/// <summary>
/// Add a new time tracking note to a ticket
/// </summary>
public TicketTimeTrack AddTicketTimeTrackingNote(TicketTimeTrackRequest request)
{
request.EnsureValidData(RequestTypes.Create);
string apiMethod = "/Tickets/TicketTimeTrack";
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("ticketid", request.TicketId);
parameters.AppendRequestData("contents", request.Contents);
parameters.AppendRequestData("staffid", request.StaffId);
parameters.AppendRequestData("worktimeline", request.WorkTimeline);
parameters.AppendRequestData("billtimeline", request.BillTimeline);
parameters.AppendRequestData("timespent", request.TimeSpent);
parameters.AppendRequestData("timebillable", request.TimeBillable);
if (request.WorkerStaffId != null)
{
parameters.AppendRequestData("workerstaffid", request.WorkerStaffId);
}
if (request.NoteColor != null)
{
parameters.AppendRequestData("notecolor", EnumUtility.ToApiString(request.NoteColor));
}
TicketTimeTrackCollection ticketTimeTracks = Connector.ExecutePost <TicketTimeTrackCollection>(apiMethod, parameters.ToString());
if (ticketTimeTracks != null && ticketTimeTracks.Count > 0)
{
return(ticketTimeTracks[0]);
}
return(null);
}
public void GetTicketTimeTrack()
{
TicketCollection tickets = TestSetup.KayakoApiService.Tickets.GetTickets(new int[] { 1, 2 });
Assert.IsNotNull(tickets, "No tickets were returned");
Assert.IsNotEmpty(tickets, "No tickets were returned");
TicketTimeTrackCollection ticketTimeTracks = null;
foreach (Ticket t in tickets)
{
ticketTimeTracks = TestSetup.KayakoApiService.Tickets.GetTicketTimeTracks(t.Id);
if (ticketTimeTracks.Count > 0)
{
break;
}
}
Assert.IsNotNull(ticketTimeTracks, "No ticket time tracks were returned");
Assert.IsNotEmpty(ticketTimeTracks, "No ticket time tracks were returned");
TicketTimeTrack randomTicketTimeTrackToGet = ticketTimeTracks[new Random().Next(ticketTimeTracks.Count)];
Trace.WriteLine("GetTicketType using ticket time tracks id: " + randomTicketTimeTrackToGet.Id);
TicketTimeTrack ticketTimeTrack = TestSetup.KayakoApiService.Tickets.GetTicketTimeTrack(randomTicketTimeTrackToGet.TicketId, randomTicketTimeTrackToGet.Id);
CompareTicketTimeTracks(ticketTimeTrack, randomTicketTimeTrackToGet);
}
/// <summary>
/// Retrieve a list of a ticket's time track notes.
/// </summary>
public TicketTimeTrackCollection GetTicketTimeTracks(int ticketId)
{
string apiMethod = String.Format("/Tickets/TicketTimeTrack/ListAll/{0}", ticketId);
TicketTimeTrackCollection ticketTimeTracks = Connector.ExecuteGet <TicketTimeTrackCollection>(apiMethod);
return(ticketTimeTracks);
}
/// <summary>
/// Retrieve a ticket's time track note
/// </summary>
/// <param name="ticketId">The unique numeric identifier of the ticket</param>
/// <param name="timeTrackNoteId">The unique numeric identifier of the ticket time tracking note</param>
public TicketTimeTrack GetTicketTimeTrack(int ticketId, int timeTrackNoteId)
{
string apiMethod = String.Format("/Tickets/TicketTimeTrack/{0}/{1}", ticketId, timeTrackNoteId);
TicketTimeTrackCollection ticketTimeTracks = Connector.ExecuteGet <TicketTimeTrackCollection>(apiMethod);
if (ticketTimeTracks != null && ticketTimeTracks.Count > 0)
{
return(ticketTimeTracks[0]);
}
return(null);
}
public void GetTicketTimeTracks()
{
TicketCollection tickets = TestSetup.KayakoApiService.Tickets.GetTickets(new int[] { 0, 1, 2, 3, 4, 5, 6, 7, 8, 9 });
TicketTimeTrackCollection ticketTimeTracks = null;
foreach (Ticket t in tickets)
{
ticketTimeTracks = TestSetup.KayakoApiService.Tickets.GetTicketTimeTracks(t.Id);
if (ticketTimeTracks.Count > 0)
{
break;
}
}
Assert.IsNotNull(tickets, "No ticket time tracks were returned");
Assert.IsNotEmpty(tickets, "No ticket time tracks returned");
}
