//[Test]
public void should_be_able_to_send_call()
{
Call call = new Call();
call.DepartmentId = 1;
call.Name = "Priority 1E Cardiac Arrest D12";
call.NatureOfCall = "RP reports a person lying on the street not breathing.";
call.Notes = "RP doesn't know how to do CPR, can't roll over patient";
call.MapPage = "22T";
call.GeoLocationData = "39.27710789298309,-119.77201511943328";
call.Dispatches = new Collection <CallDispatch>();
call.LoggedOn = DateTime.Now;
call.ReportingUserId = TestData.Users.TestUser1Id;
CallDispatch cd = new CallDispatch();
cd.UserId = TestData.Users.TestUser1Id;
call.Dispatches.Add(cd);
CallDispatch cd1 = new CallDispatch();
cd1.UserId = TestData.Users.TestUser2Id;
call.Dispatches.Add(cd1);
_communicationService.SendCall(call, cd, null, 1, null);
_smsServiceMock.Verify(m => m.SendCall(call, cd, null, 1, null, null));
_emailServiceMock.Verify(m => m.SendCall(call, cd, null));
//_pushServiceMock.Verify(m => m.PushCall(It.IsAny<StandardPushCall>(), Users.TestUser1Id));
}
public void should_be_able_to_get_a_call()
{
Call call = new Call();
call.DepartmentId = 1;
call.Name = "Priority 1E Cardiac Arrest D12";
call.NatureOfCall = "RP reports a person lying on the street not breathing.";
call.Notes = "RP doesn't know how to do CPR, can't roll over patient";
call.MapPage = "22T";
call.GeoLocationData = "39.27710789298309,-119.77201511943328";
call.Dispatches = new Collection <CallDispatch>();
call.LoggedOn = DateTime.Now;
call.ReportingUserId = TestData.Users.TestUser1Id;
CallDispatch cd = new CallDispatch();
cd.UserId = TestData.Users.TestUser2Id;
call.Dispatches.Add(cd);
CallDispatch cd1 = new CallDispatch();
cd1.UserId = TestData.Users.TestUser3Id;
call.Dispatches.Add(cd1);
_callsService.SaveCall(call);
var call2 = _callsService.GetCallById(call.CallId);
call2.Should().NotBeNull();
call2.CallId.Should().NotBe(0);
call2.Dispatches.Should().NotBeNull();
call2.Dispatches.Count.Should().Be(2);
call2.Should().BeSameAs(call);
}
public Call GenerateCall(CallEmail email, string managingUser, List<IdentityUser> users, Department department, List<Call> activeCalls, List<Unit> units, int priority)
{
if (email == null)
return null;
if (String.IsNullOrEmpty(email.Body))
return null;
if (String.IsNullOrEmpty(email.Subject))
return null;
Call c = new Call();
c.Notes = email.Subject + " " + email.Body;
c.NatureOfCall = email.Body;
c.Name = "Call Email Import";
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new Collection<CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageId;
c.Address = email.Subject.Trim();
foreach (var u in users)
{
CallDispatch cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
return c;
}
public void should_be_null_for_no_protocol()
{
Call call = new Call();
call.DepartmentId = 1;
call.Name = "Priority 1E Cardiac Arrest D12";
call.NatureOfCall = "RP reports a person lying on the street not breathing.";
call.Notes = "RP doesn't know how to do CPR, can't roll over patient";
call.MapPage = "22T";
call.GeoLocationData = "39.27710789298309,-119.77201511943328";
call.Dispatches = new Collection <CallDispatch>();
call.LoggedOn = DateTime.Now;
call.ReportingUserId = TestData.Users.TestUser1Id;
CallDispatch cd = new CallDispatch();
cd.UserId = TestData.Users.TestUser2Id;
call.Dispatches.Add(cd);
CallDispatch cd1 = new CallDispatch();
cd1.UserId = TestData.Users.TestUser3Id;
call.Dispatches.Add(cd1);
var triggers = _protocolService.DetermineActiveTriggers(null, call);
triggers.Should().BeNull();
}
private Call CreateNewCallFromCall(Call call)
{
Call newCall = new Call();
newCall.Number = call.Number;
newCall.DepartmentId = call.DepartmentId;
newCall.ReportingUserId = call.ReportingUserId;
newCall.Priority = call.Priority;
newCall.IsCritical = call.IsCritical;
newCall.Type = call.Type;
newCall.IncidentNumber = call.IncidentNumber;
newCall.Name = call.Name;
newCall.NatureOfCall = call.NatureOfCall;
newCall.MapPage = call.MapPage;
newCall.Notes = call.Notes;
newCall.CompletedNotes = call.CompletedNotes;
newCall.Address = call.Address;
newCall.GeoLocationData = call.GeoLocationData;
newCall.LoggedOn = call.LoggedOn;
newCall.ClosedByUserId = call.ClosedByUserId;
newCall.ClosedOn = call.ClosedOn;
newCall.State = call.State;
newCall.IsDeleted = call.IsDeleted;
newCall.CallSource = call.CallSource;
newCall.SourceIdentifier = call.SourceIdentifier;
newCall.State = call.State;
if (call.Dispatches != null && call.Dispatches.Any())
{
newCall.Dispatches = new List <CallDispatch>();
foreach (var callDispatch in call.Dispatches)
{
var cd = new CallDispatch();
cd.UserId = callDispatch.UserId;
newCall.Dispatches.Add(cd);
}
}
if (call.Attachments != null && call.Attachments.Any())
{
newCall.Attachments = new List <CallAttachment>();
foreach (var callAttahment in call.Attachments)
{
var ca = new CallAttachment();
ca.CallAttachmentType = callAttahment.CallAttachmentType;
ca.Data = callAttahment.Data;
ca.FileName = callAttahment.FileName;
newCall.Attachments.Add(ca);
}
}
return(newCall);
}
public Call GenerateCall(InboundMessage email, string managingUser, List <string> users, Department department, List <Call> activeCalls, List <Unit> units, int priority)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.HtmlBody))
{
return(null);
}
if (String.IsNullOrEmpty(email.Subject))
{
return(null);
}
if (!(email.Subject.Contains("300") && email.Subject.Contains("ALERT")))
{
return(null);
}
Call c = new Call();
c.Notes = email.Subject + " " + email.HtmlBody;
c.NatureOfCall = email.Subject + " " + email.HtmlBody;
c.Name = email.Subject;
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new List <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageID;
// Disabling for now. -SJ
//if (email.DispatchAudio != null)
//{
// c.Attachments = new Collection<CallAttachment>();
// CallAttachment ca = new CallAttachment();
// ca.FileName = email.DispatchAudioFileName;
// ca.Data = email.DispatchAudio;
// ca.CallAttachmentType = (int)CallAttachmentTypes.DispatchAudio;
// c.Attachments.Add(ca);
//}
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u;
c.Dispatches.Add(cd);
}
return(c);
}
public Call GenerateCall(CallEmail email, string managingUser, List <IdentityUser> users, Department department, List <Call> activeCalls, List <Unit> units, int priority)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.Body))
{
return(null);
}
if (String.IsNullOrEmpty(email.Subject))
{
return(null);
}
if (!email.Subject.ToLower().Contains("page"))
{
return(null);
}
Call c = new Call();
c.Notes = email.Subject + " " + email.Body;
c.NatureOfCall = email.Subject + " " + email.Body;
c.Name = email.Subject;
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageId;
if (email.DispatchAudio != null)
{
c.Attachments = new Collection <CallAttachment>();
CallAttachment ca = new CallAttachment();
ca.FileName = email.DispatchAudioFileName;
ca.Data = email.DispatchAudio;
ca.CallAttachmentType = (int)CallAttachmentTypes.DispatchAudio;
c.Attachments.Add(ca);
}
foreach (var u in users)
{
CallDispatch cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
return(c);
}
public void should_have_value_for_prioritystartend_trigger()
{
DispatchProtocol procotol = new DispatchProtocol();
procotol.DepartmentId = 1;
procotol.Name = "";
procotol.Code = "";
procotol.IsDisabled = false;
procotol.Description = "";
procotol.ProtocolText = "";
procotol.CreatedOn = DateTime.UtcNow;
procotol.CreatedByUserId = TestData.Users.TestUser1Id;
procotol.UpdatedOn = DateTime.UtcNow;
procotol.MinimumWeight = 10;
procotol.UpdatedByUserId = TestData.Users.TestUser1Id;
procotol.Triggers = new List <DispatchProtocolTrigger>();
DispatchProtocolTrigger trigger1 = new DispatchProtocolTrigger();
trigger1.Type = (int)ProtocolTriggerTypes.CallPriorty;
trigger1.StartsOn = DateTime.UtcNow.AddDays(-1);
trigger1.EndsOn = DateTime.UtcNow.AddDays(1);
trigger1.Priority = (int)CallPriority.Emergency;
procotol.Triggers.Add(trigger1);
Call call = new Call();
call.DepartmentId = 1;
