public void assignUsersToTicket(int ticketID)
{
CustTicketForm form = new CustTicketForm();
CustTicket ticket = new CustTicket();
using (var db = new EticketContext())
{
ticket = db.CustTickets.FirstOrDefault(x => x.TicketID == ticketID);
}
if (ticket == null)
{
Console.WriteLine("Ticket couldn't be found. Press any key to return.");
Console.ReadKey();
}
else
{
CustTicket updatedTicket = form.CustTicketFormAssignUsers(ticket);
using (var db = new EticketContext())
{
ticket = db.CustTickets.SingleOrDefault(s => s.TicketID == ticket.TicketID);
ticket.CSAgent = updatedTicket.CSAgent;
ticket.TechSupport = updatedTicket.TechSupport;
ticket.Closed = updatedTicket.Closed;
db.SaveChanges();
}
string updatedTicketToText = ($" Date: {updatedTicket.Date} - CustomerName: {updatedTicket.CustomerName} - Customer Email: {updatedTicket.CustomerEmail} - Customer Phone: {updatedTicket.CustomerPhone} - Description: {updatedTicket.Description} - TicketID: {updatedTicket.TicketID} \n");
File.AppendAllText("CustTicketArchive.txt", updatedTicketToText);
}
}
//CRUD for Customer Tickets
#region
public void SubmitNewTicket(string username)
{
CustTicketForm form = new CustTicketForm();
CustTicket newTicket = new CustTicket();
newTicket = form.CustTicketFormEmpty(username);
using (var db = new EticketContext())
{
db.CustTickets.Add(newTicket);
db.SaveChanges();
}
string newTicketToText = ($" Date: {newTicket.Date} - CustomerName: {newTicket.CustomerName} - Customer Email: {newTicket.CustomerEmail} - Customer Phone: {newTicket.CustomerPhone} - Description: {newTicket.Description} - TicketID: {newTicket.TicketID}\n");
File.AppendAllText("CustTicketArchive.txt", newTicketToText);
}
public void FindOpenTicketsByName(string customerName)
{
CustTicketForm form = new CustTicketForm();
List <CustTicket> tickets = new List <CustTicket>();
using (var db = new EticketContext())
{
tickets = db.CustTickets.Where(x => x.CustomerName == customerName && x.Closed == false).ToList();
}
if (tickets == null)
{
Console.WriteLine("No tickets found with these criteria.");
}
else
{
foreach (var item in tickets)
{
form.CustTicketFormFilled(item);
}
}
}
public void SearchAllTicketsByEmail(string customerEmail)
{
CustTicketForm form = new CustTicketForm();
List <CustTicket> tickets = new List <CustTicket>();
using (var db = new EticketContext())
{
tickets = db.CustTickets.Where(x => x.CustomerEmail == customerEmail).ToList();
}
if (tickets == null)
{
Console.WriteLine("No tickets found with these criteria.");
}
else
{
foreach (var item in tickets)
{
form.CustTicketFormFilled(item);
}
}
}
public void ListAllTickets()
{
CustTicketForm form = new CustTicketForm();
List <CustTicket> tickets = new List <CustTicket>();
using (var db = new EticketContext())
{
tickets = db.CustTickets.ToList();
}
if (tickets == null)
{
Console.WriteLine("No tickets found in database.");
}
else
{
foreach (var item in tickets)
{
form.CustTicketFormFilled(item);
}
}
}
public SupervisorMenu(Supervisor supervisor)
{
bool logout = false;
do
{
Console.Clear();
HidePassword.Logo();
Console.Write("Select an action: \n 1. See Customer Service Agents menu \n 2. See Tech Support Users menu \n 3. See Customer Tickets menu \n 4. Logout \n");
string selection = Console.ReadLine();
UserManager user = new UserManager();
switch (selection)
{
case "1":
Console.Clear();
Console.Write("Select an action: \n 1. See all Customer Service Agents \n 2. Find a Customer Service Agent \n 3. Update Customer Service Agent info \n 4. Go Back \n");
string selection1 = Console.ReadLine();
switch (selection1)
{
case "1":
Console.Clear();
List <CSAgent> allCSAgents = new List <CSAgent>();
allCSAgents = user.GetAllCSAgents();
foreach (var item in allCSAgents)
{
Console.WriteLine($"{item.Name}, {item.Username}, {item.Email}, {item.PhoneNumber}");
}
PressAnyKey();
break;
case "2":
Console.Clear();
CSAgent resultCSAgent = new CSAgent();
Console.Write("Search by username (leave blank if you want to continue by searching with Email and Name): ");
string searchCriteria = Console.ReadLine();
if (searchCriteria != "")
{
resultCSAgent = user.GetCSAgent(searchCriteria);
Console.WriteLine($"{resultCSAgent.Name}, {resultCSAgent.Username}, {resultCSAgent.Email}, {resultCSAgent.Password}, {resultCSAgent.PhoneNumber}");
}
else
{
Console.Clear();
Console.Write("Search by Email and Name. \n Email: ");
string searchEmail = Console.ReadLine();
Console.Clear();
Console.Write($"Search by Email and Name. \n Email: {searchEmail} \n Name: ");
string searchName = Console.ReadLine();
resultCSAgent = user.GetCSAgent(searchEmail, searchName);
Console.WriteLine($"{resultCSAgent.Name}, {resultCSAgent.Username}, {resultCSAgent.Password}, {resultCSAgent.Email}, {resultCSAgent.PhoneNumber}");
}
PressAnyKey();
break;
case "3":
Console.Clear();
CSAgent updateCSAgent = new CSAgent();
Console.Write("Provide the Username of the Customer Service Agent you want to update: ");
string updateUsername = Console.ReadLine();
updateCSAgent = user.GetCSAgent(updateUsername);
if (updateCSAgent == null)
{
Console.WriteLine("No user found under this criteria. Press any key to continue");
Console.ReadKey();
}
else
{
Console.WriteLine($"{updateCSAgent.Name}, {updateCSAgent.Username}, {updateCSAgent.Email}, {updateCSAgent.PhoneNumber}");
