public static TicketRequest FromResponseData(Ticket responseData)
{
return(TicketRequest.FromResponseType <Ticket, TicketRequest>(responseData));
}
public static Ticket ToResponseData(TicketRequest requestData)
{
return(TicketRequest.ToResponseType <TicketRequest, Ticket>(requestData));
}
public void Setup()
{
_kayakoApiRequest = new Mock<IKayakoApiRequest>();
_ticketController = new TicketController(_kayakoApiRequest.Object);
_responseTicketCollection = new TicketCollection
{
new Ticket()
};
_createTicketRequestRequiredFields = new TicketRequest
{
Subject = "Subject",
FullName = "Fullname",
Email = "*****@*****.**",
Contents = "Contents",
DepartmentId = 1,
TicketStatusId = 2,
TicketPriorityId = 3,
TicketTypeId = 4
};
_createTicketRequiredFieldsParameters = "subject=Subject&fullname=Fullname&[email protected]&contents=Contents&departmentid=1&ticketstatusid=2&ticketpriorityid=3&tickettypeid=4";
_responseTicketCustomFields = new TicketCustomFields
{
FieldGroups = new List<TicketCustomFieldGroup>
{
new TicketCustomFieldGroup
{
Id = 1,
Title = "Title",
Fields = new[]
{
new TicketCustomField
{
Type = TicketCustomFieldType.Text,
Name = "FieldName1",
FieldContent = "content1"
},
new TicketCustomField
{
Type = TicketCustomFieldType.Text,
Name = "FieldName2",
FieldContent = "content2"
}
}
}
}
};
}
public static Ticket ToResponseData(TicketRequest requestData)
{
return TicketRequest.ToResponseType<TicketRequest, Ticket>(requestData);
}
public void UpdateTicket_TemplateGroupName()
{
var ticketRequest = new TicketRequest
{
Id = 39,
TemplateGroupName = "templatename"
};
const string parameters = "templategroup=templatename";
UpdateTicketRequest(parameters, ticketRequest);
}
private void UpdateTicketRequest(string parameters, TicketRequest ticketRequest)
{
string apiMethod = String.Format("/Tickets/Ticket/{0}", ticketRequest.Id);
_kayakoApiRequest.Setup(x => x.ExecutePut<TicketCollection>(apiMethod, parameters)).Returns(_responseTicketCollection);
Ticket ticket = _ticketController.UpdateTicket(ticketRequest);
_kayakoApiRequest.Verify(x => x.ExecutePut<TicketCollection>(apiMethod, parameters), Times.Once());
Assert.That(ticket, Is.EqualTo(_responseTicketCollection.FirstOrDefault()));
}
public void UpdateTicket_TemplateGroupId()
{
var ticketRequest = new TicketRequest
{
Id = 39,
TemplateGroupId = 1
};
const string parameters = "templategroup=1";
UpdateTicketRequest(parameters, ticketRequest);
}
public void UpdateTicket()
{
var ticketRequest = new TicketRequest
{
Id = 39,
Subject = "Subject",
FullName = "Fullname",
Email = "*****@*****.**",
DepartmentId = 1,
TicketStatusId = 2,
TicketPriorityId = 3,
TicketTypeId = 4,
OwnerStaffId = 5,
UserId = 6,
TemplateGroupId = 7
};
string parameters = "subject=Subject&fullname=Fullname&[email protected]&departmentid=1&ticketstatusid=2&ticketpriorityid=3&tickettypeid=4&ownerstaffid=5&userid=6&templategroup=7";
UpdateTicketRequest(parameters, ticketRequest);
}
public Ticket UpdateTicket(TicketRequest request)
{
request.EnsureValidData(RequestTypes.Update);
RequestBodyBuilder parameters = new RequestBodyBuilder();
if (!String.IsNullOrEmpty(request.Subject))
{
parameters.AppendRequestData("subject", request.Subject);
}
if (!String.IsNullOrEmpty(request.FullName))
{
parameters.AppendRequestData("fullname", request.FullName);
}
if (!String.IsNullOrEmpty(request.Email))
{
parameters.AppendRequestData("email", request.Email);
}
if (request.DepartmentId != null)
{
parameters.AppendRequestData("departmentid", request.DepartmentId);
}
if (request.TicketStatusId != null)
{
parameters.AppendRequestData("ticketstatusid", request.TicketStatusId);
}
if (request.TicketPriorityId != null)
{
parameters.AppendRequestData("ticketpriorityid", request.TicketPriorityId);
}
if (request.TicketTypeId != null)
{
parameters.AppendRequestData("tickettypeid", request.TicketTypeId);
}
if (request.OwnerStaffId != null)
{
parameters.AppendRequestData("ownerstaffid", request.OwnerStaffId);
}
if (request.UserId != null)
{
parameters.AppendRequestData("userid", request.UserId);
}
if (request.TemplateGroupId != null)
{
parameters.AppendRequestData("templategroup", request.TemplateGroupId);
}
else if(!string.IsNullOrEmpty(request.TemplateGroupName))
{
parameters.AppendRequestData("templategroup", request.TemplateGroupName);
}
string apiMethod = String.Format("/Tickets/Ticket/{0}", request.Id);
