/// <summary>
/// 获取员工编号对应的UserName
/// </summary>
/// <param name="employeeId"></param>
/// <returns></returns>
public static string GetPersonUserName(string employeeId)
{
var icfg = OpenCfg();
try
{
CfgPersonQuery qPerson1 = new CfgPersonQuery(icfg);
qPerson1.TenantDbid = 101;
qPerson1.EmployeeId = employeeId;
qPerson1.State = CfgObjectState.CFGEnabled;
//qPerson1.IsAgent = 2;
var person = qPerson1.ExecuteSingleResult();
if (person != null)
{
return(person.UserName);
}
}
catch (Exception ex)
{
throw ex;
}
finally
{
CloseCfg(icfg);
}
return(string.Empty);
}
/// <summary>
/// 获取所有员工。不包含坐席信息，坐席能力
/// </summary>
/// <returns></returns>
public static List <Person> GetPersonsShort()
{
var result = new List <Person>();
var icfg = OpenCfg();
try
{
CfgPersonQuery qPerson1 = new CfgPersonQuery(icfg);
qPerson1.TenantDbid = 101;
qPerson1.State = CfgObjectState.CFGEnabled;
qPerson1.IsAgent = 2;
var persons = qPerson1.Execute();
foreach (var person1 in persons)
{
var info = new Person();
info.DBID = person1.DBID;
info.EmployeeID = person1.EmployeeID;
info.FirstName = person1.FirstName;
info.UserName = person1.UserName;
result.Add(info);
}
}
catch (Exception ex)
{
throw ex;
}
finally
{
CloseCfg(icfg);
}
return(result);
}
private static CfgPersonQuery BuildQuery(params Action <CfgPersonQuery>[] queryBuilders)
{
var query = new CfgPersonQuery();
foreach (var builder in queryBuilders)
{
builder?.Invoke(query);
}
return(query);
}
private static CfgPersonQuery BuildExecutableQuery(IConfService service, params Action <CfgPersonQuery>[] queryBuilders)
{
var query = new CfgPersonQuery(service);
foreach (var builder in queryBuilders)
{
builder?.Invoke(query);
}
return(query);
}
/// <summary>
/// Authenticates the user.
/// </summary>
internal OutputValues AuthenticateUser(string userName, string password)
{
OutputValues output = new OutputValues();
try
{
RequestAuthenticate requestAuthenticate = RequestAuthenticate.Create(userName, password);
IMessage response = ProtocolManagers.Instance().ProtocolManager[ServerType.Configserver.ToString()].Request(requestAuthenticate);
if (response != null)
{
switch (response.Id)
{
case EventAuthenticated.MessageId:
{
output.MessageCode = "200";
output.Message = "User " + userName + " Authenticated ";
_logger.Info("User " + userName + " Authenticated ");
CfgPersonQuery qPerson = new CfgPersonQuery();
qPerson.UserName = userName;
CfgPerson person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(qPerson);
if (person != null)
{
CfgTenant tenant = person.Tenant;
if (tenant != null)
{
_configContainer.TenantDbId = tenant.DBID;
}
}
break;
}
case EventError.MessageId:
{
EventError eventError = (EventError)response;
if (eventError.Description != null)
{
_logger.Warn("User " + userName + " is not Authenticated " + eventError.Description);
}
output.MessageCode = "2001";
output.Message = "User " + userName + " not Authenticated ";
_logger.Warn("User " + userName + " is not Authenticated ");
break;
}
}
}
}
catch (Exception commonException)
{
_logger.Error("Error occurred while authenticating user " + userName + " " + commonException.ToString());
}
return(output);
}
internal static OutputValues DeleteSkillFromAgent(string userName, string skillName)
{
OutputValues output = new OutputValues();
try
{
CfgPersonQuery queryPerson = new CfgPersonQuery();
queryPerson.UserName = userName;
queryPerson.TenantDbid = _configContainer.TenantDbId;
CfgPerson person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (person != null)
{
ICollection <CfgSkillLevel> agentSkills = person.AgentInfo.SkillLevels;
foreach (CfgSkillLevel skillToRemove in person.AgentInfo.SkillLevels)
{
if (skillToRemove.Skill.Name == skillName)
{
person.AgentInfo.SkillLevels.Remove(skillToRemove);
person.Save();
break;
}
}
}
output.MessageCode = "200";
output.Message = "Skill deleted Successfully.";
person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (person != null)
{
