public ActionResult CreateTicket(string email)
{
string agentid = User.Identity.Name;
Ticketing ticket = Ticketing.Create(agentid, email);
return(View(ticket.TicketObject));
}
public ActionResult CreateTicket(string name, string email, string phonenumber, string companyname, string pilihTiket,
string TicketSubject, string description, string pilihPriority, string pilihEscalatedto)
{
var ticket = TicketNo.Create(User.Identity.Name, "TICKET");
Ticketing tick = Ticketing.Create(User.Identity.Name, phonenumber);
Ticket objTicket = tick.TicketObject;
Customer cust = tick.CustObject;
cust.FirstName = name;
cust.Email = email;
cust.CompanyName = companyname;
objTicket.Priority = pilihPriority;
if (pilihEscalatedto == "-")
{
objTicket.Escalation = User.Identity.Name;
}
else
{
objTicket.Escalation = pilihEscalatedto;
}
objTicket.TicketDescription = description;
objTicket.TicketSubject = TicketSubject;
objTicket.TicketOwner = User.Identity.Name;
objTicket.CreatedBy = User.Identity.Name;
objTicket.CreatedDate = DateTime.Now;
objTicket.UpdatedBy = User.Identity.Name;
objTicket.UpdatedDate = DateTime.Now;
tick.Update();
ViewBag.SuccessMsg = "Success";
return(View());
}
// GET: Ticketing
public ActionResult Index(string email, string phoneNumber)
{
Ticketing ticket = Ticketing.Create(User.Identity.Name, email);
ViewModel.Ticket m = new ViewModel.Ticket(ticket.TicketObject, ticket.CustObject);
if (string.IsNullOrEmpty(m.Requester.Custno))
{
m.Requester.Custno = phoneNumber;
}
return(View(m));
}