Console.Clear();
Console.Write("Provide the new data to update. \n Name: ");
string updateName = Console.ReadLine();
if (updateName == "")
{
updateName = updateCSAgent.Name;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: ");
string updateEmail = Console.ReadLine();
if (updateEmail == "")
{
updateEmail = updateCSAgent.Email;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: {updateEmail} \n Phone Number: ");
string updatePhone = Console.ReadLine();
if (updatePhone == "")
{
updatePhone = updateCSAgent.PhoneNumber;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: {updateEmail} \n Phone Number: {updatePhone} \n Password (must have exactly 8 characters): ");
string updatePassword = Console.ReadLine();
if (updatePassword == "")
{
updatePassword = updateCSAgent.Password;
updateCSAgent = user.updateCSAgentInfo(updateUsername, updatePassword, updateName, updatePhone, updateEmail);
Console.Write($"Updated user, with new data: Username- {updateCSAgent.Username} \n Password- {updateCSAgent.Password} \n Name- {updateCSAgent.Name} \n Email- {updateCSAgent.Email} \n Phone Number- {updateCSAgent.PhoneNumber} \n");
Console.WriteLine("Press any key to return");
Console.ReadKey();
}
else if (updatePassword.Length == 8 && updatePassword != updateCSAgent.Password)
{
updateCSAgent = user.updateCSAgentInfo(updateUsername, updatePassword, updateName, updatePhone, updateEmail);
Console.Write($"Updated user, with new data: Username- {updateCSAgent.Username} \n Password- {updateCSAgent.Password} \n Name- {updateCSAgent.Name} \n Email- {updateCSAgent.Email} \n Phone Number- {updateCSAgent.PhoneNumber} \n");
Console.WriteLine("Press any key to return");
Console.ReadKey();
}
else
{
Console.WriteLine("Couldn't update user. Check if password satisfies the demanded criteria.");
Console.ReadKey();
}
}
break;
case "4":
break;
default:
InvalidSelection();
break;
}
break;
case "2":
Console.Clear();
Console.Write("Select an action: \n 1. See all Tech Support Users \n 2. Find a Tech Support User \n 3. Update Tech Support User info \n 4. Go Back \n");
string selection2 = Console.ReadLine();
switch (selection2)
{
case "1":
Console.Clear();
List <TechSupportUser> allTechSupportUsers = new List <TechSupportUser>();
allTechSupportUsers = user.GetAllTechSupportUsers();
foreach (var item in allTechSupportUsers)
{
Console.WriteLine($"{item.Name}, {item.Username}, {item.Email}, {item.PhoneNumber}");
}
PressAnyKey();
break;
case "2":
Console.Clear();
TechSupportUser resultTechSupportUser = new TechSupportUser();
Console.Write("Search by username (leave blank if you want to continue by searching with Email and Name): ");
string searchCriteria = Console.ReadLine();
if (searchCriteria != "")
{
resultTechSupportUser = user.GetTechSupportUser(searchCriteria);
Console.WriteLine($"{resultTechSupportUser.Name}, {resultTechSupportUser.Username}, {resultTechSupportUser.Email}, {resultTechSupportUser.Password}, {resultTechSupportUser.PhoneNumber}");
}
else
{
Console.Clear();
Console.Write("Search by Email and Name. \n Email: ");
string searchEmail = Console.ReadLine();
Console.Clear();
Console.Write($"Search by Email and Name. \n Email: {searchEmail} \n Name: ");
string searchName = Console.ReadLine();
resultTechSupportUser = user.GetTechSupportUser(searchEmail, searchName);
Console.WriteLine($"{resultTechSupportUser.Name}, {resultTechSupportUser.Username}, {resultTechSupportUser.Password}, {resultTechSupportUser.Email}, {resultTechSupportUser.PhoneNumber}");
}
PressAnyKey();
break;
case "3":
Console.Clear();
TechSupportUser updateTechSupportUser = new TechSupportUser();
Console.Write("Provide the Username of the Technical Support User you want to update: ");
string updateUsername = Console.ReadLine();
updateTechSupportUser = user.GetTechSupportUser(updateUsername);
if (updateTechSupportUser == null)
{
Console.WriteLine("No user found under this criteria. Press any key to continue");
Console.ReadKey();
}
else
{
Console.WriteLine($"{updateTechSupportUser.Name}, {updateTechSupportUser.Username}, {updateTechSupportUser.Email}, {updateTechSupportUser.PhoneNumber}");
Console.Clear();
Console.Write("Provide the new data to update. \n Name: ");
string updateName = Console.ReadLine();
if (updateName == "")
{
updateName = updateTechSupportUser.Name;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: ");
string updateEmail = Console.ReadLine();
if (updateEmail == "")
{
updateEmail = updateTechSupportUser.Email;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: {updateEmail} \n Phone Number: ");
string updatePhone = Console.ReadLine();
if (updatePhone == "")
{
updatePhone = updateTechSupportUser.PhoneNumber;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: {updateEmail} \n Phone Number: {updatePhone} \n Password (must have exactly 8 characters): ");
string updatePassword = Console.ReadLine();
if (updatePassword == "")
{
updatePassword = updateTechSupportUser.Password;
updateTechSupportUser = user.updateTechSupportUserInfo(updateUsername, updatePassword, updateName, updatePhone, updateEmail);
Console.Write($"Updated user, with new data: Username- {updateTechSupportUser.Username} \n Password- {updateTechSupportUser.Password} \n Name- {updateTechSupportUser.Name} \n Email- {updateTechSupportUser.Email} \n Phone Number- {updateTechSupportUser.PhoneNumber} \n");
