/// <summary>
/// Initializes a new instance of the <see cref="SmeTicketCard"/> class.
/// </summary>
/// <param name="ticket">The ticket model with the latest details.</param>
/// <param name="payload">Payload from the response card.</param>
public SmeTicketCard(TicketEntity ticket, UpdateTicketResponsePayload payload)
{
this.ticket = ticket;
this.updateTicketResponsePayload = new UpdateTicketResponsePayload();
if (payload != null)
{
this.updateTicketResponsePayload = payload;
}
}
/// <summary>
/// Gets the current status of the ticket to display in the SME team.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <param name="payload">Payload from the response card.</param>
/// <returns>A status string.</returns>
public static string GetTicketDisplayStatusForSme(TicketEntity ticket, UpdateTicketResponsePayload payload)
{
if (ticket?.Status == (int)TicketState.Answered && payload == null)
{
return(string.Format(CultureInfo.InvariantCulture, Strings.SMETicketAnsweredStatus, ticket?.AssignedToName));
}
else if (ticket?.Status == (int)TicketState.UnAnswered)
{
return(Strings.SMETicketUnansweredStatus);
}
else if (payload.Action == UpdateTicketResponsePayload.UpdateResponseAction)
{
return(string.Format(CultureInfo.InvariantCulture, Strings.SMETicketAnsweredAndUpdatedStatus, ticket?.AssignedToName));
}
else
{
return(string.Format(CultureInfo.InvariantCulture, Strings.SMETicketAnsweredStatus, ticket?.AssignedToName));
}
}
