public async Task <IActionResult> View(TicketRepliesParameters parameters, int id)
{
var user = (TokenUser)HttpContext.Items["User"];
if (parameters.Attachments != null)
{
parameters.Reply.Files = new List <StorageCreateParameters>();
foreach (var attachment in parameters.Attachments)
{
var fileBytes = new byte[] { };
if (attachment != null)
{
await using (var ms = new MemoryStream())
{
await attachment.CopyToAsync(ms);
fileBytes = ms.ToArray();
}
var fileName = Path.GetFileName(attachment.FileName);
parameters.Reply.Files.Add(new StorageCreateParameters
{
Name = Path.GetFileNameWithoutExtension(fileName),
Bytes = fileBytes,
Extension = Path.GetExtension(fileName)
});
}
}
}
var result = await _replyProxy.Create(user.Token, new ReplyCreateParameters
{
ClientId = parameters.Ticket.ClientId,
StaffId = parameters.Ticket.StaffMemberId,
SenderType = SenderType.Client,
TicketId = id,
Content = parameters.Reply.Content,
Files = parameters.Reply?.Files
});
if (result == null)
{
TempData["errorMessage"] =
"There was a problem in sending your reply, please try again!";
return(View());
}
_emailSender.Send(new EmailSendParameter
{
ToAddress = result.StaffMemberEmail,
Subject = $"Ticket number {result.Id} has a new reply",
Body = $"Hello {result.StaffMemberName}" + "," + $"{Environment.NewLine}"
+ $"Ticket {result.Id} has a new reply" + $"{Environment.NewLine}"
+ "Please reply to the client as soon as possible to fix the issues."
});
TempData["message"] = "Your reply sent successfully!";
return(RedirectToAction("View", new { id }));
}
public async Task <IActionResult> CloseTicket(TicketRepliesParameters parameters)
{
var user = (TokenUser)HttpContext.Items["User"];
var result = await _ticketProxy.Update(user.Token, parameters.Ticket.Id);
if (result != null)
{
TempData["message"] = $" Your ticket id: {parameters.Ticket.Id } closed successfully";
return(RedirectToAction("Index"));
}
TempData["errorMessage"] = $"Something went wrong, please try again to close your ticket.";
return(RedirectToAction("View", new { result.Id }));
}
public async Task <IActionResult> StaffView(TicketRepliesParameters parameters, int id)
{
if (parameters.Attachments != null)
{
parameters.Reply.Files = new List <StorageCreateParameters>();
foreach (var attachment in parameters.Attachments)
{
byte[] fileBytes;
if (attachment == null)
{
continue;
}
await using (var ms = new MemoryStream())
{
await attachment.CopyToAsync(ms);
fileBytes = ms.ToArray();
}
var fileName = Path.GetFileName(attachment.FileName);
parameters.Reply.Files.Add(new StorageCreateParameters
{
Name = Path.GetFileNameWithoutExtension(fileName),
Bytes = fileBytes,
Extension = Path.GetExtension(fileName)
});
}
}
await _replyProxy.Create(new ReplyCreateParameters
{
ClientId = parameters.Ticket.ClientId,
StaffId = parameters.Ticket.StaffMemberId,
SenderType = SenderType.StaffMember,
TicketId = id,
Content = parameters.Reply.Content,
Files = parameters.Reply.Files
});
TempData["message"] = $" Your reply is sent successfully ";
return(RedirectToAction("StaffView", new { id }));
}
