// Initialize CWSS
public static void initCWSS(IGlobalContext _gContext)
{
rnSrv = new RightNowService(_gContext);
client = rnSrv._rnowClient;
}
//Retrieve configuration verb via RNow SOAP and Parse it as JSON
public static bool getConfigVerb(IGlobalContext _gContext)
{
//Init the RightNow Service
rnSrv = new RightNowService(_gContext);
client = rnSrv._rnowClient;
string logMessage, logNote;
//Query configuration from Cloud Service
String query = "select Configuration.Value from Configuration where lookupname='CUSTOM_CFG_Accel_Ext_Integrations'";
String[] rowData = null;
try
{
rowData = rnSrv.queryData(query);
}
catch (Exception ex)
{
if (logWrap != null)
{
logMessage = "Integration Configuration verb is not set properly. ";
logNote = "Error in query config 'CUSTOM_CFG_Accel_Ext_Integrations' from Cloud Service. Error query: " + query + "; Error Message: " + ex.Message;
logWrap.ErrorLog();
}
MessageBox.Show("Integration Configuration verb is not set properly. Please contact your system administrator. ", "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
return(false);
}
// Check whether configuration is set
if (rowData.Length == 0)
{
String message = "Integration Configuration verb does not exist. Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Integration Configuration verb does not exist.";
logNote = "CUSTOM_CFG_Accel_Ext_Integrations is missing in Configuration Settings.";
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
return(false);
}
// Get configuration value
string jsonString = rowData[0];
jsonString = jsonString.Replace("\"\"", "\"");
// get the AdminProfileID
// make sure it is located before "hosts" (if this is also missing, well, the config
// verb is in bad shape.
// can't use "{"AdminProfileID" because { can be followed by newline in config verb
if (jsonString.Contains("AdminProfileID") &&
jsonString.Contains("hosts") &&
jsonString.IndexOf("AdminProfileID") < jsonString.IndexOf("hosts"))
{
// get the AdminProfileID value
AdminProfileID = Convert.ToInt32(jsonString.Split(',')[0].Split(':')[1]);
}
else
{
String message = "Integration Configuration verb does not contain AdminProfileID as first member of JSON.\n Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Integration Configuration verb does not contain AdminProfileID as first member of JSON";
logNote = "The string is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
AdminProfileID = 0;
return(false);
}
loginUserIsAdmin = _gContext.ProfileId == ConfigurationSetting.AdminProfileID;
// Parse endpoint configuration
int i = jsonString.IndexOf("[");
int j = jsonString.LastIndexOf("]");
if (i < 0 || i > j)
{
String message = "Siebel Integration Configuration verb is not set properly. Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Accelerator Integration Configuration verb [] array is not set properly.";
logNote = "Configuration cannot be parsed, the string is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
return(false);
}
string jsonTrim = jsonString.Substring(i, j - i + 1);
/* Using Serializer to parse Configuration JSON String
* The parsing is based on the classes definition in the following region
*/
var serializer = new JavaScriptSerializer();
List <ConfigurationVerb> configVerbArray = null;
try
{
configVerbArray = serializer.Deserialize <List <ConfigurationVerb> >(jsonTrim);
}
catch (System.ArgumentException ex)
{
String message = "Accelerator Integration Configuration verb JSON is invalid. Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
logMessage = "Accelerator Integration Configuration verb JSON is invalid.";
logNote = "Configuration cannot be parsed, the string is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
return(false);
}
bool found = false;
// Get the server url of current site
string _interfaceUrl = _gContext.InterfaceURL;
string[] splittedInterfaceUrl = _interfaceUrl.Split('/');
