public Ticket AddTicket(int accountId, string device, string problem)
{
Ticket t = new HardwareTicket()
{
AccountId = accountId,
Text = problem,
DateOpened = DateTime.Now,
State = TicketState.Open,
DeviceName = device
};
return this.AddTicket(t);
}
public Domain.Ticket AddTicket(int acountID, string device, string problem)
{
Ticket t = new HardwareTicket()
{
AccountId = acountID,
Text = problem,
DateOpened = DateTime.Now,
State = TicketState.Open,
DeviceName = device
};
this.Validate(t);
return repo.CreateTicket(t);
}
static void Main(string[] args)
{
// (1) Ticket validation
Ticket t1 = new Ticket()
{
TicketNumber = 1,
AccountId = 1,
Text = "",
State = TicketState.Open,
DateOpened = DateTime.Now
};
// (2) HardwareTicket validation
Ticket t2 = new HardwareTicket()
{
TicketNumber = 2,
AccountId = 1,
DeviceName = "LPT-9876",
Text = "text",
State = TicketState.Open,
DateOpened = DateTime.Now
};
// (3) TicketResponse with user-defined validation
TicketResponse tr = new TicketResponse()
{
Id = 1,
Text = "response",
IsClientResponse = true,
Date = new DateTime(2014, 1, 1),
Ticket = new Ticket()
{
TicketNumber = 3,
AccountId = 1,
Text = "text",
State = TicketState.Open,
DateOpened = new DateTime(2015, 1, 1)
}
};
// Validatie controle
var errors = new List<ValidationResult>();
Validator.TryValidateObject(tr, new ValidationContext(tr), errors, validateAllProperties: true);
Console.ReadLine();
}
static void Main(string[] args)
{
Ticket t2 = new HardwareTicket()
{
TicketNumber = 2,
AccountId = 1,
DeviceName = "LPT-9876",
Text = "text",
State = TicketState.Open,
DateOpened = DateTime.Now
};
var errors = new List<ValidationResult>();
Validator.TryValidateObject(t2, new ValidationContext(t2), errors, validateAllProperties: true);
Console.ReadLine();
}
public IEnumerable<Ticket> ReadTickets()
{
List<Ticket> tickets = new List<Ticket>();
string selectStatement = "SELECT TicketNumber, AccountId, [Text], DateOpened, State, DeviceName FROM Ticket";
using (var connection = this.GetConnection())
{
SqlCommand command = new SqlCommand(selectStatement, connection);
connection.Open();
using (SqlDataReader reader = command.ExecuteReader())
{
int ticketNumberOrdinal = reader.GetOrdinal("TicketNumber");
int accountIdOrdinal = reader.GetOrdinal("AccountId");
int textOrdinal = reader.GetOrdinal("Text");
int dateOpenedOrdinal = reader.GetOrdinal("DateOpened");
int stateOrdinal = reader.GetOrdinal("State");
int deviceNameOrdinal = reader.GetOrdinal("DeviceName");
while (reader.Read())
{
Ticket ticket;
string deviceName = reader.IsDBNull(deviceNameOrdinal) ? null : reader.GetString(deviceNameOrdinal);
if (deviceName == null)
ticket = new Ticket();
else
ticket = new HardwareTicket() { DeviceName = deviceName };
ticket.TicketNumber = reader.GetInt32(ticketNumberOrdinal);
ticket.AccountId = reader.GetInt32(accountIdOrdinal);
ticket.Text = reader.GetString(textOrdinal);
ticket.DateOpened = reader.GetDateTime(dateOpenedOrdinal);
ticket.State = (TicketState)reader.GetByte(stateOrdinal);
tickets.Add(ticket);
}
reader.Close(); // good practice!
}
connection.Close(); // good practice!
}
return tickets;
}
private void Seed()
{
tickets = new List<Ticket>();
responses = new List<TicketResponse>();
// Aanmaken eerste ticket met drie responses
Ticket t1 = new Ticket()
{
TicketNumber = tickets.Count + 1,
AccountId = 1,
Text = "Ik kan mij niet aanmelden op de webmail",
DateOpened = new DateTime(2012, 9, 9, 13, 5, 59),
State = TicketState.Closed,
Responses = new List<TicketResponse>()
};
tickets.Add(t1);
TicketResponse t1r1 = new TicketResponse()
{
Id = responses.Count + 1,
Ticket = t1,
Text = "Account is geblokkeerd",
Date = new DateTime(2012, 9, 9, 13, 24, 48),
IsClientResponse = false
};
t1.Responses.Add(t1r1);
responses.Add(t1r1);
TicketResponse t1r2 = new TicketResponse()
{
Id = responses.Count + 1,
Ticket = t1,
Text = "Account terug in orde en nieuw paswoord ingesteld",
Date = new DateTime(2012, 9, 9, 13, 29, 11),
IsClientResponse = false
};
t1.Responses.Add(t1r2);
responses.Add(t1r2);
TicketResponse t1r3 = new TicketResponse()
{
Id = responses.Count + 1,
Ticket = t1,
Text = "Aanmelden gelukt en paswoord gewijzigd",
Date = new DateTime(2012, 9, 10, 7, 22, 36),
IsClientResponse = true
};
t1.Responses.Add(t1r3);
responses.Add(t1r3);
t1.State = TicketState.Closed;