call.Name = "Priority 1E Cardiac Arrest D12";
call.NatureOfCall = "RP reports a person lying on the street not breathing.";
call.Notes = "RP doesn't know how to do CPR, can't roll over patient";
call.MapPage = "22T";
call.GeoLocationData = "39.27710789298309,-119.77201511943328";
call.Dispatches = new Collection <CallDispatch>();
call.LoggedOn = DateTime.Now;
call.ReportingUserId = TestData.Users.TestUser1Id;
call.Priority = (int)CallPriority.Emergency;
CallDispatch cd = new CallDispatch();
cd.UserId = TestData.Users.TestUser2Id;
call.Dispatches.Add(cd);
CallDispatch cd1 = new CallDispatch();
cd1.UserId = TestData.Users.TestUser3Id;
call.Dispatches.Add(cd1);
var triggers = _protocolService.DetermineActiveTriggers(procotol, call);
triggers.Should().NotBeNullOrEmpty();
triggers.Should().HaveCount(1);
}
public Call GenerateCall(InboundMessage email, string managingUser, List <string> users, Department department, List <Call> activeCalls, List <Unit> units, int priority)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.HtmlBody))
{
return(null);
}
Call c = new Call();
c.Notes = email.HtmlBody;
string[] data = email.HtmlBody.Split(char.Parse(";"));
c.IncidentNumber = data[0].Replace("Inc# ", "").Trim();
c.Type = data[1].Trim();
try
{
int end = data[6].IndexOf(">Map");
c.GeoLocationData = data[6].Substring(37, end - 38);
}
catch { }
c.NatureOfCall = data[1].Trim() + " " + data[7];
c.Address = data[2].Trim();
c.Name = data[1].Trim() + " " + data[7];
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new List <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageID;
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u;
c.Dispatches.Add(cd);
}
return(c);
}
public Call GenerateCall(InboundMessage email, string managingUser, List <string> users, Department department, List <Call> activeCalls, List <Unit> units, int priority)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.HtmlBody))
{
return(null);
}
if (String.IsNullOrEmpty(email.Subject))
{
return(null);
}
string[] data = email.HtmlBody.Split(char.Parse("/"));
Call c = new Call();
c.Notes = email.Subject + " " + email.HtmlBody;
c.NatureOfCall = email.HtmlBody;
c.Name = email.Subject;
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new List <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageID;
if (data != null && data.Length > 0)
{
c.Name = data[2];
c.Address = data[3];
}
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u;
c.Dispatches.Add(cd);
}
return(c);
}
public void should_be_null_for_disabled_protocol()
{
DispatchProtocol procotol = new DispatchProtocol();
procotol.DepartmentId = 1;
procotol.Name = "";
procotol.Code = "";
procotol.IsDisabled = true;
procotol.Description = "";
procotol.ProtocolText = "";
procotol.CreatedOn = DateTime.UtcNow;
procotol.CreatedByUserId = TestData.Users.TestUser1Id;
procotol.UpdatedOn = DateTime.UtcNow;
procotol.MinimumWeight = 10;
procotol.UpdatedByUserId = TestData.Users.TestUser1Id;
Call call = new Call();
call.DepartmentId = 1;
call.Name = "Priority 1E Cardiac Arrest D12";
call.NatureOfCall = "RP reports a person lying on the street not breathing.";
call.Notes = "RP doesn't know how to do CPR, can't roll over patient";
call.MapPage = "22T";
call.GeoLocationData = "39.27710789298309,-119.77201511943328";
call.Dispatches = new Collection <CallDispatch>();
call.LoggedOn = DateTime.Now;
call.ReportingUserId = TestData.Users.TestUser1Id;
CallDispatch cd = new CallDispatch();
cd.UserId = TestData.Users.TestUser2Id;
call.Dispatches.Add(cd);
CallDispatch cd1 = new CallDispatch();
cd1.UserId = TestData.Users.TestUser3Id;
call.Dispatches.Add(cd1);
var triggers = _protocolService.DetermineActiveTriggers(procotol, call);
triggers.Should().BeNull();
}
public Call GenerateCall(InboundMessage email, string managingUser, List <string> users, Department department, List <Call> activeCalls, List <Unit> units, int priority)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.HtmlBody))
{
return(null);
}
if (String.IsNullOrEmpty(email.Subject))
{
return(null);
}
Call c = new Call();
c.Notes = email.Subject + " " + email.HtmlBody;
c.NatureOfCall = email.HtmlBody;
c.Name = "Call Email Import";
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new List <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageID;
c.Address = email.Subject.Trim();
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u;
c.Dispatches.Add(cd);
}
return(c);
}
public async Task <bool> SendCallAsync(Call call, CallDispatch dispatch, string departmentNumber, int departmentId, UserProfile profile = null, string address = null)
{
if (Config.SystemBehaviorConfig.DoNotBroadcast && !Config.SystemBehaviorConfig.BypassDoNotBroadcastDepartments.Contains(departmentId))
{
return(false);
}
if (profile == null)
{
profile = await _userProfileService.GetProfileByUserIdAsync(dispatch.UserId);
}
if (profile != null && profile.SendSms)
{
if (String.IsNullOrWhiteSpace(address))
{
if (!String.IsNullOrWhiteSpace(call.Address))
{
address = call.Address;
}
else if (!string.IsNullOrEmpty(call.GeoLocationData))
{
try
{
string[] points = call.GeoLocationData.Split(char.Parse(","));
if (points != null && points.Length == 2)
{
address = await _geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1]));
}
}
catch
{
}
}
}
if (Config.SystemBehaviorConfig.DepartmentsToForceSmsGateway.Contains(departmentId))
{
string text = HtmlToTextHelper.ConvertHtml(call.NatureOfCall);
text = StringHelpers.StripHtmlTagsCharArray(text);
text = text + " " + address;
if (call.Protocols != null && call.Protocols.Any())
{
string protocols = String.Empty;
foreach (var protocol in call.Protocols)
{
if (!String.IsNullOrWhiteSpace(protocol.Data))
{
if (String.IsNullOrWhiteSpace(protocols))
{
protocols = protocol.Data;
}
else
{
protocols = protocol + "," + protocol.Data;
}
}
}
if (!String.IsNullOrWhiteSpace(protocols))
{
text = text + " (" + protocols + ")";
}
}
if (!String.IsNullOrWhiteSpace(call.ShortenedAudioUrl))
{
text = text + " " + call.ShortenedAudioUrl;
}
//else if (!String.IsNullOrWhiteSpace(call.ShortenedCallUrl))
//{
// text = text + " " + call.ShortenedCallUrl;
//}
_textMessageProvider.SendTextMessage(profile.GetPhoneNumber(), FormatTextForMessage(call.Name, text), departmentNumber, (MobileCarriers)profile.MobileCarrier, departmentId, true, true);
if (Config.SystemBehaviorConfig.SendCallsToSmsEmailGatewayAdditionally)
{
SendCallViaEmailSmsGateway(call, address, profile);
}
}
else if (Carriers.DirectSendCarriers.Contains((MobileCarriers)profile.MobileCarrier))
{
string text = HtmlToTextHelper.ConvertHtml(call.NatureOfCall);
text = StringHelpers.StripHtmlTagsCharArray(text);
text = text + " " + address;
if (call.Protocols != null && call.Protocols.Any())
{
string protocols = String.Empty;
foreach (var protocol in call.Protocols)
{
if (!String.IsNullOrWhiteSpace(protocol.Data))
{
if (String.IsNullOrWhiteSpace(protocols))
{
protocols = protocol.Data;
}
else
{
protocols = protocol + "," + protocol.Data;
}
}
}
if (!String.IsNullOrWhiteSpace(protocols))
{
text = text + " (" + protocols + ")";
}
}
if (!String.IsNullOrWhiteSpace(call.ShortenedAudioUrl))
{
text = text + " " + call.ShortenedAudioUrl;
}
//else if (!String.IsNullOrWhiteSpace(call.ShortenedCallUrl))
//{
// text = text + " " + call.ShortenedCallUrl;
//}
_textMessageProvider.SendTextMessage(profile.GetPhoneNumber(), FormatTextForMessage(call.Name, text), departmentNumber, (MobileCarriers)profile.MobileCarrier, departmentId, false, true);
if (Config.SystemBehaviorConfig.SendCallsToSmsEmailGatewayAdditionally)
{
SendCallViaEmailSmsGateway(call, address, profile);
}
}
else
{
SendCallViaEmailSmsGateway(call, address, profile);
}
}
return(true);
}
public Call GenerateCall(CallEmail email, string managingUser, List <IdentityUser> users, Department department, List <Call> activeCalls, List <Unit> units, int priority)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.Body))
{
return(null);
}