//Update the skill level to MySkills
if (person.AgentInfo.SkillLevels != null && person.AgentInfo.SkillLevels.Count > 0)
{
Datacontext.GetInstance().MySkills.Clear();
foreach (CfgSkillLevel skillLevel in person.AgentInfo.SkillLevels)
{
Datacontext.GetInstance().MySkills.Add(new Agent.Interaction.Desktop.Helpers.MySkills(skillLevel.Skill.Name.ToString(), skillLevel.Level));
}
}
else
{
Datacontext.GetInstance().MySkills.Clear();
}
}
}
catch (Exception commonException)
{
output.MessageCode = "2001";
output.Message = (commonException.InnerException == null ? commonException.Message : commonException.InnerException.Message);
}
return(output);
}
/// <summary>
/// 获取座席列表
/// </summary>
/// <param name="_confService"></param>
/// <param name="campaignname"></param>
/// <param name="tenantid"></param>
/// <param name="switchname"></param>
public static ICollection <CfgPerson> RetrieveAgentList(IConfService _confService,
int tenantid)
{
ICollection <CfgPerson> person = null;
CfgPersonQuery qperson = new CfgPersonQuery(_confService);
try
{
qperson.TenantDbid = tenantid;
person = _confService
.RetrieveMultipleObjects <CfgPerson>(qperson);
}
catch (Exception ex)
{
log.Error("获取qperson列表失败 " + ex.Message);
}
return(person);
}
/// <summary>
/// Gets the full name of the agent.
/// </summary>
/// <param name="agentDbId">The agent db id.</param>
/// <param name="tenantDbId">The tenant db id.</param>
/// <returns></returns>
public static string GetAgentFullName(int agentDbId, int tenantDbId)
{
if (Pointel.Configuration.Manager.ConfigContainer.Instance().ConfServiceObject.Protocol.State == ChannelState.Opened)
{
CfgPersonQuery personQuery = new CfgPersonQuery();
personQuery.TenantDbid = tenantDbId;
personQuery.Dbid = agentDbId;
CfgPerson person = Pointel.Configuration.Manager.ConfigContainer.Instance().ConfServiceObject.RetrieveObject <CfgPerson>(personQuery);
if (person != null)
{
string name = string.Empty;
if (!string.IsNullOrEmpty(person.FirstName))
{
name += person.FirstName;
}
if (!string.IsNullOrEmpty(person.LastName))
{
name += string.IsNullOrEmpty(name) ? "" : " " + person.LastName;
}
return(name);
}
}
return("Unidentified Agent");
}
/// <summary>
/// Establish connection to the configuration server
/// </summary>
/// <param name="pri_ConfigServerHost">The pri_ configuration server host.</param>
/// <param name="pri_ConfigServerPort">The pri_ configuration server port.</param>
/// <param name="clientName">Name of the client.</param>
/// <param name="applicationName">Name of the application.</param>
/// <param name="userName">Name of the user.</param>
/// <param name="password">The password.</param>
/// <param name="sec_ConfigServerHost">The sec_ configuration server host.</param>
/// <param name="sec_ConfigServerPort">The sec_ configuration server port.</param>
/// <returns></returns>
public OutputValues ConfigConnectionEstablish(string pri_ConfigServerHost, string pri_ConfigServerPort, string applicationName,
string userName, string password, string sec_ConfigServerHost, string sec_ConfigServerPort, string[] sectionToRead, params string[] sections)
{
_configContainer = null;
_configContainer = ConfigContainer.Instance();
OutputValues output = new OutputValues();
try
{
var assembly = typeof(ConfigManager).Assembly;
if (assembly != null)
{
_logger.Info("-----------------------------------------------------------------------------");
_logger.Info(assembly.GetName().Name + " : " + assembly.GetName().Version);
_logger.Info("-----------------------------------------------------------------------------");
}
}
catch (Exception generalException)
{
_logger.Error("Error occurred while getting the assembly version of library : " +
((generalException.InnerException == null) ? generalException.Message : generalException.InnerException.ToString()));
}
ConfigConnectionManager connect = new ConfigConnectionManager();
//Clear and null all values
if (_configContainer.ConfServiceObject != null)
