticket;
return(_ticketList.DeleteSavedSearch(SearchParamID, UserID));
}
/// <summary>
/// Set ticket assign for follow up
/// </summary>
/// <param name="_ticket"></param>
/// <param name="TicketID"></param>
/// <param name="FollowUPUserID"></param>
/// <param name="UserID"></param>
public void setticketassigforfollowup(ITicketing _ticket, int TicketID, string FollowUPUserID, int UserID)
{
_ticketList = _ticket;
_ticketList.setticketassigforfollowup(TicketID, FollowUPUserID, UserID);
}
public int AssignTicket(ITicketing _ticket, string TicketID, int TenantID, int UserID, int AgentID, string Remark)
{
_ticketList = _ticket;
return(_ticketList.AssignTicket(TicketID, TenantID, UserID, AgentID, Remark));
}
public int Schedule(ITicketing _ticket, ScheduleMaster scheduleMaster, int TenantID, int UserID)
{
_ticketList = _ticket;
return(_ticketList.Schedule(scheduleMaster, TenantID, UserID));
}
