/// <summary>
/// Constructor.
/// </summary>
/// <param name="messageRouterManager">The message router manager.</param>
/// <param name="messageRouterResultHandler"/>A MessageRouterResultHandler instance for
/// handling possible routing actions such as accepting a 1:1 conversation connection.</param>
public CommandMessageHandler(MessageRouterManager messageRouterManager, IMessageRouterResultHandler messageRouterResultHandler)
{
_messageRouterManager = messageRouterManager;
_messageRouterResultHandler = messageRouterResultHandler;
}
/// <summary>
/// Handles the received message.
/// </summary>
public async Task <HttpResponseMessage> Post([FromBody] Activity activity)
{
if (activity.Locale != null)
{
ConversationText.Culture = new CultureInfo(activity.Locale);
}
if (activity.Type == ActivityTypes.Message)
{
MessageRouterManager messageRouterManager = WebApiConfig.MessageRouterManager;
IMessageRouterResultHandler messageRouterResultHandler = WebApiConfig.MessageRouterResultHandler;
messageRouterManager.MakeSurePartiesAreTracked(activity);
// First check for commands (both from back channel and the ones directly typed)
MessageRouterResult messageRouterResult =
WebApiConfig.BackChannelMessageHandler.HandleBackChannelMessage(activity);
if (messageRouterResult.Type != MessageRouterResultType.Connected &&
await WebApiConfig.CommandMessageHandler.HandleCommandAsync(activity) == false)
{
// No valid back channel (command) message or typed command detected
// Let the message router manager instance handle the activity
messageRouterResult = await messageRouterManager.HandleActivityAsync(activity, false);
if (messageRouterResult.Type == MessageRouterResultType.NoActionTaken)
{
// No action was taken by the message router manager. This means that the
// user is not connected (in a 1:1 conversation) with a human
// (e.g. customer service agent) yet.
//
// You can, for example, check if the user (customer) needs human
// assistance here or forward the activity to a dialog. You could also do
// the check in the dialog too...
//
// Here's an example:
if (!string.IsNullOrEmpty(activity.Text) &&
activity.Text.ToLower().Contains(CommandRequestConnection))
{
messageRouterResult = messageRouterManager.RequestConnection(activity);
}
else
{
await Conversation.SendAsync(activity, () => new RootDialog());
}
}
}
// Handle the result, if required
await messageRouterResultHandler.HandleResultAsync(messageRouterResult);
}
else
{
await HandleSystemMessageAsync(activity);
}
var response = Request.CreateResponse(HttpStatusCode.OK);
return(response);
}
/// <summary>
/// Handles the received message.
/// </summary>
public async Task <HttpResponseMessage> Post([FromBody] Activity activity)
{
//await Repository.UtilityRepo.LogMsgAsync("activity id" + activity.From.Id);
//await Repository.UtilityRepo.LogMsgAsync("activity from" + activity.From.Name);
//await Repository.UtilityRepo.LogMsgAsync("activity channel" + activity.ChannelId);
// var t = System.Web.HttpContext.Current.Request.UserHostAddress;
//var CallerIp = System.Web.HttpContext.Current.Request.UserHostAddress;
var CallerAgent = System.Web.HttpContext.Current.Request.UserAgent;
//var CalledUrl = System.Web.HttpContext.Current.Request.Url.OriginalString;
var current = System.Web.HttpContext.Current;
var ip = GetUserIP(current);
await Repository.UtilityRepo.UpdatedUserAttendedByAsync(activity);
if (activity.Locale != null)
{
ConversationText.Culture = new CultureInfo(activity.Locale);
}
if (activity.Type == ActivityTypes.Message)
{
MessageRouterManager messageRouterManager = WebApiConfig.MessageRouterManager;
IMessageRouterResultHandler messageRouterResultHandler = WebApiConfig.MessageRouterResultHandler;
messageRouterManager.MakeSurePartiesAreTracked(activity);
// First check for commands (both from back channel and the ones directly typed)
MessageRouterResult messageRouterResult =
WebApiConfig.BackChannelMessageHandler.HandleBackChannelMessage(activity);
if (messageRouterResult.Type != MessageRouterResultType.Connected &&
await WebApiConfig.CommandMessageHandler.HandleCommandAsync(activity) == false)
{
// No valid back channel (command) message or typed command detected
// Let the message router manager instance handle the activity
messageRouterResult = await messageRouterManager.HandleActivityAsync(activity, false);
if (messageRouterResult.Type == MessageRouterResultType.NoActionTaken)
{
// No action was taken by the message router manager. This means that the
// user is not connected (in a 1:1 conversation) with a human
// (e.g. customer service agent) yet.
//
// You can, for example, check if the user (customer) needs human
// assistance here or forward the activity to a dialog. You could also do
// the check in the dialog too...
//
// Here's an example:
if (!string.IsNullOrEmpty(activity.Text) &&
activity.Text.ToLower().Contains(CommandRequestConnection)) //&& System.Web.HttpContext.Current.Session["UserID"] != null)
{
messageRouterResult = messageRouterManager.RequestConnection(activity);
// log all the request and thier sources
try
{
await Repository.UtilityRepo.LogPendingRequestAsync(activity, ip, CallerAgent);
}
catch (System.Data.Entity.Validation.DbEntityValidationException e)
{
foreach (var eve in e.EntityValidationErrors)
{
await Repository.UtilityRepo.LogMsgAsync(string.Format("Entity of type \"{0}\" in state \"{1}\" has the following validation errors:",
eve.Entry.Entity.GetType().Name, eve.Entry.State));
foreach (var ve in eve.ValidationErrors)
{
await Repository.UtilityRepo.LogMsgAsync(string.Format("- Property: \"{0}\", Error: \"{1}\"",
ve.PropertyName, ve.ErrorMessage));
}
}
//throw;
}
catch (Exception ex)
{
await Repository.UtilityRepo.LogMsgAsync("Eror on human request : " + ex.Message);
}
}
else
{
try
{
await Repository.UtilityRepo.LogRequestMessageAsync(activity);
// Call
await Conversation.SendAsync(activity, () => new RootDialog());
}
catch (FormCanceledException fcEx) when(fcEx.InnerException is TooManyAttemptsException)
{
ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl));
Activity reply = activity.CreateReply(
$"Too Many Attempts at {fcEx.Last}. " +
$"Completed Steps: {string.Join(", ", fcEx.Completed)}");
await Repository.UtilityRepo.LogMsgAsync("reply : " + reply.Text);
await connector.Conversations.ReplyToActivityAsync(reply);
}
catch (FormCanceledException fcEx)
{
ConnectorClient connector = new ConnectorClient(new Uri(activity.ServiceUrl));
Activity reply = activity.CreateReply(
$"Form cancelled at {fcEx.Last}. " +
$"Completed Steps: {string.Join(", ", fcEx.Completed)}");
await Repository.UtilityRepo.LogMsgAsync("reply : " + reply.Text);
await connector.Conversations.ReplyToActivityAsync(reply);
}
catch (Exception ex)
{
await Repository.UtilityRepo.LogErrorAsync(ex);
}
}
}
}
if (messageRouterResult != null && messageRouterResult.Type == MessageRouterResultType.OK && string.IsNullOrEmpty(messageRouterResult.ErrorMessage))
{
await Repository.UtilityRepo.CustomerAgentChatHistoryLogAsync(messageRouterResult);
}
// Handle the result, if required
await messageRouterResultHandler.HandleResultAsync(messageRouterResult);
}
else
{
await HandleSystemMessageAsync(activity);
}
var response = Request.CreateResponse(HttpStatusCode.OK);
return(response);
}
