/// <summary>
/// Returns an attachment based on the state and information of the ticket.
/// </summary>
/// <param name="cardElementMapping">Represents Adaptive card item element {Id, display name} mapping.</param>
/// <param name="ticketDetail"> ticket values entered by user.</param>
/// <param name="applicationBasePath">Represents the Application base URI.</param>
/// <param name="localizer">The current cultures' string localizer.</param>
/// <returns>Returns the attachment that will be sent in a message.</returns>
public Attachment GetTicketDetailsForSMEChatCard(Dictionary <string, string> cardElementMapping, TicketDetail ticketDetail, string applicationBasePath, IStringLocalizer <Strings> localizer)
{
ticketDetail = ticketDetail ?? throw new ArgumentNullException(nameof(ticketDetail));
cardElementMapping = cardElementMapping ?? throw new ArgumentNullException(nameof(cardElementMapping));
Dictionary <string, string> ticketAdditionalDetail = JsonConvert.DeserializeObject <Dictionary <string, string> >(ticketDetail.AdditionalProperties);
var dynamicElements = new List <AdaptiveElement>();
var ticketAdditionalFields = new List <AdaptiveElement>();
foreach (KeyValuePair <string, string> ticketField in ticketAdditionalDetail)
{
string key = ticketField.Key;
// Issue occured on text block name needs to be fetched from card templates
// here IssueOccurredOn is the id of text block
if (ticketField.Key.Equals(CardConstants.IssueOccurredOnId, StringComparison.OrdinalIgnoreCase))
{
key = localizer.GetString("FirstObservedText");
}
ticketAdditionalFields.Add(CardHelper.GetAdaptiveCardColumnSet(cardElementMapping.ContainsKey(key) ? cardElementMapping[key] : key, ticketField.Value));
}
dynamicElements.AddRange(new List <AdaptiveElement>
{
new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "12",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = localizer.GetString("RequestDetailsText"),
Weight = AdaptiveTextWeight.Bolder,
Size = AdaptiveTextSize.Large,
},
},
},
new AdaptiveColumn
{
Width = "3",
Items = new List <AdaptiveElement>
{
new AdaptiveImage
{
Url = new Uri(string.Format(CultureInfo.InvariantCulture, "{0}/Artifacts/Urgent.png", applicationBasePath?.Trim('/'))),
Size = AdaptiveImageSize.Large,
AltText = localizer.GetString("UrgentText"),
IsVisible = ticketDetail.RequestType == Constants.UrgentString,
},
},
},
},
},
new AdaptiveTextBlock()
{
Text = localizer.GetString("SmeRequestDetailText", this.ticket.RequesterName),
Spacing = AdaptiveSpacing.None,
},
CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("RequestNumberText"), $"#{ticketDetail.RowKey}"),
CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("RequestTypeText"), ticketDetail.RequestType),
CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("RequestStatusText"), $"{(TicketState)ticketDetail.TicketStatus}"),
CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("TitleDisplayText"), ticketDetail.Title),
});
dynamicElements.AddRange(ticketAdditionalFields);
dynamicElements.Add(CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("DescriptionText"), ticketDetail.Description));
AdaptiveCard getTicketDetailsForSMEChatCard = new AdaptiveCard(Constants.AdaptiveCardVersion)
{
Body = dynamicElements,
Actions = this.BuildActions(localizer),
};
return(new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = getTicketDetailsForSMEChatCard,
});
}
/// <summary>
/// Card to show ticket details in 1:1 chat with bot after submitting request details.
/// </summary>
/// <param name="cardElementMapping">Represents Adaptive card item element {Id, display name} mapping.</param>
/// <param name="ticketDetail">New ticket values entered by user.</param>
/// <param name="localizer">The current cultures' string localizer.</param>
/// <param name="isEdited">flag that sets when card is edited.</param>
/// <returns>An attachment with ticket details.</returns>
public static Attachment GetTicketDetailsForPersonalChatCard(Dictionary <string, string> cardElementMapping, TicketDetail ticketDetail, IStringLocalizer <Strings> localizer, bool isEdited = false)
{
ticketDetail = ticketDetail ?? throw new ArgumentNullException(nameof(ticketDetail));
cardElementMapping = cardElementMapping ?? throw new ArgumentNullException(nameof(cardElementMapping));
Dictionary <string, string> ticketAdditionalDetail = JsonConvert.DeserializeObject <Dictionary <string, string> >(ticketDetail.AdditionalProperties);
var dynamicElements = new List <AdaptiveElement>();
var ticketAdditionalFields = new List <AdaptiveElement>();
foreach (KeyValuePair <string, string> ticketField in ticketAdditionalDetail)
{
string key = ticketField.Key;
if (ticketField.Key.Equals(CardConstants.IssueOccurredOnId, StringComparison.OrdinalIgnoreCase))
{
key = localizer.GetString("FirstObservedText");
