/// <summary>
/// Stops the interaction process.
/// </summary>
/// <param name="stopInteractionId">The stop interaction identifier.</param>
/// <param name="proxyId">The proxy identifier.</param>
/// <returns></returns>
public static Pointel.Interactions.Chat.Core.General.OutputValues StopInteractionProcess(string stopInteractionId, int proxyId)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
Pointel.Interactions.Chat.Core.General.OutputValues output = Pointel.Interactions.Chat.Core.General.OutputValues.GetInstance();
try
{
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestStopProcessing requestStopProcessing = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionManagement.RequestStopProcessing.Create();
requestStopProcessing.InteractionId = stopInteractionId;
requestStopProcessing.ProxyClientId = proxyId;
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.ReasonInfo reasonInfo = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.ReasonInfo.Create();
reasonInfo.ReasonSystemName = "Stop Processing Reason Normal";
reasonInfo.ReasonDescription = "Normal";
requestStopProcessing.Reason = reasonInfo;
logger.Info("Trying to Stop the interaction :" + stopInteractionId);
if (Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.Send(requestStopProcessing);
logger.Info("------------StopChatSession-------------");
logger.Info("InteractionId :" + stopInteractionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info("------------------------------------------------");
output.MessageCode = "200";
output.Message = "Stop Chat Session Successful";
}
else
{
logger.Warn("StopInteractionProcess() : Interaction Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Stop Chat Interaction request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
/// <summary>
/// Rejects the chat interaction.
/// </summary>
/// <param name="ticketID">The ticket identifier.</param>
/// <param name="interactionID">The interaction identifier.</param>
/// <param name="proxyID">The proxy identifier.</param>
/// <returns></returns>
public static Pointel.Interactions.Chat.Core.General.OutputValues RejectChatInteraction(int ticketID, string interactionID, int proxyID, Genesyslab.Platform.Commons.Collections.KeyValueCollection data)
{
Pointel.Interactions.Chat.Core.General.OutputValues output = Pointel.Interactions.Chat.Core.General.OutputValues.GetInstance();
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
try
{
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionDelivery.RequestReject requestReject = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Requests.InteractionDelivery.RequestReject.Create();
requestReject.TicketId = ticketID;
requestReject.InteractionId = interactionID;
requestReject.ProxyClientId = proxyID;
requestReject.Extension = data;
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.ReasonInfo reasonInfo = Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.ReasonInfo.Create();
reasonInfo.ReasonDescription = "Agent has reject this interaction";
requestReject.Reason = reasonInfo;
if (Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol != null && Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.State == Genesyslab.Platform.Commons.Protocols.ChannelState.Opened)
{
Genesyslab.Platform.Commons.Protocols.IMessage message = Pointel.Interactions.Chat.Core.Util.Settings.IxnServerProtocol.Request(requestReject);
if (message != null)
{
switch (message.Id)
{
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck eventInteractionReject = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventAck)message;
logger.Info("------------RejectChatInteraction-------------");
logger.Info("InteractionId :" + interactionID);
logger.Info("ProxyClientId :" + proxyID);
logger.Info("---------------------------------------------");
logger.Trace(eventInteractionReject.ToString());
output.MessageCode = "200";
output.Message = "Reject Chat Interaction Successful";
break;
case Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError.MessageId:
Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError eventError = (Genesyslab.Platform.OpenMedia.Protocols.InteractionServer.Events.EventError)message;
string LoginErrorCode = Convert.ToString(eventError.ErrorCode);
string LoginErrorDescription = Convert.ToString(eventError.ErrorDescription);
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = "RejectChatInteraction() : " + LoginErrorDescription;
break;
}
}
else
{
output.MessageCode = "2001";
output.Message = "Chat Media Agent Reject Interaction UnSuccessful";
}
}
else
{
logger.Warn("RejectChatInteraction() : Interaction Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Reject Chat Interaction request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
