internal VoiceResponse Inbound(VoipCall call, DaoFactory daoFactory)
{
var contactPhone = call.Status == VoipCallStatus.Incoming || call.Status == VoipCallStatus.Answered
? call.From
: call.To;
Contact contact;
var contacts = new VoipEngine(daoFactory).GetContacts(contactPhone, daoFactory);
var managers = contacts.SelectMany(CRMSecurity.GetAccessSubjectGuidsTo).ToList();
var agent = GetSignalRHelper().GetAgent(managers);
if (agent != null && agent.Item1 != null)
{
var agentId = agent.Item1.Id;
SecurityContext.AuthenticateMe(agentId);
call.AnsweredBy = agentId;
contact = contacts.FirstOrDefault(CRMSecurity.CanAccessTo);
daoFactory.VoipDao.SaveOrUpdateCall(call);
}
else
{
contact = contacts.FirstOrDefault();
}
if (contact == null)
{
contact = new VoipEngine(daoFactory).CreateContact(call.From.TrimStart('+'));
call.ContactId = contact.ID;
daoFactory.VoipDao.SaveOrUpdateCall(call);
}
return(GetTwilioResponseHelper().Inbound(agent));
}
public HttpResponseMessage Dequeue(TwilioVoiceRequest request, [FromUri] Guid?callerId = null, [FromUri] int contactId = 0, [FromUri] string reject = "")
{
try
{
using (var scope = DIHelper.Resolve())
{
var voipEngine = new VoipEngine(scope.Resolve <DaoFactory>());
request.AddAdditionalFields(callerId, contactId, reject);
if (Convert.ToBoolean(request.Reject))
{
MissCall(request, voipEngine);
return(GetHttpResponse(request.Leave()));
}
voipEngine.AnswerCall(CallFromTwilioRequest(request));
return(GetHttpResponse(request.Dequeue()));
}
}
catch (Exception e)
{
Log.Error(e);
throw;
}
}
private void SaveAdditionalInfoAction(QueueItem queueItem)
{
try
{
_tenantManager.SetCurrentTenant(queueItem.TenantID);
var voipEngine = new VoipEngine(_daoFactory,
_crmSecurity,
_tenantUtil,
null,
_securityContext,
null,
_tenantManager,
_voipDao);
var dao = _daoFactory.GetVoipDao();
var call = dao.GetCall(queueItem.CallID);
GetPriceAndDuration(call);
if (call.ChildCalls.Any())
{
call.ChildCalls.ForEach(r =>
{
GetPriceAndDuration(r);
voipEngine.SaveOrUpdateCall(r);
});
}
call = voipEngine.SaveOrUpdateCall(call);
if (!string.IsNullOrEmpty(call.VoipRecord.Id))
{
call.VoipRecord = _voipDao.GetProvider().GetRecord((string)call.Id, (string)call.VoipRecord.Id);
voipEngine.SaveOrUpdateCall(call);
}
_securityContext.AuthenticateMeWithoutCookie(call.AnsweredBy);
AddHistoryToCallContact(call, _daoFactory);
}
catch (Exception ex)
{
_logger.ErrorFormat("SaveAdditionalInfo {0}, {1}", ex, ex.StackTrace);
}
}
private void MissCall(TwilioVoiceRequest request, VoipEngine voipEngine)
{
var voipCall = CallFromTwilioRequest(request);
voipCall.Status = VoipCallStatus.Missed;
if (!string.IsNullOrEmpty(request.RecordingSid))
{
if (voipCall.VoipRecord == null || string.IsNullOrEmpty(voipCall.VoipRecord.Id))
{
voipCall.VoipRecord = new VoipRecord {
Id = request.RecordingSid
};
}
}
voipCall = voipEngine.SaveOrUpdateCall(voipCall);
request.GetSignalRHelper().MissCall(request.CallSid, voipCall.AnsweredBy.ToString());
voipEngine.SaveAdditionalInfo(voipCall.Id);
}
private static void SaveAdditionalInfoAction(QueueItem queueItem)
{
try
{
CoreContext.TenantManager.SetCurrentTenant(queueItem.TenantID);
using (var scope = DIHelper.Resolve())
{
var daoFactory = scope.Resolve <DaoFactory>();
var voipEngine = new VoipEngine(daoFactory);
var dao = daoFactory.VoipDao;
var call = dao.GetCall(queueItem.CallID);