{
if (_configContainer.ConfServiceObject.Protocol != null && _configContainer.ConfServiceObject.Protocol.State == ChannelState.Opened)
{
_configContainer.ConfServiceObject.Protocol.Close();
}
if (_configContainer.ConfServiceObject != null)
{
ConfServiceFactory.ReleaseConfService(_configContainer.ConfServiceObject);
}
_configContainer.ConfServiceObject = null;
}
//_configContainer.AllKeys.Clear();
_configContainer.CMEValues.Clear();
//Connect Config Server
output = connect.ConnectConfigServer(pri_ConfigServerHost, pri_ConfigServerPort, applicationName, userName, password,
sec_ConfigServerHost, sec_ConfigServerPort);
if (output.MessageCode == "200")
{
//Authenticate the user first and read the CME configurations
output = AuthenticateUser(userName, password);
if (output.MessageCode == "200")
{
ConfigurationHandler readValues = new ConfigurationHandler();
ConfigContainer.Instance().UserName = userName;
//Get access group first then read values hierarchy
//Read System section to get Tenant and switch type
output = readValues.ReadSystemSection(applicationName);
if (output.MessageCode == "2001")
{
return(output);
}
//Register for CME Alter Notification
//readValues.RegisterCMEAlterNotification(_configContainer.TenantDbId);
//Read logger to print CME values in log
readValues.ReadLoggerData(userName, applicationName);
InitializeLogger(userName);
//Read Application keys
readValues.ReadApplication(applicationName, sectionToRead, sections);
//Read Agent Group Keys and override existing application keys
readValues.ReadAgentGroup(userName, sectionToRead, sections);
//Read person Keys and override existing application keys and Agent group keys
readValues.ReadPerson(userName, sectionToRead, sections);
GetContactBusinessAttribute("ContactAttributes");
//Check the user is in access group
bool accessAuthenticationEnable = true;
try
{
if (_configContainer.CMEValues.ContainsKey("login.enable.access.group-authentication"))
{
if (!string.IsNullOrEmpty(((ConfigValue)_configContainer.CMEValues["login.access-group"]).Value.ToString()) &&
!Convert.ToBoolean(((ConfigValue)_configContainer.CMEValues["login.enable.access.group-authentication"]).Value.ToString()))
{
accessAuthenticationEnable = false;
}
}
}
catch
{
_logger.Warn("Authentication using access group may not work as expected. Implementing default functionality.");
}
if (_configContainer.CMEValues.ContainsKey("login.access-group"))
{
if (_configContainer.CMEValues["login.access-group"] != null &&
((ConfigValue)_configContainer.CMEValues["login.access-group"]).Value.ToString() != string.Empty)
{
if (accessAuthenticationEnable)
{
output = readValues.ReadAccessPermission(((ConfigValue)_configContainer.CMEValues["login.access-group"]).Value);
if (output.MessageCode == "2001")
{
return(output);
}
}
}
else
{
_logger.Warn("login.access-group value is null or empty");
output.MessageCode = "2001";
output.Message = "Access group name is not configured. Please contact your Administrator";
return(output);
}
}
else
{
_logger.Warn("login.access-group key is not configured");
output.MessageCode = "2001";
output.Message = "Access group name is not configured. Please contact your Administrator";
return(output);
}
//Read the available Queues such as ACD queues
if (_configContainer.CMEValues.ContainsKey("login.voice.available-queues") && ((ConfigValue)_configContainer.CMEValues["login.voice.available-queues"]).Value != null)
{
readValues.ReadQueues(((ConfigValue)_configContainer.CMEValues["login.voice.available-queues"]).Value.ToString());
}
else
{
_logger.Warn("login.voice.available-queues key-value is not configured");
}
//Check case data and disposition from business attribute or transaction object
if (_configContainer.CMEValues.ContainsKey("interaction.casedata.use-transaction-object") &&
((ConfigValue)_configContainer.CMEValues["interaction.casedata.use-transaction-object"]).Value.ToLower().Equals("true") ? true : false)
{
