/// <summary>
/// Get msi channel
/// </summary>
/// <param name="channelName"></param>
/// <returns></returns>
public static ManagedChannel GetMsiChannel(string channelName)
{
ManagedChannel mc = null;
lock (MsiChannelList)
{
try
{
for (int i = 0; i < MsiChannelList.Count; i++)
{
if (MsiChannelList[i].Status == ChannelStatus.Available &&
MsiChannelList[i].ChannelResource.DeviceName.ToLower() == channelName.ToLower())
{
MsiChannelList[i].Status = ChannelStatus.Busy;
mc = MsiChannelList[i];
//mc.ChannelResource.VoiceResource.Codec = Codec.PCM_8Khz_8Bit;
break;
}
}
}
catch (Exception ee)
{
Log.WriteException(ee, "GetMsiChannel Exception");
}
}
//
Log.Write("|MC|GetMsiChannel check the device name and route to : {0} ",
mc == null ? "--No MSI Channel Available--" : mc.ChannelResource.DeviceName);
return(mc);
}
/// <summary>
/// Disconnect server
/// </summary>
public void Disconnect()
{
lock (s_SyncVar)
{
s_Connected = false;
if (TelephonyServer != null)
{
try
{
// stop campaign polling
if (tmrGetCampaigns != null)
{
tmrGetCampaigns.Stop();
tmrGetCampaigns = null;
}
// stop agents pooling
if (tmrGetAgents != null)
{
tmrGetAgents.Stop();
tmrGetAgents = null;
}
// stop running campaigns
StopAllCampaigns();
// dispose all channels
ManagedChannel.Dispose();
ManagedAgent.Dispose();
CampaignProcess.Dispose();
}
catch { }
try
{
CampaignAPI.DialerStoped(this.ActivityId);
}
catch (Exception ex)
{
Log.WriteException(ex, "Updating Dialer start error");
}
TelephonyServer.NewCall -= new NewCall(m_TelephonyServer_NewCall);
TelephonyServer.Dispose();
TelephonyServer = null;
// wait for a while, Child threads release the resources
Thread.Sleep(10);
Log.Write("|DE|Disconnected from VE server.");
}
}
}
/// <summary>
/// Sets All channels
/// </summary>
/// <param name="ChannelList"></param>
/// <returns></returns>
public static void Initialize()
{
Log.Write("|MC|Initializing managed channels.");
List <ChannelResource> ChannelList = null;
try
{
ChannelList = DialerEngine.TelephonyServer.GetAllChannels();
int iMaxAllowedForAgents = Convert.ToInt32(Utilities.GetAppSetting("MaxAgentChannelCount", "2"));
if (ChannelList.Count <= iMaxAllowedForAgents)
{
// Incorrect allocation dispose all channels
DisposeChannels(ChannelList);
throw new Exception("No sufficiant channels available");
}
for (int i = 0; i < ChannelList.Count; i++)
{
Log.Write("|MC|Managed channel list adding device '{0}'", ChannelList[i].DeviceName);
ManagedChannel managedChannel = new ManagedChannel(ChannelList[i]);
managedChannel.Id = i + 1;
if (managedChannel.Type == ChannelType.MsiChannel)
{
MsiChannelList.Add(managedChannel);
}
else if (managedChannel.Type == ChannelType.SipChannel |
managedChannel.Type == ChannelType.T1Channel |
managedChannel.Type == ChannelType.DigitalChannel)
{
OutboundChannelList.Add(managedChannel);
AvailableOutboundCount++;
}
}
}
catch (Exception ee)
{
Log.WriteException(ee, "SetChannels Exception");
if (ChannelList != null)
{
DisposeChannels(ChannelList);
}
throw ee;
}
}
/// <summary>
/// Get outbound channel
/// </summary>
/// <param name="campaignID"></param>
/// <returns></returns>
public static ManagedChannel GetOutboundChannel(long campaignID)
{
//Log.Write("|MC|GetOutboundChannel");
ManagedChannel mc = null;
lock (s_SyncVar)
{
try
{
if (OutboundChannelList.Count > 0)
{
for (int i = 0; i < OutboundChannelList.Count; i++)
{
if (OutboundChannelList[i].Status == ChannelStatus.Available)
{
AvailableOutboundCount--;
OutboundChannelList[i].Status = ChannelStatus.Busy;
mc = OutboundChannelList[i];
mc.ChannelResource.VoiceResource.Codec = Codec.MULAW_8Khz_8Bit;
break;
}
}
// increment the count for this campaign
if (mc != null && campaignID > 0)
{
int count = 1;
if (dCampaignChannelCount.ContainsKey(campaignID))
{
count = dCampaignChannelCount[campaignID];
count++;
dCampaignChannelCount.Remove(campaignID);
}
dCampaignChannelCount.Add(campaignID, count);
}
}
}
catch (Exception ee)
{
Log.WriteException(ee, "GetChannel Exception");
}
}
return(mc);
}
/// <summary>
/// Entry point for campaign process
/// </summary>
public void Start()
{
// This is the main application entry point when the dialer is started **
try
{
if (TelephonyServer != null)
{
try
{
CampaignAPI.DialerStarted(this.ActivityId);
}
catch (Exception ex)
{
Log.WriteException(ex, "Updating Dialer start error");
}
// Added GW 10.01.10 to reset any campaigns that somehow locked into run or paused states.
