protected void Page_Load(object sender, EventArgs e)
{
Master.ChildPageTitle = "Tickets Managament";
if (!IsPostBack)
{
LoadDDl();
if (TicketID == 0)
{
Response.Redirect("~/capa/managetickets.aspx");
}
else
{
Pricing.BLL.Tickets ticket = new Pricing.BLL.Tickets();
ticket.LoadByPrimaryKey(TicketID);
if (ticket.RowCount == 0)
Response.Redirect("~/capa/managetickets.aspx");
uiLabelRequestText.Text = ticket.TextRequest;
if (!string.IsNullOrEmpty(ticket.TradeName))
uiLabelDrugName.Text = ticket.TradeName;
else
{
Pricing.BLL.TradePricing drug = new Pricing.BLL.TradePricing();
drug.LoadByPrimaryKey(ticket.TradePricingID);
uiLabelDrugName.Text = drug.TradeName;
}
if (!ticket.IsColumnNull("FileAttachement"))
{
if (!string.IsNullOrEmpty("FileAttachement"))
{
uiLiteralAttach.Text = "<a href='" + ticket.FileAttachement + "' class='btn btn-primary'>Check attachment</a>";
uiLiteralAttach.Visible = true;
}
else
uiLiteralAttach.Visible = false;
}
else
{
uiLiteralAttach.Visible = false;
}
if (ticket.TicketStatusID == 4)
{
uiPanelResponse.Visible = false;
}
else
{
uiPanelResponse.Visible = true;
}
BindHistory();
}
}
lblCloseTicketValidation.Text = "";
}
protected void Page_Load(object sender, EventArgs e)
{
if (!IsPostBack)
{
LoadDDl();
if (TicketID == 0)
{
Response.Redirect("~/tickets.aspx");
}
else
{
Pricing.BLL.Tickets ticket = new Pricing.BLL.Tickets();
ticket.LoadByPrimaryKey(TicketID);
if(ticket.RowCount == 0)
Response.Redirect("~/tickets.aspx");
uiLabelRequestText.Text = ticket.TextRequest;
if (!string.IsNullOrEmpty(ticket.TradeName))
uiLabelDrugName.Text = ticket.TradeName;
else
{
Pricing.BLL.TradePricing drug = new Pricing.BLL.TradePricing();
drug.LoadByPrimaryKey(ticket.TradePricingID);
uiLabelDrugName.Text = drug.TradeName;
}
if (ticket.TicketStatusID == 4)
{
uiPanelResponse.Visible = true;
}
else
{
uiPanelResponse.Visible = false;
}
BindHistory();
}
}
}
protected void uiLinkButtonReply_Click(object sender, EventArgs e)
{
Pricing.BLL.Tickets ticket = new Pricing.BLL.Tickets();
ticket.LoadByPrimaryKey(TicketID);
TicketHistory history = new TicketHistory();
history.AddNew();
history.TicketID = TicketID;
history.ResponseDate = DateTime.Now;
history.ResponseText = uiTextBoxResponse.Text;
if (ticket.TicketStatusID == 4) // need more info
history.TicketStatusID = 5; // need more info / complete
//history.TicketStatusID = Convert.ToInt32(uiDropDownListStatus.SelectedValue);
string filepath = "";
if (uiFileUploadAttach.HasFile)
{
filepath = "/Attachments/TicketHistory/" + DateTime.Now.ToString("ddMMyyyyhhmmss_") + uiFileUploadAttach.FileName;
uiFileUploadAttach.SaveAs(Server.MapPath("~" + filepath));
history.FileAttachement = filepath;
}
history.Save();
if (ticket.TicketStatusID == 4) // need more info
ticket.TicketStatusID = 5; // need more info / complete
//ticket.TicketStatusID = Convert.ToInt32(uiDropDownListStatus.SelectedValue);
ticket.Save();
if (ticket.TicketStatusID == 4)
{
uiPanelResponse.Visible = true;
}
else
{
uiPanelResponse.Visible = false;
}
uiTextBoxResponse.Text = "";
uiDropDownListStatus.SelectedIndex = 0;
BindHistory();
}
private void LoadDDl()
{
Pricing.BLL.TicketStatus status = new Pricing.BLL.TicketStatus();
status.LoadAll();
uiDropDownListStatus.DataSource = status.DefaultView;
uiDropDownListStatus.DataTextField = Pricing.BLL.TicketStatus.ColumnNames.Name;
uiDropDownListStatus.DataValueField = Pricing.BLL.TicketStatus.ColumnNames.TicketStatusID;
uiDropDownListStatus.DataBind();
// Remove from the status list - the last status for the current ticket - to prevent status duplication .