//Read the case data Transaction object for add/filter/sort case data
if (_configContainer.CMEValues.ContainsKey("interaction.casedata-object-name") &&
!string.IsNullOrEmpty(((ConfigValue)_configContainer.CMEValues["interaction.casedata-object-name"]).Value))
{
readValues.ReadCaseDataTransactionObject(((ConfigValue)_configContainer.CMEValues["interaction.casedata-object-name"]).Value.ToString());
readValues.ReadCaseDataFilterTransactionObject(((ConfigValue)_configContainer.CMEValues["interaction.casedata-object-name"]).Value.ToString());
readValues.ReadCaseDataSortingTransactionObject(((ConfigValue)_configContainer.CMEValues["interaction.casedata-object-name"]).Value.ToString());
}
else
{
_logger.Warn("interaction.casedata-object-name value is not configured");
}
//Read the case data Transaction object for disposition
if (_configContainer.CMEValues.ContainsKey("interaction.disposition-object-name") &&
!string.IsNullOrEmpty(((ConfigValue)_configContainer.CMEValues["interaction.disposition-object-name"]).Value))
{
readValues.ReadDispositionTransctionObject(((ConfigValue)_configContainer.CMEValues["interaction.disposition-object-name"]).Value.ToString());
}
else
{
_logger.Warn("interaction.disposition-object-name value is not configured");
}
}
else
{
if (_configContainer.CMEValues.ContainsKey("interaction.casedata-object-name") &&
!string.IsNullOrEmpty(((ConfigValue)_configContainer.CMEValues["interaction.casedata-object-name"]).Value))
{
//Read casedata information from Business attributes
readValues.ReadCaseDataFromBusinessAttribute(((ConfigValue)_configContainer.CMEValues["interaction.casedata-object-name"]).Value.ToString());
}
else
{
_logger.Warn("interaction.casedata-object-name key-value is not configured");
}
if (_configContainer.CMEValues.ContainsKey("interaction.disposition-object-name") &&
!string.IsNullOrEmpty(((ConfigValue)_configContainer.CMEValues["interaction.disposition-object-name"]).Value))
{
//Read disposition information from Business attributes
readValues.ReadDispositionFromBusinessAttribute(((ConfigValue)_configContainer.CMEValues["interaction.disposition-object-name"]).Value.ToString());
}
else
{
_logger.Warn("interaction.disposition-object-name key-value is not configured");
}
}
//Read all skills
readValues.ReadAllSkills();
//Read all places
readValues.ReadAllPlaces();
//Read all DN's based on switch type
//readValues.ReadAllDNs();
//Read channel based not ready reason codes for voice, email and chat medias
readValues.ReadChannelNotReadyReasonCodes();
//Read global not ready reason codes
if (_configContainer.AllKeys.Contains("agent-global-status.not-ready-reasoncodes"))
{
string[] notReadyReasonCodes = ((string)_configContainer.GetValue("agent-global-status.not-ready-reasoncodes")).Split(',');
if (notReadyReasonCodes.Length > 0)
{
readValues.ReadGlobalNotReadyReasonCodes(notReadyReasonCodes.Distinct().ToArray <string>());
}
}
//Read Voice not Ready Reason Codes
if (_configContainer.AllKeys.Contains("agent-voice-status.not-ready-reasoncodes"))
{
string[] notReadyReasonCodes = ((string)_configContainer.GetValue("agent-voice-status.not-ready-reasoncodes")).Split(',');
if (notReadyReasonCodes.Length > 0)
{
readValues.ReadVoiceHierarchyLevelNotReadyReasonCodes(notReadyReasonCodes.Distinct().ToArray <string>());
}
}
CfgPersonQuery qPerson = new CfgPersonQuery();
qPerson.TenantDbid = ConfigContainer.Instance().TenantDbId;
qPerson.IsAgent = 0;// 0 - Means select only Agents (or) 1 - means select only user(default)
System.Collections.Generic.ICollection <CfgPerson> _allPersons = _configContainer.ConfServiceObject.RetrieveMultipleObjects <CfgPerson>(qPerson);
//_configContainer.AllKeys.Add("AllPersons");
_configContainer.CMEValues.Add("AllPersons", _allPersons);
readValues.RegisterCMEAlterNotification(ConfigContainer.Instance().TenantDbId);
readValues = null;
}
else
{
return(output);
}
}
return(output);
}
/// <summary>
/// Checks the user privilege.