CampaignAPI.ResetCampaignsToIdle();
try
{
ManagedChannel.Initialize();
}
catch (Exception ex)
{
Log.WriteException(ex, "Channels are not allocated properly please check");
Disconnect();
return;
}
GetLoggodInAgents();
tmrGetAgents = new System.Windows.Forms.Timer();
tmrGetAgents.Tick += new EventHandler(Timer_GetAgents);
tmrGetAgents.Interval = Convert.ToInt32(
Utilities.GetAppSetting("AgentPollingInterval", "10000"));
tmrGetAgents.Enabled = true;
GetCampaigns();
tmrGetCampaigns = new System.Windows.Forms.Timer();
tmrGetCampaigns.Tick += new EventHandler(Timer_GetCampaigns);
tmrGetCampaigns.Interval = Convert.ToInt32(
Utilities.GetAppSetting("CampaignPollingInterval", "10000"));
tmrGetCampaigns.Enabled = true;
// Added for support of PromptRecorder
GetAdminRequests();
tmrGetAdminRequests = new System.Windows.Forms.Timer();
tmrGetAdminRequests.Tick += new EventHandler(Timer_GetAdminRequests);
tmrGetAdminRequests.Interval = Convert.ToInt32(
Utilities.GetAppSetting("AdminPollingInterval", "10000"));
tmrGetAdminRequests.Enabled = true;
Log.Write("|DE|Admin timer interval set to {0}.", tmrGetAdminRequests.Interval);
}
else
{
Log.Write("");
Log.Write("|DE|Not Connected to VE server.");
}
}
catch (Exception ex)
{
Log.WriteException(ex, "Error in Start");
}
}
public void RunScript()
{
try
{
if (string.IsNullOrEmpty(m_RecordPath) || string.IsNullOrEmpty(m_PromptPath))
{
Log.Write("Error in prompt recorder: invalid or missing paths to play or record. Aborting.");
return;
}
if (m_NumberToCall.Length < 7)
{
Log.Write("Invalid number to call for prompt recording:{0}. Aborting.", m_NumberToCall);
return;
}
// *** Looks like it will give a channel with campaign = 0, but confirm
ManagedChannel = ManagedChannel.GetOutboundChannel(0);
if (ManagedChannel == null || ManagedChannel.ChannelResource == null)
{
// Channels not available, prior checking also implemented this will not happen
Log.Write("No channels available, recorder thread has been started without a channel.");
return;
}
// Subscribe to hangup events
try
{
ManagedChannel.ChannelResource.Disconnected -= new Disconnected(ChannelResource_Disconnected);
}
catch { }
ManagedChannel.ChannelResource.Disconnected += new Disconnected(ChannelResource_Disconnected);
// No CPA, only wait for connect
ManagedChannel.ChannelResource.CallProgress = CallProgress.WaitForConnect;
if (ManagedChannel.ChannelResource is T1Channel) // For t1, route to self
{
ManagedChannel.ChannelResource.RouteFull(ManagedChannel.ChannelResource.VoiceResource);
}
DialResult dr;
ManagedChannel.ChannelResource.CallProgressTemplate = @"Dialogic\DxCap";
Dictionary <string, int> overrides = new Dictionary <string, int>();
overrides.Add("ca_noanswer", 3600);
ManagedChannel.ChannelResource.CallProgressOverrides = overrides;
Log.WriteWithId(ManagedChannel.Id.ToString(), "Recorder Dialing {0} on channel {1}.", m_NumberToCall, ManagedChannel.ChannelResource.DeviceName);
try
{
lock (this) { isDialing = true; }
dr = ManagedChannel.ChannelResource.Dial(m_NumberToCall);
lock (this) { isDialing = false; }
}
catch (Exception ex)
{
Log.WriteException(ex, "Recorder - General dialing exception.");
dr = DialResult.Failed;
}
finally
{
ManagedChannel.ChannelResource.CallProgress = CallProgress.WaitForConnect;
}
// Log dial result
Log.WriteWithId(ManagedChannel.Id.ToString(), "The recorder dial result for {0} was: {1}.", m_NumberToCall, dr);
switch (dr)
{
case DialResult.Connected:
case DialResult.HumanDetected:
case DialResult.Successful:
case DialResult.MachineDetected:
RecordPrompts();
break;
case DialResult.NoAnswer:
case DialResult.Busy:
case DialResult.Error:
case DialResult.Failed:
case DialResult.OperatorIntercept:
default:
// call failed no answer
Log.WriteWithId(ManagedChannel.Id.ToString(), "Recorder call failed with dial result: '{0}'", dr);
break;
}
return;
}
catch (ElementsException ee)
{
// These are Telephony Specific exceptions, such an the caller hanging up the phone during a play or record.