PressAnyKey();
}
else if (updatePassword.Length == 8 && updatePassword != updateTechSupportUser.Password)
{
updateTechSupportUser = user.updateTechSupportUserInfo(updateUsername, updatePassword, updateName, updatePhone, updateEmail);
Console.Write($"Updated user, with new data: Username- {updateTechSupportUser.Username} \n Password- {updateTechSupportUser.Password} \n Name- {updateTechSupportUser.Name} \n Email- {updateTechSupportUser.Email} \n Phone Number- {updateTechSupportUser.PhoneNumber} \n");
PressAnyKey();
}
else
{
Console.WriteLine("Couldn't update user. Check if password satisfies the demanded criteria.");
Console.ReadKey();
}
}
break;
case "4":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
Console.Clear();
Console.Write("Select a function: \n 1. Search for a Customer Ticket \n 2. Update Customer Ticket \n 3. Assign Ticket to User \n 4. Go Back \n");
string selection3 = Console.ReadLine();
switch (selection3)
{
case "1":
Console.Clear();
Console.Write("Select a function: \n 1. Search all Tickets \n 2. Search only Open Tickets \n 3. Get a list of all Tickets \n 4.Go Back \n");
string selection4 = Console.ReadLine();
CustTicketForm resultForm = new CustTicketForm();
List <CustTicket> resultTickets = new List <CustTicket>();
CustTicketManager resultManager = new CustTicketManager();
switch (selection4)
{
case "1":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection5 = Console.ReadLine();
switch (selection5)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager.SearchAllTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager.SearchAllTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "2":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection6 = Console.ReadLine();
switch (selection6)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager.FindOpenTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager.FindOpenTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
resultManager.ListAllTickets();
PressAnyKey();
break;
case "4":
break;
default:
InvalidSelection();
break;
}
break;
case "2":
Console.Clear();
Console.Write("What is the TicketID of the Customer Ticket you want to update: ");
if (int.TryParse(Console.ReadLine(), out int ticketID))
{
CustTicketManager updateManager = new CustTicketManager();
updateManager.UpdateTicket(ticketID);
}
else
{
Console.Write("Invalid TicketID, all ticket IDs are numerals.");
}
PressAnyKey();
break;
case "3":
Console.Clear();
Console.Write("What is the TicketID of the Customer Ticket you want to assign handler and/or receiver: ");
if (int.TryParse(Console.ReadLine(), out int ticketID1))
{
CustTicketManager updateManager = new CustTicketManager();
updateManager.assignUsersToTicket(ticketID1);
}
else
{
Console.WriteLine("Invalid TicketID, all ticket IDs are numerals.");
}
PressAnyKey();
break;
case "4":
break;
default:
InvalidSelection();
break;
}
break;
case "4":
logout = true;
break;
default:
InvalidSelection();
break;
}
} while (!logout);
}
public TechSupportUserMenu(TechSupportUser user)
{
bool logout = false;
do
{
Console.Clear();
HidePassword.Logo();
Console.Write("Select a function: \n 1. Get new Customer Ticket \n 2. Search for a Customer Ticket \n 3. Update Customer Ticket \n 4. See all your tickets \n 5. Logout \n");
string selection = Console.ReadLine();
switch (selection)
{
case "1":
Console.Clear();
CustTicketManager getTicket = new CustTicketManager();
CustTicketForm form = new CustTicketForm();
CustTicket ticket = new CustTicket();
using (var db = new EticketContext())
{
ticket = db.CustTickets.FirstOrDefault(x => x.TechSupport == null && x.Closed == false);
}
CustTicket updatedTicket = form.CustTicketFormUpdate(ticket);
using (var db = new EticketContext())
{
ticket = db.CustTickets.SingleOrDefault(s => s.TicketID == ticket.TicketID);
ticket.CustomerName = updatedTicket.CustomerName;
ticket.CustomerEmail = updatedTicket.CustomerEmail;
ticket.CustomerPhone = updatedTicket.CustomerPhone;
ticket.Description = updatedTicket.Description;
ticket.TechSupport = user.Username;
db.SaveChanges();
}
break;
case "2":
Console.Clear();
Console.Write("Select a function: \n 1. Search all Tickets \n 2. Search only Open Tickets \n 3.Go Back \n");
string selection1 = Console.ReadLine();
switch (selection1)
{
case "1":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection2 = Console.ReadLine();
CustTicketForm resultForm = new CustTicketForm();
List <CustTicket> resultTickets = new List <CustTicket>();
CustTicketManager resultManager = new CustTicketManager();
switch (selection1)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager.SearchAllTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager.SearchAllTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "2":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection3 = Console.ReadLine();
CustTicketForm resultForm2 = new CustTicketForm();
List <CustTicket> resultTickets2 = new List <CustTicket>();
CustTicketManager resultManager2 = new CustTicketManager();
switch (selection1)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager2.FindOpenTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager2.FindOpenTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
