public ActionResult ChatEnd(string chatID)
{
var result = new AjaxReturn();
try
{
if (string.IsNullOrEmpty(chatID))
{
throw new Exception("传入的参数 chatID 不可为空值！");
}
SPhone_Chat entity = SPhone_ChatBLL.GetChat(chatID);
if (entity == null)
{
throw new Exception(String.Format("找不到需要更新的记录！ ChatID：{0}", chatID));
}
entity.UpdateBy = entity.EmployeeID;
entity.ChatEndTime = DateTime.Now;
entity.UpdateTime = DateTime.Now;
SPhone_ChatBLL.Update <SPhone_Chat>(entity);
}
catch (Exception ex)
{
result.SetError(ex.Message);
}
return(Jsonp(result, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 更新Chat记录
/// </summary>
/// <param name="chatID"></param>
/// <param name="nextQueue"></param>
/// <param name="isMeeting"></param>
/// <param name="jsonMessageData"></param>
/// <returns></returns>
public ActionResult ChatUpdate(string chatID, string nextQueue, int isMeeting, int isRTO, string jsonMessageData)
{
var result = new AjaxReturn();
try
{
if (string.IsNullOrEmpty(chatID))
{
throw new Exception("传入的参数 chatID 不可为空值！");
}
SPhone_Chat entity = SPhone_ChatBLL.GetChat(chatID);
entity.NextQueueName = nextQueue;
entity.IsConference = isMeeting;
entity.IsRTO = isRTO;
entity.ContentText = jsonMessageData;
entity.UpdateBy = entity.EmployeeID;
entity.ChatEndTime = DateTime.Now;
entity.UpdateTime = entity.ChatEndTime;
if (entity == null)
{
throw new Exception(String.Format("找不到需要更新的记录！ ChatID：{0}", chatID));
}
SPhone_ChatBLL.Update <SPhone_Chat>(entity);
}
catch (Exception ex)
{
result.SetError(ex.Message);
}
return(Jsonp(result, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 更新Chat记录
/// </summary>
/// <param name="chatID"></param>
/// <param name="nextQueue"></param>
/// <param name="isMeeting"></param>
/// <param name="jsonMessageData"></param>
/// <returns></returns>
public ActionResult ChatUpdate(string chatID, string nextQueue, int isMeeting, int isRTO, string jsonMessageData, string chatEndDate, string customerIP, string customerLocation)
{
var result = new AjaxReturn();
try
{
if (string.IsNullOrEmpty(chatID))
{
throw new Exception("传入的参数 chatID 不可为空值！");
}
if (!string.IsNullOrEmpty(jsonMessageData))
{
jsonMessageData = jsonMessageData.Trim('"');
}
DateTime endTime = DateTime.Now;
if (!string.IsNullOrEmpty(chatEndDate))
{
try
{
endTime = DateTime.Parse(chatEndDate.Trim('"'));
}
catch { }
}
//try
//{
// string chatContent = System.Text.Encoding.UTF8.GetString(Convert.FromBase64String(jsonMessageData));
// if (!string.IsNullOrEmpty(chatContent))
// {
// // 获取最后一条，作为chat的结束时间
// }
//}
//catch { }
SPhone_Chat entity = SPhone_ChatBLL.GetChat(chatID);
entity.NextQueueName = nextQueue;
entity.IsConference = isMeeting;
entity.IsRTO = isRTO;
entity.ContentText = jsonMessageData;
entity.UpdateBy = entity.EmployeeID;
entity.ChatEndTime = endTime;
entity.UpdateTime = endTime;
entity.CustomerIP = customerIP;
entity.IPLocation = customerLocation;
if (entity == null)
{
throw new Exception(String.Format("找不到需要更新的记录！ ChatID：{0}", chatID));
}
SPhone_ChatBLL.Update <SPhone_Chat>(entity);
}
catch (Exception ex)
{
result.SetError(ex.Message);
}
return(Jsonp(result, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 通过IP获取DN和Place
/// </summary>
/// <returns></returns>
public ActionResult GetPlaceDN()
{
var r = new AjaxReturn();
r.d = SoftPhone.Business.IPDNBLL.GetPlaceDN(Request.UserHostAddress);
if (r.d == null)
{
r.SetError(Request.UserHostAddress + ":没有找到对应的DN和Place");
}
return(Jsonp(r, JsonRequestBehavior.AllowGet));
}
public ActionResult GetChatRightEnterID(int enterID, string machineNo)
{
AjaxReturn r = new AjaxReturn();
try
{
if (!string.IsNullOrEmpty(machineNo))
{
r.d = ProcBLL.Proc_GetChatRightEnterID(enterID, machineNo);
}
else
{
r.SetError("machineNo是必须的");
}
}
catch (Exception ex)
{
r.SetError(ex.Message);
}
return(Json(r, JsonRequestBehavior.AllowGet));
}
public ActionResult CallSetDeskTime(string CallID, string EmployeeID)
{
var r = new AjaxReturn();
try
{
Sphone_CallBLL.SetDeskTime(CallID, EmployeeID);
}
catch (Exception ex)
