public ActionResult ReportPerformance(string From, string To, string ProjectId)
{
List <Dictionary <String, String> > _list = new List <Dictionary <string, string> >();
NameValueCollection nvc = Request.Form;
DateTime dtFrom = Convert.ToDateTime(From);
DateTime dtTo = Convert.ToDateTime(To);
int CustProId = Convert.ToInt32(ProjectId);
int target = 0;
var result = new List <contactCenterModels.Performance>();
DateTime dateNow = DateTime.Now;
String StartDate = dtFrom.ToString("yyyy-MM-dd");
String EndDate = dtTo.ToString("yyyy-MM-dd");
ParamReport pr = new ParamReport();
pr.CustomerName = "";
pr.ProjectName = "";
pr.DateFrom = dtFrom.ToString("dd-MMM-yyyy");
pr.DateTo = dtTo.ToString("dd-MMM-yyyy");
//Defined SQL CONNECTION
SqlConnection connection = new SqlConnection();
connection.ConnectionString = ConfigurationManager.ConnectionStrings["dbconnection"].ConnectionString;
using (SqlConnection dbconnection = connection)
{
//membuka koneksi database
dbconnection.Open();
String query = @"( select
CustProName
, CustomerName
from TT_CustomerProject p
inner join TR_Customer c
on p.CustomerId = c.CustomerId
where CustProId = " + CustProId + " )";
using (SqlDataAdapter cmd = new SqlDataAdapter(query, dbconnection))
{
DataSet CustPro = new DataSet("CustomerProject");
cmd.FillSchema(CustPro, SchemaType.Source, "CustomerProject");
cmd.Fill(CustPro, "CustomerProject");
DataTable tblCustPro;
tblCustPro = CustPro.Tables["CustomerProject"];
for (int i = 0; i < tblCustPro.Rows.Count; i++)
{
pr.CustomerName = tblCustPro.Rows[i][0].ToString();
pr.ProjectName = tblCustPro.Rows[i][1].ToString();
}
}
query = @"( select a.TargetData/b.UserId as Jumlah
from TR_TargetSetting a,
(
select count(UserId) as UserId
from TT_UserProject
where CustProId = @CustProId
)b
where a.CustProId = @CustProId )";
using (SqlCommand cmd = new SqlCommand(query, dbconnection))
{
cmd.Parameters.AddWithValue("@CustProId", CustProId);
target = Convert.ToInt32(cmd.ExecuteScalar());
}
query = "SELECT a.UserId, b.UserName, b.UserSkill FROM TT_UserProject a join TR_User b on a.UserId = b.UserId WHERE CustProId = " + CustProId + "AND UserManagerId = '" + Session["UserId"] + "'";
using (SqlDataAdapter cmd = new SqlDataAdapter(query, dbconnection))
{
DataSet User = new DataSet("UserId");
cmd.FillSchema(User, SchemaType.Source, "TT_UserProject");
cmd.Fill(User, "TT_UserProject");
DataTable tblUser;
tblUser = User.Tables["TT_UserProject"];
for (int i = 0; i < tblUser.Rows.Count; i++)
{
String query1 = @"Select a.UserId ,
b.UserName ,
b.UserSkill,
--Closing*100/Convert(float, @Target) as Achievement ,
Closing/
CONVERT(FLOAT,
@Target * (
(CASE(UserSkill)
when 'Junior' then ts.Beginner
when 'Intermediate' then ts.Intermediate
else ts.Advance
end)/Convert(Float,100)
)) * 100 Achievement,
@Target as Target ,
Closing ,
Prospect ,
Promising ,
Contacted ,
Connected ,
NotConnected ,
Total = Closing + Prospect + Promising + Contacted + Connected + NotConnected
from
(
Select UserId ,CustProId,
Sum(Case when CallStatus='Closing' then 1 else 0 END) as Closing ,
Sum(Case when CallStatus='Prospect' then 1 else 0 END) as Prospect ,
Sum(Case when CallStatus='Promising' then 1 else 0 END) as Promising ,
Sum(Case when CallStatus='Contacted' then 1 else 0 END) as Contacted ,
