/// <summary>
/// Delete the specified ticket
/// </summary>
/// <param name="plr"></param>
/// <param name="values"></param>
/// <returns></returns>
public static bool DeleteTicket(Player plr, ref List <string> values)
{
if (values.Count < 1)
{
plr.SendClientMessage("Usage: .ticket deleteticket <bugtrackerID>");
return(true);
}
string reportID = GetTotalString(ref values).Trim();
if (string.IsNullOrEmpty(reportID))
{
plr.SendClientMessage("you need to specify the ticketID");
return(true);
}
Bug_report report = CharMgr.GetReport(reportID);
if (report == null)
{
plr.SendClientMessage("The Specified report does not exist");
return(true);
}
if (report.Assigned != plr.Client._Account.Username)
{
plr.SendClientMessage("You cannot close a ticket not assigned to you(username), assign it to yourself first if you fixed the ticket");
return(true);
}
else
{
plr.SendClientMessage("You have deleted ticket: " + reportID);
GMCommandLog log = new GMCommandLog
{
PlayerName = plr.Client._Account.Username,
AccountId = (uint)plr.Client._Account.AccountId,
Command = $"Removed Ticket: {reportID} from characterID: {report.CharacterId}. containing the following message: {report.Message} {report.FieldSting}",
Date = DateTime.Now
};
CharMgr.Database.AddObject(log);
lock (CharMgr._report)
{
CharMgr._report.Remove(report);
CharMgr.Database.DeleteObject(report);
CharMgr.Database.ForceSave();
}
return(true);
}
}
/// <summary>
/// Assigns a person to a ticket
/// </summary>
/// <param name="plr"></param>
/// <param name="values"></param>
/// <returns></returns>
public static bool Assign(Player plr, ref List <string> values)
{
if (values.Count < 2)
{
plr.SendClientMessage("Usage: .ticket assign <accountname> <bugtrackerID>");
return(true);
}
string account = GetString(ref values);
string reportID = GetTotalString(ref values).Trim();
if (string.IsNullOrEmpty(account))
{
plr.SendClientMessage("you need to specify a person for the ticket");
return(true);
}
if (string.IsNullOrEmpty(reportID))
{
plr.SendClientMessage("you need to specify the ticketID");
return(true);
}
Bug_report report = CharMgr.GetReport(reportID);
if (report == null)
{
plr.SendClientMessage("The Specified report does not exist");
return(true);
}
else
{
if (account == "nobody")
{
plr.SendClientMessage("You have unassigned yourself from ticket: " + reportID);
}
else
{
plr.SendClientMessage("You have assigned " + account + " to ticket: " + reportID);
}
lock (CharMgr._report)
{
report.Assigned = account;
CharMgr.Database.SaveObject(report);
CharMgr.Database.ForceSave();
}
return(true);
}
}
/// <summary>
/// assigns the current player as the person responsible for the ticket
/// </summary>
/// <param name="plr"></param>
/// <param name="values"></param>
/// <returns></returns>
public static bool AssignMe(Player plr, ref List <string> values)
{
if (values.Count < 1)
{
plr.SendClientMessage("Usage: .ticket assignme <bugtrackerID>");
return(true);
}
string reportID = GetTotalString(ref values).Trim();
if (string.IsNullOrEmpty(reportID))
{
plr.SendClientMessage("you need to specify the ticketID");
return(true);
}
Bug_report report = CharMgr.GetReport(reportID);
if (report == null)
{
plr.SendClientMessage("The Specified report does not exist");
return(true);
}
else
{
plr.SendClientMessage("You have assigned yourself to ticket: " + reportID);
lock (CharMgr._report)
{
report.Assigned = plr.Client._Account.Username;
CharMgr.Database.SaveObject(report);
CharMgr.Database.ForceSave();
}
return(true);
}
}
public static void F_HELP_DATA(BaseClient client, PacketIn packet)
{
GameClient cclient = client as GameClient;
if (!cclient.IsPlaying() || !cclient.Plr.IsInWorld())
{
return;
}
Player Plr = cclient.Plr;
GameData.HelpType Type = (GameData.HelpType)packet.GetUint8();
switch (Type)
{
case GameData.HelpType.HELPTYPE_CREATE_APPEAL_VIOLATION_REPORT: // Violation Report
case GameData.HelpType.HELPTYPE_CREATE_APPEAL_NAMING_VIOLATION: // Name Violation
case GameData.HelpType.HELPTYPE_CREATE_APPEAL_GOLD_SELLER: // Gold Seller
{
GameData.AppealTopic Category = (GameData.AppealTopic)packet.GetUint8();
ushort ReportTypeSize = packet.GetUint16R();
packet.Skip(2);
string ReportType = "";
if (ReportTypeSize > 0)
{
ReportType = packet.GetString(ReportTypeSize - 1);
}
packet.Skip(1);
ushort MessageSize = packet.GetUint16R();
packet.Skip(2);
string Message = "";
if (MessageSize > 0)
{
Message = packet.GetString(MessageSize - 1);
}
packet.Skip(1);
ushort NameSize = packet.GetUint16R();
packet.Skip(2);
string Name = packet.GetString(NameSize - 1);
Bug_report report = new Bug_report();
report.Time = (uint)TCPManager.GetTimeStamp();
report.AccountId = (uint)Plr.Client._Account.AccountId;
report.CharacterId = Plr.CharacterId;
//fix for when someone right clicks chat to report or report spam on mails, because mythic thought it was good to classify these as goldsellers...