Console.Clear();
Console.Write("What is the TicketID of the Customer Ticket you want to update: ");
if (int.TryParse(Console.ReadLine(), out int ticketID))
{
CustTicketManager updateManager = new CustTicketManager();
updateManager.UpdateTicket(ticketID);
}
else
{
Console.Write("Invalid TicketID, all ticket IDs are numerals.");
}
PressAnyKey();
break;
case "4":
CustTicketForm form1 = new CustTicketForm();
List <CustTicket> myTickets = new List <CustTicket>();
using (var db = new EticketContext())
{
myTickets = db.CustTickets.Where(x => x.TechSupport == user.Username && x.Closed == false).ToList();
}
foreach (var item in myTickets)
{
form1.CustTicketFormFilled(item);
}
Console.ReadKey();
break;
case "5":
logout = true;
break;
default:
InvalidSelection();
break;
}
} while (!logout);
}
public CSAgentMenu(CSAgent agent)
{
bool logout = false;
do
{
Console.Clear();
HidePassword.Logo();
Console.Write("Select a function: \n 1. Submit new Customer Ticket \n 2. Search Customer Tickets \n 3. Update Customer Ticket \n 4. Get all your tickets \n 5. Logout \n");
string selection = Console.ReadLine();
switch (selection)
{
case "1":
Console.Clear();
CustTicketManager Submit = new CustTicketManager();
Submit.SubmitNewTicket(agent.Username);
break;
case "2":
Console.Clear();
Console.Write("Select a function: \n 1. Search all Tickets \n 2. Search only Open Tickets \n 3.Go Back \n");
string selection1 = Console.ReadLine();
switch (selection1)
{
case "1":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection2 = Console.ReadLine();
CustTicketForm resultForm = new CustTicketForm();
List <CustTicket> resultTickets = new List <CustTicket>();
CustTicketManager resultManager = new CustTicketManager();
switch (selection1)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager.SearchAllTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager.SearchAllTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "2":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection3 = Console.ReadLine();
CustTicketForm resultForm2 = new CustTicketForm();
List <CustTicket> resultTickets2 = new List <CustTicket>();
CustTicketManager resultManager2 = new CustTicketManager();
switch (selection3)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager2.FindOpenTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager2.FindOpenTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
Console.Clear();
Console.Write("What is the TicketID of the Customer Ticket you want to update: ");
if (int.TryParse(Console.ReadLine(), out int ticketID))
{
CustTicketManager updateManager = new CustTicketManager();
updateManager.UpdateTicket(ticketID);
}
else
{
Console.Write("Invalid TicketID, all ticket IDs are numerals.");
}
PressAnyKey();
break;
case "4":
CustTicketForm form1 = new CustTicketForm();
List <CustTicket> myTickets = new List <CustTicket>();
using (var db = new EticketContext())
{
myTickets = db.CustTickets.Where(x => x.CSAgent == agent.Username && x.Closed == false).ToList();
}
foreach (var item in myTickets)
{
form1.CustTicketFormFilled(item);
}
Console.ReadKey();
break;
case "5":
logout = true;
break;
default:
Console.WriteLine("You have made an invalid choice. Press any key to continue.");
Console.ReadKey();
break;
}
}while (!logout);
}
public AdministratorMenu(Administrator administrator)
{
bool logout = false;
do
{
Console.Clear();
HidePassword.Logo();
Console.Write("Select a category: \n 1. Administrator \n 2. Supervisor\n 3. TechSupport \n 4. CSAgent \n 5. New users \n 6. Tickets \n 7. Logout \n");
string selection = Console.ReadLine();
switch (selection)
{
case "1":
Console.Clear();
Console.Write("Select action: \n 1. Show all Administrators \n 2. Find an Administrator \n 3. Update Administrator data \n 4. Delete Administrator \n 5. Exit \n");
string selection1 = Console.ReadLine();
UserManager user = new UserManager();
switch (selection1)
{
case "1":
Console.Clear();
List <Administrator> allAdmins = new List <Administrator>();
allAdmins = user.GetAllAdministrators();
foreach (var item in allAdmins)
{
Console.WriteLine($"{item.Name}, {item.Username}, {item.Email}, {item.PhoneNumber}");
}
PressAnyKey();
break;
case "2":
Console.Clear();
Administrator resultAdmin = new Administrator();
Console.Write("Search by username (leave blank if you want to continue by searching with Email and Name): ");
string searchCriteria = Console.ReadLine();
if (searchCriteria != "")
{
resultAdmin = user.GetAdministrator(searchCriteria);
if (resultAdmin == null)
{
Console.WriteLine("No user found under this criteria. Press any key to continue");
Console.ReadKey();
}
else
{
Console.WriteLine($"{resultAdmin.Name}, {resultAdmin.Username}, {resultAdmin.Email}, {resultAdmin.Password}, {resultAdmin.PhoneNumber}");
}
}
else
{
Console.Clear();
Console.Write("Search by Email and Name. \n Email: ");
string searchEmail = Console.ReadLine();
Console.Clear();
Console.Write($"Search by Email and Name. \n Email: {searchEmail} \n Name: ");
string searchName = Console.ReadLine();
resultAdmin = user.GetAdministrator(searchEmail, searchName);
if (resultAdmin == null)
{
Console.WriteLine("No user found under this criteria. Press any key to continue");
Console.ReadKey();
}
else
{