string _configServerUrl = splittedInterfaceUrl[2];
// Get values in configuration settings
foreach (ConfigurationVerb configVerb in configVerbArray)
{
if (configVerb.rnt_host.Contains(_configServerUrl))
{
string extBaseUrl = configVerb.integration.ext_base_url;
//Get Siebel server type and initiate Siebel Provider
string serverType = configVerb.integration.server_type;
SiebelProvider = serverTypeToProvider(serverType);
username = configVerb.integration.username;
password = configVerb.integration.password;
siebelServiceUserId = configVerb.integration.siebel_service_user_id;
siebelDefaultSrOwnerId = configVerb.integration.siebel_default_sr_owner_id;
SiebelServiceTimeout = configVerb.integration.SiebelServiceTimeout;
log_level = configVerb.integration.log_level;
assignLogLevelEnum();
rnt_host = configVerb.rnt_host;
//Prepare the Service Request Type Mapping
if (configVerb.integration.request_type_mapping != null)
{
requestTypeMapping = setRequestTypeMapping(configVerb.integration.request_type_mapping);
}
incidentsByContactReportID = configVerb.integration.incidentsByContactReportID;
contactSearchReportID = configVerb.integration.contactSearchReportID;
uspsUsername = configVerb.postalValidation.username;
ext_address_validate_url = configVerb.postalValidation.ext_address_validate_url;
Dictionary <String, Service> extServices = configVerb.integration.ext_services;
foreach (KeyValuePair <String, Service> extService in extServices)
{
switch (extService.Key)
{
case "service_request_detail":
if (extService.Value.create != null)
{
CreateSR_WSDL = extBaseUrl + extService.Value.create.relative_path;
}
if (extService.Value.update != null)
{
UpdateSR_WSDL = extBaseUrl + extService.Value.update.relative_path;
}
if (extService.Value.read != null)
{
LookupSR_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "service_request_list":
if (extService.Value.read != null)
{
LookupSRbyContactPartyID_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "repair_order_detail":
if (extService.Value.create != null)
{
CreateRepair_WSDL = extBaseUrl + extService.Value.create.relative_path;
}
if (extService.Value.update != null)
{
UpdateRepair_WSDL = extBaseUrl + extService.Value.update.relative_path;
}
if (extService.Value.read != null)
{
LookupRepair_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "repair_order_list":
if (extService.Value.read != null)
{
RepairOrderList_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "service_request_note":
if (extService.Value.create != null)
{
CreateInteraction_WSDL = extBaseUrl + extService.Value.create.relative_path;
}
break;
case "contact_list":
if (extService.Value.read != null)
{
LookupContactList_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "item_list":
if (extService.Value.read != null)
{
ItemList_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "entitlement_list":
if (extService.Value.read != null)
{
EntitlementList_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "repair_logistics_list":
if (extService.Value.read != null)
{
RepairLogisticsList_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
case "repair_list":
if (extService.Value.read != null)
{
RepairOrderList_WSDL = extBaseUrl + extService.Value.read.relative_path;
}
break;
}
}
found = true;
break;
}
}
// If current site is not set in configuration.
if (!found)
{
String message = "The current host, " + _configServerUrl + ", is not present in Integration Configuration verb.\n Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Current Host is not present in Integration Configuration verb. ";
logNote = "Current site is not set in configuration CUSTOM_CFG_Accel_Ext_Integrations. The configuration verb is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
return(false);
}
configVerbPerfect = true;
return(true);
}
/// <summary>
/// Method which is invoked by the AddIn framework when the control is created.