/// </summary>
/// <param name="username">The username.</param>
/// <returns></returns>
public string CheckUserPrivilege(string username, IStatisticsCollection statCollection)
{
bool isAuthenticated = false;
bool isAdmin = false;
string AdminUsers = string.Empty;
try
{
logger.Debug("ConfigConnectionManager : CheckUserPrivilege Method: Entry");
CfgAccessGroupQuery queryAccessGroup = null;
CfgAccessGroup accessGroup = null;
CfgPersonQuery queryPerson = null;
CfgPerson Person = null;
if (statCollection.ApplicationContainer.UserGroupName != null && !isAdmin)
{
queryAccessGroup = new CfgAccessGroupQuery();
queryAccessGroup.Name = statCollection.ApplicationContainer.UserGroupName;
accessGroup = StatisticsSetting.GetInstance().confObject.RetrieveObject <CfgAccessGroup>(queryAccessGroup);
queryPerson = new CfgPersonQuery();
queryPerson.UserName = username;
Person = StatisticsSetting.GetInstance().confObject.RetrieveObject <CfgPerson>(queryPerson);
if (accessGroup != null)
{
foreach (CfgID memberID in accessGroup.MemberIDs)
{
int id = memberID.DBID;
if (memberID.Type == CfgObjectType.CFGPerson)
{
if (id == Person.DBID)
{
isAuthenticated = true;
StatisticsSetting.GetInstance().isAdmin = false;
}
}
}
}
queryPerson = new CfgPersonQuery();
ICollection <CfgPerson> Persons = StatisticsSetting.GetInstance().confObject.RetrieveMultipleObjects <CfgPerson>(queryPerson);
if (Persons != null)
{
foreach (CfgPerson agent in Persons)
{
if (accessGroup != null)
{
foreach (CfgID memberID in accessGroup.MemberIDs)
{
int id = memberID.DBID;
if (memberID.Type == CfgObjectType.CFGPerson)
{
if (id == agent.DBID)
{
StatisticsSetting.GetInstance().LstAgentUNames.Add(agent.UserName);
StatisticsSetting.GetInstance().LstPersons.Add(agent);
}
}
}
}
}
}
}
if (statCollection.AdminValues.AdminUsers.Count != 0)
{
if (statCollection.AdminValues.AdminUsers.Contains(username))
{
isAdmin = true;
StatisticsSetting.GetInstance().isAdmin = true;
}
}
}
catch (Exception generalException)
{
logger.Error("ConfigConnectionManager : CheckUserPrivilege Method: " + generalException.Message.ToString());
}
finally
{
logger.Debug("ConfigConnectionManager : CheckUserPrevilege Method: Exit");
GC.Collect();
}
return(isAuthenticated.ToString() + "," + isAdmin.ToString());
}
private void confserv()
{
try
{
IAgent agent = container.Resolve <IAgent>();
#region ADDP settings
PropertyConfiguration config = new PropertyConfiguration();
config.UseAddp = true;
config.AddpServerTimeout = 30;
config.AddpClientTimeout = 90;
//config.AddpTrace = "both";
config.AddpTraceMode = AddpTraceMode.Both;
#endregion
Endpoint endpoint = new Endpoint("10.220.57.1", 2020);
ConfServerProtocol confProtocol = new ConfServerProtocol(endpoint);
confProtocol.ClientApplicationType = (int)CfgAppType.CFGSCE;
confProtocol.ClientName = "default";
confProtocol.UserName = agent.UserName;
confProtocol.UserPassword = agent.Password;
try
{
confProtocol.BeginOpen();
}
catch (Exception ex)
{
MessageBox.Show(ex.ToString());
}
IConfService confservice = (ConfService)ConfServiceFactory.CreateConfService(confProtocol);
CfgPersonQuery query = new CfgPersonQuery();
query.UserName = agent.UserName;
CfgPerson person = confservice.RetrieveObject <CfgPerson>(query);
//MessageBox.Show(person.ToString());
CfgAccessGroupQuery querys = new CfgAccessGroupQuery();
querys.PersonDbid = person.DBID;
querys.TenantDbid = 101;
ICollection <CfgAccessGroup> accessGroups = confservice.RetrieveMultipleObjects <CfgAccessGroup>(querys);