Console.WriteLine($"{resultAdmin.Name}, {resultAdmin.Username}, {resultAdmin.Password}, {resultAdmin.Email}, {resultAdmin.PhoneNumber}");
}
}
PressAnyKey();
break;
case "3":
Console.Clear();
Administrator updateAdmin = new Administrator();
Console.Write("Provide the Username of the Administrator you want to update: ");
string updateUsername = Console.ReadLine();
updateAdmin = user.GetAdministrator(updateUsername);
if (updateAdmin == null)
{
Console.WriteLine("No user found under this criteria. Press any key to continue");
Console.ReadKey();
}
else
{
Console.WriteLine($"{updateAdmin.Name}, {updateAdmin.Username}, {updateAdmin.Email}, {updateAdmin.PhoneNumber}");
Console.Clear();
Console.Write("Provide the new data to update. \n Name: ");
string updateName = Console.ReadLine();
if (updateName == "")
{
updateName = updateAdmin.Name;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: ");
string updateEmail = Console.ReadLine();
if (updateEmail == "")
{
updateEmail = updateAdmin.Email;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: {updateEmail} \n Phone Number: ");
string updatePhone = Console.ReadLine();
if (updatePhone == "")
{
updatePhone = updateAdmin.PhoneNumber;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: {updateEmail} \n Phone Number: {updatePhone} \n Password (must have exactly 8 characters): ");
string updatePassword = Console.ReadLine();
if (updatePassword == "")
{
updatePassword = updateAdmin.Password;
updateAdmin = user.updateAdministratorInfo(updateUsername, updatePassword, updateName, updatePhone, updateEmail);
Console.Write($"Updated user, with new data: Username- {updateAdmin.Username} \n Password- {updateAdmin.Password} \n Name- {updateAdmin.Name} \n Email- {updateAdmin.Email} \n Phone Number- {updateAdmin.PhoneNumber} \n");
PressAnyKey();
}
else if (updatePassword.Length == 8 && updatePassword != updateAdmin.Password)
{
updateAdmin = user.updateAdministratorInfo(updateUsername, updatePassword, updateName, updatePhone, updateEmail);
Console.Write($"Updated user, with new data: Username- {updateAdmin.Username} \n Password- {updateAdmin.Password} \n Name- {updateAdmin.Name} \n Email- {updateAdmin.Email} \n Phone Number- {updateAdmin.PhoneNumber} \n");
PressAnyKey();
}
else
{
Console.WriteLine("Couldn't update user. Check if password satisfies the demanded criteria.");
Console.ReadKey();
}
}
break;
case "4":
Console.Clear();
Console.Write("Provide the username of the Administrator you want to delete: ");
string usernameToDelete = Console.ReadLine();
Console.Write($"Are you sure you want to delete the Administrator with username: {usernameToDelete}? (Y/N)");
string confirmation = Console.ReadLine();
if (confirmation == "Y" || confirmation == "y")
{
bool deleted = user.DeleteAdministrator(usernameToDelete);
if (deleted)
{
Console.WriteLine("User has been deleted.");
}
else
{
Console.WriteLine("User couldn't be deleted.");
}
break;
}
else
{
break;
}
case "5":
break;
default:
InvalidSelection();
break;
}
break;
case "2":
Console.Clear();
Console.Write("Select action: \n 1. Show all Supervisors \n 2. Find a Supervisor \n 3. Update Supervisor data \n 4. Delete Supervisor \n 5. Exit \n");
string selection2 = Console.ReadLine();
UserManager user1 = new UserManager();
switch (selection2)
{
case "1":
Console.Clear();
List <Supervisor> allSupervisors = new List <Supervisor>();
allSupervisors = user1.GetAllSupervisors();
foreach (var item in allSupervisors)
{
Console.WriteLine($"{item.Name}, {item.Username}, {item.Email}, {item.PhoneNumber}");
}
PressAnyKey();
break;
case "2":
Console.Clear();
Supervisor resultSupervisor = new Supervisor();
Console.Write("Search by username (leave blank if you want to continue by searching with Email and Name): ");
string searchCriteria = Console.ReadLine();
if (searchCriteria != "")
{
resultSupervisor = user1.GetSupervisor(searchCriteria);
if (resultSupervisor == null)
{
Console.WriteLine("No user found under this criteria. Press any key to continue");
Console.ReadKey();
}
else
{
Console.WriteLine($"{resultSupervisor.Name}, {resultSupervisor.Username}, {resultSupervisor.Password}, {resultSupervisor.Email}, {resultSupervisor.PhoneNumber}");
}
}
else
{
Console.Clear();
Console.Write("Search by Email and Name. \n Email: ");
string searchEmail = Console.ReadLine();
Console.Clear();
Console.Write($"Search by Email and Name. \n Email: {searchEmail} \n Name: ");
string searchName = Console.ReadLine();
resultSupervisor = user1.GetSupervisor(searchEmail, searchName);
if (resultSupervisor == null)
{
Console.WriteLine("No user found under this criteria. Press any key to continue");
Console.ReadKey();
}
else
{
Console.WriteLine($"{resultSupervisor.Name}, {resultSupervisor.Username}, {resultSupervisor.Email}, {resultSupervisor.Password}, {resultSupervisor.PhoneNumber}");
}
}
PressAnyKey();
break;
case "3":
Console.Clear();
Supervisor updateSupervisor = new Supervisor();
Console.Write("Provide the Username of the Supervisor you want to update: ");
string updateUsername = Console.ReadLine();
updateSupervisor = user1.GetSupervisor(updateUsername);
if (updateSupervisor == null)
{
Console.WriteLine("No user found under this criteria. Press any key to continue");
Console.ReadKey();
}
else
{
Console.WriteLine($"{updateSupervisor.Name}, {updateSupervisor.Username}, {updateSupervisor.Email}, {updateSupervisor.PhoneNumber}");