/// </summary>
/// <param name="inDesignMode">Flag which indicates if the control is being drawn on the Workspace Designer. (Use this flag to determine if code should perform any logic on the workspace record)</param>
/// <param name="RecordContext">The current workspace record context.</param>
/// <returns>The control which implements the IWorkspaceComponent2 interface.</returns>
public IWorkspaceComponent2 CreateControl(bool inDesignMode, IRecordContext RecordContext)
{
if (!ConfigurationSetting.configVerbPerfect)
{
if (!ConfigurationSetting.loginUserIsAdmin)
{
MessageBox.Show("Activity Add-In is not initialized properly. \nPlease contact your system administrator.\n You are now logged out.");
_gContext.Logout();
}
else // don't want to logout admin
{
MessageBox.Show("Activity Add-In is not loaded because of invalid configuration verb.");
return new ActivityAddIn(inDesignMode, RecordContext);
}
}
_rContext = RecordContext;
if (!inDesignMode && _rContext != null)
{
ConfigurationSetting instance = ConfigurationSetting.Instance(_gContext);
_usr = ConfigurationSetting.username;
_pwd = ConfigurationSetting.password;
//_client = ConfigurationSetting.client;
_rnSrv = ConfigurationSetting.rnSrv;
_log = ConfigurationSetting.logWrap;
_siebelServiceUserId = ConfigurationSetting.siebelServiceUserId;
_siebelDefaultSrOwnerId = ConfigurationSetting.siebelDefaultSrOwnerId;
Activity.ServiceProvider = ConfigurationSetting.SiebelProvider;
Activity.LookupURL = ConfigurationSetting.CreateSR_WSDL;
Activity.ServiceUsername = String.IsNullOrEmpty(_usr) ? "ebusiness" : _usr;
Activity.ServicePassword = String.IsNullOrEmpty(_pwd) ? "password" : _pwd;
Activity.ServiceClientTimeout = ConfigurationSetting.SiebelServiceTimeout;
Activity.InitSiebelProvider();
}
_wsAddIn = new ActivityAddIn(inDesignMode, _rContext);
_wsAddIn._rnSrv = _rnSrv;
_wsAddIn._log = _log;
_wsAddIn._siebelServiceUserId = _siebelServiceUserId;
if (_log != null)
{
string logMessage = "Activity AddIn is setup.";
_log.DebugLog(logMessage: logMessage);
}
return _wsAddIn;
}
/// <summary>
/// Method which is invoked by the AddIn framework when the control is created.
/// </summary>
/// <param name="inDesignMode">Flag which indicates if the control is being drawn on the Workspace Designer. (Use this flag to determine if code should perform any logic on the workspace record)</param>
/// <param name="RecordContext">The current workspace record context.</param>
/// <returns>The control which implements the IWorkspaceComponent2 interface.</returns>
public IWorkspaceComponent2 CreateControl(bool inDesignMode, IRecordContext RecordContext)
{
if (!ConfigurationSetting.configVerbPerfect)
{
if (!ConfigurationSetting.loginUserIsAdmin)
{
MessageBox.Show("Contact Search Add-In is not initialized properly. \nPlease contact your system administrator.\n You are now logged out.");
_globalContext.Logout();
}
else // don't want to logout admin
{
MessageBox.Show("Contact Search Add-In is not loaded because of invalid configuration verb.");
return new ContactWorkspaceAddIn(inDesignMode, RecordContext, _globalContext);
}
}
_rContext = RecordContext;
if (!inDesignMode && RecordContext != null)
{
//Get configuration
ConfigurationSetting instance = ConfigurationSetting.Instance(_globalContext);
_usr = ConfigurationSetting.username;
_pwd = ConfigurationSetting.password;
_client = ConfigurationSetting.client;
_rnSrv = ConfigurationSetting.rnSrv;
_log = ConfigurationSetting.logWrap;
Accelerator.Siebel.SharedServices.ContactModel.ServiceProvider = ConfigurationSetting.SiebelProvider;
Accelerator.Siebel.SharedServices.ContactModel.ListLookupURL = ConfigurationSetting.LookupContactList_WSDL;
Accelerator.Siebel.SharedServices.ContactModel.ServiceUsername = String.IsNullOrEmpty(_usr) ? "ebusiness" : _usr;
Accelerator.Siebel.SharedServices.ContactModel.ServicePassword = String.IsNullOrEmpty(_pwd) ? "password" : _pwd;
Accelerator.Siebel.SharedServices.ContactModel.ServiceClientTimeout = ConfigurationSetting.SiebelServiceTimeout;
Accelerator.Siebel.SharedServices.ContactModel.InitSiebelProvider();
