private async Task <DialogTurnResult> OriginStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var bookingDetails = (BookingDetails)stepContext.Options;
if (((BookingDetails)stepContext.Options).Incident_No == null)
{
bookingDetails.Incident_No = (string)stepContext.Result;
}
string concat = "";
SNOWLogger nOWLoggerforinc = new SNOWLogger(Configuration);
if ((bookingDetails.Incident_No != null))
{
if (!(bookingDetails.Incident_No.Equals("")))
{
CoreBot.models.Incident_api_result incident_Api_Result = nOWLoggerforinc.GetIncident(bookingDetails.Incident_No);
CoreBot.models.apiresult apiresult = nOWLoggerforinc.GetIncidentDetails(bookingDetails.Incident_No);
if (incident_Api_Result != null && apiresult != null)
{
if (incident_Api_Result.Result.Count != 0 && apiresult.result.Count != 0)
{
for (int i = 0; i < incident_Api_Result.Result.Count; i++)
{
concat += " \n " + apiresult.result[i].number + ":" + apiresult.result[i].short_description + " \n Status: " + incident_Api_Result.Result[i].value + " \n Active:" + apiresult.result[i].active;
}
// Cards are sent as Attachments in the Bot Framework.
// So we need to create a list of attachments for the reply activity.
var attachments = new List <Attachment>();
// Reply to the activity we received with an activity.
var reply = MessageFactory.Attachment(attachments);
reply.Attachments.Add(Cards.GetHeroCardforStatus(apiresult.result[0].number, apiresult.result[0].short_description, incident_Api_Result.Result[0].value).ToAttachment());
await stepContext.Context.SendActivityAsync(reply, cancellationToken);
//await stepContext.Context.SendActivityAsync(MessageFactory.Text(concat), cancellationToken);
return(await stepContext.EndDialogAsync(null, cancellationToken));
}
else
{
if (incident_Api_Result.Result.Count == 0)
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text(" Incident is not yet updated by team"), cancellationToken);
return(await stepContext.EndDialogAsync(null, cancellationToken));
}
else if (apiresult.result.Count == 0)
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text("No Incident update Found:"), cancellationToken);
return(await stepContext.EndDialogAsync(null, cancellationToken));
}
}
}
else
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
return(await stepContext.EndDialogAsync(null, cancellationToken));
}
// {
// // return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions { Prompt = MessageFactory.Text(" Sorry no details found for " + stepContext.Context.Activity.Text) }, cancellationToken);
// if (incident_Api_Result == null)
// {
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
// else
// if (incident_Api_Result != null)
// {
// if (incident_Api_Result.Result.Count != 0)
// {
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no update found for: " + incident_Api_Result.Result[0].number.ToString()), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
// else
// {
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
// }
// }
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
//}
//else
//{
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
//}
//return await stepContext.EndDialogAsync(null, cancellationToken);
// return await stepContext.ContinueDialogAsync(cancellationToken);
// return await stepContext.ReplaceDialogAsync("MainDialog",bookingDetails,cancellationToken);
}
}
return(await stepContext.EndDialogAsync(null, cancellationToken));
}
private async Task <DialogTurnResult> OriginStepAsync(WaterfallStepContext stepContext, CancellationToken cancellationToken)
{
var incidentDetails = (IncidentDetails)stepContext.Options;
if (((IncidentDetails)stepContext.Options).Incident_No == null)
{
incidentDetails.Incident_No = (string)stepContext.Result.ToString().ToUpper();
}
string concat = "";
SNOWLogger nOWLoggerforinc = new SNOWLogger(Configuration);
if ((incidentDetails.Incident_No != null))
{
if (!(incidentDetails.Incident_No.Equals("")))
{
incident_Api_Result = nOWLoggerforinc.GetIncident(incidentDetails.Incident_No.ToUpper());
apiresult = nOWLoggerforinc.GetIncidentDetails(incidentDetails.Incident_No.ToUpper());
if (incident_Api_Result != null && apiresult != null)
{
if (incident_Api_Result.Result.Count != 0 && apiresult.result.Count != 0)
{
for (int i = 0; i < incident_Api_Result.Result.Count; i++)
{
concat += " \n " + apiresult.result[i].number + ":" + apiresult.result[i].short_description + " \n Status: " + incident_Api_Result.Result[i].value + " \n Active:" + apiresult.result[i].active;
}
// Cards are sent as Attachments in the Bot Framework.
// So we need to create a list of attachments for the reply activity.
var attachments = new List <Attachment>();
// Reply to the activity we received with an activity.
var reply = MessageFactory.Attachment(attachments);
reply.Attachments.Add(Cards.GetHeroCardforStatus(apiresult.result[0].number, apiresult.result[0].short_description, incident_Api_Result.Result[0].value).ToAttachment());
await stepContext.Context.SendActivityAsync(reply, cancellationToken);
return(await stepContext.PromptAsync(nameof(ChoicePrompt),
new PromptOptions
{
Prompt = MessageFactory.Text("Are you satisfied ? if not please select."),
Choices = ChoiceFactory.ToChoices(new List <string> {
"comment", "Escalate", "Satisfied"
}),
}, cancellationToken));
//await stepContext.Context.SendActivityAsync(MessageFactory.Text(concat), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// return await stepContext.NextAsync(stepContext, cancellationToken);
}
else
{
if (incident_Api_Result.Result.Count == 0)
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text(" Incident is not yet updated by team"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
//return await stepContext.NextAsync(stepContext, cancellationToken);
return(await stepContext.PromptAsync(nameof(ChoicePrompt),
new PromptOptions
{
Prompt = MessageFactory.Text("Are you satisfied ? if Not please select."),
Choices = ChoiceFactory.ToChoices(new List <string> {
"Comment", "Escalate", "Satisfied"
}),
// Choices = ChoiceFactory.ToChoices(new List<string> { "Add my comment for SNOW team", "Escalate this issue", "I am Satisfied" }),
}, cancellationToken));
}
else if (apiresult.result.Count == 0)
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text("No Incident update Found:"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// return await stepContext.NextAsync(stepContext, cancellationToken);
}
}
}
else
{
await stepContext.Context.SendActivityAsync(
MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
return(await stepContext.NextAsync(stepContext, cancellationToken));
}
// {
// // return await stepContext.PromptAsync(nameof(TextPrompt), new PromptOptions { Prompt = MessageFactory.Text(" Sorry no details found for " + stepContext.Context.Activity.Text) }, cancellationToken);
// if (incident_Api_Result == null)
// {
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
// else
// if (incident_Api_Result != null)
// {
// if (incident_Api_Result.Result.Count != 0)
// {
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no update found for: " + incident_Api_Result.Result[0].number.ToString()), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
// else
// {
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
// }
// }
// return await stepContext.EndDialogAsync(null, cancellationToken);
// }
//}
//else
//{
// await stepContext.Context.SendActivityAsync(
// MessageFactory.Text(" Sorry no incident update found"), cancellationToken);
// return await stepContext.EndDialogAsync(null, cancellationToken);
//}
//return await stepContext.EndDialogAsync(null, cancellationToken);
// return await stepContext.ContinueDialogAsync(cancellationToken);
// return await stepContext.ReplaceDialogAsync("MainDialog",incidentDetails,cancellationToken);
}
}
//return await stepContext.EndDialogAsync(null, cancellationToken);
return(await stepContext.NextAsync(stepContext, cancellationToken));
}
