public string GetOperStr(string orderId, int workOrderStatus, int lastrecid, int createUserId)
{
string msg = "";
WOrderOperTypeEnum wOrderOperTypeEnum = BLL.WOrderProcess.Instance.ValidateWOrderProcessRight(orderId, workOrderStatus, lastrecid, createUserId, ref msg);
string enumStr = BitAuto.ISDC.CC2012.BLL.Util.GetEnumOptText(typeof(BitAuto.ISDC.CC2012.Entities.WOrderOperTypeEnum), (int)wOrderOperTypeEnum);
if (wOrderOperTypeEnum == WOrderOperTypeEnum.None)
{
return("--");
}
string operStr = "<a href='/WOrderV2/WOrderProcess.aspx?OrderID=" + orderId + "' target='_blank'>" + enumStr + "</a>";
return(operStr);
}
/// 处理权限验证
/// <summary>
/// 处理权限验证
/// </summary>
/// <param name="orderid"></param>
/// <param name="message"></param>
/// <param name="oper"></param>
/// <param name="info"></param>
/// <returns></returns>
public bool ValidateWOrderProcessRight(string orderid, ref string message, ref WOrderOperTypeEnum oper, out WOrderInfoInfo info, WOrderProcessRightJsonData right)
{
message = "";
oper = WOrderOperTypeEnum.None;
info = null;
if (string.IsNullOrEmpty(orderid))
{
message = "传入参数工单ID不正确！";
return(false);
}
info = BLL.WOrderInfo.Instance.GetWOrderInfoInfo(orderid);
if (info == null)
{
message = "查不到对应的工单数据！";
return(false);
}
oper = ValidateWOrderProcessRight(orderid, info.WorkOrderStatus_Value, info.LastReceiverID_Value, info.CreateUserID_Value, ref message, right);
return(oper != WOrderOperTypeEnum.None);
}
private string New_Order(string status_nm, int recid, string orderid, int workorderstatus, int lastrecid, int createuserid)
{
string url = "";
string name = "";
//处理
if (status_nm == "待处理" || status_nm == "处理中")
{
string msg = "";
WOrderOperTypeEnum oper = BLL.WOrderProcess.Instance.ValidateWOrderProcessRight(orderid, workorderstatus, lastrecid, createuserid, ref msg);
switch (oper)
{
case WOrderOperTypeEnum.L03_审核:
name = "审核";
url = "/WOrderV2/WOrderProcess.aspx?OrderID=" + orderid + "&r=" + new Random().NextDouble();
break;
case WOrderOperTypeEnum.L04_处理:
name = "处理";
url = "/WOrderV2/WOrderProcess.aspx?OrderID=" + orderid + "&r=" + new Random().NextDouble();
break;
case WOrderOperTypeEnum.L05_回访:
name = "回访";
url = "/WOrderV2/WOrderProcess.aspx?OrderID=" + orderid + "&r=" + new Random().NextDouble();
break;
default:
name = "查看";
url = "/WOrderV2/WorkOrderView.aspx?OrderID=" + orderid + "&r=" + new Random().NextDouble();
break;
}
}
//查看
else
{
url = "/WOrderV2/WorkOrderView.aspx?OrderID=" + orderid + "&r=" + new Random().NextDouble();
name = "查看";
}
return("<span id='span_ck_" + recid + "' style='display:inline-block' orderid='" + orderid + "'>" +
"<a href='" + url + "' target='_blank'>" + name + "</a> </span>");
}
/// 工单处理
/// <summary>
/// 工单处理
/// </summary>
/// <param name="flag"></param>
/// <param name="msg"></param>
/// <returns></returns>
private string SaveProcess(ref bool flag, ref string msg)
{
try
{
WOrderProcessJsonData jsondata = WOrderProcessJsonData.GetWOrderProcessJsonData(JsonData);
if (jsondata == null)
{
flag = false;
msg = "参数错误！";
return("");
}
WOrderInfoInfo worderinfo = null;
WOrderOperTypeEnum oper = WOrderOperTypeEnum.None;
WOrderProcessRightJsonData right = WOrderProcessRightJsonData.GetWOrderProcessRightJsonData(RightData);
flag = BLL.WOrderProcess.Instance.ValidateWOrderProcessRight(OrderID, ref msg, ref oper, out worderinfo, right);
if (flag == false)
{
return("");
}
int loginuserid = BLL.Util.GetLoginUserID();
SysRightUserInfo sysinfo = BLL.EmployeeSuper.Instance.GetSysRightUserInfo(loginuserid);
if (sysinfo == null)
{
flag = false;
msg = "获取不到当前登录人信息！";
return("");
}
//处理工单
BLL.WOrderProcess.Instance.WOrderProcessMain(jsondata, sysinfo, oper, worderinfo);
flag = true;
msg = "";
return(BLL.Util.GetEnumOptText(typeof(WOrderOperTypeEnum), (int)oper));
}
catch (Exception ex)
{
WOrderInfo.ErrorToLog4("工单处理", ex);
flag = false;
msg = ex.Message;
return("");
}
}
/// 权限验证
/// <summary>
/// 权限验证
/// </summary>
/// <returns></returns>
private bool ValidateRight(WOrderProcessRightJsonData right)
{
string msg = "";
WOrderOperTypeEnum oper = WOrderOperTypeEnum.None;
bool a = BLL.WOrderProcess.Instance.ValidateWOrderProcessRight(OrderID, ref msg, ref oper, out WOrderInfo, right);