Contact_Search_Report_ID = ConfigurationSetting.contactSearchReportID;
}
_wsAddIn = new ContactWorkspaceAddIn(inDesignMode, RecordContext, _globalContext);
_wsAddIn._contactSearchReportId = Contact_Search_Report_ID;
_wsAddIn._rnSrv = _rnSrv;
_wsAddIn._log = _log;
return _wsAddIn;
}
// Initialize CWSS
public static void initCWSS(IGlobalContext _gContext)
{
rnSrv = new RightNowService(_gContext);
client = rnSrv._rnowClient;
}
//Retrieve configuration verb via RNow SOAP and Parse it as JSON
public static bool getConfigVerb(IGlobalContext _gContext)
{
//Init the RightNow Service
rnSrv = new RightNowService(_gContext);
client = rnSrv._rnowClient;
string logMessage, logNote;
//Query configuration from Cloud Service
String query = "select Configuration.Value from Configuration where lookupname='CUSTOM_CFG_Accel_Ext_Integrations'";
String[] rowData = null;
try
{
rowData = rnSrv.queryData(query);
}
catch (Exception ex)
{
if (logWrap != null)
{
logMessage = "Integration Configuration verb is not set properly. ";
logNote = "Error in query config 'CUSTOM_CFG_Accel_Ext_Integrations' from Cloud Service. Error query: " + query + "; Error Message: " + ex.Message;
logWrap.ErrorLog();
}
MessageBox.Show("Integration Configuration verb is not set properly. Please contact your system administrator. ", "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
return false;
}
// Check whether configuration is set
if (rowData.Length == 0)
{
String message = "Integration Configuration verb does not exist. Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Integration Configuration verb does not exist.";
logNote = "CUSTOM_CFG_Accel_Ext_Integrations is missing in Configuration Settings.";
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
return false;
}
// Get configuration value
string jsonString = rowData[0];
jsonString = jsonString.Replace("\"\"", "\"");
// get the AdminProfileID
// make sure it is located before "hosts" (if this is also missing, well, the config
// verb is in bad shape.
// can't use "{"AdminProfileID" because { can be followed by newline in config verb
if (jsonString.Contains("AdminProfileID") &&
jsonString.Contains("hosts") &&
jsonString.IndexOf("AdminProfileID") < jsonString.IndexOf("hosts"))
{
// get the AdminProfileID value
AdminProfileID = Convert.ToInt32(jsonString.Split(',')[0].Split(':')[1]);
}
else
{
String message = "Integration Configuration verb does not contain AdminProfileID as first member of JSON.\n Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Integration Configuration verb does not contain AdminProfileID as first member of JSON";
logNote = "The string is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
AdminProfileID = 0;
return false;
}
loginUserIsAdmin = _gContext.ProfileId == ConfigurationSetting.AdminProfileID;
// Parse endpoint configuration
int i = jsonString.IndexOf("[");
int j = jsonString.LastIndexOf("]");
if (i < 0 || i > j)
{
String message = "Siebel Integration Configuration verb is not set properly. Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Accelerator Integration Configuration verb [] array is not set properly.";
logNote = "Configuration cannot be parsed, the string is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
return false;
}
string jsonTrim = jsonString.Substring(i, j - i + 1);
/* Using Serializer to parse Configuration JSON String
* The parsing is based on the classes definition in the following region
*/
var serializer = new JavaScriptSerializer();
List<ConfigurationVerb> configVerbArray = null;
try
{
configVerbArray = serializer.Deserialize<List<ConfigurationVerb>>(jsonTrim);
}
catch (System.ArgumentException ex)
{
String message = "Accelerator Integration Configuration verb JSON is invalid. Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
logMessage = "Accelerator Integration Configuration verb JSON is invalid.";
logNote = "Configuration cannot be parsed, the string is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
return false;
}
bool found = false;
// Get the server url of current site
string _interfaceUrl = _gContext.InterfaceURL;
