// >> START recordings-downloader-step-5
public static void downloadAllRecordings(string dates)
{
Console.WriteLine("Start batch request process.");
BatchDownloadJobStatusResult completedBatchStatus = new BatchDownloadJobStatusResult();
// Process and build the request for downloading the recordings
// Get the conversations within the date interval and start adding them to batch request
AnalyticsConversationQueryResponse conversationDetails = conversationsApi.PostAnalyticsConversationsDetailsQuery(new ConversationQuery(Interval: dates));
foreach (var conversations in conversationDetails.Conversations)
{
addConversationRecordingsToBatch(conversations.ConversationId);
}
// Send a batch request and start polling for updates
BatchDownloadJobSubmissionResult result = recordingApi.PostRecordingBatchrequests(batchRequestBody);
completedBatchStatus = getRecordingStatus(result);
// Start downloading the recording files individually
foreach (var recording in completedBatchStatus.Results)
{
downloadRecording(recording);
}
}
/// <summary>
/// Format conversation details to object inside and array. Get every mediatype per conversation
/// </summary>
/// <param name="conversationDetails"></param>
/// <returns></returns>
private static void extractConversationDetails(AnalyticsConversationQueryResponse conversationDetails)
{
// Push all conversationId from conversationDetails to conversationIds
foreach (var conversationDetail in conversationDetails.Conversations)
{
getRecordingMetaData(conversationDetail.ConversationId);
}
}
private AnalyticsConversation GetSingleAnalyticsConversation(string conversationId)
{
var conversations = new List <AnalyticsConversation>();
AnalyticsConversationQueryResponse analyticsConversationQueryResponse = null;
// Find conversation by id
AddLog($"Getting a single Analytics Conversation: {conversationId}", true);
var interval = $"{dtAnalyticsStart.Value.ToString("yyyy-MM-ddTHH\\:mm\\:ss.fffZ")}/{dtAnalyticsEnd.Value.ToString("yyyy-MM-ddTHH\\:mm\\:ss.fffZ")}";
AddLog($"Interval: {interval}", true);
var body = new ConversationQuery()
{
Interval = interval,
ConversationFilters = new List <AnalyticsQueryFilter>()
{
new AnalyticsQueryFilter(
AnalyticsQueryFilter.TypeEnum.And,
new List <AnalyticsQueryClause>()
{
new AnalyticsQueryClause()
{
Type = AnalyticsQueryClause.TypeEnum.And,
Predicates = new List <AnalyticsQueryPredicate>()
{
new AnalyticsQueryPredicate()
{
Type = AnalyticsQueryPredicate.TypeEnum.Dimension,
Dimension = AnalyticsQueryPredicate.DimensionEnum.Conversationid,
_Operator = AnalyticsQueryPredicate.OperatorEnum.Matches,
Value = conversationId
}
}
}
}
)
},
Paging = new PagingSpec()
{
PageSize = 25,
PageNumber = 1
}
};
analyticsConversationQueryResponse = analyticsApi.PostAnalyticsConversationsDetailsQuery(body);
if (analyticsConversationQueryResponse.Conversations != null && analyticsConversationQueryResponse.Conversations.Count > 0)
{
AddLog($"Got {analyticsConversationQueryResponse.Conversations.Count} analytics conversation(s)", true);
return(analyticsConversationQueryResponse.Conversations[0]);
}
else
{
MessageBox.Show($"Conversation {conversationId} not found.");
}
return(null);
}
/// <summary>
/// Get all conversations by interval.
/// Link: https://developer.mypurecloud.com/api/rest/v2/conversations/#post-api-v2-analytics-conversations-details-query
/// </summary>
/// <param name="begin">Datetime, begin date of interval</param>
/// <param name="end">Datetime, end date of interval</param>
/// <returns>List<AnalyticsConversation>, list of purecloud conversations</returns>
public async Task <List <AnalyticsConversation> > GetConversationsByInterval(DateTime begin, DateTime end, int pageNumber)
{
List <AnalyticsConversation> result = new List <AnalyticsConversation>();
using (HttpClient hc = new HttpClient())
{
hc.DefaultRequestHeaders.TryAddWithoutValidation("Authorization", $"Bearer {_token}");
hc.DefaultRequestHeaders.TryAddWithoutValidation("Content-Type", "application/json");
AnalyticsConversationQueryResponse response = new AnalyticsConversationQueryResponse();
ConversationQuery queryParam = new ConversationQuery()
{
//Interval = "2019-01-01T00:00:00.000Z/2019-01-31T23:59:59.999Z",
Interval = $"{begin.ToString("yyyy-MM-dd")}T00:00:00.000Z/{end.ToString("yyyy-MM-dd")}T23:59:59.999Z",
Order = ConversationQuery.OrderEnum.Asc,
OrderBy = ConversationQuery.OrderByEnum.Conversationstart,
Paging = new PagingSpec()
{
PageSize = _pageSize,
PageNumber = pageNumber
}
};
HttpResponseMessage responseMessage = await hc.PostAsync(_uribase + "/api/v2/analytics/conversations/details/query",
new StringContent(queryParam.ToJson(), Encoding.UTF8, "application/json"));
int tentatives = 0;
do
{