if (ee is HangupException)
{
Log.Write("The Recorder Hungup.");
}
else
{
Log.WriteException(ee, "Recorder Elements Exception");
}
}
catch (Exception ex)
{
Log.WriteException(ex, "Error in prompt recorder main script");
}
finally
{
if (ManagedChannel != null)
{
try
{
if (isDialing)
{
try { ManagedChannel.ChannelResource.StopDial(); }
catch { }
isDialing = false;
}
if (ManagedChannel.ChannelResource != null)
{
ManagedChannel.ChannelResource.Disconnect();
ManagedChannel.ChannelResource.Disconnected -= new Disconnected(ChannelResource_Disconnected);
// Route to Home VR.
ManagedChannel.ChannelResource.RouteFull(ManagedChannel.ChannelResource.VoiceResource);
}
}
catch { }
// Add channel back to the list for later use // 0 as camp ID looks ok once again, testing will show.
ManagedChannel.ReturnChannel(ManagedChannel, 0);
}
}
}
/// <summary>
/// Return channel back to available list
/// </summary>
/// <param name="mc"></param>
/// <param name="campaignID"></param>
public static void ReturnChannel(ManagedChannel mc, long campaignID)
{
Log.Write("|MC|0|Returning channel '{1}' to available channel pool.", campaignID, mc.ChannelResource.DeviceName);
mc.Connected = false;
lock (s_SyncVar)
{
try
{
try
{
if (mc.ChannelResource != null)
{
mc.ChannelResource.Disconnect();
}
}
catch { }
if (mc.type != ChannelType.MsiChannel)
{
for (int i = 0; i < OutboundChannelList.Count; i++)
{
if (OutboundChannelList[i].Id == mc.Id)
{
OutboundChannelList[i].Status = ChannelStatus.Available;
AvailableOutboundCount++;
// decrement the count for this campaign
if (campaignID > 0)
{
int iCount = 0;
if (dCampaignChannelCount.ContainsKey(campaignID))
{
iCount = dCampaignChannelCount[campaignID];
iCount--;
dCampaignChannelCount.Remove(campaignID);
}
dCampaignChannelCount.Add(campaignID, iCount);
}
return;
}
}
}
else
{
for (int i = 0; i < MsiChannelList.Count; i++)
{
if (MsiChannelList[i].Id == mc.Id)
{
MsiChannelList[i].Status = ChannelStatus.Available;
return;
}
}
}
}
catch (Exception ee)
{
Log.WriteException(ee, "ReturnChannel Exception");
}
}
}
/// <summary>
/// New call event for channel
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
void ChannelResource_NewCall(object sender, NewCallEventArgs e)
{
if (e.ChannelResource is MsiChannel)
{
Log.Write("|MC|Msi {0} went off hook", e.ChannelResource.DeviceName);
// Start something here to managed an off hook agent...
//Check if the agent is logged in or not and play message
//to agent to Login else add to off hook list
ManagedAgent ma = ManagedAgent.CheckAgentLoggedIn(e.ChannelResource.DeviceName);
ManagedChannel mc = null;
if (ma != null)
{
if (!ma.AgentDetails.AllwaysOffHook)
{
foreach (ManagedChannel mc2 in ManagedChannel.MsiChannelList)
{
if (mc2.ChannelResource.Equals(e.ChannelResource))
{
mc = mc2;
break;
}
}
if (mc == null)
{
Log.Write("|MC|ChannelResource_NewCall unable to locate channel.");
}
else
{
ma.InboundAgent(mc);
}
}
else
{
Log.Write("|MC|ChannelResource_NewCall AllwaysOffHook agent with station-{0}", e.ChannelResource.DeviceName);
}
}
else
{
try
{
// VoiceResource on MSIChannel,
// e.ChannelResource.VoiceResource.PlayTTS("Please Login");
}
finally
{
e.ChannelResource.Disconnect();
}
}
}
else
{
// Handle new call event
try
{
Log.Write("|MC|{0} NewCall. Answering.", e.ChannelResource.DeviceName); // MONROE
e.ChannelResource.Answer();
Log.Write("|MC|{0} Playing Good Bye Message.", e.ChannelResource.DeviceName);
e.ChannelResource.VoiceResource.Play(@"AudioFiles\Goodbye.wav");
}
finally
{
Log.Write("|MC|{0} Disconnecting.", e.ChannelResource.DeviceName);
e.ChannelResource.Disconnect();
}
}
}