public async Task <bool> Resolve(int currentIndex, int maxCount, Guid incidentId, bool isPrintingProgress)
{
bool isOperationSuccessfull = false;
var ctx = DcrmConnectorFactory.GetContext();
var dcrmConnector = DcrmConnectorFactory.Get();
var srv = dcrmConnector.GetService();
var incident = new EntityReference(Incident.EntityLogicalName, incidentId);
IncidentResolution incidentResolution = new IncidentResolution
{
IncidentId = incident,
StatusCode = new OptionSetValue(5)
};
CloseIncidentRequest closeIncidentReq = new CloseIncidentRequest()
{
IncidentResolution = incidentResolution,
Status = new OptionSetValue(5)
};
try
{
ctx.Execute(closeIncidentReq);
if (isPrintingProgress)
{
MiscHelper.DisplayProgression(maxCount);
}
isOperationSuccessfull = true;
}
catch (Exception ex)
{
var message = string.Format($"Could not close the incident : {incidentId} : {ex.Message} ");
MiscHelper.PrintMessage(message);
}
return(isOperationSuccessfull);
}
public async Task <bool> CreateIncident(int currentIndex, int maxCount, bool isCallingResolve)
{
var isOperationSuccessfull = false;
var ctx = DcrmConnectorFactory.GetContext();
var dcrmConnector = DcrmConnectorFactory.Get();
var srv = dcrmConnector.GetService();
Guid incidentId = Guid.Empty;
var createIncidentTimer = new MiscHelper();
createIncidentTimer.StartTimeWatch();
var accountId = this.IncidentWriteDict[HEADER_ACCOUNT_ID];
if (string.IsNullOrEmpty(accountId))
{
var accountNumber = this.IncidentWriteDict[HEADER_CUSTOMER_ID];
MiscHelper.PrintMessage($"GUID for account : {accountNumber} won't be created");
return(isOperationSuccessfull);
}
var targetIncident = new Entity("incident");
targetIncident["customerid"] = new EntityReference(Account.EntityLogicalName, new Guid(accountId));
targetIncident["crm_custcode"] = this.IncidentWriteDict[HEADER_CUSTCODE];
targetIncident["crm_customer_id"] = this.IncidentWriteDict[HEADER_CUSTOMER_ID];
targetIncident["crm_contrat"] = this.IncidentWriteDict[HEADER_CONTRAT];
targetIncident["crm_numero_ligne_concernee"] = this.IncidentWriteDict[HEADER_MSISDN];
targetIncident["title"] = this.IncidentWriteDict[HEADER_TITRE];
targetIncident["description"] = this.IncidentWriteDict[HEADER_DESCRIPTION];
var guidTheme1 = new Guid(this.IncidentWriteDict[GUID_THEME1]);
var theme1Entity = new EntityReference("crm_themeniveau1", guidTheme1);
targetIncident["crm_theme_niveau_1_id"] = theme1Entity;
var guidTheme2 = new Guid(this.IncidentWriteDict[GUID_THEME2]);
var theme2Entity = new EntityReference("crm_themeniveau2", guidTheme2);
targetIncident["crm_theme_niveau_2_id"] = theme2Entity;
var guidTheme3 = new Guid(this.IncidentWriteDict[GUID_THEME3]);
var theme3Entity = new EntityReference("crm_themeniveau3", guidTheme3);
targetIncident["crm_theme_niveau_3_id"] = theme3Entity;
var teamId = new Guid(this.IncidentWriteDict[HEADER_OWNER]);
targetIncident["ownerid"] = new EntityReference(Team.EntityLogicalName, teamId);
await Task <bool> .Run(() =>
{
incidentId = srv.Create(targetIncident);
if (isCallingResolve)
{
isOperationSuccessfull = Resolve(currentIndex, maxCount, incidentId, false).Result;
}
MiscHelper.DisplayProgression(maxCount);
});
createIncidentTimer.StopTimeWatch();
return(isOperationSuccessfull);
}