if (!email.Subject.Contains("Parkland County Incident") && !email.Subject.Contains("Incident Message"))
{
return(null);
}
var c = new Call();
c.Notes = email.Body;
try
{
var data = new List <string>();
string[] rawData = email.Body.Split(new string[] { "\r\n", "\r\n\r\n" }, StringSplitOptions.None);
if (rawData != null && rawData.Any())
{
foreach (string s in rawData)
{
if (!string.IsNullOrWhiteSpace(s))
{
data.Add(s);
}
}
if (data.Count > 0)
{
c.Name = data[1].Trim().Replace("Type: ", "");
try
{
var location = data.FirstOrDefault(x => x.StartsWith("Location:"));
if (!String.IsNullOrWhiteSpace(location))
{
c.Address = location.Replace("//", "").Replace("Business Name:", "");
}
var coordinates = data.FirstOrDefault(x => x.Contains("(") && x.Contains(")"));
if (!String.IsNullOrWhiteSpace(coordinates))
{
coordinates = coordinates.Replace("Common Place:", "");
coordinates = coordinates.Trim();
c.GeoLocationData = coordinates.Replace("(", "").Replace(")", "");
}
}
catch
{ }
}
}
else
{
c.Name = "Call Import Type: Unknown";
}
}
catch
{
c.Name = "Call Import Type: Unknown";
}
c.NatureOfCall = email.Body;
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageId;
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
return(c);
}
public Call GenerateCall(CallEmail email, string managingUser, List <IdentityUser> users, Department department, List <Call> activeCalls, List <Unit> units, int priority, List <DepartmentCallPriority> activePriorities)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.Body) && String.IsNullOrWhiteSpace(email.TextBody))
{
return(null);
}
string body = String.Empty;
if (!String.IsNullOrWhiteSpace(email.TextBody))
{
body = email.TextBody;
}
else
{
body = email.Body;
}
var c = new Call();
c.Notes = email.TextBody;
if (String.IsNullOrWhiteSpace(c.Notes))
{
c.Notes = email.Body;
}
string[] data = body.Split(char.Parse(","));
if (data == null || data.Length <= 2)
{
return(null);
}
c.IncidentNumber = data[0].Replace("(", "").Replace(")", "").Trim();
c.Type = data[1].Trim();
string address = String.Empty;
string coordinates = String.Empty;
int gpsCount = 0;
for (int i = 2; i < data.Length; i++)
{
if (data[i].Contains("//"))
{
break;
}
decimal myDec;
if (!decimal.TryParse(data[i].Trim(), out myDec))
{
if (String.IsNullOrWhiteSpace(address))
{
address = data[i].Trim();
}
else
{
address += string.Format(", {0}", data[i].Trim());
}
}
else
{
if (gpsCount >= 2)
{
break;
}
if (String.IsNullOrWhiteSpace(coordinates))
{
coordinates = data[i].Trim();
}
else
{
coordinates += string.Format(",{0}", data[i].Trim());
}
gpsCount++;
}
}
if (!String.IsNullOrWhiteSpace(address))
{
c.Address = address.Trim();
}
if (!String.IsNullOrWhiteSpace(coordinates))
{
c.GeoLocationData = coordinates.Trim();
}
c.NatureOfCall = data[data.Length - 1].Replace("//", "").Trim();
c.Name = string.Format("{0}-{1}", c.IncidentNumber, c.Type);
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageId;
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
return(c);
}
public async Task <ActionResult> IncomingMessage([FromQuery] TwilioMessage request)
{
if (request == null || string.IsNullOrWhiteSpace(request.To) || string.IsNullOrWhiteSpace(request.From) || string.IsNullOrWhiteSpace(request.Body))
{
return(BadRequest());
}
var response = new MessagingResponse();
var textMessage = new TextMessage();
textMessage.To = request.To.Replace("+", "");
textMessage.Msisdn = request.From.Replace("+", "");
textMessage.MessageId = request.MessageSid;
textMessage.Timestamp = DateTime.UtcNow.ToLongDateString();
textMessage.Data = request.Body;
textMessage.Text = request.Body;
var messageEvent = new InboundMessageEvent();
messageEvent.MessageType = (int)InboundMessageTypes.TextMessage;
messageEvent.RecievedOn = DateTime.UtcNow;
messageEvent.Type = typeof(InboundMessageEvent).FullName;
messageEvent.Data = JsonConvert.SerializeObject(textMessage);
messageEvent.Processed = false;
messageEvent.CustomerId = "";
try
{
var departmentId = await _departmentSettingsService.GetDepartmentIdByTextToCallNumberAsync(textMessage.To);
if (departmentId.HasValue)
{
var department = await _departmentsService.GetDepartmentByIdAsync(departmentId.Value);
var textToCallEnabled = await _departmentSettingsService.GetDepartmentIsTextCallImportEnabledAsync(departmentId.Value);
var textCommandEnabled = await _departmentSettingsService.GetDepartmentIsTextCommandEnabledAsync(departmentId.Value);
var dispatchNumbers = await _departmentSettingsService.GetTextToCallSourceNumbersForDepartmentAsync(departmentId.Value);
var authroized = await _limitsService.CanDepartmentProvisionNumberAsync(departmentId.Value);
var customStates = await _customStateService.GetAllActiveCustomStatesForDepartmentAsync(departmentId.Value);
messageEvent.CustomerId = departmentId.Value.ToString();
if (authroized)
{
bool isDispatchSource = false;
if (!String.IsNullOrWhiteSpace(dispatchNumbers))
{
isDispatchSource = _numbersService.DoesNumberMatchAnyPattern(dispatchNumbers.Split(Char.Parse(",")).ToList(), textMessage.Msisdn);
}
// If we don't have dispatchNumbers and Text Command isn't enabled it's a dispatch text
if (!isDispatchSource && !textCommandEnabled)
{
isDispatchSource = true;
}
if (isDispatchSource && textToCallEnabled)
{
var c = new Call();
c.Notes = textMessage.Text;
c.NatureOfCall = textMessage.Text;
c.LoggedOn = DateTime.UtcNow;
c.Name = string.Format("TTC {0}", c.LoggedOn.TimeConverter(department).ToString("g"));
c.Priority = (int)CallPriority.High;
c.ReportingUserId = department.ManagingUserId;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = textMessage.MessageId;
c.DepartmentId = departmentId.Value;
var users = await _departmentsService.GetAllUsersForDepartmentAsync(departmentId.Value, true);
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
var savedCall = await _callsService.SaveCallAsync(c);
var cqi = new CallQueueItem();
cqi.Call = savedCall;
cqi.Profiles = await _userProfileService.GetSelectedUserProfilesAsync(users.Select(x => x.UserId).ToList());
cqi.DepartmentTextNumber = await _departmentSettingsService.GetTextToCallNumberForDepartmentAsync(cqi.Call.DepartmentId);
_queueService.EnqueueCallBroadcastAsync(cqi);
messageEvent.Processed = true;
}
if (!isDispatchSource && textCommandEnabled)
{
var profile = await _userProfileService.GetProfileByMobileNumberAsync(textMessage.Msisdn);
if (profile != null)
{
var payload = _textCommandService.DetermineType(textMessage.Text);
var customActions = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Personnel);
var customStaffing = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Staffing);
switch (payload.Type)
{
case TextCommandTypes.None:
response.Message("Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands.");
break;
case TextCommandTypes.Help:
messageEvent.Processed = true;
var help = new StringBuilder();
help.Append("Resgrid Text Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("These are the commands you can text to alter your status and staffing. Text help for help." + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("Core Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("STOP: To turn off all text messages" + Environment.NewLine);
help.Append("HELP: This help text" + Environment.NewLine);
help.Append("CALLS: List active calls" + Environment.NewLine);
help.Append("C[CallId]: Get Call Detail i.e. C1445" + Environment.NewLine);
help.Append("UNITS: List unit statuses" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("Status or Action Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any())
{
var activeDetails = customActions.GetActiveDetails();
for (int i = 0; i < activeDetails.Count; i++)
{
help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or {i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine);
}
}
else
{
help.Append("responding or 1: Responding" + Environment.NewLine);
help.Append("notresponding or 2: Not Responding" + Environment.NewLine);
help.Append("onscene or 3: On Scene" + Environment.NewLine);
