private async Task <CaseDetails> GetCaseAsync(String cxmEndPoint, String cxmAPIKey, String caseReference, String taskToken)
{
CaseDetails caseDetails = new CaseDetails();
HttpClient cxmClient = new HttpClient();
cxmClient.BaseAddress = new Uri(cxmEndPoint);
String requestParameters = "key=" + cxmAPIKey;
HttpRequestMessage request = new HttpRequestMessage(HttpMethod.Get, "/api/service-api/norbert/case/" + caseReference + "?" + requestParameters);
try
{
HttpResponseMessage response = cxmClient.SendAsync(request).Result;
if (response.IsSuccessStatusCode)
{
HttpContent responseContent = response.Content;
String responseString = responseContent.ReadAsStringAsync().Result;
JObject caseSearch = JObject.Parse(responseString);
caseDetails.customerContact = (String)caseSearch.SelectToken("values.enquiry_details");
}
else
{
await SendFailureAsync("Getting case details for " + caseReference, response.StatusCode.ToString());
Console.WriteLine("ERROR : GetStaffResponseAsync : " + request.ToString());
Console.WriteLine("ERROR : GetStaffResponseAsync : " + response.StatusCode.ToString());
}
}
catch (Exception error)
{
await SendFailureAsync("Getting case details for " + caseReference, error.Message);
Console.WriteLine("ERROR : GetStaffResponseAsync : " + error.StackTrace);
}
return(caseDetails);
}
private async Task <Boolean> ProcessCaseAsync()
{
CaseDetails caseDetails = await GetCaseAsync(cxmEndPoint, cxmAPIKey, caseReference, taskToken);
//Start of your code
await UpdateCaseDetailsAsync("your-field", "your-field-value");
//End of your code
return(true);
}