private async Task <DialogTurnResult> SearchClosingDateStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var crmState = await _accessors.CRMStateAccessor.GetAsync(stepContext.Context, () => new CRMState(), cancellationToken);
var userState = await _accessors.LoggedUserAccessor.GetAsync(stepContext.Context, () => new LoggedUserState(), cancellationToken);
//Gathering the date if not already given
if (crmState.Opportunity.EstimatedCloseDate == null || crmState.Opportunity.EstimatedCloseDate == DateTime.MinValue)
{
var luisResult = await _botServices.LuisServices[CulturedBot.LuisAppName].RecognizeAsync(stepContext.Context, cancellationToken);
var entities = luisResult.Entities;
string timex = (string)entities["datetime"]?[0]?["timex"]?.First;
var formatConvertor = new FormatConvertor();
crmState.Opportunity.EstimatedCloseDate = formatConvertor.TurnTimexToDateTime(timex);
}
//Asking for retry if necessary
var promptMessage = "";
if (crmState.Opportunity.EstimatedCloseDate == null || crmState.Opportunity.EstimatedCloseDate == DateTime.MinValue)
{
promptMessage = $"{CulturedBot.AdmitNotUnderstanding} {CulturedBot.AskIfWantToSkip}";
}
userState.IsEligibleForPotentialSkippingStep = !string.IsNullOrEmpty(promptMessage);
if (userState.IsEligibleForPotentialSkippingStep)
{
await _accessors.LoggedUserAccessor.SetAsync(stepContext.Context, userState, cancellationToken);
await _accessors.CRMStateAccessor.SetAsync(stepContext.Context, crmState, cancellationToken);
var activityPrompt = MessageFactory.Text(promptMessage);
activityPrompt.Locale = CulturedBot.Culture?.Name;
var activityRetryPrompt = MessageFactory.Text(CulturedBot.AskYesOrNo);
activityRetryPrompt.Locale = CulturedBot.Culture?.Name;
var promptOptions = new PromptOptions
{
Prompt = activityPrompt,
RetryPrompt = activityRetryPrompt,
};
return(await stepContext.PromptAsync(_retryFetchingClosingDateFromUserPrompt, promptOptions, cancellationToken));
}
await _accessors.LoggedUserAccessor.SetAsync(stepContext.Context, userState, cancellationToken);
await _accessors.CRMStateAccessor.SetAsync(stepContext.Context, crmState, cancellationToken);
return(await stepContext.NextAsync(cancellationToken : cancellationToken));
}
private async Task UpdateDialogStatesAsync(RecognizerResult luisResult, string intentName, ITurnContext turnContext)
{
if (luisResult.Entities != null && luisResult.Entities.HasValues)
{
// Get latest States
var crmState = await _accessors.CRMStateAccessor.GetAsync(turnContext, () => new CRMState());
var luisState = await _accessors.LuisStateAccessor.GetAsync(turnContext, () => new LuisState());
var entities = luisResult.Entities;
// Supported LUIS Entities
string[] luisExpectedLeadName =
{
"leadfullname",
"personNameP"
};
string luisExpectedCompanyName = "companyName";
string luisExpectedDateTime = "datetime";
string luisExpectedProductTitle = "productTitle";
string luisExpectedConfidenceOpportunity = "confidenceOpportunity";
string luisHintSearchLeadAddress = "searchaddress";
string luisHintSearchLeadCompany = "searchcompany";
string luisHintSearchLeadPhone = "searchphone";
string luisHintSearchLeadEmail = "searchemail";
string luisHintSearchCompanyContact = "searchcontact";
string luisHintSearchContactName = "searchcontactname";
string luisHintSearchNumberOpportunites = "searchnumberopportunities";
string luisHintSearchOpportunites = "searchopportunities";
//Given Data
foreach (var name in luisExpectedLeadName)