Sum(Case when CallStatus='Connected' then 1 else 0 END) as Connected ,
Sum(Case when CallStatus='Not Connected' then 1 else 0 END) as NotConnected
from (
select callh.UserId ,callh.CallStatus, ct.CustProId
from TT_CallHistory callh join
(
select ContactId, max(CallDate) as CallDate
from TT_CallHistory
group by ContactId
)a
on callh.CallDate=a.CallDate and callh.ContactId=a.ContactId
inner join TR_CONTACT ct
on ct.ContactId = callh.ContactId
where ct.CustProId = @CustProId and callh.CallDate between @StartDate and @EndDate
)a
group by a.UserId, CustProId
)a join TR_User b on a.UserId=b.UserId
inner join TR_TargetSetting ts
on ts.CustProId = a.CustProId
and ts.TargetFrom < GETDATE() and ts.TargetTo >= GETDATE()
WHERE a.UserId=@User";
using (SqlCommand command = new SqlCommand(query1, dbconnection))
{
var data = new contactCenterModels.Performance();
command.Parameters.AddWithValue("@User", tblUser.Rows[i][0].ToString());
command.Parameters.AddWithValue("@Target", target);
command.Parameters.AddWithValue("@CustProId", CustProId);
command.Parameters.AddWithValue("@StartDate", StartDate);
command.Parameters.AddWithValue("@EndDate", EndDate);
SqlDataReader reader = command.ExecuteReader();
if (!reader.HasRows)
{
//data.Periode = Periode;
data.UserName = tblUser.Rows[i][1].ToString();
//data.Achievment = 0;
data.Target = target;
data.Closing = 0;
data.Prospect = 0;
data.Contacted = 0;
data.Connected = 0;
data.NotConnected = 0;
data.Achievment = "0";
data.Image = "../Asset/images/poorly.png";
data.UserSkill = tblUser.Rows[i][2].ToString();
result.Add(data);
//Console.WriteLine((i + 1) + ". | " + tblUser.Rows[i][0].ToString() + " | " + tblUser.Rows[i][1].ToString() + "| 0% | " + target + "| 0 | 0 | 0 | 0 | 0 | 0 | 0");
}
else
{
while (reader.Read())
{
//data.Periode = Periode;
data.UserName = reader["UserName"].ToString();
data.Achievment = String.Format("{0:0.#}", Convert.ToDouble(reader["Achievement"].ToString()));
data.Target = target;
data.Closing = Convert.ToInt32(reader["Closing"].ToString());
data.Prospect = Convert.ToInt32(reader["Prospect"].ToString());
data.Contacted = Convert.ToInt32(reader["Contacted"].ToString());
data.Connected = Convert.ToInt32(reader["Connected"].ToString());
data.NotConnected = Convert.ToInt32(reader["NotConnected"].ToString());
data.UserSkill = reader["UserSkill"].ToString();
data.Image = (Convert.ToDouble(reader["Achievement"].ToString())) > 95 ? "../Asset/images/very-good.png" : "../Asset/images/poorly.png";
result.Add(data);
//Console.WriteLine((i + 1) + ". | " + reader["UserId"].ToString() + " | " + reader["UserName"].ToString() + " | " + reader["Achievement"].ToString() + "% | " + target + " | " + reader["Closing"].ToString() + " | " + reader["Prospect"].ToString() + " | " + reader["Promising"].ToString() + " | " + reader["Contacted"].ToString() + " | " + reader["Connected"].ToString() + " | " + reader["NotConnected"].ToString() + " | " + reader["Total"].ToString());
}
}
reader.Close();
}
}
}
}
ExportPDFPerformance(result, pr);
return(View());
}
void ExportPDFProductivity(List <Productivity> pr, ParamReport prp)
{
try
{
BaseFont bfTimes = BaseFont.CreateFont(BaseFont.TIMES_ROMAN, BaseFont.CP1252, false);
iTextSharp.text.Font times = new iTextSharp.text.Font(bfTimes, 14, iTextSharp.text.Font.BOLD, iTextSharp.text.BaseColor.BLACK);