help.Append("available or 4: Available" + Environment.NewLine);
}
help.Append("---------------------" + Environment.NewLine);
help.Append("Staffing Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any())
{
var activeDetails = customStaffing.GetActiveDetails();
for (int i = 0; i < activeDetails.Count; i++)
{
help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or S{i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine);
}
}
else
{
help.Append("available or s1: Available Staffing" + Environment.NewLine);
help.Append("delayed or s2: Delayed Staffing" + Environment.NewLine);
help.Append("unavailable or s3: Unavailable Staffing" + Environment.NewLine);
help.Append("committed or s4: Committed Staffing" + Environment.NewLine);
help.Append("onshift or s4: On Shift Staffing" + Environment.NewLine);
}
response.Message(help.ToString());
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", help.ToString(), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Action:
messageEvent.Processed = true;
await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, (int)payload.GetActionType());
response.Message(string.Format("Resgrid received your text command. Status changed to: {0}", payload.GetActionType()));
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Status", string.Format("Resgrid recieved your text command. Status changed to: {0}", payload.GetActionType()), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Staffing:
messageEvent.Processed = true;
await _userStateService.CreateUserState(profile.UserId, department.DepartmentId, (int)payload.GetStaffingType());
response.Message(string.Format("Resgrid received your text command. Staffing level changed to: {0}", payload.GetStaffingType()));
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Staffing", string.Format("Resgrid recieved your text command. Staffing level changed to: {0}", payload.GetStaffingType()), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Stop:
messageEvent.Processed = true;
await _userProfileService.DisableTextMessagesForUserAsync(profile.UserId);
response.Message("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.");
break;
case TextCommandTypes.CustomAction:
messageEvent.Processed = true;
await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, payload.GetCustomActionType());
if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any() && customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType()) != null)
{
var detail = customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType());
response.Message(string.Format("Resgrid received your text command. Status changed to: {0}", detail.ButtonText));
}
else
{
response.Message("Resgrid received your text command and updated your status");
}
break;
case TextCommandTypes.CustomStaffing:
messageEvent.Processed = true;
await _userStateService.CreateUserState(profile.UserId, department.DepartmentId, payload.GetCustomStaffingType());
if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any() && customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType()) != null)
{
var detail = customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType());
response.Message(string.Format("Resgrid received your text command. Staffing changed to: {0}", detail.ButtonText));
}
else
{
response.Message("Resgrid received your text command and updated your staffing");
}
break;
case TextCommandTypes.MyStatus:
messageEvent.Processed = true;
var userStatus = await _actionLogsService.GetLastActionLogForUserAsync(profile.UserId);
var userStaffing = await _userStateService.GetLastUserStateByUserIdAsync(profile.UserId);
var customStatusLevel = await _customStateService.GetCustomPersonnelStatusAsync(department.DepartmentId, userStatus);
var customStaffingLevel = await _customStateService.GetCustomPersonnelStaffingAsync(department.DepartmentId, userStaffing);
response.Message($"Hello {profile.FullName.AsFirstNameLastName} at {DateTime.UtcNow.TimeConverterToString(department)} your current status is {customStatusLevel.ButtonText} and your current staffing is {customStaffingLevel.ButtonText}.");
break;
case TextCommandTypes.Calls:
messageEvent.Processed = true;
var activeCalls = await _callsService.GetActiveCallsByDepartmentAsync(department.DepartmentId);
var activeCallText = new StringBuilder();
activeCallText.Append($"Active Calls for {department.Name}" + Environment.NewLine);
activeCallText.Append("---------------------" + Environment.NewLine);
foreach (var activeCall in activeCalls)
{
activeCallText.Append($"CallId: {activeCall.CallId} Name: {activeCall.Name} Nature:{activeCall.NatureOfCall}" + Environment.NewLine);
}
response.Message(activeCallText.ToString());
break;
case TextCommandTypes.Units:
messageEvent.Processed = true;
var unitStatus = await _unitsService.GetAllLatestStatusForUnitsByDepartmentIdAsync(department.DepartmentId);
var unitStatusesText = new StringBuilder();
unitStatusesText.Append($"Unit Statuses for {department.Name}" + Environment.NewLine);
unitStatusesText.Append("---------------------" + Environment.NewLine);
foreach (var unit in unitStatus)
{
var unitState = await _customStateService.GetCustomUnitStateAsync(unit);
unitStatusesText.Append($"{unit.Unit.Name} is {unitState.ButtonText}" + Environment.NewLine);
}
response.Message(unitStatusesText.ToString());
break;
case TextCommandTypes.CallDetail:
messageEvent.Processed = true;
var call = await _callsService.GetCallByIdAsync(int.Parse(payload.Data));
var callText = new StringBuilder();
callText.Append($"Call Information for {call.Name}" + Environment.NewLine);
callText.Append("---------------------" + Environment.NewLine);
callText.Append($"Id: {call.CallId}" + Environment.NewLine);
callText.Append($"Number: {call.Number}" + Environment.NewLine);
callText.Append($"Logged: {call.LoggedOn.TimeConverterToString(department)}" + Environment.NewLine);
callText.Append("-----Nature-----" + Environment.NewLine);
callText.Append(call.NatureOfCall + Environment.NewLine);
callText.Append("-----Address-----" + Environment.NewLine);
if (!String.IsNullOrWhiteSpace(call.Address))
{
callText.Append(call.Address + Environment.NewLine);
}
else if (!string.IsNullOrEmpty(call.GeoLocationData))
{
try
{
string[] points = call.GeoLocationData.Split(char.Parse(","));
if (points != null && points.Length == 2)
{
callText.Append(_geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1])) + Environment.NewLine);
}
}
catch
{
}
}
response.Message(callText.ToString());
break;
}
}
}
}
}
else if (textMessage.To == "17753765253") // Resgrid master text number
{
var profile = await _userProfileService.GetProfileByMobileNumberAsync(textMessage.Msisdn);
var payload = _textCommandService.DetermineType(textMessage.Text);
switch (payload.Type)
{
case TextCommandTypes.None:
response.Message("Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands.");
break;
case TextCommandTypes.Help:
messageEvent.Processed = true;
var help = new StringBuilder();
help.Append("Resgrid Text Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("This is the Resgrid system for first responders (https://resgrid.com) automated text system. Your department isn't signed up for inbound text messages, but you can send the following commands." + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("STOP: To turn off all text messages" + Environment.NewLine);
help.Append("HELP: This help text" + Environment.NewLine);
response.Message(help.ToString());
break;
case TextCommandTypes.Stop:
messageEvent.Processed = true;
await _userProfileService.DisableTextMessagesForUserAsync(profile.UserId);
response.Message("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.");
break;
}
}
}
catch (Exception ex)
{
Framework.Logging.LogException(ex);
}
finally
{
await _numbersService.SaveInboundMessageEventAsync(messageEvent);
}
//Ok();
//var response = new TwilioResponse();
//return Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
return(Ok(new StringContent(response.ToString(), Encoding.UTF8, "application/xml")));
