private List <KBSearchItem> GetKBResults(SearchResults results, LoginUser loginUser, int userID, int parentID, int hubID) { bool enableCustomerSpecificKB = false; bool enableCustomerProductAssociation = false; bool enableAnonymousProductAssociation = false; List <KBSearchItem> items = new List <KBSearchItem>(); int customerID = 0; User user = Users.GetUser(loginUser, userID); if (user != null) { customerID = user.OrganizationID; } CustomerHubFeatureSettings hubFeatureSettings = new CustomerHubFeatureSettings(loginUser); hubFeatureSettings.LoadByCustomerHubID(hubID); if (hubFeatureSettings.Any()) { enableCustomerProductAssociation = hubFeatureSettings[0].EnableCustomerProductAssociation; enableAnonymousProductAssociation = hubFeatureSettings[0].EnableAnonymousProductAssociation; enableCustomerSpecificKB = hubFeatureSettings[0].EnableCustomerSpecificKB; } for (int i = 0; i < results.Count; i++) { results.GetNthDoc(i); int ticketID = int.Parse(results.CurrentItem.Filename); if (ticketID > 0) { TicketsView ticketsViewHelper = new TicketsView(loginUser); ticketsViewHelper.LoadHubKBByID(ticketID, parentID, customerID, enableCustomerSpecificKB, enableCustomerProductAssociation, enableAnonymousProductAssociation); if (ticketsViewHelper.Any()) { KBSearchItem item = new KBSearchItem(); item.HitRating = results.CurrentItem.ScorePercent; item.Article = ticketsViewHelper[0].GetProxy(); TicketRatings ratings = new TicketRatings(loginUser); ratings.LoadByTicketID(ticketID); if (ratings.Any()) { TicketRating rating = ratings[0]; item.VoteRating = rating.ThumbsUp; } items.Add(item); } } } return(items); }
private List <TicketSearchItem> GetTicketResults(SearchResults results, LoginUser loginUser, int contactID, int parentID, int customerHubID) { List <TicketSearchItem> items = new List <TicketSearchItem>(); TicketLoadFilter filters = new TicketLoadFilter(); int customerID = 0; User user = Users.GetUser(loginUser, contactID); if (user != null) { customerID = user.OrganizationID; Organizations orgHelper = new Organizations(loginUser); orgHelper.LoadByUnknownCompany(parentID); if (orgHelper.Any()) { if (orgHelper[0].OrganizationID == user.OrganizationID) { filters.ContactID = contactID; } } } filters.CustomerID = user.OrganizationID; filters.IsVisibleOnPortal = true; filters.ForumCategoryID = null; if (customerHubID != -1) { CustomerHubFeatureSettings hubFeatureSettings = new CustomerHubFeatureSettings(loginUser); hubFeatureSettings.LoadByCustomerHubID(customerHubID); if (hubFeatureSettings.Any() && hubFeatureSettings[0].EnableProductFamilyFiltering) { CustomerHubs customerHub = new CustomerHubs(loginUser); customerHub.LoadByCustomerHubID(customerHubID); if (customerHub.Any()) { filters.ProductFamilyID = customerHub[0].ProductFamilyID; } } } TicketsView ticketsViewHelper = new TicketsView(loginUser); ticketsViewHelper.LoadHubtickets(loginUser, contactID, parentID, filters, null, 0, 100000000); for (int i = 0; i < results.Count; i++) { results.GetNthDoc(i); int ticketID = int.Parse(results.CurrentItem.Filename); if (ticketID > 0) { if (ticketsViewHelper.Any()) { foreach (var ticket in ticketsViewHelper) { if (ticket.TicketID == ticketID) { TicketSearchItem item = new TicketSearchItem(); item.Ticket = new TicketsViewItemProxy(); item.Ticket.TicketID = ticket.TicketID; item.Ticket.Name = ticket.Name; item.Ticket.TicketNumber = ticket.TicketNumber; item.Ticket.DateCreated = ticket.DateCreated; item.HitRating = results.CurrentItem.ScorePercent; items.Add(item); } } } } } return(items); }