public override ITSMLuis CreateLuis()
{
var luis = new ITSMLuis
{
Entities = new ITSMLuis._Entities(),
};
if (!string.IsNullOrEmpty(Number))
{
luis.Entities.TicketNumber = new string[] { CovertNumber(Number) };
}
if (!string.IsNullOrEmpty(Search))
{
luis.Entities.TicketTitle = new string[] { Search };
}
if (!string.IsNullOrEmpty(State))
{
luis.Entities.TicketState = new string[][] { new string[] { State } };
}
if (!string.IsNullOrEmpty(Urgency))
{
luis.Entities.UrgencyLevel = new string[][] { new string[] { Urgency } };
}
return(luis);
}
private async Task <DialogTurnResult> ProcessActionAsync <T>(ITSMLuis.Intent intent, string dialogId, WaterfallStepContext stepContext, CancellationToken cancellationToken)
where T : IActionInput
{
ITSMLuis result = null;
T actionData = null;
var ev = stepContext.Context.Activity.AsEventActivity();
if (ev.Value is JObject eventValue)
{
actionData = eventValue.ToObject <T>();
result = actionData.CreateLuis();
}
var state = await _stateAccessor.GetAsync(stepContext.Context, () => new SkillState(), cancellationToken);
state.DigestLuisResult(result, intent);
state.IsAction = true;
if (actionData != null)
{
actionData.ProcessAfterDigest(state);
}
// Don't confirm if provided in action
var option = new BaseOption
{
ConfirmSearch = false,
};
return(await stepContext.BeginDialogAsync(dialogId, option, cancellationToken));
}
public void DigestLuisResult(ITSMLuis luis, ITSMLuis.Intent topIntent)
{
ClearLuisResult();
if (luis.Entities.TicketDescription != null)
{
TicketDescription = string.Join(' ', luis.Entities.TicketDescription);
}
if (luis.Entities.CloseReason != null)
{
CloseReason = string.Join(' ', luis.Entities.CloseReason);
}
// TODO only the first one is considered now
if (luis.Entities.UrgencyLevel != null)
{
UrgencyLevel = Enum.Parse <UrgencyLevel>(luis.Entities.UrgencyLevel[0][0], true);
}
if (luis.Entities.AttributeType != null)
{
AttributeType = Enum.Parse <AttributeType>(luis.Entities.AttributeType[0][0], true);
}
if (luis.Entities.TicketState != null)
{
TicketState = Enum.Parse <TicketState>(luis.Entities.TicketState[0][0], true);
}
if (luis.Entities.TicketNumber != null)
{
TicketNumber = luis.Entities.TicketNumber[0].ToUpper();
}
// TODO some special digestions
if (topIntent == ITSMLuis.Intent.TicketUpdate)
{
// clear AttributeType if already set
if (AttributeType == AttributeType.Description && !string.IsNullOrEmpty(TicketDescription))
{
AttributeType = AttributeType.None;
}
else if (AttributeType == AttributeType.Urgency && UrgencyLevel != UrgencyLevel.None)
{
AttributeType = AttributeType.None;
}
}
else if (topIntent == ITSMLuis.Intent.TicketCreate)
{
DisplayExisting = true;
}
else if (topIntent == ITSMLuis.Intent.TicketShow)
{
AttributeType = AttributeType.None;
}
}
public override ITSMLuis CreateLuis()
{
var luis = new ITSMLuis
{
Entities = new ITSMLuis._Entities(),
};
if (!string.IsNullOrEmpty(Search))
{
luis.Entities.TicketTitle = new string[] { Search };
}
return(luis);
}
public override ITSMLuis CreateLuis()
{
var luis = new ITSMLuis
{
Entities = new ITSMLuis._Entities(),
};
if (!string.IsNullOrEmpty(Title))
{
luis.Entities.TicketTitle = new string[] { Title };
}
if (!string.IsNullOrEmpty(Urgency))
{
luis.Entities.UrgencyLevel = new string[][] { new string[] { Urgency } };
}
return(luis);
}
public override ITSMLuis CreateLuis()
{
var luis = new ITSMLuis
{
Entities = new ITSMLuis._Entities(),
};
if (!string.IsNullOrEmpty(Number))
{
luis.Entities.TicketNumber = new string[] { CovertNumber(Number) };
}
if (!string.IsNullOrEmpty(Reason))
{
luis.Entities.CloseReason = new string[] { Reason };
}
return(luis);
}