}
public Call GenerateCall(CallEmail email, string managingUser, List <IdentityUser> users, Department department, List <Call> activeCalls, List <Unit> units, int priority)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.Body) && String.IsNullOrWhiteSpace(email.TextBody))
{
return(null);
}
string body = String.Empty;
if (!String.IsNullOrWhiteSpace(email.TextBody))
{
body = email.TextBody;
}
else
{
body = email.Body;
}
body = body.Replace("-- Confidentiality Notice --", "");
body =
body.Replace(
"This email message, including all the attachments, is for the sole use of the intended recipient(s) and contains confidential information. Unauthorized use or disclosure is prohibited.",
"");
body =
body.Replace(
"If you are not the intended recipient, you may not use, disclose, copy or disseminate this information.",
"");
body =
body.Replace(
"If you are not the intended recipient, please contact the sender immediately by reply email and destroy all copies of the original message,",
"");
body =
body.Replace(
"including attachments.",
"");
body = body.Trim();
var c = new Call();
c.Notes = email.TextBody;
if (String.IsNullOrWhiteSpace(c.Notes))
{
c.Notes = email.Body;
}
string[] data = body.Split(char.Parse(":"));
c.IncidentNumber = data[1].Replace(" L", "").Trim();
c.Type = data[3].Replace(" X", "").Trim().Replace("/", "");
c.Address = data[2].Replace(" T", "").Trim().Replace("/", "");
c.NatureOfCall = data[4].Trim();
c.Name = c.Type + " " + c.NatureOfCall;
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageId;
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
return(c);
}
public Call GenerateCall(CallEmail email, string managingUser, List <IdentityUser> users, Department department, List <Call> activeCalls, List <Unit> units, int priority, List <DepartmentCallPriority> activePriorities)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.TextBody))
{
return(null);
}
if (String.IsNullOrEmpty(email.Subject))
{
return(null);
}
if (!email.Subject.ToLower().Contains("active"))
{
return(null);
}
Call c = new Call();
// For 7966
if (department == null || department.DepartmentId != 7966)
{
c.Notes = email.TextBody;
}
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageId;
string[] lines = email.TextBody.Split(new[] { "\r\n", "\r", "\n" }, StringSplitOptions.None);
var sb = new StringBuilder();
sb.Append("<p>");
foreach (var line in lines)
{
var trimmedLine = line.Trim();
if (!String.IsNullOrWhiteSpace(trimmedLine))
{
if (trimmedLine.ToLower().StartsWith("call:"))
{
c.Name = trimmedLine.Replace("CALL:", "").Trim();
sb.Append(trimmedLine + "</br>");
if (department != null && department.DepartmentId == 7966)
{
string[] typePrioline = c.Name.Split(new[] { " " }, StringSplitOptions.None);
c.Type = typePrioline[0].Trim();
c.Priority = ParseCallPriority(typePrioline[0].Trim(), priority, activePriorities);
}
}
else if (trimmedLine.ToLower().StartsWith("addr:"))
{
//c.GeoLocationData = trimmedLine.Replace("ADDR:", "").Trim();
sb.Append(trimmedLine + "</br>");
}
else if (trimmedLine.ToLower().StartsWith("addr1:"))
{
c.Address = trimmedLine.Replace("ADDR1:", "").Trim();
sb.Append(trimmedLine + "</br>");
}
else if (trimmedLine.ToLower().StartsWith("id:"))
{
c.IncidentNumber = trimmedLine.Replace("ID:", "").Trim();
c.ExternalIdentifier = c.IncidentNumber;
if (department != null && department.DepartmentId == 7966)
{
c.ReferenceNumber = ParseIncidentNumber(trimmedLine);
}
sb.Append(trimmedLine + "</br>");
}
else if (trimmedLine.ToLower().StartsWith("map:"))
{
c.GeoLocationData = trimmedLine.Replace("MAP:", "").Replace("http://www.google.com/maps/place/", "").Trim();
}
else if (trimmedLine.ToLower().StartsWith("date/time:"))
{
sb.Append(trimmedLine + "</br>");
}
else if (trimmedLine.ToLower().StartsWith("date/time:"))
{
sb.Append(trimmedLine + "</br>");
}
else if (trimmedLine.ToLower().StartsWith("narr:"))
{
sb.Append(trimmedLine.Replace("NARR:", "").Trim() + "</br>");
}
}
}
sb.Append("</p>");
c.NatureOfCall = sb.ToString();
foreach (var u in users)
{
CallDispatch cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
// Search for an active call
if (activeCalls != null && activeCalls.Any())
{
var activeCall = activeCalls.FirstOrDefault(x => x.IncidentNumber == c.IncidentNumber);
if (activeCall != null)
{
if (department == null || department.DepartmentId != 7966)
{
activeCall.Notes = c.Notes;
}
else
{
c.NatureOfCall = sb.ToString();
}
activeCall.LastDispatchedOn = DateTime.UtcNow;
return(activeCall);
}
}
return(c);
}
public Call GenerateCall(CallEmail email, string managingUser, List <IdentityUser> users, Department department, List <Call> activeCalls, List <Unit> units, int priority, List <DepartmentCallPriority> activePriorities)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.Body))
{
return(null);
}
//if (String.IsNullOrEmpty(email.Subject))
// return null;
Call c = new Call();
c.Notes = email.Subject + " " + email.Body;
c.NatureOfCall = email.Body;
c.Name = "Call Email Import";
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageId;
string[] rawData = email.Body.Split(new string[] { "\r\n", "\r\n\r\n" }, StringSplitOptions.None);
if (rawData != null && rawData.Any())
{
foreach (string s in rawData)
{
if (!string.IsNullOrWhiteSpace(s) && s.StartsWith("La", StringComparison.InvariantCultureIgnoreCase))
{
string[] geoData = s.Split(new string[] { " " }, StringSplitOptions.None);
if (geoData != null && geoData.Length == 2)
{
var latDMS = geoData[0].Replace(" grader ", ",").Replace("La = ", "").Replace("'N", "").Trim();
var lonDMS = geoData[1].Replace(" grader ", ",").Replace("Lo = ", "").Replace("'E", "").Trim();
if (!String.IsNullOrWhiteSpace(latDMS) && !String.IsNullOrWhiteSpace(lonDMS))
{
string[] latValues = latDMS.Split(new string[] { "," }, StringSplitOptions.None);
string[] lonValues = lonDMS.Split(new string[] { "," }, StringSplitOptions.None);
double lat = 0;
if (latValues != null && latValues.Length == 3)
{
lat = LocationHelpers.ConvertDegreesToDecimal(latValues[0].Trim(), latValues[1].Trim(), latValues[2].Trim());
}
double lon = 0;
if (lonValues != null && lonValues.Length == 3)
{
lon = LocationHelpers.ConvertDegreesToDecimal(lonValues[0].Trim(), lonValues[1].Trim(), lonValues[2].Trim());
}
if (lat != 0 && lon != 0)
{
c.GeoLocationData = $"{lat},{lon}";
}
}
}
}
}
}
foreach (var u in users)
{
CallDispatch cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
return(c);
}
public Call GenerateCall(CallEmail email, string managingUser, List <IdentityUser> users, Department department, List <Call> activeCalls, List <Unit> units, int priority, List <DepartmentCallPriority> activePriorities)
{
//ID | TYPE | PRIORITY | ADDRESS | MAPPAGE | NATURE | NOTES
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.Body))
{
return(null);
}
Call c = new Call();
c.Notes = email.Body;
string[] data = email.Body.Split(char.Parse("|"));
if (data.Any() && data.Length >= 5)
{
if (!string.IsNullOrEmpty(data[0]))
{
c.IncidentNumber = data[0].Trim();
}
if (!string.IsNullOrEmpty(data[1]))
{
c.Type = data[1].Trim();
}
if (string.IsNullOrEmpty(data[2]))
{
int prio;
if (int.TryParse(data[2], out prio))
{
c.Priority = prio;
}
else
{
c.Priority = priority;
}
}
else
{
c.Priority = priority;
}
if (!string.IsNullOrEmpty(data[4]))
{
c.MapPage = data[4];
}
c.NatureOfCall = data[5];
c.Address = data[3];
StringBuilder title = new StringBuilder();
title.Append("Email Call ");
title.Append(((CallPriority)c.Priority).ToString());
title.Append(" ");
if (!string.IsNullOrEmpty(c.Type))
{
title.Append(c.Type);
title.Append(" ");
}
if (!string.IsNullOrEmpty(c.IncidentNumber))
{
title.Append(c.IncidentNumber);
title.Append(" ");
}
c.Name = title.ToString();
}
else
{
c.Name = email.Subject;
c.NatureOfCall = email.Body;
c.Notes = "WARNING: FALLBACK RESGRID EMAIL IMPORT! THIS EMAIL MAY NOT BE THE CORRECT FORMAT FOR THE RESGRID EMAIL TEMPLATE. CONTACT SUPPORT IF THE EMAIL AND TEMPLATE ARE CORRECT." + email.Body;
}
