protected void Button1_Click(object sender, EventArgs e)
{
string str;
str = Request.QueryString["vdid"];
int id = Convert.ToInt32(str);
Hashtable data2 = new Hashtable();
data2.Add("ticket_id",Session["compid"]);
data2.Add("desc", txttaskdesc.Text);
data2.Add("pk", id);
data2.Add("dbname", "vendor");
bll helptakt = new bll();
helptakt.inshelptas(data2);
Hashtable data4= new Hashtable();
data4.Add("ticket_id",Session["compid"]);
data4.Add("ticket_status","Escalate to Help Desk");
bll comphelp = new bll();
comphelp.upcomphelp(data4);
}
protected void btnupd_Click(object sender, EventArgs e)
{
Hashtable data = new Hashtable();
string str2;
str2 = Request.QueryString["Empid"];
int id2 = Convert.ToInt32(str2);
if (id2 != 0)
{
if (Session["designation"].ToString() == "Shift engg")
{
data.Add("emp_technician", id2);
data.Add("update", "technician");
cbstatus.SelectedItem.Text = "Escalate to Help Desk";
Hashtable data2= new Hashtable();
data2.Add("ticket_id", txtticketid.Text);
data2.Add("desc","inform teachnician that new task has been assigned to him for '"+txtclientname.Text+"' and task description is '"+txttastdesc.Text +"' ");
data2.Add("pk",id2);
data2.Add("dbname", "employee");
bll helptakt = new bll();
helptakt.inshelptas(data2);
}
else if (Session["designation"].ToString() == "Head")
{
data.Add("emp_shift", id2);
data.Add("update", "shift");
}
}
else
{
data.Add("update", "none");
}
data.Add("ticket_id", txtticketid.Text);
data.Add("designation", Session["designation"].ToString());
data.Add("probtype" , txtprobtype.Text);
data.Add( "probsubtype",txtprobsubtype.Text);
data.Add( "docomplain",txtdocomplain.Text);
data.Add("dorepair" ,txtdorepair.Text);
data.Add("priority" , txtpriority.Text);
data.Add( "ticket_status",cbstatus.SelectedValue );
data.Add("eta" , txteta.Text);
data.Add( "ata", txtata.Text);
data.Add("atc" , txtatc.Text);
data.Add("others" , txtotherdesc.Text);
data.Add("taskdesc" ,txttastdesc.Text);
data.Add("labourcost" ,txtlabourcost.Text);
data.Add( "additionalcost",txtaddcost.Text);
data.Add( "partscost", txtpartcost.Text);
data.Add( "total",txttotal.Text);
data.Add("tax" ,txttax.Text );
data.Add("grandtotal" , txtgrandtotal.Text);
data.Add("assetid", txtassetid.Text);
data.Add("workdonehead" , txtwrkdnehead.Text);
data.Add( "workdoneshift",txtwrkdneshift.Text);
data.Add( "workdonetechnician",txtwrkdnetech.Text);
if(rbnopart.Checked ==true )
{
data.Add( "partsrequired", rbnopart .Text );
}
else if (rbyespart.Checked == true)
{
data.Add("partsrequired", rbyespart.Text);
}
else
{
data.Add("partsrequired", "");
}
data.Add ("partsdesc",txtpartdesc .Text );
if(rbyespayment .Checked ==true )
{
data.Add ("customerpayment",rbyespayment .Text );
}
else if (rbnopayment.Checked == true)
{
data.Add("customerpayment", rbnopayment.Text);
}
else
{
data.Add("customerpayment", "");
}
bll empcomup = new bll();
empcomup.updempcomp(data);
string empid;
empid = Request.QueryString["Empid"];
int eid = Convert.ToInt32(empid);
if (eid != 0)
{
bll count = new bll();
count.empcount(Convert.ToInt32(empid));
}
int id = Convert.ToInt32(txtticketid.Text );
lblupmess.Text = "Successfully Updated";
}