Font font8 = FontFactory.GetFont("ARIAL", 12, Font.BOLD, BaseColor.BLACK);
Document pdfDoc = new Document(PageSize.A4, 10f, 10f, 10f, 10f);
pdfDoc.SetMargins(8f, 8f, 8f, 8f);
PdfWriter.GetInstance(pdfDoc, Response.OutputStream);
pdfDoc.Open();
//pdfDoc.Add(new Paragraph("Welcome to dotnetfox"));
Response.ContentType = "application/pdf";
Response.AddHeader("content-disposition", "attachment;" +
"filename=Report Productivity.pdf");
Response.Cache.SetCacheability(HttpCacheability.NoCache);
Font fontstys = FontFactory.GetFont("Times New Roman", 8, BaseColor.BLACK);
Font fontMap = FontFactory.GetFont("Arial", 10, BaseColor.BLUE);
Font fontbold = FontFactory.GetFont("Times New Roman", 8, Font.BOLD, BaseColor.BLACK);
PdfPTable table = new PdfPTable(3);
float[] widths = new float[] { 0.6f, 0.1f, 3f };
table.SetWidths(widths);
table.WidthPercentage = 70f;
//Detail Merchant
PdfPCell cell = new PdfPCell(new Phrase("Report Productivity", font8));
cell.Colspan = 3;
cell.HorizontalAlignment = 1; //0=Left, 1=Centre, 2=Right
cell.BackgroundColor = BaseColor.CYAN;
PdfPCell cells = new PdfPCell(new Phrase(" "));
cells.Colspan = 3;
cells.Border = 0;
cells.HorizontalAlignment = 1; //0=Left, 1=Centre, 2=Right
PdfPCell cell1 = new PdfPCell(new Phrase("Customer ", fontstys));
cell1.Border = 0;
PdfPCell cell1a = new PdfPCell(new Phrase(":", fontstys));
cell1a.Border = 0;
PdfPCell cell1s = new PdfPCell(new Phrase(prp.CustomerName, fontstys));
cell1s.Border = 0;
PdfPCell cell2 = new PdfPCell(new Phrase("Project ", fontstys));
cell2.Border = 0;
PdfPCell cell2a = new PdfPCell(new Phrase(":", fontstys));
cell2a.Border = 0;
PdfPCell cell2s = new PdfPCell(new Phrase(prp.ProjectName, fontstys));
cell2s.Border = 0;
PdfPCell cell3 = new PdfPCell(new Phrase("From ", fontstys));
cell3.Border = 0;
PdfPCell cell3a = new PdfPCell(new Phrase(":", fontstys));
cell3a.Border = 0;
PdfPCell cell3s = new PdfPCell(new Phrase(prp.DateFrom, fontstys));
cell3s.Border = 0;
PdfPCell cell4 = new PdfPCell(new Phrase("To ", fontstys));
cell4.Border = 0;
PdfPCell cell4a = new PdfPCell(new Phrase(":", fontstys));
cell4a.Border = 0;
PdfPCell cell4s = new PdfPCell(new Phrase(prp.DateTo, fontstys));
cell4s.Border = 0;
table.AddCell(cell);
table.AddCell(cell1);
table.AddCell(cell1a);
table.AddCell(cell1s);
table.AddCell(cell2);
table.AddCell(cell2a);
table.AddCell(cell2s);
table.AddCell(cell3);
table.AddCell(cell3a);
table.AddCell(cell3s);
table.AddCell(cell4);
table.AddCell(cell4a);
table.AddCell(cell4s);
//Table Report
PdfPTable tableCust = new PdfPTable(1);
tableCust.WidthPercentage = 80f;
PdfPCell MapSpasi = new PdfPCell(new Phrase("\n"));
MapSpasi.Border = 0;
tableCust.AddCell(MapSpasi);
//Data Detail Report
PdfPTable tbReport = new PdfPTable(4);
float[] widthReport = new float[] { 1f, 0.5f, 0.5f, 0.5f };
tbReport.SetWidths(widthReport);
tbReport.WidthPercentage = 70f;
PdfPCell Cell;
Cell = new PdfPCell(new Phrase("Agent Name", fontbold));
Cell.HorizontalAlignment = 1;
tbReport.AddCell(Cell);
Cell = new PdfPCell(new Phrase("Call Attempt", fontbold));
Cell.HorizontalAlignment = 1;
tbReport.AddCell(Cell);
Cell = new PdfPCell(new Phrase("Utilization", fontbold));
Cell.HorizontalAlignment = 1;
