public string CommentSummary(long ticketId, string userId, string activityName, string comments, string TktNo)
{
string retVal = "";
string RejectionComments = "";
string TicketSummary = "";
TicketSystemService tcktSrvs = new TicketSystemService();
Dictionary <string, object> criteria = new Dictionary <string, object>();
criteria.Clear();
criteria.Add("TicketNo", TktNo);
Dictionary <long, IList <TicketSystem> > TktSystmList = tcktSrvs.GetTicketSystemBCListWithPagingAndCriteria(0, 10, string.Empty, string.Empty, criteria);
if (TktSystmList != null && TktSystmList.FirstOrDefault().Value.Count > 0 && TktSystmList.FirstOrDefault().Key > 0)
{
TicketSummary = TktSystmList.FirstOrDefault().Value[0].Summary;
}
//TicketSummary = "<br/>Ticket Summary: <br/><b><i>" + TicketSummary + "</i></b>";
criteria.Clear();
criteria.Add("TicketId", ticketId);
Dictionary <long, IList <TicketComments> > objTcktCmnts = tcktSrvs.GetTicketCommentsListWithPaging(0, 10, string.Empty, string.Empty, criteria);
int count = objTcktCmnts.FirstOrDefault().Value.Count();
if (count > 1)
{
TicketSummary = "<br/><br/>Ticket Summary: <br/><b><i>" + TicketSummary + "</i></b><br/><br/> Ticket History:";
}
else
{
TicketSummary = "<br/><br/>Ticket Summary: <br/><b><i>" + TicketSummary + "</i></b>";
}
//RejectionComments = RejectionComments + TicketSummary;
if (objTcktCmnts != null && objTcktCmnts.FirstOrDefault().Value.Count > 0 && objTcktCmnts.FirstOrDefault().Key > 0)
{
//if (count == 1)
//{
// for (int i = 0; i < count; i++)
// {
// RejectionComments = RejectionComments + objTcktCmnts.FirstOrDefault().Value[i].CommentedBy + " Gives " + objTcktCmnts.FirstOrDefault().Value[i].IsRejectionOrResolution + " Comment. Comment is <b><i>\"" + objTcktCmnts.FirstOrDefault().Value[i].RejectionComments + "\"</i></b><br/>";
// }
//}
if (count > 1)
{
for (int i = 0; i < count - 1; i++)
{
//RejectionComments = RejectionComments + objTcktCmnts.FirstOrDefault().Value[i].CommentedBy + " Gives " + objTcktCmnts.FirstOrDefault().Value[i].IsRejectionOrResolution + " Comment. Comment is <b><i>\"" + objTcktCmnts.FirstOrDefault().Value[i].RejectionComments + "\"</i></b><br/>";
// RejectionComments = RejectionComments +
//objTcktCmnts.FirstOrDefault().Value[i].CommentedBy + " Gives " +
//objTcktCmnts.FirstOrDefault().Value[i].IsRejectionOrResolution + " Comment. Comment is <b><i>\"" +
//objTcktCmnts.FirstOrDefault().Value[i].RejectionComments + "\"</i></b><br/>";
RejectionComments = RejectionComments +
objTcktCmnts.FirstOrDefault().Value[i].IsRejectionOrResolution + " Comment : <br/> "
+ objTcktCmnts.FirstOrDefault().Value[i].RejectionComments + " - By " + objTcktCmnts.FirstOrDefault().Value[i].CommentedBy + "<br/>";
}
}
}
retVal = TicketSummary + "<br/>" + RejectionComments;
return(retVal);
}
public string ShowComments(long ticketId, string userId, string activityName, string comments, string TktNo)
{
string retVal = "";
string RejectionComments = "";
string TicketSummary = "";
TicketSystemService tcktSrvs = new TicketSystemService();
Dictionary <string, object> criteria = new Dictionary <string, object>();
criteria.Clear();
criteria.Add("TicketId", ticketId);
//if (!string.IsNullOrEmpty(comments)) { criteria.Add("IsRejectionOrResolution", comments); }
if (comments == "Resolution")
{
if (!string.IsNullOrEmpty(comments))
{
criteria.Add("IsRejectionOrResolution", comments);
}
}
if (!string.IsNullOrEmpty(userId))
{
criteria.Add("CommentedBy", userId);
}
if (!string.IsNullOrEmpty(activityName))
{
criteria.Add("ActivityName", activityName);
}
string sord = "Desc";
sord = sord == "desc" ? "Desc" : "Asc";
Dictionary <long, IList <TicketComments> > objTcktCmnts = tcktSrvs.GetTicketCommentsListWithPaging(0, 10, string.Empty, sord, criteria);
int count = objTcktCmnts.FirstOrDefault().Value.Count();
RejectionComments = RejectionComments + TicketSummary;
if (objTcktCmnts != null && objTcktCmnts.FirstOrDefault().Value.Count > 0 && objTcktCmnts.FirstOrDefault().Key > 0)
{
retVal = objTcktCmnts.FirstOrDefault().Value[count - 1].RejectionComments;
}
return(retVal);
}