if (a == false)
{
BLL.Util.CloseCurrentPageAfterAlert(Response, msg);
return(false);
}
else
{
TitleName = "工单" + BLL.Util.GetEnumOptText(typeof(WOrderOperTypeEnum), (int)oper);
WOrderStatus = (WorkOrderStatus)WOrderInfo.WorkOrderStatus_Value;
CRMCustID = WOrderInfo.CRMCustID_Value;
return(true);
}
}
/// 处理权限验证
/// <summary>
/// 处理权限验证
/// </summary>
/// <param name="orderid"></param>
/// <param name="orderstatus"></param>
/// <param name="lastrecid"></param>
/// <param name="ordercreateuserid"></param>
/// <param name="message"></param>
/// <returns></returns>
public WOrderOperTypeEnum ValidateWOrderProcessRight(string orderid, int orderstatus, int lastrecid, int ordercreateuserid, ref string message, WOrderProcessRightJsonData right = null)
{
message = "";
WOrderOperTypeEnum oper = WOrderOperTypeEnum.None;
//登录id
int loginuserid = BLL.Util.GetLoginUserID();
//处理权限验证方式（默认：采用当前登录人的id验证）
if (right == null || Enum.IsDefined(typeof(WOrderProcessRightTypeEnum), right.RightType_Out) == false)
{
right = new WOrderProcessRightJsonData()
{
RightType = (int)WOrderProcessRightTypeEnum.R01_人员ID,
RightData = "",
LoginUserID = loginuserid,
OrderID = orderid
};
}
else
{
//校验right有效性
if (right.OrderID != orderid || right.LoginUserID != loginuserid)
{
message = "参数中的权限数据有效性不正确！";
return(oper);
}
}
/// 审核权限
bool PendingRight = BLL.Util.CheckRight(loginuserid, "SYS024BUT102102B");
/// 处理权限
bool ProcessRight = BLL.Util.CheckRight(loginuserid, "SYS024BUT102102C");
/// 回访权限
bool ReturnRight = BLL.Util.CheckRight(loginuserid, "SYS024BUT102102D");
if (string.IsNullOrEmpty(orderid))
{
message = "传入参数工单ID不正确！";
return(oper);
}
WorkOrderStatus status = (WorkOrderStatus)Enum.Parse(typeof(WorkOrderStatus), orderstatus.ToString());
switch (status)
{
case WorkOrderStatus.Pending:
//审核
{
if (PendingRight)
{
oper = WOrderOperTypeEnum.L03_审核;
return(oper);
}
else
{
message = "您没有此工单的审核权限！";
return(oper);
}
}
case WorkOrderStatus.Untreated:
case WorkOrderStatus.Processing:
//处理权限
{
//有权限+是创建人+是否上一步处理记录制定的接收人
if (ProcessRight ||
loginuserid == ordercreateuserid ||
BLL.WOrderToAndCC.Instance.IsToPersonForNumber(orderid, lastrecid, right))
{
oper = WOrderOperTypeEnum.L04_处理;
return(oper);
}
else
{
message = "您没有此工单的处理权限！";
return(oper);
}
}
case WorkOrderStatus.Processed:
//回访权限
{
if (ReturnRight)
{
if (BLL.WOrderProcess.Instance.IsHasReturnForProcess(orderid) == false)
{
oper = WOrderOperTypeEnum.L05_回访;
return(oper);
}
else
{
message = "此工单已经回访过了！";
return(oper);
}
}
else
{
message = "您没有此工单的回访权限！";
return(oper);
}
}
case WorkOrderStatus.Completed:
message = "无法处理已完成的工单！";
return(oper);
case WorkOrderStatus.Closed:
message = "无法处理已关闭的工单！";
return(oper);
default:
message = "工单状态不正确！";
return(oper);
}
}
/// 保存工单处理记录
/// <summary>
/// 保存工单处理记录
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
public void SaveWOrderProcess(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo, WOrderOperTypeEnum oper, string orderid)
{
WOrderProcessInfo process = new WOrderProcessInfo();
process.ProcessType = (int)oper;
process.OrderID = orderid;
process.WorkOrderStatus = (int)jsondata.WorkOrderStatus_Out;
process.IsReturnVisit = jsondata.IsReturnVisit_Out;
process.ProcessContent = jsondata.ProcessContent_Out;
process.Status = 0;
process.CreateUserID = sysinfo.UserID;
process.CreateUserNum = sysinfo.UserCode;
process.CreateUserName = sysinfo.TrueName;
process.CreateUserDeptName = sysinfo.MainDepartName;
process.CreateTime = DateTime.Now;
CommonBll.Instance.InsertComAdoInfo(process);
jsondata.ProcessID = process.RecID_Value;
}
/// 工单处理
/// <summary>
/// 工单处理
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
public void WOrderProcessMain(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo, WOrderOperTypeEnum oper, WOrderInfoInfo worderinfo)
{
//保存工单处理记录
SaveWOrderProcess(jsondata, sysinfo, oper, worderinfo.OrderID_Value);
//保存工单附件
SaveCommonAttachment(jsondata, sysinfo);
//保存工单话务
SaveWOrderData(jsondata, sysinfo, worderinfo.OrderID_Value);
//保存接收抄送人
SaveToAndCC(jsondata, sysinfo, worderinfo.OrderID_Value);
//保存工单主表状态+处理id
SaveWOrderInfo(jsondata, sysinfo, worderinfo);
//发送邮件-异步
SendEMail(jsondata, sysinfo, worderinfo);
}
