public ActionResult CreateCases()
{
if (BL.CurrentUser.Instance != null && BL.CurrentUser.Instance.VerifiedUser.UserId != Guid.Empty)
{
//Guid customerid = new Guid(BL.CurrentUser.Instance.VerifiedUser.CompanyName);
//EntityReference CustomerId = new EntityReference("contact", customerid);
lstSite = GetSiteOnCustomer(BL.CurrentUser.Instance.VerifiedUser.CompanyName);
BL.TicketData Model;
if (lstSite.Count > 0)
{
Model = new BL.TicketData()
{
lstSubject = GetSubject(), lstSite = GetSiteOnCustomer(BL.CurrentUser.Instance.VerifiedUser.CompanyName)
};
}
else
{
Model = new BL.TicketData()
{
lstSubject = GetSubject()
};
}
ViewBag.LiDashboard = "class=";
ViewBag.LiGetAllCasesForIncident = "class=";
ViewBag.LiCreateCases = "class=active";
ViewBag.LiPassword = "******";
return(View("CreateCases", Model));
}
else
{
return(RedirectToAction("../Activity/Login"));
}
}
public ActionResult EditCases(Guid id)
{
if (BL.CurrentUser.Instance != null && BL.CurrentUser.Instance.VerifiedUser.UserId != Guid.Empty)
{
BL.RecordList AllCases = new BL.RecordList()
{
lstData = null
};
lstSite = GetSiteOnCustomer(BL.CurrentUser.Instance.VerifiedUser.CompanyName);
BL.TicketData Model;
if (lstSite.Count > 0)
{
Model = new BL.TicketData()
{
lstSubject = GetSubject(), lstSite = GetSiteOnCustomer(BL.CurrentUser.Instance.VerifiedUser.CompanyName)
};
}
else
{
Model = new BL.TicketData()
{
lstSubject = GetSubject()
};
}
lstTroubleTicket1 = PortalRepository.GetIdWiseIncidentData("incident", Service, id);
if (lstTroubleTicket1.Count > 0)
{
AllCases = new BL.RecordList()
{
lstData = lstTroubleTicket1
}
}
;
else
{
AllCases = new BL.RecordList()
{
lstData = null
}
};
Model.incidentid = id;
Model.description = AllCases.lstData[0].description;
EntityReference CustomerId = new EntityReference("account", AllCases.lstData[0].customerid);
Model.customerid = CustomerId.Id.ToString();
EntityReference SiteName = new EntityReference("new_projectsite", AllCases.lstData[0].new_sitename);
Model.new_name = SiteName.Id.ToString();
EntityReference ContactId = new EntityReference("contact", AllCases.lstData[0].primarycontactid);
Model.primarycontactid = ContactId.Id.ToString();
EntityReference SubjectId = new EntityReference("subject", AllCases.lstData[0].subjectid);
Model.subjectid = SubjectId.Id.ToString();
Model.title = AllCases.lstData[0].title;
Model.PageMessage = "";
return(View("CreateCases", Model));
}
else
{
return(RedirectToAction("../Activity/Login"));
}
}
public ActionResult SaveCases(BL.TicketData Model)
{
try
{
if (Service == null)
{
Service = BL.OrganizationUtility.GetCRMService();
}
if (BL.CurrentUser.Instance != null && BL.CurrentUser.Instance.VerifiedUser.UserId != Guid.Empty)
{
BL.User us = new BL.User();
//QueryExpression query = new QueryExpression("contact");
//query.ColumnSet = new ColumnSet("contactid", "parentcustomerid");
////query.Criteria.AddCondition(new ConditionExpression("new_account", ConditionOperator.Equal, CustId));
//EntityCollection Col = Service.RetrieveMultiple(query);
// Entity entity = context.InputParameters["account"] as Entity;
if (Model.incidentid == null || Model.incidentid == new Guid("00000000-0000-0000-0000-000000000000"))
{
Entity entity = new Entity("incident");
//entity.Id = "";
entity.LogicalName = "incident";
//entity.Attributes["incidentid"] = ;
entity.Attributes["title"] = Model.title;
Guid subjectid = new Guid(Model.subjectid);
