public ActionResult NeedHelp(CustomerViewModel customerVM)
{
bool success = false;
string message = string.Empty;
string homeUrl = string.Empty;
try
{
_logMessage.Append("Reached the Need Help section.");
if (!ModelState.IsValid)
{
message = "Please enter all required data correctly!";
_logMessage.Append("All required fields werent provided");
}
else
{
Customer customer = new Customer
{
SelectedIssue = customerVM.SelectedIssueId == 0 ? "Reset Password" : EnumHelper.GetDescription((AccountIssues)customerVM.SelectedIssueId),
Email = customerVM.Email,
FirstName = customerVM.FirstName,
LastName = customerVM.LastName,
Company = customerVM.Company,
PhoneNumber = customerVM.PhoneNumber,
IssueDescription = customerVM.IssueDescription
};
_logMessage.Append("Sending email with customer request details.");
bool wasMailSentSuccessfully = _restClient.PostNeedHelpMessage(customer);
if (wasMailSentSuccessfully)
{
_logMessage.Append("Mail has been sent successfully.");
success = true;
homeUrl = @Url.Action("Home", "Customer");
if (customerVM.SelectedIssueId == 0)
{
message = "Your message has been sent. Password reset requests will be handled by AHM Support within 24 business hours.";
}
else
{
message = "Your message has been sent.";
}
}
else
{
_logMessage.Append("Email could not be sent. An error occurred in PostNeedHelpMessage method.");
success = false;
message = "Message couldn't be sent! Please try again!";
}
}
}
catch (Exception ex)
{
_logMessage.Append("Error occurred requesting help error message is " + ex.Message + ".");
Elmah.ErrorLog.GetDefault(null).Log(new Elmah.Error(ex));
}
_logger.Info(_logMessage.ToString());
Models.AjaxResponse response = new Models.AjaxResponse();
response.Success = success;
response.Message = message;
response.HomeUrl = homeUrl;
return(Json(response));
}