public async Task <ApiResponse <CaseCreatedModel> > GetOrCreateTransactionCase(CasePostModel model)
{
try
{
var transactionCase = caseRepository
.Query()
.Where(e => e.Transaction.ID == model.TransactionId)
.SingleOrDefault(e => e.Status != CaseStatus.Closed);
if (transactionCase == null)
{
var transaction = transactionRepository.Get(model.TransactionId);
var summary = $"{(model.CaseType == CaseType.Dispute ? "Disputing" : "Question about")} {transaction.Description}";
transactionCase = new Case {
Customer = transaction.Account.Owner,
Account = transaction.Account,
Transaction = transaction,
Summary = summary,
Status = CaseStatus.New,
CreatedDate = DateTime.Now,
ModifiedDate = DateTime.Now
};
caseRepository.Add(transactionCase);
await caseRepository.SaveChanges();
await taskRouter.GetOrCreateCaseChannel(transactionCase.ID);
var caseEvent = new Event {
Account = transactionCase.Account,
Summary = "Spoke with an Agent",
CreatedDate = DateTime.Now
};
transactionCase.Events.Add(caseEvent);
await caseRepository.SaveChanges();
var agentSid = agentRepository
.Query(a => a.PairedCustomer.ID == transaction.Account.Owner.ID)
.Select(a => a.SID)
.Single();
await taskRouter.CreateTask(transactionCase.ID, agentSid, model.AgentSkill);
}
var responseModel = new CaseCreatedModel {
Id = transactionCase.ID,
IsCreated = true
};
var response = new ApiResponse <CaseCreatedModel>(responseModel);
return(response);
}
catch (Exception e)
{
return(HandleErrorAndReturnStatus <ApiResponse <CaseCreatedModel> >(e));
}
}
public async Task <HttpResponseMessage> CreateCase(CasePostModel model)
{
var response = await service.GetOrCreateTransactionCase(model);
return(SendHttpResponse(response));
}
