/// 软电话通知信息_回调事件
/// <summary>
/// 软电话通知信息_回调事件
/// </summary>
/// <param name="sender"></param>
/// <param name="e">messageContent</param>
private void axUniSoftPhone1_OnMessage(object sender, AxUniSoftPhoneControl.IUniSoftPhoneEvents_OnMessageEvent e)
{
string message = HollyContactHelper.ConvertPhoneStatus(axUniSoftPhone1.PreStatus) + " -> " +
HollyContactHelper.ConvertPhoneStatus(axUniSoftPhone1.CurStatus);
LogMessage("消息通知 OnMessage：" + message + "\r\n" + e.messageContent + "\r\n我们定义枚举状态：" + HollyContactHelper.ConvertPhoneStatus(axUniSoftPhone1.CurStatus));
if (e.messageContent.StartsWith("服务器已上线:"))
{
currentLoadConfigCount++;
}
if (currentLoadConfigCount == loadConfigCount)
{
LogMessage("当前调用Load函数，返回的服务器信息条数为：" + currentLoadConfigCount);
currentLoadConfigCount = 0;
//跨号段监控逻辑
if (isOverPrefixListen)
{
btn_Init_Click(null, null);
btn_SignIn_Click(null, null);
}
}
#region 跨号段监控逻辑——开始
if (e.messageContent.Equals("签入成功。") && isOverPrefixListen)
{
btn_Ready_Click(null, null);
}
if (e.messageContent.Equals("示闲成功。") && isOverPrefixListen)
{
isOverPrefixListen = false;
bool flag = hollycontacthelper.ListenStart(HollyContactHelper.ConDeviceType.座席工号, txtBox_NumbertoDial.Text.Trim());
LogRequest("ListenStart-->>" + flag);
}
#endregion 跨号段监控逻辑——结束
}
/// <summary>
/// 获取空闲坐席
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void btn_QueryIdleAgents_Click(object sender, EventArgs e)
{
bool flag = axUniSoftPhone1.actQueryIdleAgents();
LogRequest(DllName + " actQueryIdleAgents:" + flag);
LogRequest("ConCallType:" + HollyContactHelper.ConvertConCallType(axUniSoftPhone1.GetLineInfo_SourceActType()));
}
/// 软电话状态改变_回调事件
/// <summary>
/// 软电话状态改变_回调事件
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void axUniSoftPhone1_OnStatusChange(object sender, EventArgs e)
{
string message = HollyContactHelper.ConvertPhoneStatus(axUniSoftPhone1.PreStatus) + " -> " +
HollyContactHelper.ConvertPhoneStatus(axUniSoftPhone1.CurStatus);
message += "\r\nGetLineInfo_SourceActType：" + axUniSoftPhone1.GetLineInfo_SourceActType();
message += "\r\nGetLineInfo_DestActType：" + axUniSoftPhone1.GetLineInfo_DestActType();
LogMessage("状态变化 OnStatusChange：" + message + "\r\n录音地址：" + axUniSoftPhone1.GetLineInfo_RecordFilePath() + axUniSoftPhone1.GetLineInfo_RecordFileName());
}
private void VoiceSample_Load(object sender, EventArgs e)
{
HollyContactHelper.AxUniSoftPhone = axUniSoftPhone1;
hollycontacthelper = HollyContactHelper.Instance;
comboBox_ConDeviceType.Items.Clear();
comboBox_ConDeviceType.Items.Add(HollyContactHelper.ConDeviceType.未定义);
comboBox_ConDeviceType.Items.Add(HollyContactHelper.ConDeviceType.IVR);
comboBox_ConDeviceType.Items.Add(HollyContactHelper.ConDeviceType.分机号);
comboBox_ConDeviceType.Items.Add(HollyContactHelper.ConDeviceType.技能组);
comboBox_ConDeviceType.Items.Add(HollyContactHelper.ConDeviceType.外线号码);
comboBox_ConDeviceType.Items.Add(HollyContactHelper.ConDeviceType.线路号);
comboBox_ConDeviceType.Items.Add(HollyContactHelper.ConDeviceType.座席工号);
comboBox_ConDeviceType.SelectedItem = HollyContactHelper.ConDeviceType.分机号;
cb_rest.Items.Clear();
cb_rest.Items.Add(BusyStatus.BS0_自动);
cb_rest.Items.Add(BusyStatus.BS1_小休);
cb_rest.Items.Add(BusyStatus.BS2_任务回访);
cb_rest.Items.Add(BusyStatus.BS3_业务处理);
cb_rest.Items.Add(BusyStatus.BS4_会议);
cb_rest.Items.Add(BusyStatus.BS5_培训);
cb_rest.Items.Add(BusyStatus.BS6_离席);
cb_rest.SelectedItem = BusyStatus.BS0_自动;
comboBox_CTIDataKey.Items.Clear();
List <KeyValuePair <string, string> > dit = new List <KeyValuePair <string, string> >();
dit.Add(new KeyValuePair <string, string>("Key_IContact_ANI（正常呼入—主叫号码）", "Key_IContact_ANI"));
dit.Add(new KeyValuePair <string, string>("Key_IContact_sysDNIS（正常呼入—被叫号码）", "Key_IContact_sysDNIS"));
dit.Add(new KeyValuePair <string, string>("Skill_ID（正常呼入—技能组ID）", "Skill_ID"));
dit.Add(new KeyValuePair <string, string>("varAgentIDz（正常呼入—专属坐席ID）", "varAgentIDz"));
dit.Add(new KeyValuePair <string, string>("Key_IContact_DNIS（正常呼出—被叫号码）", "Key_IContact_DNIS"));
dit.Add(new KeyValuePair <string, string>("transANI（跨号段转接—主叫号码）", "transANI"));
dit.Add(new KeyValuePair <string, string>("sysAni（自动外呼—主叫号码）", "sysAni"));
dit.Add(new KeyValuePair <string, string>("mphone（自动外呼—被叫号码）", "mphone"));
dit.Add(new KeyValuePair <string, string>("skillId（自动外呼—技能组ID）", "skillId"));
dit.Add(new KeyValuePair <string, string>("Id（自动外呼—业务ID）", "Id"));
comboBox_CTIDataKey.DataSource = dit;
comboBox_CTIDataKey.DisplayMember = "Key";
comboBox_CTIDataKey.ValueMember = "Value";
}