GetPriceAndDuration(call);
if (call.ChildCalls.Any())
{
call.ChildCalls.ForEach(r =>
{
GetPriceAndDuration(r);
voipEngine.SaveOrUpdateCall(r);
});
}
call = voipEngine.SaveOrUpdateCall(call);
if (!string.IsNullOrEmpty(call.VoipRecord.Id))
{
call.VoipRecord = VoipDao.GetProvider().GetRecord(call.Id, call.VoipRecord.Id);
voipEngine.SaveOrUpdateCall(call);
}
SecurityContext.AuthenticateMe(call.AnsweredBy);
AddHistoryToCallContact(call, daoFactory);
}
}
catch (Exception ex)
{
LogManager.GetLogger("ASC").ErrorFormat("SaveAdditionalInfo {0}, {1}", ex, ex.StackTrace);
}
}
public HttpResponseMessage VoiceMail(TwilioVoiceRequest request, [FromUri] Guid?callerId = null, [FromUri] int contactId = 0)
{
try
{
using (var scope = DIHelper.Resolve())
{
var daoFactory = scope.Resolve <DaoFactory>();
var voipEngine = new VoipEngine(daoFactory);
request.AddAdditionalFields(callerId, contactId);
MissCall(request, voipEngine);
return(GetHttpResponse(request.VoiceMail()));
}
}
catch (Exception e)
{
Log.Error(e);
throw;
}
}
public HttpResponseMessage Dial(TwilioVoiceRequest request, [FromUri] Guid callerId, [FromUri] int contactId = 0, [FromUri] string reject = null)
{
try
{
using (var scope = DIHelper.Resolve())
{
var daoFactory = scope.Resolve <DaoFactory>();
var voipEngine = new VoipEngine(daoFactory);
request.AddAdditionalFields(callerId, contactId, reject);
var call = CallFromTwilioRequest(request);
call = voipEngine.SaveOrUpdateCall(call);
var parentCall = daoFactory.VoipDao.GetCall(call.ParentID);
if (!string.IsNullOrEmpty(request.RecordingSid))
{
if (parentCall.VoipRecord == null || string.IsNullOrEmpty(parentCall.VoipRecord.Id))
{
parentCall.VoipRecord = new VoipRecord {
Id = request.RecordingSid
};
}
daoFactory.VoipDao.SaveOrUpdateCall(parentCall);
}
voipEngine.SaveAdditionalInfo(parentCall.Id);
return(GetHttpResponse(request.Dial()));
}
}
catch (Exception e)
{
Log.Error(e);
throw;
}
}
public HttpResponseMessage Wait(TwilioVoiceRequest request, [FromUri] Guid?callerId = null, [FromUri] int contactId = 0, [FromUri] string redirectTo = null)
{
try
{
using (var scope = DIHelper.Resolve())
{
var daoFactory = scope.Resolve <DaoFactory>();
var voipEngine = new VoipEngine(daoFactory);
request.AddAdditionalFields(callerId, contactId, redirectTo: redirectTo);
if (Convert.ToInt32(request.QueueTime) == 0)
{
var history = CallFromTwilioRequest(request);
history.ParentID = history.Id;
voipEngine.SaveOrUpdateCall(history);
var to = request.RedirectTo;
if (string.IsNullOrEmpty(to))
{
request.GetSignalRHelper()
.Enqueue(request.CallSid, callerId.HasValue ? callerId.Value.ToString() : "");
}
else
{
request.GetSignalRHelper().Incoming(request.CallSid, to);
}
}
return(GetHttpResponse(request.Wait()));
}
}
catch (Exception e)
{
Log.Error(e);
throw;
}
}
public HttpResponseMessage Enqueue(TwilioVoiceRequest request, [FromUri] Guid?callerId = null, [FromUri] int contactId = 0)
{
try
{
using (var scope = DIHelper.Resolve())
{
var daoFactory = scope.Resolve <DaoFactory>();
var voipEngine = new VoipEngine(daoFactory);
request.AddAdditionalFields(callerId, contactId);
if (request.QueueResult != "bridged" && request.QueueResult != "redirected")
{
MissCall(request, voipEngine);
}
return(GetHttpResponse(request.Enqueue(request.QueueResult)));
}
}
catch (Exception e)
{
Log.Error(e);
throw;
}
}