c.LoggedOn = DateTime.UtcNow;
c.ReportingUserId = managingUser;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageId;
foreach (var u in users)
{
CallDispatch cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
return(c);
}
public Call GenerateCall(CallEmail email, string managingUser, List <IdentityUser> users, Department department, List <Call> activeCalls, List <Unit> units, int priority, List <DepartmentCallPriority> activePriorities)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.Body))
{
return(null);
}
Call c = new Call();
c.Notes = email.Body;
c.Name = email.Subject;
int nonEmptyLineCount = 0;
string[] rawData = email.Body.Split(new string[] { "\r\n", "\r\n\r\n" }, StringSplitOptions.None);
foreach (var line in rawData)
{
if (line != null && !String.IsNullOrWhiteSpace(line))
{
nonEmptyLineCount++;
switch (nonEmptyLineCount)
{
case 1:
//c.Name = line.Trim();
c.NatureOfCall = line.Trim();
break;
case 2: // Address
//c.Name = $"{c.Name} {line}";
c.NatureOfCall = c.NatureOfCall + " " + line;
break;
case 3: // Map and Radio Channel
break;
case 4: // Cross Street
break;
case 5: // Cross Street 2
break;
}
}
}
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageId;
foreach (var u in users)
{
CallDispatch cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
return(c);
}
public HttpResponseMessage SaveCall([FromBody] NewCallInput newCallInput)
{
if (!ModelState.IsValid)
{
return(Request.CreateErrorResponse(HttpStatusCode.BadRequest, ModelState));
}
var call = new Call
{
DepartmentId = DepartmentId,
ReportingUserId = UserId,
Priority = (int)Enum.Parse(typeof(CallPriority), newCallInput.Pri),
Name = newCallInput.Nme,
NatureOfCall = newCallInput.Noc
};
if (!string.IsNullOrWhiteSpace(newCallInput.CNme))
{
call.ContactName = newCallInput.CNme;
}
if (!string.IsNullOrWhiteSpace(newCallInput.CNum))
{
call.ContactName = newCallInput.CNum;
}
if (!string.IsNullOrWhiteSpace(newCallInput.Cid))
{
call.IncidentNumber = newCallInput.Cid;
}
if (!string.IsNullOrWhiteSpace(newCallInput.Add))
{
call.Address = newCallInput.Add;
}
if (!string.IsNullOrWhiteSpace(newCallInput.W3W))
{
call.W3W = newCallInput.W3W;
}
//if (call.Address.Equals("Current Coordinates", StringComparison.InvariantCultureIgnoreCase))
// call.Address = "";
if (!string.IsNullOrWhiteSpace(newCallInput.Not))
{
call.Notes = newCallInput.Not;
}
if (!string.IsNullOrWhiteSpace(newCallInput.Geo))
{
call.GeoLocationData = newCallInput.Geo;
}
if (string.IsNullOrWhiteSpace(call.GeoLocationData) && !string.IsNullOrWhiteSpace(call.Address))
{
call.GeoLocationData = _geoLocationProvider.GetLatLonFromAddress(call.Address);
}
if (string.IsNullOrWhiteSpace(call.GeoLocationData) && !string.IsNullOrWhiteSpace(call.W3W))
{
var coords = _geoLocationProvider.GetCoordinatesFromW3W(call.W3W);
if (coords != null)
{
call.GeoLocationData = $"{coords.Latitude},{coords.Longitude}";
}
}
call.LoggedOn = DateTime.UtcNow;
if (!String.IsNullOrWhiteSpace(newCallInput.Typ) && newCallInput.Typ != "No Type")
{
var callTypes = _callsService.GetCallTypesForDepartment(DepartmentId);
var type = callTypes.FirstOrDefault(x => x.Type == newCallInput.Typ);
if (type != null)
{
call.Type = type.Type;
}
}
var users = _departmentsService.GetAllUsersForDepartment(DepartmentId);
call.Dispatches = new Collection <CallDispatch>();
call.GroupDispatches = new List <CallDispatchGroup>();
call.RoleDispatches = new List <CallDispatchRole>();
if (string.IsNullOrWhiteSpace(newCallInput.Dis) || newCallInput.Dis == "0")
{
// Use case, existing clients and non-ionic2 app this will be null dispatch all users. Or we've specified everyone (0).
foreach (var u in users)
{
var cd = new CallDispatch {
UserId = u.UserId
};
call.Dispatches.Add(cd);
}
}
else
{
var dispatch = newCallInput.Dis.Split(char.Parse("|"));
try
{
var usersToDispatch = dispatch.Where(x => x.StartsWith("P:")).Select(y => y.Replace("P:", ""));
foreach (var user in usersToDispatch)
{
var cd = new CallDispatch {
UserId = user
};
call.Dispatches.Add(cd);
}
}
catch (Exception ex)
{
Logging.LogException(ex);
}
try
{
var groupsToDispatch = dispatch.Where(x => x.StartsWith("G:")).Select(y => int.Parse(y.Replace("G:", "")));
foreach (var group in groupsToDispatch)
{
var cd = new CallDispatchGroup {
DepartmentGroupId = group
};
call.GroupDispatches.Add(cd);
}
}
catch (Exception ex)
{
Logging.LogException(ex);
}
try
{
var rolesToDispatch = dispatch.Where(x => x.StartsWith("R:")).Select(y => int.Parse(y.Replace("R:", "")));
foreach (var role in rolesToDispatch)
{
var cd = new CallDispatchRole {
RoleId = role
};
call.RoleDispatches.Add(cd);
}
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
var savedCall = _callsService.SaveCall(call);
OutboundEventProvider.CallAddedTopicHandler handler = new OutboundEventProvider.CallAddedTopicHandler();
handler.Handle(new CallAddedEvent()
{
DepartmentId = DepartmentId, Call = savedCall
});
var profiles = new List <string>();
if (call.Dispatches != null && call.Dispatches.Any())
{
profiles.AddRange(call.Dispatches.Select(x => x.UserId).ToList());
}
if (call.GroupDispatches != null && call.GroupDispatches.Any())
{
foreach (var groupDispatch in call.GroupDispatches)
{
var group = _departmentGroupsService.GetGroupById(groupDispatch.DepartmentGroupId);
if (group != null && group.Members != null)
{
profiles.AddRange(group.Members.Select(x => x.UserId));
}
}
}
if (call.RoleDispatches != null && call.RoleDispatches.Any())
{
foreach (var roleDispatch in call.RoleDispatches)
{
var members = _personnelRolesService.GetAllMembersOfRole(roleDispatch.RoleId);
if (members != null)
{
profiles.AddRange(members.Select(x => x.UserId).ToList());
}
}
}
var cqi = new CallQueueItem();
cqi.Call = savedCall;
cqi.Profiles = _userProfileService.GetSelectedUserProfiles(profiles);
_queueService.EnqueueCallBroadcast(cqi);
return(Request.CreateResponse(HttpStatusCode.Created));
}
/// <summary>
/// Adds a new call into Resgrid and Dispatches the call
/// </summary>
/// <param name="callInput">Call data to add into the system</param>
/// <returns></returns>
public async Task <AddCallInput> AddCall([FromBody] AddCallInput callInput)
{
try
{
var call = new Call
{
DepartmentId = DepartmentId,
ReportingUserId = UserId,
Priority = callInput.Priority,
Name = callInput.Name,
NatureOfCall = callInput.NatureOfCall,
Number = callInput.Number,
IsCritical = callInput.IsCritical,
IncidentNumber = callInput.IncidentNumber,
MapPage = callInput.MapPage,
Notes = callInput.Notes,
CompletedNotes = callInput.CompletedNotes,
Address = callInput.Address,
GeoLocationData = callInput.GeoLocationData,
LoggedOn = callInput.LoggedOn,
ClosedByUserId = callInput.ClosedByUserId,
ClosedOn = callInput.ClosedOn,
State = callInput.State,
IsDeleted = callInput.IsDeleted,
CallSource = callInput.CallSource,
DispatchCount = callInput.DispatchCount,
LastDispatchedOn = callInput.LastDispatchedOn,
SourceIdentifier = callInput.SourceIdentifier,
W3W = callInput.W3W,
ContactName = callInput.ContactName,
ContactNumber = callInput.ContactNumber,
Public = callInput.Public,
ExternalIdentifier = callInput.ExternalIdentifier,
ReferenceNumber = callInput.ReferenceNumber
};
if (string.IsNullOrWhiteSpace(call.GeoLocationData) && !string.IsNullOrWhiteSpace(call.Address))
{
call.GeoLocationData = _geoLocationProvider.GetLatLonFromAddress(call.Address);
}
if (string.IsNullOrWhiteSpace(call.GeoLocationData) && !string.IsNullOrWhiteSpace(call.W3W))
{
var coords = await _geoLocationProvider.GetCoordinatesFromW3WAsync(call.W3W);
if (coords != null)
{
call.GeoLocationData = $"{coords.Latitude},{coords.Longitude}";
}
}
call.LoggedOn = DateTime.UtcNow;
if (!String.IsNullOrWhiteSpace(callInput.Type) && callInput.Type != "No Type")
{
var callTypes = await _callsService.GetCallTypesForDepartmentAsync(DepartmentId);
var type = callTypes.FirstOrDefault(x => x.Type == callInput.Type);
if (type != null)
{
call.Type = type.Type;
}
}
call.Dispatches = new List <CallDispatch>();
call.GroupDispatches = new List <CallDispatchGroup>();