Console.Clear();
Console.Write("Provide the new data to update. \n Name: ");
string updateName = Console.ReadLine();
if (updateName == "")
{
updateName = updateSupervisor.Name;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: ");
string updateEmail = Console.ReadLine();
if (updateEmail == "")
{
updateEmail = updateSupervisor.Email;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: {updateEmail} \n Phone Number: ");
string updatePhone = Console.ReadLine();
if (updatePhone == "")
{
updatePhone = updateSupervisor.PhoneNumber;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: {updateEmail} \n Phone Number: {updatePhone} \n Password (must have exactly 8 characters): ");
string updatePassword = Console.ReadLine();
if (updatePassword == "")
{
updatePassword = updateSupervisor.Password;
updateSupervisor = user1.updateSupervisorInfo(updateUsername, updatePassword, updateName, updatePhone, updateEmail);
Console.Write($"Updated user, with new data: Username- {updateSupervisor.Username} \n Password- {updateSupervisor.Password} \n Name- {updateSupervisor.Name} \n Email- {updateSupervisor.Email} \n Phone Number- {updateSupervisor.PhoneNumber} \n");
PressAnyKey();
}
else if (updatePassword.Length == 8 && updatePassword != updateSupervisor.Password)
{
updateSupervisor = user1.updateSupervisorInfo(updateUsername, updatePassword, updateName, updatePhone, updateEmail);
Console.Write($"Updated user, with new data: Username- {updateSupervisor.Username} \n Password- {updateSupervisor.Password} \n Name- {updateSupervisor.Name} \n Email- {updateSupervisor.Email} \n Phone Number- {updateSupervisor.PhoneNumber} \n");
PressAnyKey();
}
else
{
Console.WriteLine("Couldn't update user. Check if password satisfies the demanded criteria.");
Console.ReadKey();
}
}
break;
case "4":
Console.Clear();
Console.Write("Provide the username of the Supervisor you want to delete: ");
string usernameToDelete = Console.ReadLine();
Console.Write($"Are you sure you want to delete the Supervisor with username: {usernameToDelete}? (Y/N)");
string confirmation = Console.ReadLine();
if (confirmation == "Y" || confirmation == "y")
{
bool deleted = user1.DeleteSupervisor(usernameToDelete);
if (deleted)
{
Console.WriteLine("User has been deleted.");
}
else
{
Console.WriteLine("User couldn't be deleted.");
}
break;
}
else
{
break;
}
case "5":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
Console.Clear();
Console.Write("Select action: \n 1. Show all TechSupportUsers \n 2. Find a TechSupportUser \n 3. Update TechSupportUser data \n 4. Delete TechSupportUser \n 5. Exit \n");
string selection3 = Console.ReadLine();
UserManager user2 = new UserManager();
switch (selection3)
{
case "1":
Console.Clear();
List <TechSupportUser> allTechSupportUsers = new List <TechSupportUser>();
allTechSupportUsers = user2.GetAllTechSupportUsers();
foreach (var item in allTechSupportUsers)
{
Console.WriteLine($"{item.Name}, {item.Username}, {item.Email}, {item.PhoneNumber}");
}
PressAnyKey();
break;
case "2":
Console.Clear();
TechSupportUser resultTechSupportUser = new TechSupportUser();
Console.Write("Search by username (leave blank if you want to continue by searching with Email and Name): ");
string searchCriteria = Console.ReadLine();
if (searchCriteria != "")
{
resultTechSupportUser = user2.GetTechSupportUser(searchCriteria);
Console.WriteLine($"{resultTechSupportUser.Name}, {resultTechSupportUser.Username}, {resultTechSupportUser.Password}, {resultTechSupportUser.Email}, {resultTechSupportUser.PhoneNumber}");
}
else
{
Console.Clear();
Console.Write("Search by Email and Name. \n Email: ");
string searchEmail = Console.ReadLine();
Console.Clear();
Console.Write($"Search by Email and Name. \n Email: {searchEmail} \n Name: ");
string searchName = Console.ReadLine();
resultTechSupportUser = user2.GetTechSupportUser(searchEmail, searchName);
Console.WriteLine($"{resultTechSupportUser.Name}, {resultTechSupportUser.Username}, {resultTechSupportUser.Email}, {resultTechSupportUser.Password}, {resultTechSupportUser.PhoneNumber}");
}
PressAnyKey();
break;
case "3":
Console.Clear();
TechSupportUser updateTechSupportUser = new TechSupportUser();
Console.Write("Provide the Username of the Technical Support User you want to update: ");
string updateUsername = Console.ReadLine();
updateTechSupportUser = user2.GetTechSupportUser(updateUsername);
if (updateTechSupportUser == null)
{
Console.WriteLine("No user found under this criteria. Press any key to continue");
Console.ReadKey();
}
else
{
Console.WriteLine($"{updateTechSupportUser.Name}, {updateTechSupportUser.Username}, {updateTechSupportUser.Email}, {updateTechSupportUser.PhoneNumber}");
Console.Clear();
Console.Write("Provide the new data to update. \n Name: ");
string updateName = Console.ReadLine();
if (updateName == "")
{
updateName = updateTechSupportUser.Name;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: ");
string updateEmail = Console.ReadLine();
if (updateEmail == "")
{
updateEmail = updateTechSupportUser.Email;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: {updateEmail} \n Phone Number: ");
string updatePhone = Console.ReadLine();
if (updatePhone == "")
{