string jsonMessage = await responseMessage.Content.ReadAsStringAsync();
if (responseMessage.IsSuccessStatusCode)
{
response = JsonConvert.DeserializeObject <AnalyticsConversationQueryResponse>(jsonMessage);
if (response.Conversations != null)
{
result = response.Conversations;
}
}
else if (responseMessage.StatusCode == HttpStatusCode.TooManyRequests)
{
await DelayTime(responseMessage);
}
else if ((int)responseMessage.StatusCode >= 300 && (int)responseMessage.StatusCode < 600)
{
throw new Exception(jsonMessage);
}
tentatives++;
} while (!responseMessage.IsSuccessStatusCode && tentatives < 3);
}
return(result);
}
static void Main(string[] args)
{
// OAuth input
Console.Write("Enter Client ID: ");
string clientId = Console.ReadLine();
Console.Write("Enter Client Secret: ");
string clientSecret = Console.ReadLine();
// Get the Date Interval
Console.Write("Enter Date Interval (YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss): ");
string interval = Console.ReadLine();
Console.WriteLine("Working...");
// Configure SDK Settings
string accessToken = GetToken(clientId, clientSecret);
PureCloudPlatform.Client.V2.Client.Configuration.Default.AccessToken = accessToken;
// Instantiate APIs
ConversationsApi conversationsApi = new ConversationsApi();
// Create folder that will store all the downloaded recordings
string path = System.IO.Path.GetDirectoryName(Assembly.GetExecutingAssembly().Location);
path = path.Substring(0, path.LastIndexOf("bin"));
System.IO.Directory.CreateDirectory(path + "\\Recordings");
// Call conversation API, pass date inputted to extract conversationIds needed
AnalyticsConversationQueryResponse conversationDetails = conversationsApi.PostAnalyticsConversationsDetailsQuery(new ConversationQuery(Interval: interval));
// Pass conversation details to function
extractConversationDetails(conversationDetails);
// Final Output
Console.WriteLine("DONE");
if (Debugger.IsAttached)
{
Console.ReadKey();
}
}
private List <AnalyticsConversation> GetActiveConversations()
{
AddLog("Getting active conversations...", true);
var conversations = new List <AnalyticsConversation>();
var pageNumber = 1;
AnalyticsConversationQueryResponse analyticsConversationQueryResponse = null;
var dateTimeNowISO = DateTime.UtcNow.ToString("yyyy-MM-ddTHH\\:mm\\:ss.fffZ");
var dateTimeNowISOMinus1Day = DateTime.UtcNow.AddDays(-1).ToString("yyyy-MM-ddTHH\\:mm\\:ss.fffZ");
AddLog($"Start Date/Time: {dateTimeNowISOMinus1Day}", true);
AddLog($"End Date/Time: {dateTimeNowISO}", true);
do
{
var body = new ConversationQuery()
{
Interval = $"{dateTimeNowISOMinus1Day}/{dateTimeNowISO}",
ConversationFilters = new List <AnalyticsQueryFilter>()
{
new AnalyticsQueryFilter(
AnalyticsQueryFilter.TypeEnum.And,
new List <AnalyticsQueryClause>()
{
new AnalyticsQueryClause()
{
// Should not be disconnected
Type = AnalyticsQueryClause.TypeEnum.And,
Predicates = new List <AnalyticsQueryPredicate>()
{
new AnalyticsQueryPredicate()
{
Type = AnalyticsQueryPredicate.TypeEnum.Dimension,
Dimension = AnalyticsQueryPredicate.DimensionEnum.Conversationend,
_Operator = AnalyticsQueryPredicate.OperatorEnum.Notexists
}
}
}
}
)
},
SegmentFilters = new List <AnalyticsQueryFilter>()
{
new AnalyticsQueryFilter(
AnalyticsQueryFilter.TypeEnum.And,
new List <AnalyticsQueryClause>()
{
new AnalyticsQueryClause()
{
Type = AnalyticsQueryClause.TypeEnum.And,
Predicates = new List <AnalyticsQueryPredicate>()
{
// Should be a call
new AnalyticsQueryPredicate()
{
Type = AnalyticsQueryPredicate.TypeEnum.Dimension,
Dimension = AnalyticsQueryPredicate.DimensionEnum.Mediatype,
_Operator = AnalyticsQueryPredicate.OperatorEnum.Matches,
Value = "voice"
},
// Should match selected edge
new AnalyticsQueryPredicate()
{
Type = AnalyticsQueryPredicate.TypeEnum.Dimension,
Dimension = AnalyticsQueryPredicate.DimensionEnum.Edgeid,
_Operator = AnalyticsQueryPredicate.OperatorEnum.Matches,
Value = currentEdge.Id
}
}
}
}
)
},
Order = ConversationQuery.OrderEnum.Asc,
OrderBy = ConversationQuery.OrderByEnum.Conversationstart,
Paging = new PagingSpec()
{
PageSize = 100,
PageNumber = pageNumber++
}
};
analyticsConversationQueryResponse = analyticsApi.PostAnalyticsConversationsDetailsQuery(body);
AddLog($"Got response: {analyticsConversationQueryResponse.ToString()}", true);
if (analyticsConversationQueryResponse.Conversations != null)
{
AddLog($"Got {analyticsConversationQueryResponse.Conversations.Count} conversations", true);
foreach (var analyticsConversation in analyticsConversationQueryResponse.Conversations)
{
conversations.Add(analyticsConversation);
}
}
} while (analyticsConversationQueryResponse.Conversations != null);
return(conversations);
}
public void Init()
{
instance = new AnalyticsConversationQueryResponse();
}