Pricing.BLL.Tickets obj = new Pricing.BLL.Tickets();
obj.LoadByPrimaryKey(TicketID);
ListItem item = uiDropDownListStatus.Items.FindByValue(obj.TicketStatusID.ToString());
uiDropDownListStatus.Items.Remove(item);
}
protected void uiLinkButtonReply_Click(object sender, EventArgs e)
{
if (uiDropDownListStatus.SelectedItem.Text == "Closed" && uiTextBoxResponse.Text=="")
{
lblCloseTicketValidation.Text = "You must write a comment before close the ticket !";
return;
}
// Admin only can change the status if it was closed
Pricing.BLL.Tickets objTicket = new Pricing.BLL.Tickets();
objTicket.LoadByPrimaryKey(TicketID);
if (CodeGlobal.LogedInUser.s_Privaledge != "admin" && objTicket.TicketStatusID == 2)
{
lblCloseTicketValidation.Text = "System Admin only who can change the status now !";
return;
}
TicketHistory history = new TicketHistory();
history.AddNew();
history.TicketID = TicketID;
history.ResponseDate = DateTime.Now;
history.ResponseText = uiTextBoxResponse.Text;
history.TicketStatusID = Convert.ToInt32(uiDropDownListStatus.SelectedValue);
string filepath = "";
if (uiFileUploadAttach.HasFile)
{
filepath = "/Attachments/TicketHistory/" + DateTime.Now.ToString("ddMMyyyyhhmmss_") + uiFileUploadAttach.FileName;
uiFileUploadAttach.SaveAs(Server.MapPath("~" + filepath));
history.FileAttachement = filepath;
}
history.Save();
Pricing.BLL.Tickets ticket = new Pricing.BLL.Tickets();
ticket.LoadByPrimaryKey(TicketID);
ticket.TicketStatusID = Convert.ToInt32(uiDropDownListStatus.SelectedValue);
ticket.Save();
if (ticket.TicketStatusID == 4)
{
uiPanelResponse.Visible = false;
}
else
{
uiPanelResponse.Visible = true;
}
uiTextBoxResponse.Text = "";
uiDropDownListStatus.SelectedIndex = 0;
BindHistory();
LoadDDl();
}
private void BindTickets()
{
Pricing.BLL.Tickets companyTickets = new Pricing.BLL.Tickets();
companyTickets.GetAllTicketsByCompanyID(CodeGlobal.LogedInCompany.CompanyID);
uiGridViewTickets.DataSource = companyTickets.DefaultView;
uiGridViewTickets.DataBind();
}
protected void uiLinkButtonAddTicket_Click(object sender, EventArgs e)
{
// condition added to solve refresh postback action
if (Session["RefreshHit_tic"].ToString() == ViewState["RefreshHit_tic"].ToString())
{
Pricing.BLL.Tickets companyTickets = new Pricing.BLL.Tickets();
companyTickets.AddNew();
companyTickets.CompanyID = CodeGlobal.LogedInCompany.CompanyID;
companyTickets.TicketTypeID = Convert.ToInt32(uiDropDownListType.SelectedValue);
companyTickets.TicketStatusID = 1; // open
if (uiDropDownListDrugs.SelectedValue != "0")
{
companyTickets.TradePricingID = Convert.ToInt32(uiDropDownListDrugs.SelectedValue);
}
else
{
companyTickets.TradeName = uiTextBoxTradeName.Text;
}
companyTickets.TextRequest = uiTextBoxRequestText.Text;
DirectoryInfo dir = new DirectoryInfo(Server.MapPath("~/Attachments/Tickets"));
if (!dir.Exists)
dir.Create();
string filepath = "";
if (uiFileUploadAttach.HasFile)
{
filepath = "/Attachments/Tickets/" + DateTime.Now.ToString("ddMMyyyyhhmmss_") + uiFileUploadAttach.FileName;
uiFileUploadAttach.SaveAs(Server.MapPath("~" + filepath));
companyTickets.FileAttachement = filepath;
}
companyTickets.InitiateDate = DateTime.Now;
switch (uiDropDownListType.SelectedValue)
{
case "1":
if (!string.IsNullOrEmpty(uiTextBoxCommittedDate.Text))
{
DateTime d;
DateTime.TryParseExact(uiTextBoxCommittedDate.Text, "dd/MM/yyyy", null, System.Globalization.DateTimeStyles.None, out d);
if (d != null && d != DateTime.MinValue)
{
companyTickets.LastCommitteeDate = d;
}
}
companyTickets.LastDescision = uiTextBoxCommittedDecision.Text;
double price = 0;
double.TryParse(uiTextBoxCommittedPrice.Text, out price);
companyTickets.CurrentPrice = price;
break;
case "2":
case "3":
double currentprice = 0;
double.TryParse(uiTextBoxCurrentPrice.Text, out currentprice);
companyTickets.CurrentPrice = currentprice;
double suggestprice = 0;
double.TryParse(uiTextBoxSuggestedPrice.Text, out suggestprice);
companyTickets.CurrentPrice = suggestprice;
break;
default:
break;
}
companyTickets.Save();
//solve refresh postback action
Session["RefreshHit_tic"] = Server.UrlEncode(System.DateTime.Now.ToString());
}
BindTickets();
}