if (Message.StartsWith("[") || Message.StartsWith($"\n[") || Message.StartsWith($"\n ["))
{
report.Type = 2; // Violation report
report.Category = 4; //Violation report
report.ReportType = "General"; //General subcategory of violation report
}
else
{
report.Type = (byte)Type;
report.Category = (byte)Category;
report.ReportType = ReportType;
}
if (Message.Contains(";"))
{
Message = Message.Replace(';', ':');
}
if (Message.Contains("^"))
{
Message = Message.Replace('^', ' ');
}
report.Message = Message;
report.ZoneId = Plr.Zone.Info.ZoneId;
report.X = (ushort)(Plr.X / 64);
report.Y = (ushort)(Plr.Y / 64);
report.Assigned = "nobody";
report.Fields.Add(new KeyValuePair <uint, string>(0, Name.Replace("|", "").Replace(":", "")));
//lets not allow players to report server automated mails
if (Message.Contains("[Mail Subject]: Public Quest Loot [Mail Message Body]: You won a Public Quest Loot Bag") || Message.Contains("[Mail Subject]: Medallion Reward [Mail Message Body]: You've received a medallion reward for your realm's victory in a recent battle in which you were a participant.") || Message.Contains(" [Mail Message Body]: Your mail expired and has been returned to you."))
{
Plr.SendClientMessage("This is a server generated mail, this ticket will be discarded.", ChatLogFilters.CHATLOGFILTERS_USER_ERROR);
break;
}
CharMgr.Database.AddObject(report);
lock (CharMgr._report)
CharMgr._report.Add(report);
Plr.SendLocalizeString("", ChatLogFilters.CHATLOGFILTERS_MISC, GameData.Localized_text.TEXT_COPTER_GENERAL_FEEDBACK_SENT);
foreach (Player plr in GmMgr.GmList)
{
plr.SendClientMessage("NEW_TICKET", ChatLogFilters.CHATLOGFILTERS_CHANNEL_9);
}
} break;
case GameData.HelpType.HELPTYPE_CREATE_APPEAL_NON_VALIDATED: // CSR Appeal
{
GameData.AppealTopic Category = (GameData.AppealTopic)packet.GetUint8();
ushort MessageSize = packet.GetUint16R();
packet.Skip(2);
string Message = "";
if (MessageSize > 0)
{
Message = packet.GetString(MessageSize - 1);
}
packet.Skip(1);
byte FieldsCount = packet.GetUint8();
Bug_report report = new Bug_report();
report.Time = (uint)TCPManager.GetTimeStamp();
report.AccountId = (uint)Plr.Client._Account.AccountId;
report.CharacterId = Plr.CharacterId;
report.Type = (byte)Type;
report.Category = (byte)Category;
if (Message.Contains(";"))
{
Message = Message.Replace(';', ':');
}
if (Message.Contains("^"))
{
Message = Message.Replace('^', ' ');
}
report.Message = Message;
report.ZoneId = Plr.Zone.Info.ZoneId;
report.X = (ushort)(Plr.X / 64);
report.Y = (ushort)(Plr.Y / 64);
report.Assigned = "nobody";
for (int i = 0; i < FieldsCount; i++)
{
GameData.HelpField FieldType = (GameData.HelpField)packet.GetUint8();
ushort FieldSize = packet.GetUint16R();
packet.Skip(2);
string Field = packet.GetString(FieldSize - 1);
packet.Skip(1);
report.Fields.Add(new KeyValuePair <uint, string>((byte)FieldType, Field.Replace("|", "").Replace(":", "")));
}
CharMgr.Database.AddObject(report);
lock (CharMgr._report)
CharMgr._report.Add(report);
Plr.SendLocalizeString("", ChatLogFilters.CHATLOGFILTERS_MISC, GameData.Localized_text.TEXT_COPTER_GENERAL_FEEDBACK_SENT);
foreach (Player plr in GmMgr.GmList)
{
plr.SendClientMessage("NEW_TICKET", ChatLogFilters.CHATLOGFILTERS_CHANNEL_9);
}
} break;
case GameData.HelpType.HELPTYPE_CREATE_BUG_REPORT: // Bug Report
case GameData.HelpType.HELPTYPE_CREATE_FEEDBACK: // Feedback
{
byte Category = packet.GetUint8();