string[] splittedInterfaceUrl = _interfaceUrl.Split('/');
string _configServerUrl = splittedInterfaceUrl[2];
// Get values in configuration settings
foreach (ConfigurationVerb configVerb in configVerbArray)
{
if (configVerb.rnt_host.Contains(_configServerUrl))
{
string extBaseUrl = configVerb.integration.ext_base_url;
//Get Siebel server type and initiate Siebel Provider
string serverType = configVerb.integration.server_type;
SiebelProvider = serverTypeToProvider(serverType);
username = configVerb.integration.username;
password = configVerb.integration.password;
siebelServiceUserId = configVerb.integration.siebel_service_user_id;
siebelDefaultSrOwnerId = configVerb.integration.siebel_default_sr_owner_id;
SiebelServiceTimeout = configVerb.integration.SiebelServiceTimeout;
log_level = configVerb.integration.log_level;
assignLogLevelEnum();
rnt_host = configVerb.rnt_host;
//Prepare the Service Request Type Mapping
if (configVerb.integration.request_type_mapping != null)
{
requestTypeMapping = setRequestTypeMapping(configVerb.integration.request_type_mapping);
}
incidentsByContactReportID = configVerb.integration.incidentsByContactReportID;
contactSearchReportID = configVerb.integration.contactSearchReportID;
uspsUsername = configVerb.postalValidation.username;
ext_address_validate_url = configVerb.postalValidation.ext_address_validate_url;
Dictionary<String, Service> extServices = configVerb.integration.ext_services;
foreach (KeyValuePair<String, Service> extService in extServices)
{
switch (extService.Key)
{
case "service_request_detail":
if (extService.Value.create != null)
CreateSR_WSDL = extBaseUrl + extService.Value.create.relative_path;
if (extService.Value.update != null)
UpdateSR_WSDL = extBaseUrl + extService.Value.update.relative_path;
if (extService.Value.read != null)
LookupSR_WSDL = extBaseUrl + extService.Value.read.relative_path;
break;
case "service_request_list":
if (extService.Value.read != null)
LookupSRbyContactPartyID_WSDL = extBaseUrl + extService.Value.read.relative_path;
break;
case "repair_order_detail":
if (extService.Value.create != null)
CreateRepair_WSDL = extBaseUrl + extService.Value.create.relative_path;
if (extService.Value.update != null)
UpdateRepair_WSDL = extBaseUrl + extService.Value.update.relative_path;
if (extService.Value.read != null)
LookupRepair_WSDL = extBaseUrl + extService.Value.read.relative_path;
break;
case "repair_order_list":
if (extService.Value.read != null)
RepairOrderList_WSDL = extBaseUrl + extService.Value.read.relative_path;
break;
case "service_request_note":
if (extService.Value.create != null)
CreateInteraction_WSDL = extBaseUrl + extService.Value.create.relative_path;
break;
case "contact_list":
if (extService.Value.read != null)
LookupContactList_WSDL = extBaseUrl + extService.Value.read.relative_path;
break;
case "item_list":
if (extService.Value.read != null)
ItemList_WSDL = extBaseUrl + extService.Value.read.relative_path;
break;
case "entitlement_list":
if (extService.Value.read != null)
EntitlementList_WSDL = extBaseUrl + extService.Value.read.relative_path;
break;
case "repair_logistics_list":
if (extService.Value.read != null)
RepairLogisticsList_WSDL = extBaseUrl + extService.Value.read.relative_path;
break;
case "repair_list":
if (extService.Value.read != null)
RepairOrderList_WSDL = extBaseUrl + extService.Value.read.relative_path;
break;
}
}
found = true;
break;
}
}
// If current site is not set in configuration.
if (!found)
{
String message = "The current host, " + _configServerUrl + ", is not present in Integration Configuration verb.\n Please contact your system administrator";
MessageBox.Show(message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
if (logWrap != null)
{
logMessage = "Current Host is not present in Integration Configuration verb. ";
logNote = "Current site is not set in configuration CUSTOM_CFG_Accel_Ext_Integrations. The configuration verb is: " + jsonString;
logWrap.ErrorLog(logMessage: logMessage, logNote: logNote);
}
return false;
}
configVerbPerfect = true;
return true;
}
