public override async Task <HandoffRecord> Escalate(ITurnContext turnContext, IEventActivity handoffEvent)
{
var account = _creds.LpAccount;
var clientId = _creds.LpAppId;
var clientSecret = _creds.LpAppSecret;
var conversationRecord = await LivePersonConnector.EscalateToAgentAsync(turnContext, handoffEvent, account, clientId, clientSecret, _conversationHandoffRecordMap);
return(new LivePersonHandoffRecord(turnContext.Activity.GetConversationReference(), conversationRecord));
}
public override async Task RouteActivityToExistingHandoff(ITurnContext turnContext, HandoffRecord handoffRecord)
{
var livePersonHandoffRecord = handoffRecord as LivePersonHandoffRecord;
if (livePersonHandoffRecord != null)
{
var account = _creds.LpAccount;
var message = LivePersonConnector.MakeLivePersonMessage(0,
livePersonHandoffRecord.RemoteConversationId,
turnContext.Activity.Text);
await LivePersonConnector.SendMessageToConversationAsync(account,
livePersonHandoffRecord.ConversationRecord.MessageDomain,
livePersonHandoffRecord.ConversationRecord.AppJWT,
livePersonHandoffRecord.ConversationRecord.ConsumerJWS,
message).ConfigureAwait(false);
}
}
