public List <TicketProfileView> GetAllTicketProfiles(bool resolved)
{
List <TicketProfileView> profiles = new List <TicketProfileView>();
using (mwdEntities db = new mwdEntities())
{
TicketProfileView TPV;
IQueryable <helpdesk> tickets;
//var tickets = db.helpdesks.Where(o => o.StatusID != 3);
if (resolved)
{
tickets = db.helpdesks.Where(o => o.StatusID == 3);
}
else
{
tickets = db.helpdesks.Where(o => o.StatusID != 3);
}
foreach (helpdesk h in tickets)
{
TPV = new TicketProfileView();
TPV.ID = h.ID;
TPV.UserID = h.UserID;
TPV.Comments = h.Comments;
TPV.SeverityID = h.SeverityID;
TPV.StatusID = h.StatusID;
TPV.DepartmentID = h.DepartmentID;
TPV.RowCreatedDateTime = h.RowCreatedDateTime;
var SUP = db.SYSUsers.Find(h.UserID);
if (SUP != null)
{
TPV.LoginName = SUP.LoginName;
}
var SEV = db.Severities.Find(h.SeverityID);
if (SEV != null)
{
TPV.Severity = SEV.Severity1;
}
var STA = db.Status.Find(h.StatusID);
if (STA != null)
{
TPV.Status = STA.Status1;
}
var DEP = db.Departments.Find(h.DepartmentID);
if (DEP != null)
{
TPV.Department = DEP.Department1;
}
profiles.Add(TPV);
}
}
return(profiles);
}
public void UpdateTicket(TicketProfileView ticket)
{
using (mwdEntities db = new mwdEntities())
{
using (var dbContextTransaction = db.Database.BeginTransaction())
{
try
{
helpdesk HD = db.helpdesks.Find(ticket.ID);
HD.UserID = ticket.UserID;
HD.SeverityID = ticket.SeverityID;
HD.StatusID = ticket.StatusID;
HD.DepartmentID = ticket.DepartmentID;
HD.Comments = ticket.Comments;
HD.RowModifiedSYSUserID = ticket.SYSUserID;
HD.RowModifiedDateTime = DateTime.Now;
db.SaveChanges();
dbContextTransaction.Commit();
}
catch
{
dbContextTransaction.Rollback();
}
}
}
}
public ActionResult EditTicket(int id)
{
TicketManager TM = new TicketManager();
TicketProfileView TPV = TM.GetTicketProfile(id);
return(View(TPV));
}
public ActionResult EditTicket(TicketProfileView profile)
{
TicketManager TM = new TicketManager();
UserManager UM = new UserManager();
profile.UserID = UM.GetUserID(profile.LoginName);
string user = User.Identity.Name;
profile.SYSUserID = UM.GetUserID(user);
TM.UpdateTicket(profile);
ViewBag.Status = "Update Sucessful!";
return(View(profile));
}
public TicketProfileView GetTicketProfile(int ticketID)
{
TicketProfileView TPV = new TicketProfileView();
using (mwdEntities db = new mwdEntities())
{
var ticket = db.helpdesks.Find(ticketID);
if (ticket != null)
{
TPV.ID = ticket.ID;
TPV.UserID = ticket.UserID;
TPV.Comments = ticket.Comments;
TPV.SeverityID = ticket.SeverityID;
TPV.StatusID = ticket.StatusID;
TPV.DepartmentID = ticket.DepartmentID;
TPV.RowCreatedDateTime = ticket.RowCreatedDateTime;
var SUP = db.SYSUsers.Find(ticket.UserID);
if (SUP != null)
{
TPV.LoginName = SUP.LoginName;
}
var SEV = db.Severities.Find(ticket.SeverityID);
if (SEV != null)
{
TPV.Severity = SEV.Severity1;
}
var STA = db.Status.Find(ticket.StatusID);
if (STA != null)
{
TPV.Status = STA.Status1;
}
var DEP = db.Departments.Find(ticket.DepartmentID);
if (DEP != null)
{
TPV.Department = DEP.Department1;
}
}
}
return(TPV);
}