}
ticketAdditionalFields.Add(CardHelper.GetAdaptiveCardColumnSet(cardElementMapping.ContainsKey(key) ? cardElementMapping[key] : key, ticketField.Value));
}
dynamicElements.AddRange(new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = isEdited == true ? localizer.GetString("RequestUpdatedText") : localizer.GetString("RequestSubmittedText"),
Weight = AdaptiveTextWeight.Bolder,
Size = AdaptiveTextSize.Large,
},
new AdaptiveTextBlock()
{
Text = localizer.GetString("RequestSubmittedContent"),
Wrap = true,
Spacing = AdaptiveSpacing.None,
},
CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("RequestNumberText"), $"#{ticketDetail.RowKey}"),
CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("RequestTypeText"), ticketDetail.RequestType),
CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("TitleDisplayText"), ticketDetail.Title),
});
dynamicElements.AddRange(ticketAdditionalFields);
dynamicElements.Add(CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("DescriptionText"), ticketDetail.Description));
AdaptiveCard ticketDetailsPersonalChatCard = new AdaptiveCard(Constants.AdaptiveCardVersion)
{
Body = dynamicElements,
Actions = new List <AdaptiveAction>
{
new AdaptiveSubmitAction
{
Title = localizer.GetString("EditTicketActionText"),
Data = new AdaptiveCardAction
{
MsteamsCardAction = new CardAction
{
Type = Constants.FetchActionType,
},
Command = Constants.EditRequestAction,
PostedValues = ticketDetail.TicketId,
},
},
new AdaptiveShowCardAction()
{
Title = localizer.GetString("WithdrawRequestActionText"),
Card = WithdrawCard.ConfirmationCard(ticketDetail.TicketId, localizer),
},
new AdaptiveSubmitAction
{
Title = localizer.GetString("NewRequestButtonText"),
Data = new AdaptiveCardAction
{
MsteamsCardAction = new CardAction
{
Type = Constants.MessageBackActionType,
Text = localizer.GetString("NewRequestButtonText"),
},
},
},
},
};
return(new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = ticketDetailsPersonalChatCard,
});
}
/// <summary>
/// Returns an attachment based on the state and information of the ticket.
/// </summary>
/// <param name="ticketDetail"> ticket values entered by user.</param>
/// <param name="applicationBasePath">Represents the Application base URI.</param>
/// <param name="localizer">The current cultures' string localizer.</param>
/// <returns>Returns the attachment that will be sent in a message.</returns>
public Attachment GetTicketDetailsForSMEChatCard(TicketDetail ticketDetail, string applicationBasePath, IStringLocalizer <Strings> localizer)
{
ticketDetail = ticketDetail ?? throw new ArgumentNullException(nameof(ticketDetail));
Dictionary <string, string> ticketAdditionalDetail = JsonConvert.DeserializeObject <Dictionary <string, string> >(ticketDetail.AdditionalProperties);
var dynamicElements = new List <AdaptiveElement>();
var ticketAdditionalFields = new List <AdaptiveElement>();
foreach (KeyValuePair <string, string> item in ticketAdditionalDetail)
{
ticketAdditionalFields.Add(CardHelper.GetAdaptiveCardColumnSet(item.Key, item.Value));
}
dynamicElements.AddRange(new List <AdaptiveElement>
{
new AdaptiveColumnSet
{
Columns = new List <AdaptiveColumn>
{
new AdaptiveColumn
{
Width = "12",
Items = new List <AdaptiveElement>
{
new AdaptiveTextBlock
{
Text = localizer.GetString("RequestDetailsText"),
Weight = AdaptiveTextWeight.Bolder,
Size = AdaptiveTextSize.Large,
},
},
},
new AdaptiveColumn
{
Width = "3",
Items = new List <AdaptiveElement>
{
new AdaptiveImage
{
Url = new Uri(string.Format(CultureInfo.InvariantCulture, "{0}/images/Urgent.png", applicationBasePath?.Trim('/'))),
Size = AdaptiveImageSize.Large,
AltText = localizer.GetString("UrgentText"),
IsVisible = ticketDetail.RequestType == Constants.UrgentString,
},
},
},
},
},
new AdaptiveTextBlock()
{
Text = localizer.GetString("SmeRequestDetailText", this.ticket.RequesterName),
Spacing = AdaptiveSpacing.None,
},
CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("RequestNumberText"), $"#{ticketDetail.RowKey}"),
CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("RequestTypeText"), ticketDetail.RequestType),
CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("RequestStatusText"), $"{(TicketState)ticketDetail.TicketStatus}"),
CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("TitleDisplayText"), ticketDetail.Title),
});
dynamicElements.AddRange(ticketAdditionalFields);
dynamicElements.Add(CardHelper.GetAdaptiveCardColumnSet(localizer.GetString("DescriptionText"), ticketDetail.Description));
AdaptiveCard getTicketDetailsForSMEChatCard = new AdaptiveCard(Constants.AdaptiveCardVersion)
{
Body = dynamicElements,
Actions = this.BuildActions(localizer),
};
return(new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = getTicketDetailsForSMEChatCard,
});
}