EntityReference SubjectId = new EntityReference("subject", subjectid);
entity.Attributes["subjectid"] = SubjectId;
entity.Attributes["description"] = Model.description;
Guid customerid = new Guid(BL.CurrentUser.Instance.VerifiedUser.CompanyName);
EntityReference CustomerId = new EntityReference("account", customerid);
entity.Attributes["customerid"] = CustomerId;
Guid sitename = new Guid(Model.new_name);
EntityReference SiteName = new EntityReference("new_projectsite", sitename);
entity.Attributes["new_sitename"] = SiteName;
Guid contactid = new Guid(BL.CurrentUser.Instance.VerifiedUser.UserId.ToString());
EntityReference ContactId = new EntityReference("contact", contactid);
entity.Attributes["primarycontactid"] = ContactId; //new_sitename
entity.Attributes["createdby"] = ContactId; //new_sitename
var incId = Service.Create(entity);
#region SaveNotes
Entity entity_notes = new Entity("annotation");
entity_notes["subject"] = " by " + BL.CurrentUser.Instance.VerifiedUser.UserName;
entity_notes["notetext"] = "*WEB*" + Model.description;
if (Model.Attachment != null)
{
if (Model.Attachment.ContentLength > 0)
{
var fname = Path.GetFileNameWithoutExtension(Model.Attachment.FileName) + (DateTime.Now).ToString("ddMMyyhhmmss");
var FExtension = Path.GetExtension(Model.Attachment.FileName);
var fileName = fname + FExtension;//
//var fileName = Path.GetFileName(ModelNotes.Attachment.FileName);// + (DateTime.Now).ToString("dd-MM-yyyy"));
var path = Path.Combine(Server.MapPath("~/App_Data/"), fileName);
Model.Attachment.SaveAs(path);
FileStream stream = new FileStream(path, FileMode.Open);
byte[] byteData = new byte[stream.Length];
stream.Read(byteData, 0, byteData.Length);
stream.Close();
entity_notes["filename"] = fileName;
entity_notes["mimetype"] = Model.Attachment.ContentType;
entity_notes["documentbody"] = System.Convert.ToBase64String(byteData);
}
}
EntityReference IncidentIdNew = new EntityReference("incident", incId);
entity_notes["objectid"] = IncidentIdNew;
EntityReference User = new EntityReference("contact", BL.CurrentUser.Instance.VerifiedUser.UserId);
//entity["createdby"] = User.Id;
Service.Create(entity_notes);
#endregion
Model.PageMessage = "Case Successfully Created";
}
else
{
Entity entity = new Entity("incident");
//entity.Id = "";
entity.LogicalName = "incident";
entity.Attributes["incidentid"] = Model.incidentid;
entity.Attributes["title"] = Model.title;
Guid subjectid = new Guid(Model.subjectid);
EntityReference SubjectId = new EntityReference("subject", subjectid);
entity.Attributes["subjectid"] = SubjectId;
entity.Attributes["description"] = Model.description;
Guid customerid = new Guid(BL.CurrentUser.Instance.VerifiedUser.CompanyName);
EntityReference CustomerId = new EntityReference("account", customerid);
entity.Attributes["customerid"] = CustomerId;
Guid sitename = new Guid(Model.new_name);
EntityReference SiteName = new EntityReference("new_projectsite", sitename);
entity.Attributes["new_sitename"] = SiteName;
Guid contactid = new Guid(BL.CurrentUser.Instance.VerifiedUser.UserId.ToString());
EntityReference ContactId = new EntityReference("contact", contactid);
entity.Attributes["primarycontactid"] = ContactId;//new_sitename
Service.Update(entity);
Model.PageMessage = "Case Successfully Updated";
}
}
//EditCases(Model.incidentid);
return(RedirectToAction("GetAllCasesForIncident"));
}
catch (Exception ex)
{
return(RedirectToAction("../Activity/Login"));
}
}
