/// <summary>
/// Event handler for the data loaded event.
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
void _recordContext_DataLoaded(object sender, System.EventArgs e)
{
try
{
IIncident incident = _recordContext.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Incident) as IIncident;
_incidentStatusWhenLoaded = incident.Status.StatusID;
if (incident.Threads.Count != 0 && incident.Threads[incident.Threads.Count - 1].ID == 0)
{
_threadCountWhenLoaded = incident.Threads.Count - 1;
}
else
{
_threadCountWhenLoaded = incident.Threads.Count;
}
if (incident.Subject == null)
{
return;
}
foreach (IInc2Contact c in incident.Contact)
{
if (c.Prmry == true)
{
_incidentContactIdWhenLoaded = (int)c.Cid;
}
}
/* get the Incident's custom attribute: srm_social_channel_id
* then, lookup in the Custom Object: SocialChannelAccount to get its ContactId,on ChannelUserName and ChannelType
* then, compare SocialChannelAccount.ContactId with incident.Contact.Cid
*/
_socialChannelAccountId = ConfigurationSetting.getSrmStringCustomAttrInt(incident, "srm_social_channel_account_id");
if (_socialChannelAccountId != 0)
{
//Query SocialChannelAccount from Cloud Service
String query = "select ChannelType,ChannelUserName,ContactId from Accelerator.SocialChannelAccount where Id=" + _socialChannelAccountId;
String[] rowData = null;
int contactIdSocialChannelAccount = 0;
rowData = ConfigurationSetting.rnSrv.queryData(query);
if (rowData.Length != 0)
{
// rowData is "ChannelType,ChannelUserName,ContactId", eg: "facebook,jill.smith,1"
String[] socialData = rowData[0].Split(',');
// socialData[0] is ChannelType, socialData[1] is ChannelUserName, socialData[2] is ContactId
if (!String.IsNullOrEmpty(socialData[2]))
{
contactIdSocialChannelAccount = Convert.ToInt32(socialData[2]);
}
else
{
var message = String.Format(Properties.Resources.ContactIDEmptyError, _socialChannelAccountId);
MessageBox.Show(message, Properties.Resources.Info, MessageBoxButtons.OK, MessageBoxIcon.Information);
ConfigurationSetting.logWrap.DebugLog(logMessage: message);
contactIdSocialChannelAccount = 0; // just default empty ContactId to 0
}
_socialChannelType = socialData[0];
_socialChannelUserName = socialData[1];
if (_incidentContactIdWhenLoaded != contactIdSocialChannelAccount)
{
MessageBox.Show(Properties.Resources.ContactDoesNotMatchSocialError, Properties.Resources.Info, MessageBoxButtons.OK, MessageBoxIcon.Information);
}
}
else
{
MessageBox.Show(Properties.Resources.SRMNotFoundError, Properties.Resources.Info, MessageBoxButtons.OK, MessageBoxIcon.Information);
};
}
else
{
ConfigurationSetting.logWrap.DebugLog(logMessage: String.Format(Properties.Resources.SocialChannelEmptyError, incident.ID));
return;
}
}
catch (Exception ex)
{
MessageBox.Show(Properties.Resources.CommunicationError, Properties.Resources.Error, MessageBoxButtons.OK, MessageBoxIcon.Error);
ConfigurationSetting.logWrap.ErrorLog(logMessage: ex.Message, logNote: ex.InnerException != null ? ex.InnerException.Message : null);
}
}
/// <summary>
/// Method called to update the social channel
/// </summary>
/// <param name="incident"></param>
private void updateSocialChannelAccount(IIncident incident)
{
// get it again
_socialChannelAccountId = ConfigurationSetting.getSrmStringCustomAttrInt(incident, "srm_social_channel_account_id");
if (_socialChannelAccountId == 0)
{
ConfigurationSetting.logWrap.DebugLog(logMessage: String.Format(Properties.Resources.SocialChannelEmptyError, incident.ID));
return;
}
/* Custom Object: SocialChannelAccount
*
*/
int incidentContactId = 0;
foreach (IInc2Contact c in incident.Contact)
{
if (c.Prmry == true)
{
incidentContactId = (int)c.Cid;
}
}
Boolean toUpdate = false;
// if incident's contact is changed
if (_incidentContactIdWhenLoaded != incidentContactId)
{
// check if updated incidentContactId same as SocialChannelAccount.ContactId
if (_socialChannelAccountId != 0 && incidentContactId != _socialChannelAccountId)
{
DialogResult result = MessageBox.Show(String.Format(Properties.Resources.ChangeContactReassignMessage, _socialChannelUserName), Properties.Resources.Info, MessageBoxButtons.OK, MessageBoxIcon.Information);
if (result == DialogResult.OK)
{
toUpdate = true;
}
}
// update in Accelerator.SocialChannelAccount
if (toUpdate)
{
// create a row in SocialChannelAccount
ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
clientInfoHeader.AppID = "Update a SocialChannelAccount";
GenericObject go = new GenericObject();
//Set the object type
RNObjectType objType = new RNObjectType();
objType.Namespace = "Accelerator";
objType.TypeName = "SocialChannelAccount";
go.ObjectType = objType;
List <GenericField> gfs = new List <GenericField>();
ID socialAccountId = new ID();
socialAccountId.id = _socialChannelAccountId;
socialAccountId.idSpecified = true;
go.ID = socialAccountId;
NamedID contactIdNamedID =
new NamedID
{
ID = new ID
{
id = incidentContactId,
idSpecified = true
}
};
gfs.Add(createGenericField("ContactId", ItemsChoiceType.NamedIDValue, contactIdNamedID));
go.GenericFields = gfs.ToArray();
RNObject[] objects = new RNObject[] { go };
UpdateProcessingOptions cpo = new UpdateProcessingOptions();
cpo.SuppressExternalEvents = false;
cpo.SuppressRules = false;
ConfigurationSetting.logWrap.DebugLog(logMessage: String.Format(Properties.Resources.UpdateSocialChannelMessage, _socialChannelAccountId, incidentContactId));
ConfigurationSetting.client.Update(clientInfoHeader, objects, cpo);
DialogResult result = MessageBox.Show(String.Format(Properties.Resources.ReassignAllIncidentsMessage, _socialChannelUserName), Properties.Resources.Info, MessageBoxButtons.OKCancel, MessageBoxIcon.Information);
if (result == DialogResult.OK)
{
updateIncidents(incidentContactId);
}
}
}
}
