public TicketResult LookupTicket(string num)
{
try
{
if (num.Equals(""))
{
return(new TicketResult());
}
string full = startURL + @"u_tech_sales_tickets?sysparm_limit=10&sysparm_query=number%3DTKS" + num;
var result = (Ticket)callServiceNow(full, typeof(Ticket));
result.result[0].state = resolveState(result.result[0].state);
return(result.result[0]);
}
catch
{
TicketResult u = new TicketResult();
u.noResultData = true;
return(u);
}
}
public TicketResult LookupTicket(string num)
{
try
{
if (num.Equals("")) return new TicketResult();
string full = startURL + @"u_tech_sales_tickets?sysparm_limit=10&sysparm_query=number%3DTKS" + num;
var result = (Ticket)callServiceNow(full, typeof(Ticket));
result.result[0].state = resolveState(result.result[0].state);
return result.result[0];
}
catch
{
TicketResult u = new TicketResult();
u.noResultData = true;
return u;
}
}
