//Agent Team CreateManage
public ActionResult CreateTeam()
{
var model = new CallCenterTeamEditModel
{
AgentsMasterList = _organizationRoleUserRepository.GetIdNamePairofUsersByRole(Roles.CallCenterRep).Sort(OrderByDirection.Ascending, x => x.SecondValue)
};
return(View(model));
}
public CallCenterTeamEditModel GetCallCenterTeamEditModel(long teamId)
{
var team = _callCenterTeamRepository.GetById(teamId);
if (team == null)
{
return(null);
}
var currentAgentIds = _callCenterTeamRepository.GetTeamAgents(teamId);
var agentMasterList = _organizationRoleUserRepository.GetIdNamePairofUsersByRole(Roles.CallCenterRep);
var agentPairs = agentMasterList.Where(x => currentAgentIds.Contains(x.FirstValue)).Select(x => x).ToArray();
var masterListExceptAssignedAgents = agentMasterList.Select(x => x.FirstValue).Except(currentAgentIds);
if (masterListExceptAssignedAgents.Any())
{
agentMasterList = agentMasterList.Where(x => masterListExceptAssignedAgents.Contains(x.FirstValue)).Select(x => x).ToArray();
}
else
{
agentMasterList = new List <OrderedPair <long, string> >();
}
return(new CallCenterTeamEditModel
{
Id = team.Id,
Assignments = agentPairs.Sort(OrderByDirection.Ascending, x => x.SecondValue),
Description = team.Description,
Name = team.Name,
TypeId = team.TypeId,
AgentsMasterList = agentMasterList.Sort(OrderByDirection.Ascending, x => x.SecondValue)
});
}
public void PollForEvaluationReminderNotification()
{
_logger.Info("Starting the Polling Agent for Evaluation Reminder Notification.");
var value = _configurationSettingRepository.GetConfigurationValue(ConfigurationSettingName.SendEmptyQueueEvaluationReminder);
var physicians = _organizationRoleUserRepository.GetIdNamePairofUsersByRole(Roles.MedicalVendorUser);
foreach (var orderedPair in physicians)
{
var overReadEvaluationPair = _physicianRepository.GetEventCustomerIdForOverReadPhysicianEvaluation(orderedPair.FirstValue);
var evaluationPair = _physicianRepository.GetEventCustomerIdForPhysicianEvaluation(orderedPair.FirstValue);
if ((value.ToLower() == bool.TrueString.ToLower()) || (evaluationPair.ItemsAvailable > 0 || overReadEvaluationPair.ItemsAvailable > 0))
{
try
{
var createdByOrgRoleUserId =
_organizationRoleUserRepository.GetOrganizationRoleUserIdsForRole((long)Roles.FranchisorAdmin).First();
var orgRoleUser = _organizationRoleUserRepository.GetOrganizationRoleUser(orderedPair.FirstValue);
var evaluationReminderNotificationModel = _emailNotificationModelsFactory.GetEvaluationReminderNotificationModel(orderedPair.FirstValue);
_notifier.NotifySubscribersViaEmail(NotificationTypeAlias.EvaluationReminder, EmailTemplateAlias.EvaluationReminder, evaluationReminderNotificationModel, orgRoleUser.UserId, createdByOrgRoleUserId, "Evaluation Reminder Notification");
}
catch (Exception ex)
{
_logger.Info(
String.Format("\n System failure: For Physician:{0} \n Message{1}", orderedPair.SecondValue,
ex.Message));
}
}
else
{
_logger.Info(String.Format("\n No Evaluation Pending For Physician:{0}", orderedPair.SecondValue));
}
}
}