tbReport.AddCell(Cell);
Cell = new PdfPCell(new Phrase("Talk Time", fontbold));
Cell.HorizontalAlignment = 1;
tbReport.AddCell(Cell);
foreach (var dtReport in pr)
{
PdfPCell CellUser = new PdfPCell(new Phrase(dtReport.UserName, fontstys));
CellUser.HorizontalAlignment = 0;
tbReport.AddCell(CellUser);
PdfPCell CellTarget = new PdfPCell(new Phrase(dtReport.callAtemp.ToString("N0"), fontstys));
CellTarget.HorizontalAlignment = 2;
tbReport.AddCell(CellTarget);
PdfPCell CellClosing = new PdfPCell(new Phrase(dtReport.Utillization.ToString("N0"), fontstys));
CellClosing.HorizontalAlignment = 2;
tbReport.AddCell(CellClosing);
PdfPCell CellProspect = new PdfPCell(new Phrase(dtReport.talkTime.ToString(), fontstys));
CellProspect.HorizontalAlignment = 1;
tbReport.AddCell(CellProspect);
}
pdfDoc.Add(new Paragraph("\n"));
pdfDoc.Add(table);
//pdfDoc.Add(new Paragraph("\n"));
pdfDoc.Add(tableCust);
pdfDoc.Add(tbReport);
pdfDoc.Add(new Paragraph("\n"));
pdfDoc.Close();
Response.Write(pdfDoc);
Response.End();
}
catch (Exception ex)
{
}
}
public ActionResult ReportProductivity(string From, string To, string ProjectId)
{
List <Dictionary <String, String> > _list = new List <Dictionary <string, string> >();
NameValueCollection nvc = Request.Form;
DateTime dtFrom = Convert.ToDateTime(From);
DateTime dtTo = Convert.ToDateTime(To);
int CustProId = Convert.ToInt32(ProjectId);
int target = 0;
var productivity = new List <contactCenterModels.Productivity>();
DateTime dateNow = DateTime.Now;
String StartDate = dtFrom.ToString("yyyy-MM-dd");
String EndDate = dtTo.ToString("yyyy-MM-dd");
ParamReport pr = new ParamReport();
pr.CustomerName = "";
pr.ProjectName = "";
pr.DateFrom = dtFrom.ToString("dd-MMM-yyyy");
pr.DateTo = dtTo.ToString("dd-MMM-yyyy");
//Defined SQL CONNECTION
SqlConnection connection = new SqlConnection();
connection.ConnectionString = ConfigurationManager.ConnectionStrings["dbconnection"].ConnectionString;
using (SqlConnection dbconnection = connection)
{
//membuka koneksi database
dbconnection.Open();
String query = @"( select
CustProName
, CustomerName
from TT_CustomerProject p
inner join TR_Customer c
on p.CustomerId = c.CustomerId
where CustProId = " + CustProId + " )";
using (SqlDataAdapter cmd = new SqlDataAdapter(query, dbconnection))
{
DataSet CustPro = new DataSet("CustomerProject");
cmd.FillSchema(CustPro, SchemaType.Source, "CustomerProject");
cmd.Fill(CustPro, "CustomerProject");
DataTable tblCustPro;
tblCustPro = CustPro.Tables["CustomerProject"];
for (int i = 0; i < tblCustPro.Rows.Count; i++)
{
pr.CustomerName = tblCustPro.Rows[i][0].ToString();
pr.ProjectName = tblCustPro.Rows[i][1].ToString();
}
}
query = @"( select a.TargetData/b.UserId as Jumlah
from TR_TargetSetting a,
(
select count(UserId) as UserId
from TT_UserProject
where CustProId = @CustProId
)b
where a.CustProId = @CustProId )";
using (SqlCommand cmd = new SqlCommand(query, dbconnection))
{
cmd.Parameters.AddWithValue("@CustProId", CustProId);
target = Convert.ToInt32(cmd.ExecuteScalar());
}
query = "SELECT a.UserId, b.UserName, b.UserSkill FROM TT_UserProject a join TR_User b on a.UserId = b.UserId WHERE CustProId = " + CustProId + "AND UserManagerId = '" + Session["UserId"] + "'";
using (SqlDataAdapter cmd = new SqlDataAdapter(query, dbconnection))