foreach (CfgAccessGroup accessGroup in accessGroups)
{
agentProfile = accessGroup.GroupInfo.Name.ToString();
MessageBox.Show(agentProfile);
if (agentProfile.Equals("Azf_Nar"))
{
agentProfile = "Azf_Nar";
MessageBox.Show(agentProfile);
break;
}
else if (agentProfile.Equals("Azf_Fixed"))
{
agentProfile = "Azf_Fixed";
MessageBox.Show(agentProfile);
break;
}
else if (agentProfile.Equals("Backcell"))
{
agentProfile = "Backcell";
MessageBox.Show(agentProfile);
break;
}
}
}
catch (Exception ex)
{
MessageBox.Show(ex.ToString());
}
}
/// <summary>
/// 获取所有员工（坐席）、坐席信息、坐席能力
/// 此方法效率太慢
/// </summary>
/// <returns></returns>
public static List <Person> GetPersons()
{
var result = new List <Person>();
var icfg = OpenCfg();
try
{
CfgPersonQuery qPerson1 = new CfgPersonQuery(icfg);
qPerson1.TenantDbid = 101;
qPerson1.State = CfgObjectState.CFGEnabled;
qPerson1.IsAgent = 2;
var persons = qPerson1.Execute();
foreach (var person1 in persons)
{
var info = new Person();
info.DBID = person1.DBID;
info.EmployeeID = person1.EmployeeID;
info.FirstName = person1.FirstName;
info.UserName = person1.UserName;
if (person1.AgentInfo != null)
{
info.AgentInfo.IsInitAgentInfo = true;
//坐席信息
foreach (var item in person1.AgentInfo.AgentLogins)
{
if (item.AgentLogin != null && item.AgentLogin.State == CfgObjectState.CFGEnabled)
{
info.AgentInfo.AgentLogins.Add(new AgentLogin()
{
DBID = item.AgentLogin.DBID,
LoginCode = item.AgentLogin.LoginCode,
});
}
}
//队列
foreach (var item in person1.AgentInfo.SkillLevels)
{
if (item.Skill != null && item.Skill.State == CfgObjectState.CFGEnabled)
{
info.AgentInfo.SkillLevels.Add(new SkillLevel()
{
DBID = item.Skill.DBID, Level = item.Level
});
}
}
}
//服务能力
if (person1.AgentInfo != null)
{
info.VOICE = 1;
if (person1.AgentInfo.CapacityRule != null)
{
CfgScript script = person1.AgentInfo.CapacityRule;
if (script != null)
{
KeyValueCollection kv = script.UserProperties;
if (kv != null && kv.Get("_CRWizardMediaCapacityList_") != null)
{
KeyValueCollection kv1 = (KeyValueCollection)kv.Get("_CRWizardMediaCapacityList_");
foreach (var key in kv1.AllKeys)
{
if (key == "chat")
{
info.CHAT = kv1.GetAsInt(key);
}
else if (key == "voice")
{
info.VOICE = kv1.GetAsInt(key);
}
}
}
}
}
}
result.Add(info);
}
}
catch (Exception ex)
{
throw ex;
}
finally
{
CloseCfg(icfg);
}
return(result);
}
/// <summary>
/// 获取员工（坐席、管理员）、坐席信息、坐席能力
/// </summary>
/// <param name="employeeId">员工编号</param>
public static Person GetPerson(string employeeId)
{
var result = new List <Person>();
var icfg = OpenCfg();
try
{
CfgPersonQuery qPerson1 = new CfgPersonQuery(icfg);
qPerson1.TenantDbid = 101;
qPerson1.State = CfgObjectState.CFGEnabled;
qPerson1.IsAgent = 2;//只有坐席能登录
qPerson1.EmployeeId = employeeId;
var persons = qPerson1.Execute();
foreach (var person1 in persons)
{
var info = new Person();
info.DBID = person1.DBID;
info.EmployeeID = person1.EmployeeID;
info.FirstName = person1.FirstName;
info.UserName = person1.UserName;
if (person1.AgentInfo != null)
{
info.AgentInfo.IsInitAgentInfo = true;
//坐席信息
foreach (var item in person1.AgentInfo.AgentLogins)
{
if (item.AgentLogin != null && item.AgentLogin.State == CfgObjectState.CFGEnabled)
{
info.LoginCode = item.AgentLogin.LoginCode;
info.AgentInfo.AgentLogins.Add(new AgentLogin()
{
DBID = item.AgentLogin.DBID,
LoginCode = item.AgentLogin.LoginCode,
});
}
}
//队列
foreach (var item in person1.AgentInfo.SkillLevels)
{