updatePhone = updateTechSupportUser.PhoneNumber;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: {updateEmail} \n Phone Number: {updatePhone} \n Password (must have exactly 8 characters): ");
string updatePassword = Console.ReadLine();
if (updatePassword == "")
{
updatePassword = updateTechSupportUser.Password;
updateTechSupportUser = user2.updateTechSupportUserInfo(updateUsername, updatePassword, updateName, updatePhone, updateEmail);
Console.Write($"Updated user, with new data: Username- {updateTechSupportUser.Username} \n Password- {updateTechSupportUser.Password} \n Name- {updateTechSupportUser.Name} \n Email- {updateTechSupportUser.Email} \n Phone Number- {updateTechSupportUser.PhoneNumber} \n");
PressAnyKey();
}
else if (updatePassword.Length == 8 && updatePassword != updateTechSupportUser.Password)
{
updateTechSupportUser = user2.updateTechSupportUserInfo(updateUsername, updatePassword, updateName, updatePhone, updateEmail);
Console.Write($"Updated user, with new data: Username- {updateTechSupportUser.Username} \n Password- {updateTechSupportUser.Password} \n Name- {updateTechSupportUser.Name} \n Email- {updateTechSupportUser.Email} \n Phone Number- {updateTechSupportUser.PhoneNumber} \n");
PressAnyKey();
}
else
{
Console.WriteLine("Couldn't update user. Check if password satisfies the demanded criteria.");
Console.ReadKey();
}
}
break;
case "4":
Console.Clear();
Console.Write("Provide the username of the Administrator you want to delete: ");
string usernameToDelete = Console.ReadLine();
Console.Write($"Are you sure you want to delete the Administrator with username: {usernameToDelete}? (Y/N)");
string confirmation = Console.ReadLine();
if (confirmation == "Y" || confirmation == "y")
{
bool deleted = user2.DeleteTechSupportUser(usernameToDelete);
if (deleted)
{
Console.WriteLine("User has been deleted.");
}
else
{
Console.WriteLine("User couldn't be deleted.");
}
break;
}
else
{
break;
}
case "5":
break;
default:
InvalidSelection();
break;
}
break;
case "4":
Console.Clear();
Console.Write("Select action: \n 1. Show all CSAgents \n 2. Find a CSAgent \n 3. Update CSAgent data \n 4. Delete CSAgent \n 5. Exit \n");
string selection4 = Console.ReadLine();
UserManager user3 = new UserManager();
switch (selection4)
{
case "1":
Console.Clear();
List <CSAgent> allCSAgents = new List <CSAgent>();
allCSAgents = user3.GetAllCSAgents();
foreach (var item in allCSAgents)
{
Console.WriteLine($"{item.Name}, {item.Username}, {item.Email}, {item.PhoneNumber}");
}
PressAnyKey();
break;
case "2":
Console.Clear();
CSAgent resultCSAgent = new CSAgent();
Console.Write("Search by username (leave blank if you want to continue by searching with Email and Name): ");
string searchCriteria = Console.ReadLine();
if (searchCriteria != "")
{
resultCSAgent = user3.GetCSAgent(searchCriteria);
if (resultCSAgent == null)
{
Console.WriteLine("No user found under this criteria. Press any key to continue");
Console.ReadKey();
}
else
{
Console.WriteLine($"{resultCSAgent.Name}, {resultCSAgent.Username}, {resultCSAgent.Email}, {resultCSAgent.Password}, {resultCSAgent.PhoneNumber}");
}
}
else
{
Console.Clear();
Console.Write("Search by Email and Name. \n Email: ");
string searchEmail = Console.ReadLine();
Console.Clear();
Console.Write($"Search by Email and Name. \n Email: {searchEmail} \n Name: ");
string searchName = Console.ReadLine();
resultCSAgent = user3.GetCSAgent(searchEmail, searchName);
if (resultCSAgent == null)
{
Console.WriteLine("No user found under this criteria. Press any key to continue");
Console.ReadKey();
}
else
{
Console.WriteLine($"{resultCSAgent.Name}, {resultCSAgent.Username}, {resultCSAgent.Password}, {resultCSAgent.Email}, {resultCSAgent.PhoneNumber}");
}
}
PressAnyKey();
break;
case "3":
Console.Clear();
CSAgent updateCSAgent = new CSAgent();
Console.Write("Provide the Username of the Customer Service Agent you want to update: ");
string updateUsername = Console.ReadLine();
updateCSAgent = user3.GetCSAgent(updateUsername);
if (updateCSAgent == null)
{
Console.WriteLine("No user found under this criteria. Press any key to continue");
Console.ReadKey();
}
else
{
Console.WriteLine($"{updateCSAgent.Name}, {updateCSAgent.Username}, {updateCSAgent.Email}, {updateCSAgent.PhoneNumber}");
Console.Clear();
Console.Write("Provide the new data to update. \n Name: ");
string updateName = Console.ReadLine();
if (updateName == "")
{
updateName = updateCSAgent.Name;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: ");
string updateEmail = Console.ReadLine();
if (updateEmail == "")
{
updateEmail = updateCSAgent.Email;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: {updateEmail} \n Phone Number: ");
string updatePhone = Console.ReadLine();
if (updatePhone == "")
{
updatePhone = updateCSAgent.PhoneNumber;
}
Console.Clear();
Console.Write($"Provide the new data to update. \n Name: {updateName} \n Email: {updateEmail} \n Phone Number: {updatePhone} \n Password (must have exactly 8 characters): ");
string updatePassword = Console.ReadLine();
if (updatePassword == "")
{
updatePassword = updateCSAgent.Password;
updateCSAgent = user3.updateCSAgentInfo(updateUsername, updatePassword, updateName, updatePhone, updateEmail);
Console.Write($"Updated user, with new data: Username- {updateCSAgent.Username} \n Password- {updateCSAgent.Password} \n Name- {updateCSAgent.Name} \n Email- {updateCSAgent.Email} \n Phone Number- {updateCSAgent.PhoneNumber} \n");