{
DataSet User = new DataSet("UserId");
cmd.FillSchema(User, SchemaType.Source, "TT_UserProject");
cmd.Fill(User, "TT_UserProject");
DataTable tblUser;
tblUser = User.Tables["TT_UserProject"];
for (int i = 0; i < tblUser.Rows.Count; i++)
{
string query2 = @" SELECT a.UserId ,
SUM(CONVERT(INT, jamDuration)) as Jam ,
SUM(CONVERT(INT, MenitDuration)) as Menit ,
SUM(CONVERT(INT, DetikDuration)) as Detik ,
COUNT(a.UserId) As Attempt,
b.jumlah as Utillization
FROM(
SELECT TT_CallHistory.UserId,
TT_CallHistory.ContactId,
--COUNT(ContactId) as Utillization,
SUBSTRING(CallDuration, 1, 2) AS jamDuration,
SUBSTRING(CallDuration, 4, 2) AS MenitDuration,
SUBSTRING(CallDuration, 7, 2) AS DetikDuration
FROM TT_CallHistory
inner join TR_CONTACT ct
on ct.ContactId = TT_CallHistory.ContactId
where ct.CustProId = @CustProId and CallDate between @StartDate AND @EndDate
) a join
(
SELECT UserId, sum(1) as jumlah
FROM(
SELECT TT_CallHistory.UserId, TT_CallHistory.contactId
FROM TT_CallHistory
inner join TR_CONTACT ct
on ct.ContactId = TT_CallHistory.ContactId
where ct.CustProId = @CustProId and CallDate between @StartDate AND @EndDate
GROUP BY TT_CallHistory.UserId, TT_CallHistory.ContactId
)a
GROUP BY UserId
) b on a.UserId = b.UserId
Where a.UserId = @User
GROUP BY a.UserId, b.jumlah";
using (SqlCommand command = new SqlCommand(query2, dbconnection))
{
var data = new contactCenterModels.Productivity();
command.Parameters.AddWithValue("@User", tblUser.Rows[i][0].ToString());
command.Parameters.AddWithValue("@CustProId", CustProId);
command.Parameters.AddWithValue("@StartDate", StartDate);
command.Parameters.AddWithValue("@EndDate", EndDate);
SqlDataReader reader = command.ExecuteReader();
if (!reader.HasRows)
{
//data.Periode = Periode;
data.UserName = tblUser.Rows[i][1].ToString();
data.callAtemp = 0;
data.Utillization = 0;
data.talkTime = "00:00:00";
productivity.Add(data);
//Console.WriteLine((i + 1) + ". | " + tblUser.Rows[i][0].ToString() + " | " + tblUser.Rows[i][1].ToString() + "| 0% | " + target + "| 0 | 0 | 0 | 0 | 0 | 0 | 0");
}
else
{
while (reader.Read())
{
//data.Periode = Periode;
data.UserName = tblUser.Rows[i][1].ToString();
data.callAtemp = Convert.ToInt32(reader["Attempt"].ToString());
data.Utillization = Convert.ToInt32(reader["Utillization"].ToString());
int Detik = Convert.ToInt32(reader["Detik"].ToString());
int Menit = Convert.ToInt32(reader["Menit"].ToString());
int Jam = Convert.ToInt32(reader["Jam"].ToString());
Menit = Menit + (Detik / 60);
Detik = Detik % 60;
Jam = Jam + (Menit / 60);
Menit = Menit % 60;
data.talkTime = Jam.ToString().PadLeft(2, '0') + ":" + Menit.ToString().PadLeft(2, '0') + ":" + Detik.ToString().PadLeft(2, '0');
productivity.Add(data);
//Console.WriteLine((i + 1) + ". | " + reader["UserId"].ToString() + " | " + reader["UserName"].ToString() + " | " + reader["Achievement"].ToString() + "% | " + target + " | " + reader["Closing"].ToString() + " | " + reader["Prospect"].ToString() + " | " + reader["Promising"].ToString() + " | " + reader["Contacted"].ToString() + " | " + reader["Connected"].ToString() + " | " + reader["NotConnected"].ToString() + " | " + reader["Total"].ToString());
}
}
reader.Close();
}
}
}
}
ExportPDFProductivity(productivity, pr);
return(View());
}