{
if (entities[name] != null)
{
var fullName = (string)entities[name][0];
if (crmState.Lead == null)
{
crmState.Lead = new Lead();
}
crmState.Lead.FullName = fullName;
break;
}
}
if (entities[luisExpectedCompanyName] != null)
{
var companyName = (string)entities[luisExpectedCompanyName][0].First;
crmState.Company.Name = companyName;
}
if (entities[luisExpectedDateTime] != null)
{
string timex = (string)entities[luisExpectedDateTime]?[0]?["timex"]?.First;
var formatConvertor = new FormatConvertor();
crmState.Opportunity.EstimatedCloseDate = formatConvertor.TurnTimexToDateTime(timex);
}
if (entities[luisExpectedProductTitle] != null)
{
var productTitle = (string)entities[luisExpectedProductTitle][0];
crmState.Product.Title = productTitle;
}
if (intentName == ProxiCallIntents.CreateOpportunity)
{
if (entities[luisExpectedConfidenceOpportunity] != null)
{
var confidenceOpportunity = (string)entities[luisExpectedConfidenceOpportunity][0].First;
crmState.Opportunity.ChangeConfidenceBasedOnName(confidenceOpportunity);
}
else
{
crmState.Opportunity.ChangeConfidenceBasedOnName(OpportunityConfidence.Average.Name);
}
}
//Hints
if (entities[luisHintSearchLeadAddress] != null)
{
luisState.AddDetectedEntity(ProxiCallEntities.SEARCH_ADDRESS_ENTITYNAME);
}
if (entities[luisHintSearchLeadCompany] != null)
{
luisState.AddDetectedEntity(ProxiCallEntities.SEARCH_COMPANY_ENTITYNAME);
}
if (entities[luisHintSearchLeadPhone] != null)
{
luisState.AddDetectedEntity(ProxiCallEntities.SEARCH_PHONENUMBER_ENTITYNAME);
}
if (entities[luisHintSearchLeadEmail] != null)
{
luisState.AddDetectedEntity(ProxiCallEntities.SEARCH_EMAIL_ENTITYNAME);
}
if (entities[luisHintSearchCompanyContact] != null)
{
luisState.AddDetectedEntity(ProxiCallEntities.SEARCH_CONTACT_ENTITYNAME);
}
if (entities[luisHintSearchContactName] != null)
{
luisState.AddDetectedEntity(ProxiCallEntities.SEARCH_CONTACT_NAME_ENTITYNAME);
}
if (entities[luisHintSearchOpportunites] != null)
{
luisState.AddDetectedEntity(ProxiCallEntities.SEARCH_OPPORTUNITIES_NAME_ENTITYNAME);
}
if (entities[luisHintSearchNumberOpportunites] != null)
{
luisState.AddDetectedEntity(ProxiCallEntities.SEARCH_NUMBER_OPPORTUNITIES_ENTITYNAME);
}
//Searching for "informations" about leads
var searchInformationsOnLead =
intentName == ProxiCallIntents.SearchLeadData &&
(luisState.Entities == null || luisState.Entities.Count == 0);
var searchInformationsOnCompany =
intentName == ProxiCallIntents.SearchCompanyData &&
(luisState.Entities == null || luisState.Entities.Count == 0);
var searchInformationsOnContactLead =
intentName == ProxiCallIntents.SearchCompanyData &&
luisState.Entities != null &&
luisState.Entities.Contains(ProxiCallEntities.SEARCH_CONTACT_ENTITYNAME) &&
luisState.Entities.Count == 1;
if (searchInformationsOnLead)
{
luisState.AddDetectedEntity(ProxiCallEntities.SEARCH_COMPANY_ENTITYNAME);
luisState.AddDetectedEntity(ProxiCallEntities.SEARCH_NUMBER_OPPORTUNITIES_ENTITYNAME);
}
if (searchInformationsOnCompany)
{
luisState.AddDetectedEntity(ProxiCallEntities.SEARCH_NUMBER_OPPORTUNITIES_ENTITYNAME);
}
if (searchInformationsOnContactLead)
{
luisState.AddDetectedEntity(ProxiCallEntities.SEARCH_NUMBER_OPPORTUNITIES_ENTITYNAME);
}
// Set the new values into state.
luisState.IntentName = intentName;
await _accessors.CRMStateAccessor.SetAsync(turnContext, crmState);
await _accessors.LuisStateAccessor.SetAsync(turnContext, luisState);
}
}