if (item.Skill != null && item.Skill.State == CfgObjectState.CFGEnabled)
{
info.AgentInfo.SkillLevels.Add(new SkillLevel()
{
DBID = item.Skill.DBID, Level = item.Level
});
}
}
}
//服务能力
if (person1.AgentInfo != null)
{
info.VOICE = 1;
if (person1.AgentInfo.CapacityRule != null)
{
CfgScript script = person1.AgentInfo.CapacityRule;
if (script != null)
{
KeyValueCollection kv = script.UserProperties;
if (kv != null && kv.Get("_CRWizardMediaCapacityList_") != null)
{
KeyValueCollection kv1 = (KeyValueCollection)kv.Get("_CRWizardMediaCapacityList_");
foreach (var key in kv1.AllKeys)
{
if (key == "chat")
{
info.CHAT = kv1.GetAsInt(key);
}
//else if (key == "voice")
//{
// info.VOICE = kv1.GetAsInt(key);
//}
}
}
}
}
}
if (string.IsNullOrEmpty(info.LoginCode))
{
info.LoginCode = "";
}
result.Add(info);
}
}
catch (Exception ex)
{
throw ex;
}
finally
{
CloseCfg(icfg);
}
if (result.Count > 0)
{
var person = result.First();
var ip = HttpContext.Current.Request.UserHostAddress;
using (var db = new Tele.DataLibrary.SPhoneEntities())
{
var ipdn = db.SPhone_IPDN.Where(x => x.PlaceIP == ip).FirstOrDefault();
if (ipdn != null)
{
person.DN = ipdn.DNNo;
person.Place = ipdn.Place;
}
}
return(person);
}
return(null);
}
internal static OutputValues AddUpdateSkillToAgent(string operationType, string userName, string skillName, Int32 skillLevel)
{
OutputValues output = new OutputValues();
try
{
CfgPersonQuery queryPerson = new CfgPersonQuery();
queryPerson.UserName = userName;
queryPerson.TenantDbid = _configContainer.TenantDbId;
CfgPerson person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (operationType == "Add")
{
if (person != null)
{
ICollection <CfgSkillLevel> agentSkills = person.AgentInfo.SkillLevels;
bool flag = false;
foreach (CfgSkillLevel checkSkill in agentSkills)
{
if (checkSkill.Skill.Name == skillName)
{
flag = true;
break;
}
}
if (!flag)
{
CfgSkillQuery querySkill = new CfgSkillQuery();
querySkill.TenantDbid = _configContainer.TenantDbId;
querySkill.Name = skillName;
CfgSkill skill = _configContainer.ConfServiceObject.RetrieveObject <CfgSkill>(querySkill);
CfgSkillLevel skillToAdd = new CfgSkillLevel(_configContainer.ConfServiceObject, person);
skillToAdd.Skill = skill;
skillToAdd.Level = Convert.ToInt32(skillLevel);
person.AgentInfo.SkillLevels.Add(skillToAdd);
person.Save();
}
}
}
else if (operationType == "Edit")
{
if (person != null)
{
ICollection <CfgSkillLevel> agentSkills = person.AgentInfo.SkillLevels;
foreach (CfgSkillLevel editingSkill in agentSkills)
{
if (editingSkill.Skill.Name == skillName)
{
editingSkill.Level = Convert.ToInt32(skillLevel);
person.Save();
break;
}
}
}
}
output.MessageCode = "200";
output.Message = "Skill " + operationType + "ed Successfully.";
person = _configContainer.ConfServiceObject.RetrieveObject <CfgPerson>(queryPerson);
if (person != null)
{
//Update the skill level to MySkills
if (person.AgentInfo.SkillLevels != null && person.AgentInfo.SkillLevels.Count > 0)
{
Datacontext.GetInstance().MySkills.Clear();
foreach (CfgSkillLevel skill in person.AgentInfo.SkillLevels)
{
Datacontext.GetInstance().MySkills.Add(new Agent.Interaction.Desktop.Helpers.MySkills(skill.Skill.Name.ToString(), skill.Level));
}
}
else
{
Datacontext.GetInstance().MySkills.Clear();
}
}
}
catch (Exception commonException)
{
output.MessageCode = "2001";
output.Message = (commonException.InnerException == null ? commonException.Message : commonException.InnerException.Message);
}
return(output);
}