ushort MessageSize = packet.GetUint16R();
packet.Skip(2);
string Message = "";
if (MessageSize > 0)
{
Message = packet.GetString(MessageSize - 1);
}
Bug_report report = new Bug_report();
report.Time = (uint)TCPManager.GetTimeStamp();
report.AccountId = (uint)Plr.Client._Account.AccountId;
report.CharacterId = Plr.CharacterId;
report.Type = (byte)Type;
report.Category = Category;
if (Message.Contains(";"))
{
Message = Message.Replace(';', ':');
}
if (Message.Contains("^"))
{
Message = Message.Replace('^', ' ');
}
report.Message = Message;
report.ZoneId = Plr.Zone.Info.ZoneId;
report.X = (ushort)(Plr.X / 64);
report.Y = (ushort)(Plr.Y / 64);
report.Assigned = "nobody";
CharMgr.Database.AddObject(report);
lock (CharMgr._report)
CharMgr._report.Add(report);
Plr.SendLocalizeString("", ChatLogFilters.CHATLOGFILTERS_USER_ERROR, GameData.Localized_text.TEXT_COPTER_GENERAL_FEEDBACK_SENT);
foreach (Player plr in GmMgr.GmList)
{
plr.SendClientMessage("NEW_TICKET", ChatLogFilters.CHATLOGFILTERS_CHANNEL_9);
}
} break;
}
}
/// <summary>
/// To answer and close a ticket (answer will be sent as an ingame mail)
/// </summary>
/// <param name="plr"></param>
/// <param name="values"></param>
/// <returns></returns>
public static bool Answer(Player plr, ref List <string> values)
{
if (values.Count < 2)
{
plr.SendClientMessage("Usage: .ticket answer <bugtrackerID> <message>");
return(true);
}
string reportID = GetString(ref values);
string message = GetTotalString(ref values).Trim();
if (string.IsNullOrEmpty(message))
{
plr.SendClientMessage("you need to specify a message to send");
return(true);
}
if (string.IsNullOrEmpty(reportID))
{
plr.SendClientMessage("you need to specify the ticketID");
return(true);
}
Bug_report report = CharMgr.GetReport(reportID);
if (report == null)
{
plr.SendClientMessage("The Specified report does not exist");
return(true);
}
if (report.Assigned != plr.Client._Account.Username)
{
plr.SendClientMessage("You cannot answer a ticket not assigned to you(username), assign it to yourself first if you want to answer this ticket");
return(true);
}
if (CharMgr.GetCharacter(report.CharacterId, false) == null)
{
plr.SendClientMessage("The player who created this ticket is deleted or has not logged in for over the preload period, as such we cannot send a mail to the character.");
return(true);
}
else
{
plr.SendClientMessage("You have answered ticket: " + reportID);
GMCommandLog log = new GMCommandLog
{
PlayerName = plr.Client._Account.Username,
AccountId = (uint)plr.Client._Account.AccountId,
Command = $"Answered Ticket: {reportID} from characterID: {report.CharacterId}. Containing message: {report.Message} {report.FieldSting} with the following reply: {message}",
Date = DateTime.Now
};
Character chara = CharMgr.GetCharacter(report.CharacterId, false);
Character_mail ticketMail = new Character_mail
{
Guid = CharMgr.GenerateMailGuid(),
CharacterId = chara.CharacterId,
CharacterIdSender = chara.CharacterId,
SenderName = chara.Name,
ReceiverName = chara.Name,
SendDate = (uint)TCPManager.GetTimeStamp(),
Title = "Answered Ticket",
Content = $"Your ticket has been answered by: {report.Assigned} with the following message: \n \n {message}",
Money = 0,
Opened = false
};
CharMgr.AddMail(ticketMail);
CharMgr.Database.AddObject(log);
lock (CharMgr._report)
{
CharMgr._report.Remove(report);
CharMgr.Database.DeleteObject(report);
CharMgr.Database.ForceSave();
}
return(true);
}
}