TicketCollection tickets = Connector.ExecutePut<TicketCollection>(apiMethod, parameters.ToString());
if (tickets != null && tickets.Count > 0)
{
return tickets[0];
}
return null;
}
public Ticket CreateTicket(TicketRequest ticketRequest)
{
string apiMethod = "/Tickets/Ticket";
ticketRequest.EnsureValidData(RequestTypes.Create);
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("subject", ticketRequest.Subject);
parameters.AppendRequestData("fullname", ticketRequest.FullName);
parameters.AppendRequestData("email", ticketRequest.Email);
parameters.AppendRequestData("contents", ticketRequest.Contents);
parameters.AppendRequestData("departmentid", ticketRequest.DepartmentId);
parameters.AppendRequestData("ticketstatusid", ticketRequest.TicketStatusId);
parameters.AppendRequestData("ticketpriorityid", ticketRequest.TicketPriorityId);
parameters.AppendRequestData("tickettypeid", ticketRequest.TicketTypeId);
if (ticketRequest.AutoUserId != null)
{
parameters.AppendRequestData("autouserid", Convert.ToInt32(ticketRequest.AutoUserId));
}
else if (ticketRequest.UserId != null)
{
parameters.AppendRequestData("userid", ticketRequest.UserId);
}
else if (ticketRequest.StaffId != null)
{
parameters.AppendRequestData("staffid", ticketRequest.StaffId);
}
if (ticketRequest.OwnerStaffId != null)
{
parameters.AppendRequestData("ownerstaffid", ticketRequest.OwnerStaffId);
}
if (ticketRequest.TemplateGroupId != null)
{
parameters.AppendRequestData("templategroup", ticketRequest.TemplateGroupId);
}
else if (!string.IsNullOrEmpty(ticketRequest.TemplateGroupName))
{
parameters.AppendRequestData("templategroup", ticketRequest.TemplateGroupName);
}
if (ticketRequest.IgnoreAutoResponder != null)
{
parameters.AppendRequestData("ignoreautoresponder", Convert.ToInt32(ticketRequest.IgnoreAutoResponder));
}
if (ticketRequest.CreationType != null)
{
parameters.AppendRequestData("type", EnumUtility.ToApiString(ticketRequest.CreationType));
}
TicketCollection tickets = Connector.ExecutePost<TicketCollection>(apiMethod, parameters.ToString());
if (tickets.Count > 0)
{
return tickets[0];
}
return null;
}
public void CreateUpdateDeleteTicket()
{
string subject = "Ticket Subject";
string fullname = "Ticket FullName";
string email = "*****@*****.**";
string contents = "Contents of the ticket";
int deptId = 3;
int statusId = 1;
int priorityId = 1;
int typeId = 1;
int ownerId = 1;
TicketCreationType type = TicketCreationType.Default;
TicketRequest request = new TicketRequest()
{
Subject = subject,
FullName = fullname,
Email = email,
Contents = contents,
DepartmentId = deptId,
TemplateGroupId = 1,
TicketStatusId = statusId,
TicketPriorityId = priorityId,
TicketTypeId = typeId,
OwnerStaffId = ownerId,
CreationType = type,
AutoUserId = true,
};
//Ticket createdTicket = TestSetup.KayakoApiService.Tickets.CreateTicket(subject, fullname, email, contents, deptId, statusId, priorityId, typeId, ownerId, type);
Ticket createdTicket = TestSetup.KayakoApiService.Tickets.CreateTicket(request);
Assert.IsNotNull(createdTicket);
Assert.AreEqual(createdTicket.Subject, subject);
Assert.AreEqual(createdTicket.FullName, fullname);
Assert.AreEqual(createdTicket.Email, email);
Assert.AreEqual(createdTicket.DepartmentId, deptId);
Assert.AreEqual(createdTicket.StatusId, statusId);
Assert.AreEqual(createdTicket.PriorityId, priorityId);
Assert.AreEqual(createdTicket.Replies, 0);
Assert.AreEqual(createdTicket.TypeId, typeId);
//Assert.AreEqual(createdTicket.OwnerStaffId, ownerId);
request.Id = createdTicket.Id;
request.Subject = "Updated " + subject;
request.FullName = "Updated " + fullname;
request.Contents = "Updated " + contents;
request.TemplateGroupId = 1;
Ticket updatedTicket = TestSetup.KayakoApiService.Tickets.UpdateTicket(request);
Assert.IsNotNull(updatedTicket);
//Assert.AreEqual(updatedTicket.Subject, request.Subject);
//Assert.AreEqual(updatedTicket.FullName, request.FullName);
//Assert.AreEqual(updatedTicket.Email, request.Email);
//Assert.AreEqual(updatedTicket.DepartmentId, request.DepartmentId);
//Assert.AreEqual(updatedTicket.StatusId, request.TicketStatusId);
//Assert.AreEqual(updatedTicket.PriorityId, request.TicketPriorityId);
//Assert.AreEqual(updatedTicket.Replies, 0);
//Assert.AreEqual(updatedTicket.TypeId, request.TicketTypeId);
//Assert.AreEqual(updatedTicket.OwnerStaffId, request.OwnerStaffId);
bool success = TestSetup.KayakoApiService.Tickets.DeleteTicket(updatedTicket.Id);
Assert.IsTrue(success);
}