//Aanmaken tweede ticket met één response
Ticket t2 = new Ticket()
{
TicketNumber = tickets.Count + 1,
AccountId = 1,
Text = "Geen internetverbinding",
DateOpened = new DateTime(2012, 11, 5, 9, 45, 13),
State = TicketState.Open,
Responses = new List<TicketResponse>()
};
tickets.Add(t2);
TicketResponse t2r1 = new TicketResponse()
{
Id = responses.Count + 1,
Ticket = t2,
Text = "Controleer of de kabel goed is aangesloten",
Date = new DateTime(2012, 11, 5, 11, 25, 42),
IsClientResponse = false
};
t2.Responses.Add(t2r1);
responses.Add(t2r1);
t2.State = TicketState.Answered;
//Aanmaken eerste HardwareTicket
HardwareTicket ht1 = new HardwareTicket()
{
TicketNumber = tickets.Count + 1,
AccountId = 2,
Text = "Blue screen!",
DateOpened = new DateTime(2012, 12, 14, 19, 15, 32),
State = TicketState.Open,
//Responses = new List<TicketResponse>(),
DeviceName = "PC-123456"
};
tickets.Add(ht1);
this.CreateTickets(tickets);
}
public BL.Domain.Ticket ReadTicket(int ticketNumber)
{
Ticket ticket = null;
string selectStatement = "SELECT TicketNumber, AccountId,[Text], DateOpened, State, DeviceNameFROM Ticket WHERE TicketNumber =@ticketNumber";
using (var connection = this.GetConnection())
{
OleDbCommand command = new OleDbCommand(selectStatement, connection);
command.Parameters.AddWithValue("@ticketNumber", ticketNumber);
connection.Open();
using (OleDbDataReader reader = command.ExecuteReader())
{
int ticketNumberOrdinal = reader.GetOrdinal("TicketNumber");
int accountIdOrdinal = reader.GetOrdinal("AccountId");
int textOrdinal = reader.GetOrdinal("Text");
int dateOpenedOrdinal = reader.GetOrdinal("DateOpened");
int stateOrdinal = reader.GetOrdinal("State");
int deviceNameOrdinal = reader.GetOrdinal("DeviceName");
if (reader.Read())
{
string deviceName = reader.IsDBNull(deviceNameOrdinal) ? null : reader.GetString(deviceNameOrdinal);
if (deviceName == null)
{
ticket = new Ticket();
}
else
ticket = new HardwareTicket() { DeviceName = deviceName };
ticket.TicketNumber = reader.GetInt32(ticketNumberOrdinal);
ticket.AccountId = reader.GetInt32(accountIdOrdinal);
ticket.Text = reader.GetString(textOrdinal);
ticket.DateOpened = reader.GetDateTime(dateOpenedOrdinal);
ticket.State = (TicketState)reader.GetByte(stateOrdinal);
} reader.Close();
} connection.Close();
}
return ticket;
}
public void Seed()
{
//Initialize the basic data of the application and/or some dummy data
tickets = new List<Ticket>();
responses = new List<TicketResponse>();
// Create first ticket with three responses
Ticket t1 = new Ticket()
{
TicketNumber = tickets.Count + 1,
AccountId = 1,
Text = "Ik kan mij niet aanmelden op de webmail",
DateOpened = new DateTime(2012, 9, 9, 13, 5, 59),
State = TicketState.Open,
Responses = new List<TicketResponse>()
};
tickets.Add(t1);
TicketResponse t1r1 = new TicketResponse()
{
Id = responses.Count + 1,
Ticket = t1,
Text = "Account was geblokkeerd",
Date = new DateTime(2012, 9, 9, 13, 24, 48),
IsClientResponse = false
};
t1.Responses.Add(t1r1);
responses.Add(t1r1);
TicketResponse t1r2 = new TicketResponse()
{
Id = responses.Count + 1,
Ticket = t1,
Text = "Account terug in orde en nieuw paswoord ingesteld",
Date = new DateTime(2012, 9, 9, 13, 29, 11),
IsClientResponse = false
};
t1.Responses.Add(t1r2);
responses.Add(t1r2);
TicketResponse t1r3 = new TicketResponse()
{
Id = responses.Count + 1,
Ticket = t1,
Text = "Aanmelden gelukt en paswoord gewijzigd",
Date = new DateTime(2012, 9, 10, 7, 22, 36),
IsClientResponse = true
};
t1.Responses.Add(t1r3);
responses.Add(t1r3);
t1.State = TicketState.Closed;
//Second ticket
Ticket t2 = new Ticket()
{
TicketNumber = tickets.Count + 1,
AccountId = 1,
Text = "Geen internetverbinding",
DateOpened = new DateTime(2012, 11, 5, 9, 45, 13),
State = TicketState.Open,
Responses = new List<TicketResponse>()
};
tickets.Add(t2);
TicketResponse t2r1 = new TicketResponse()
{
Id = responses.Count + 1,
Ticket = t2,
Text = "Controleer of de kabel goed is aangesloten",
Date = new DateTime(2012, 11, 5, 11, 25, 42),
IsClientResponse = false
};
t2.Responses.Add(t2r1);
responses.Add(t2r1);
t2.State = TicketState.Answered;
HardwareTicket ht1 = new HardwareTicket()
{
TicketNumber = tickets.Count + 1,
AccountId = 2,
Text = "Blue screen!",
DateOpened = new DateTime(2012, 12, 14, 19, 5, 2),
State = TicketState.Open,
DeviceName = "PC-123456"
};
tickets.Add(ht1);
}
