// Assign ticket to an employee
public bool AssignTicketToEmployee(TicketSave ticket)
{
try
{
var entity = db.Tickets.Find(ticket.Id);
if (entity == null)
{
return(false);
}
else
{
entity.EmployeeId = ticket.EmployeeId;
entity.Status = TicketStatus.Inprogress;
db.SaveChanges();
// Send email to employee after assining
EmailManager emailManager = new EmailManager();
emailManager.NewTicketEmail(ticket, "Employee");
return(true);
}
}
catch (Exception ex)
{
GlobalVariable.log.Write(LogLevel.Error, ex);
return(false);
}
}
// Add new ticket
public int AddTicket(TicketSave ticket)
{
var tick = new Ticket()
{
Status = TicketStatus.Opened,
Category = ticket.Category,
Priority = ticket.Priority,
Title = ticket.Title,
Description = ticket.Description,
OpenDate = DateTime.Now,
ClientId = ticket.ClientId,
};
try
{
db.Tickets.Add(tick);
db.SaveChanges();
if (ticket.Attachments != null)
{
foreach (string path in ticket.Attachments)
{
db.FileStorages.Add(new FileStorage()
{
Path = path,
Reference = tick.Id,
Type = AttachmentType.Ticket,
CreateDate = DateTime.Now
});
db.SaveChanges();
}
}
// Update model info
ticket.Id = tick.Id;
//Send email to manager after submitting new ticket to the system
EmailManager emailManager = new EmailManager();
emailManager.NewTicketEmail(ticket, "Manager");
return(tick.Id);
}
catch (Exception ex)
{
GlobalVariable.log.Write(LogLevel.Error, ex);
return(0);
}
}