{
r.SetError(ex.Message);
}
return(Jsonp(r, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 创建Chat记录
/// </summary>
/// <param name="enterID"></param>
/// <param name="inneractionID"></param>
/// <param name="fromQueue"></param>
/// <param name="currentQueue"></param>
/// <param name="customerID"></param>
/// <param name="customerName"></param>
/// <param name="machineNo"></param>
/// <param name="mailAddress"></param>
/// <param name="agentID"></param>
/// <param name="isTransfer"></param>
/// <param name="isRTO"></param>
/// <param name="isMeeting"></param>
/// <returns></returns>
public ActionResult ChatCreate(string chatID, string enterID, string inneractionID, string fromQueue, string currentQueue
, long?customerID, string customerName, string machineNo, string mailAddress
, string agentID, long?beginDate, int isTransfer, int isMeeting)
{
var result = new AjaxReturn();
SPhone_Chat entity = new SPhone_Chat();
entity.CreateBy = agentID;
long ticks = Convert.ToInt64(beginDate);
if (ticks == 0)
{
ticks = DateTime.Now.Ticks;
}
entity.CreateTime = DateTime.MinValue.AddMilliseconds(ticks / 10000);
entity.ChatBeginTime = entity.CreateTime;
entity.ChatEndTime = entity.CreateTime;
entity.ChatID = chatID;
entity.ConnectionID = inneractionID;
entity.CustomerID = Convert.ToInt64(customerID);
entity.CustomerName = customerName;
entity.Enterid = enterID;
entity.MachineNo = machineNo;
entity.MailAddress = mailAddress;
//entity.ServicecardNo = "";
//entity.WSISID = "";
entity.EmployeeID = agentID;
entity.PlaceIP = this.Request.UserHostAddress;
entity.FromQueueName = fromQueue;
entity.CurrentQueueName = currentQueue;
//entity.NextQueueName = "";
entity.ContentText = string.Empty;
entity.IsConference = isMeeting;
entity.IsRTO = 0;
entity.IsTransfer = isTransfer;
try
{
SPhone_ChatBLL.AddNewChat(entity);
}
catch (Exception ex)
{
result.SetError(ex.Message);
}
return(Jsonp(result, JsonRequestBehavior.AllowGet));
}
public ActionResult CallCreate(string CallID, string EmployeeID, string ConnectionID, string ANI, string DNIS, int InOut, string CurrentQueueName, string FromQueueName)
{
var PlaceIP = Request.UserHostAddress;
var r = new AjaxReturn();
try
{
Sphone_CallBLL.Create(CallID, EmployeeID, ConnectionID, ANI, DNIS, InOut, CurrentQueueName, FromQueueName, PlaceIP);
}
catch (Exception ex)
{
r.SetError(ex.Message);
}
return(Jsonp(r, JsonRequestBehavior.AllowGet));
}
public ActionResult CallEnd(string CallID, string EmployeeID, string CustomerID, string NextQueueName, int IsConference, int IsTransfer, int IsTransferEPOS)
{
var r = new AjaxReturn();
try
{
if (!string.IsNullOrEmpty(CallID))
{
Sphone_CallBLL.CallEnd(CallID, EmployeeID, CustomerID, NextQueueName, IsConference, IsTransfer, IsTransferEPOS);
}
}
catch (Exception ex)
{
r.SetError(ex.Message);
}
return(Jsonp(r, JsonRequestBehavior.AllowGet));
}
/// <summary>
/// 坐席登录订阅
/// </summary>
/// <param name="Person">SoftPhone.Entity.Model.cfg.Person</param>
/// <returns></returns>
public ActionResult OpenAgentStatistic(Person person)
{
var p = Request.QueryString["person"];
person = Tele.Common.Helper.JsonHelper.Deserialize <Person>(p);
var r = new AjaxReturn();
try
{
var query = SupportClass.StatServerHelper.ALLStatisticItems.Values.Where(x =>
x.Opened == false &&
x.TypeID == 2 &&
x.RequireOpen == false &&
x.DBID == person.DBID
);
foreach (var item in query)
{
item.LastDate = DateTime.Now;
item.RequireOpen = true;
}
var cachePersonShort = SupportClass.StatServerHelper.ALLPersons.FirstOrDefault(x => x.DBID == person.DBID);
if (cachePersonShort != null)//zhangsl:2013.05.03 update 人可能会换座位,每次都要重新赋值
{
cachePersonShort.AgentInfo.IsInitAgentInfo = true;
cachePersonShort.DN = person.DN;
cachePersonShort.Place = person.Place;
cachePersonShort.VOICE = person.VOICE;
cachePersonShort.CHAT = person.CHAT;
cachePersonShort.AgentInfo = (AgentInfo)person.AgentInfo.Clone();
}
}
catch (Exception err)
{
r.SetError("发生错误:" + err.Message);
}
return(Jsonp(r, JsonRequestBehavior.AllowGet));
}