public Agent RegisterAgent(string name, Guid socketID, Guid id)
{
var agent = _agentDataModel.Get(id);
if (agent == null)
{
agent = new Agent();
agent.ID = new Guid(id.ToString());
agent.SocketID = socketID;
agent.Username = name;
agent.ServiceCount = 0;
_agentDataModel.Insert(agent);
}
else
{
agent.IsPaused = false;
agent.SocketID = socketID;
_agentDataModel.Update(agent);
}
return(agent);
}
public async void MonitorQueue()
{
do
{
var chatQueues = _queueDataModel.Get();
if (chatQueues != null && chatQueues.Any())
{
var inactiveChats = chatQueues.Values.Where(x => x.CurrentAgent == null);
if (inactiveChats.Any())
{
var agents = _agentDataModel.Get();
if (agents != null && agents.Any())
{
var unservicedChats = inactiveChats.OrderBy(x => x.ChatEntryTime);
foreach (var unservicedChat in unservicedChats)
{
var availableAgents = agents.Values.Where(x => x.ActiveChats.Count() < x.MaxChats && x.IsPaused == false);
if (availableAgents.Any())
{
var leastActiveAgent = availableAgents.OrderBy(x => x.ServiceCount).FirstOrDefault();
unservicedChat.CurrentAgent = leastActiveAgent.ID;
unservicedChat.ExpiryTime = DateTime.UtcNow.AddMinutes(Constants.DefaultChatExpiry);
leastActiveAgent.ServiceCount += 1;
leastActiveAgent.ActiveChats.Add(unservicedChat.ClientID);
_agentDataModel.Update(leastActiveAgent);
_queueDataModel.Update(unservicedChat);
_chatHub.StartChat(unservicedChat.ClientID.ToString(), leastActiveAgent.ID.ToString());
}
}
}
}
}
await Task.Delay(10000);
} while (true);
}