call.RoleDispatches = new List <CallDispatchRole>();
List <string> groupUserIds = new List <string>();
var users = await _departmentsService.GetAllUsersForDepartmentAsync(DepartmentId);
if (callInput.AllCall)
{
foreach (var u in users)
{
var cd = new CallDispatch {
UserId = u.UserId
};
call.Dispatches.Add(cd);
}
}
else
{
if (callInput.GroupCodesToDispatch != null && callInput.GroupCodesToDispatch.Count > 0)
{
var allGroups = await _departmentGroupsService.GetAllGroupsForDepartmentAsync(DepartmentId);
foreach (var groupCode in callInput.GroupCodesToDispatch)
{
var groupsToDispatch = allGroups.FirstOrDefault(x => x.DispatchEmail == groupCode);
if (groupsToDispatch != null)
{
var cd = new CallDispatchGroup {
DepartmentGroupId = groupsToDispatch.DepartmentGroupId
};
call.GroupDispatches.Add(cd);
if (groupsToDispatch.Members != null && groupsToDispatch.Members.Any())
{
foreach (var departmentGroupMember in groupsToDispatch.Members)
{
if (!groupUserIds.Contains(departmentGroupMember.UserId))
{
groupUserIds.Add(departmentGroupMember.UserId);
}
}
}
}
}
}
}
if (callInput.Attachments != null && callInput.Attachments.Any())
{
call.Attachments = new List <CallAttachment>();
foreach (var attachment in callInput.Attachments)
{
var newAttachment = new CallAttachment();
newAttachment.Data = attachment.Data;
newAttachment.Timestamp = DateTime.UtcNow;
newAttachment.FileName = attachment.FileName;
newAttachment.Size = attachment.Size;
newAttachment.CallAttachmentType = attachment.CallAttachmentType;
call.Attachments.Add(newAttachment);
}
}
var savedCall = _callsService.SaveCall(call);
OutboundEventProvider.CallAddedTopicHandler handler = new OutboundEventProvider.CallAddedTopicHandler();
handler.Handle(new CallAddedEvent()
{
DepartmentId = DepartmentId, Call = savedCall
});
var cqi = new CallQueueItem();
cqi.Call = savedCall;
if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any())
{
cqi.Profiles =
await _userProfileService.GetSelectedUserProfilesAsync(cqi.Call.Dispatches.Select(x => x.UserId).ToList());
}
else
{
if (groupUserIds.Any())
{
cqi.Profiles = await _userProfileService.GetSelectedUserProfilesAsync(groupUserIds);
}
}
_queueService.EnqueueCallBroadcast(cqi);
callInput.CallId = savedCall.CallId;
callInput.Number = savedCall.Number;
}
catch (Exception ex)
{
Logging.LogException(ex);
throw ex;
}
return(callInput);
}
public void SendCall(Call call, CallDispatch dispatch, string departmentNumber, int departmentId, UserProfile profile = null, string address = null)
{
if (profile == null)
{
profile = _userProfileService.GetProfileByUserId(dispatch.UserId);
}
// Send a Push Notification
if (profile == null || profile.SendPush)
{
var spc = new StandardPushCall();
spc.CallId = call.CallId;
spc.Title = string.Format("Call {0}", call.Name);
spc.Priority = call.Priority;
spc.ActiveCallCount = 1;
if (call.CallPriority != null && !String.IsNullOrWhiteSpace(call.CallPriority.Color))
{
spc.Color = call.CallPriority.Color;
}
else
{
spc.Color = "#000000";
}
string subTitle = String.Empty;
if (String.IsNullOrWhiteSpace(address) && !String.IsNullOrWhiteSpace(call.Address))
{
subTitle = call.Address;
}
else if (!String.IsNullOrWhiteSpace(address))
{
subTitle = address;
}
else if (!string.IsNullOrEmpty(call.GeoLocationData))
{
try
{
string[] points = call.GeoLocationData.Split(char.Parse(","));
if (points != null && points.Length == 2)
{
subTitle = _geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1]));
}
}
catch
{ }
}
if (!string.IsNullOrEmpty(subTitle))
{
spc.SubTitle = subTitle.Truncate(200);
}
else
{
if (!string.IsNullOrEmpty(call.NatureOfCall))
{
spc.SubTitle = call.NatureOfCall.Truncate(200);
}
}
if (!String.IsNullOrWhiteSpace(spc.SubTitle))
{
spc.SubTitle = StringHelpers.StripHtmlTagsCharArray(spc.SubTitle);
}
spc.Title = StringHelpers.StripHtmlTagsCharArray(spc.Title);
try
{
#pragma warning disable 4014
Task.Run(async() => { await _pushService.PushCall(spc, dispatch.UserId, profile, call.CallPriority); }).ConfigureAwait(false);
#pragma warning restore 4014
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
// Send an SMS Message
if (profile == null || profile.SendSms)
{
try
{
#pragma warning disable 4014
Task.Run(() => { _smsService.SendCall(call, dispatch, departmentNumber, departmentId, profile); }).ConfigureAwait(false);
#pragma warning restore 4014
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
// Send an Email
if (profile == null || profile.SendEmail)
{
try
{
#pragma warning disable 4014
Task.Run(() => { _emailService.SendCall(call, dispatch, profile); }).ConfigureAwait(false);
#pragma warning restore 4014
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
// Initiate a Telephone Call
if (profile == null || profile.VoiceForCall)
{
try
{
#pragma warning disable 4014
if (!Config.SystemBehaviorConfig.DoNotBroadcast)
{
Task.Run(() => { _outboundVoiceProvider.CommunicateCall(departmentNumber, profile, call); }).ConfigureAwait(false);
}
#pragma warning restore 4014
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
public Call GenerateCall(CallEmail email, string managingUser, List <IdentityUser> users, Department department, List <Call> activeCalls, List <Unit> units, int priority)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.Body))
{
return(null);
}
if (String.IsNullOrEmpty(email.Subject))
{
return(null);
}
Call c = new Call();
c.Notes = email.Subject + " " + email.Body;
c.Name = email.Subject;
string[] data = email.Body.Split(char.Parse(","));
if (data.Length >= 1)
{
int tryPriority;
if (int.TryParse(data[0], out tryPriority))
{
c.Priority = tryPriority;
}
}
else
{
c.Priority = (int)CallPriority.High;
}
if (data.Length >= 2)
{
if (data[1].Length > 3)
{
c.NatureOfCall = data[1];
}
}
else
{
c.NatureOfCall = email.Body;
}
if (data.Length >= 3)
{
if (data[2].Length > 3)
{
string address = String.Empty;
if (!data[2].Contains("United Kingdom"))
{
address = data[2] + "United Kingdom";
}
c.Address = address;
}
}
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageId;
if (email.DispatchAudio != null)
{
c.Attachments = new Collection <CallAttachment>();
CallAttachment ca = new CallAttachment();
ca.FileName = email.DispatchAudioFileName;
ca.Data = email.DispatchAudio;
ca.CallAttachmentType = (int)CallAttachmentTypes.DispatchAudio;
c.Attachments.Add(ca);
}
foreach (var u in users)
{
CallDispatch cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
return(c);
}
public Call GenerateCall(CallEmail email, string managingUser, List <IdentityUser> users, Department department, List <Call> activeCalls, List <Unit> units, int priority)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.Body) && String.IsNullOrEmpty(email.TextBody))
{
return(null);
}
string emailBody = email.Body;
if (String.IsNullOrWhiteSpace(email.Body))
{
emailBody = email.TextBody;
}
if (emailBody.Contains("CLOSE: Inc#"))
{
return(null);
}
Call c = new Call();
c.Notes = emailBody;
string[] data = emailBody.Split(char.Parse(";"));
if (data == null || data.Length <= 2)
{
return(null);
}
var incidentNumber = data.FirstOrDefault(x => x.Contains("Inc#"));
if (incidentNumber != null)
{
c.IncidentNumber = incidentNumber.Replace("Inc# ", "").Trim();
}
c.Type = data[0].Trim();
try
{
var mapSection = data.FirstOrDefault(x => x.Contains("?q="));
if (mapSection != null)
{
int start = mapSection.IndexOf("?q=");
int end = mapSection.IndexOf(">Map");
c.GeoLocationData = mapSection.Substring(start + 3, (end - start - 4));
}
}
catch { }
c.NatureOfCall = data[0].Trim() + " " + data[2].Trim() + " " + data[3].Trim();
c.NatureOfCall = c.NatureOfCall.Trim();
c.Address = data[1].Trim();
c.Name = data[0].Trim();
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageId;
var mapPage = data.FirstOrDefault(x => x.Contains("Map:"));
if (mapPage != null)
{
c.MapPage = mapPage.Replace("Map: ", "").Trim();
}
foreach (var u in users)
{
CallDispatch cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
return(c);
}
