private async Task <IActionResult> CloseHelpDesk()
{
var WhoItWorkNow = HelpDeskFunction.WhoItWorkNow(HelpDeskId);
if (WhoItWorkNow.Follower.Id == FollowerId)
{
HelpDesk = HelpDeskFunction.HelpDeskClosed(HelpDeskId, FollowerId);
BotMessage = new AdminHelpDeskMessage(HelpDesk);
await EditMessage(BotMessage.BuildMsg());
//уведомляем всех сотрудников
BotMessage = new HelpDeskActionNotifiMessage(HelpDesk, HelpDesk.HelpDeskAnswer.LastOrDefault());
await SendMessageAllBotEmployeess(BotMessage.BuildMsg());
//уведомляем пользователя который создал заявку о том что заявка закрыта
BotMessage = new HelpDeskEditorMessage(HelpDesk);
await SendMessage(HelpDesk.Follower.ChatId, BotMessage.BuildMsg());
return(OkResult);
}
else
{
await SendMessage(new BotMessage { TextMessage = "Заявка в обработке у " + WhoItWorkNow.Follower.FirstName + " " + WhoItWorkNow.Follower.LastName });
return(OkResult);
}
}
private async Task <IActionResult> AddTextToHelpDesk()
{
var NoSendHelp = HelpDeskFunction.InsertHelpDesk(FollowerId, BotInfo.Id, ReplyToMessageText);
BotMessage = new HelpDeskEditorMessage(NoSendHelp);
await SendMessage(BotMessage.BuildMsg());
return(OkResult);
}
/// <summary>
/// Прикрепить еще вложения к заявке
/// </summary>
/// <returns></returns>
private async Task <IActionResult> GetHelpDeskNoSendAndAddAttach()
{
int AttachId = await CheckAttach();
var NoSendHelp = HelpDeskFunction.GetHelpDesk(FollowerId, BotInfo.Id);
var attach = HelpDeskFunction.AddAttachToHelpDesk(AttachId, NoSendHelp.Id);
if (attach != null)
{
NoSendHelp.HelpDeskAttachment.Add(attach);
}
BotMessage = new HelpDeskEditorMessage(NoSendHelp);
await SendMessage(BotMessage.BuildMsg());
return(OkResult);
}
private async Task <IActionResult> SaveHelpDesk(int HelpDeskId)
{
if (!FollowerFunction.IsBlocked(FollowerId))
{
var Help = HelpDeskFunction.SaveHelpDesk(HelpDeskId);
BotMessage = new HelpDeskEditorMessage(Help);
await EditMessage(BotMessage.BuildMsg());
AdminHelpDeskMessage adminHelpDesk = new AdminHelpDeskMessage(Help);
await base.SendMessageAllBotEmployeess(adminHelpDesk.BuildMsg());
}
else
{
await SendMessage(new BotMessage { TextMessage = "Пользователь заблокирован!" });
}
return(OkResult);
}