/// <summary>
/// Gets the activity comment.
/// </summary>
/// <param name="activity">The activity.</param>
/// <param name="commentFlag">The comment flag.</param>
/// <param name="commentBy">The user making the comment.</param>
/// <param name="comment">The comment content.</param>
/// <param name="args">Optional arguments to use as replacement values in the comment text.</param>
/// <returns></returns>
private TicketComment GetActivityComment(TicketActivity activity, TicketCommentFlag commentFlag, string comment, string assignedTo, string[] notificationSubscribers, params string[] args)
{
TicketComment c = new TicketComment();
c.Comment = comment;
c.CommentedBy = Security.CurrentUserName;
c.CommentedDate = DateTime.Now;
c.CommentEvent = TicketTextUtility.GetCommentText(activity, commentFlag, args);
c.IsHtml = false;
var isNewOrGiveUp = (assignedTo == null) && (activity == TicketActivity.GiveUp || activity == TicketActivity.Create || activity == TicketActivity.CreateOnBehalfOf);
Notification.AddTicketEventNotifications(c, isNewOrGiveUp, notificationSubscribers);
return c;
}
/// <summary>
/// Creates the activity event.
/// </summary>
/// <param name="eventByUserId">The event by user identifier.</param>
/// <param name="activity">The activity.</param>
/// <param name="comment">The comment.</param>
/// <param name="newPriority">The new priority.</param>
/// <param name="userName">Name of the user.</param>
/// <returns>TicketEvent.</returns>
public static TicketEvent CreateActivityEvent(
string eventByUserId,
TicketActivity activity,
string comment,
string newPriority,
string userName)
{
var tc = new TicketEvent
{
Comment = comment,
EventBy = eventByUserId,
EventDate = DateTime.Now,
EventDescription = TicketTextUtility.GetTicketEventDescription(activity, newPriority, userName),
IsHtml = false
};
return(tc);
}