public void SendCall(Call call, CallDispatch dispatch, UserProfile profile = null)
{
if (Config.SystemBehaviorConfig.DoNotBroadcast)
{
return;
}
if (profile == null)
{
profile = _userProfileService.GetProfileByUserId(dispatch.UserId);
}
string emailAddress = String.Empty;
if (dispatch.User != null && dispatch.User != null)
{
emailAddress = dispatch.User.Email;
}
else
{
//Logging.LogError(string.Format("Send Call Email (Missing User Membership): {0} User: {1}", call.CallId, dispatch.UserId));
var user = _usersService.GetUserById(dispatch.UserId, false);
if (user != null && user != null)
{
emailAddress = user.Email;
}
}
string subject = string.Empty;
string priority = string.Empty;
string address = string.Empty;
if (call.IsCritical)
{
subject = string.Format("Resgrid CRITICAL Call: P{0} {1}", call.Priority, call.Name);
priority = string.Format("{0} CRITICAL", ((CallPriority)call.Priority).ToString());
}
else
{
subject = string.Format("Resgrid Call: P{0} {1}", call.Priority, call.Name);
priority = string.Format("{0}", ((CallPriority)call.Priority).ToString());
}
string coordinates = "No Coordinates Supplied";
if (!string.IsNullOrEmpty(call.GeoLocationData))
{
coordinates = call.GeoLocationData;
string[] points = call.GeoLocationData.Split(char.Parse(","));
if (points != null && points.Length == 2)
{
try
{
address = _geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1]));
}
catch (Exception)
{
}
}
}
if (!string.IsNullOrEmpty(call.Address) && string.IsNullOrWhiteSpace(address))
{
address = call.Address;
}
else
{
address = "No Address Supplied";
}
string dispatchedOn = String.Empty;
if (call.Department != null)
{
dispatchedOn = call.LoggedOn.FormatForDepartment(call.Department);
}
else
{
dispatchedOn = call.LoggedOn.ToString("G") + " UTC";
}
if (profile != null && profile.SendEmail && !String.IsNullOrWhiteSpace(emailAddress))
{
_emailProvider.SendCallMail(emailAddress, subject, call.Name, priority, call.NatureOfCall, call.MapPage,
address, dispatchedOn, call.CallId, dispatch.UserId, coordinates, call.ShortenedAudioUrl);
}
}
public Call GenerateCall(CallEmail email, string managingUser, List <IdentityUser> users, Department department, List <Call> activeCalls, List <Unit> units, int priority)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.Body))
{
return(null);
}
if (String.IsNullOrEmpty(email.Subject))
{
return(null);
}
string[] data = email.Body.Split(char.Parse("|"));
Call c = new Call();
c.Notes = email.Subject + " " + email.Body;
if (data != null && data.Length >= 4)
{
c.NatureOfCall = data[3];
}
else
{
c.NatureOfCall = email.Subject + " " + email.Body;
}
if (data != null && data.Length >= 1)
{
c.Name = data[0];
}
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageId;
if (data != null && data.Length > 3)
{
var geoData = data[2].Replace("[LONGLAT:", "").Replace("] - 1:", "");
if (!String.IsNullOrWhiteSpace(geoData))
{
var geoDataArray = geoData.Split(char.Parse(","));
if (geoDataArray != null && geoDataArray.Length == 2)
{
c.GeoLocationData = $"{geoDataArray[1]}.{geoDataArray[0]}";
}
}
}
foreach (var u in users)
{
CallDispatch cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
return(c);
}
public Call GenerateCall(CallEmail email, string managingUser, List <IdentityUser> users, Department department, List <Call> activeCalls, List <Unit> units, int priority)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.Body))
{
return(null);
}
if (!email.Subject.Contains("Parkland County Incident") && !email.Subject.Contains("Incident Message"))
{
return(null);
}
bool is2ndPage = false;
string priorityChar = null;
DateTime callTimeUtc = DateTime.UtcNow;
var c = new Call();
c.Notes = email.Body;
try
{
var data = new List <string>();
string[] rawData = email.Body.Split(new string[] { "\r\n", "\r\n\r\n" }, StringSplitOptions.None);
if (rawData != null && rawData.Any())
{
foreach (string s in rawData)
{
if (!string.IsNullOrWhiteSpace(s))
{
data.Add(s);
}
}
if (data.Count > 0)
{
c.Name = data[1].Trim().Replace("Type: ", "");
var priorityString = c.Name.Substring(0, c.Name.IndexOf(char.Parse("-"))).Trim();
priorityChar = Regex.Replace(priorityString, @"\d", "").Trim();
TimeZoneInfo timeZone = TimeZoneInfo.FindSystemTimeZoneById(department.TimeZone);
callTimeUtc = new DateTimeOffset(DateTime.Parse(data[0].Replace("Date:", "").Trim()), timeZone.BaseUtcOffset).UtcDateTime;
is2ndPage = c.Notes.Contains("WCT2ndPage");
try
{
var location = data.FirstOrDefault(x => x.StartsWith("Location:"));
if (!String.IsNullOrWhiteSpace(location))
{
c.Address = location.Replace("//", "").Replace("Business Name:", "");
}
var coordinates = data.FirstOrDefault(x => x.Contains("(") && x.Contains(")"));
if (!String.IsNullOrWhiteSpace(coordinates))
{
coordinates = coordinates.Replace("Common Place:", "");
coordinates = coordinates.Trim();
c.GeoLocationData = coordinates.Replace("(", "").Replace(")", "");
}
}
catch
{ }
}
}
else
{
c.Name = "Call Import Type: Unknown";
}
}
catch
{
c.Name = "Call Import Type: Unknown";
}
c.NatureOfCall = email.Body;
c.LoggedOn = callTimeUtc;
c.Priority = PriorityMapping(priorityChar, is2ndPage, priority);
c.ReportingUserId = managingUser;
c.Dispatches = new Collection <CallDispatch>();
c.UnitDispatches = new Collection <CallDispatchUnit>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageId;
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
if (units != null && units.Any())
{
foreach (var unit in units)
{
var ud = new CallDispatchUnit();
ud.UnitId = unit.UnitId;
ud.LastDispatchedOn = DateTime.UtcNow;
c.UnitDispatches.Add(ud);
}
}
// Search for an active call
if (activeCalls != null && activeCalls.Any())
{
var activeCall = activeCalls.FirstOrDefault(x => x.Name == c.Name && x.LoggedOn == c.LoggedOn);
if (activeCall != null)
{
activeCall.Priority = c.Priority;
activeCall.Notes = c.Notes;
activeCall.LastDispatchedOn = DateTime.UtcNow;
activeCall.DispatchCount++;
return(activeCall);
}
}
return(c);
}
public Call GenerateCall(InboundMessage email, string managingUser, List <string> users, Department department, List <Call> activeCalls, List <Unit> units, int priority)
{
if (email == null)
{
return(null);
}
if (String.IsNullOrEmpty(email.HtmlBody))
{
return(null);
}
if (String.IsNullOrEmpty(email.Subject))
{
return(null);
}
if (!email.Subject.Contains("Perform Page"))
{
return(null);
}
Call c = new Call();
c.Notes = email.Subject + " " + email.HtmlBody;
c.NatureOfCall = email.HtmlBody;
List <string> data = new List <string>();
string[] rawData = email.HtmlBody.Split(new string[] { "\r\n", "\r\n\r\n" }, StringSplitOptions.None);
foreach (string s in rawData)
{
if (!string.IsNullOrWhiteSpace(s))
{
data.Add(s);
}
}
if (data.Count >= 1)
{
c.Name = data[0];
}
else
{
c.Name = email.Subject;
}
if (data.Count == 5)
{
string firstLine = string.Empty;
if (data[1].ToUpper().Contains("AND"))
{
string[] firstLineParts = data[1].Split(new string[] { "AND" }, StringSplitOptions.None);
if (!string.IsNullOrWhiteSpace(firstLineParts[0]))
{
firstLine = firstLineParts[0];
}
}
else if (data[1].ToUpper().Contains("/"))
{
string[] firstLineParts = data[1].Split(new string[] { "/" }, StringSplitOptions.None);
if (!string.IsNullOrWhiteSpace(firstLineParts[0]))
{
firstLine = firstLineParts[0];
}
}
else
{
firstLine = data[1];
}
c.Address = string.Format("{0} {1}", firstLine, data[2]);
}
else if (data.Count == 6)
{
c.Address = string.Format("{0} {1}", data[2], data[3]);
}
c.LoggedOn = DateTime.UtcNow;
c.Priority = priority;
c.ReportingUserId = managingUser;
c.Dispatches = new List <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = email.MessageID;
//if (email.DispatchAudio != null)
//{
// c.Attachments = new Collection<CallAttachment>();
// CallAttachment ca = new CallAttachment();
// ca.FileName = email.DispatchAudioFileName;
// ca.Data = email.DispatchAudio;
// ca.CallAttachmentType = (int)CallAttachmentTypes.DispatchAudio;
// c.Attachments.Add(ca);
//}
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u;
c.Dispatches.Add(cd);
}
return(c);
}