PressAnyKey();
}
else if (updatePassword.Length == 8 && updatePassword != updateCSAgent.Password)
{
updateCSAgent = user3.updateCSAgentInfo(updateUsername, updatePassword, updateName, updatePhone, updateEmail);
Console.Write($"Updated user, with new data: Username- {updateCSAgent.Username} \n Password- {updateCSAgent.Password} \n Name- {updateCSAgent.Name} \n Email- {updateCSAgent.Email} \n Phone Number- {updateCSAgent.PhoneNumber} \n");
PressAnyKey();
}
else
{
Console.WriteLine("Couldn't update user. Check if password satisfies the demanded criteria.");
Console.ReadKey();
}
}
break;
case "4":
Console.Clear();
Console.Write("Provide the username of the CSAgent you want to delete: ");
string usernameToDelete = Console.ReadLine();
Console.Write($"Are you sure you want to delete the CSAgent with username: {usernameToDelete}? (Y/N)");
string confirmation = Console.ReadLine();
if (confirmation == "Y" || confirmation == "y")
{
bool deleted = user3.DeleteCSAgent(usernameToDelete);
if (deleted)
{
Console.WriteLine("User has been deleted.");
PressAnyKey();
}
else
{
Console.WriteLine("User couldn't be deleted.");
PressAnyKey();
}
break;
}
else
{
break;
}
case "5":
break;
default:
InvalidSelection();
break;
}
break;
case "5":
Console.Clear();
Console.Write("Select action: \n 1. Show all New Users \n 2. Register a New User \n 3. Delete a New User \n 4. Exit \n");
string selection5 = Console.ReadLine();
UserManager user4 = new UserManager();
switch (selection5)
{
case "1":
Console.Clear();
List <NewUser> allNewUser = new List <NewUser>();
allNewUser = user4.GetNewUser();
foreach (var item in allNewUser)
{
Console.WriteLine($" Requested role: {item.Role} \n Username: {item.Username} \n Password: {item.Password} \n Name: {item.Name} \n Email: {item.Email} \n Phone Number: {item.PhoneNumber} \n");
}
PressAnyKey();
break;
case "2":
Console.Clear();
user4.RegisterUser();
PressAnyKey();
break;
case "3":
Console.Clear();
Console.Write("Provide the username of the New User you want to delete: ");
string usernameToDelete = Console.ReadLine();
Console.Write($"Are you sure you want to delete the New User with username: {usernameToDelete}? (Y/N)");
string confirmation = Console.ReadLine();
if (confirmation == "Y" || confirmation == "y")
{
bool deleted = user4.DeleteNewUser(usernameToDelete);
if (deleted)
{
Console.WriteLine("User has been deleted.");
}
else
{
Console.WriteLine("User couldn't be deleted.");
}
break;
}
else
{
break;
}
case "4":
break;
default:
InvalidSelection();
break;
}
break;
case "6":
Console.Clear();
Console.Write("Select a function: \n 1. Search Tickets \n 2. Update Ticket \n 3. Delete Ticket \n 4. Go Back \n ");
string selection6 = Console.ReadLine();
switch (selection6)
{
case "1":
Console.Clear();
Console.Write("Select a function: \n 1. Search all Tickets \n 2. Search only Open Tickets \n 3.Go Back \n");
string selection7 = Console.ReadLine();
switch (selection7)
{
case "1":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection8 = Console.ReadLine();
CustTicketForm resultForm = new CustTicketForm();
List <CustTicket> resultTickets = new List <CustTicket>();
CustTicketManager resultManager = new CustTicketManager();
switch (selection8)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager.SearchAllTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager.SearchAllTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "2":
Console.Clear();
Console.Write("Search by: 1. Customer Name, 2. Customer Email, 3. Go Back \n");
string selection9 = Console.ReadLine();
CustTicketForm resultForm2 = new CustTicketForm();
List <CustTicket> resultTickets2 = new List <CustTicket>();
CustTicketManager resultManager2 = new CustTicketManager();
switch (selection9)
{
case "1":
Console.Write("What is the Customer's Name? \n");
string customerName = Console.ReadLine();
resultManager2.FindOpenTicketsByName(customerName);
PressAnyKey();
break;
case "2":
Console.Write("What is the Customer's Email? \n");
string customerEmail = Console.ReadLine();
resultManager2.FindOpenTicketsByEmail(customerEmail);
PressAnyKey();
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "3":
break;
default:
InvalidSelection();
break;
}
break;
case "2":
Console.Clear();
Console.Write("What is the TicketID of the Customer Ticket you want to update: ");
if (int.TryParse(Console.ReadLine(), out int ticketID))
{
CustTicketManager updateManager = new CustTicketManager();
updateManager.UpdateTicket(ticketID);
}
else
{
Console.Write("Invalid TicketID, all ticket IDs are numerals.");
}
PressAnyKey();
break;
case "3":
Console.Clear();
Console.Write("What is the TicketID of the Customer Ticket you want to delete: ");
if (int.TryParse(Console.ReadLine(), out int deleteTicketID))
{
CustTicketManager deleteManager = new CustTicketManager();
deleteManager.DeleteTicket(deleteTicketID);
}
else
{
Console.Write("Invalid TicketID, all ticket IDs are numerals.");
}
PressAnyKey();
break;
case "4":
break;
default:
InvalidSelection();
break;
}
break;
case "7":
logout = true;
break;
default:
Console.WriteLine("You have made an invalid choice. Press any key to continue.");
Console.ReadKey();
break;
}
} while (!logout);
}