/// <summary>
/// The init of the Line class.
/// </summary>
/// <param name="cti">The actualized Telephony object</param>
/// <param name="devID">The Dev ID</param>
/// <param name="type">The Telephony type </param>
public override void Init(TelephonyProvider cti, int devID, Microsoft.Ccf.Csr.Cti.Providers.TelephonyProvider.CtiType type)
{
base.Init(cti, devID, type);
this.tapiCti = (TapiTelephonyAdapter)cti;
name = this.tapiCti.CtiTapi.GetDeviceName(devID);
providerInfo = this.tapiCti.CtiTapi.GetDeviceProviderInfo(devID);
switchInfo = this.tapiCti.CtiTapi.GetDeviceSwitchInfo(devID);
features = this.tapiCti.CtiTapi.GetDeviceFeatures(devID);
}
private void EditTelephonyProvider(int TelephonyProviderId)
{
this.TelephonyProvider = this.srvTelephonyProvider.GetById(TelephonyProviderId);
this.ClearDetailControls();
this.LoadFormFromEntity();
this.frmTelephonyProvider.HiddenDetail(false);
this.ShowDetail(true);
}
/// <summary>
/// Login Interface...
/// </summary>
/// <returns></returns>
public override bool InitAndLogOn()
{
TelephonyProvider.CtiType ctiType = TelephonyProvider.CtiType.None;
string agentNumber = string.Empty;
try
{
ConfigurationValueReader configReader = ConfigurationValueReader.ConfigurationReader();
ctiType = (TelephonyProvider.CtiType)Convert.ToInt32(configReader.ReadAppSettings("CtiType"), CultureInfo.InvariantCulture);
agentNumber = configReader.ReadAppSettings("MachineName");
}
catch
{
}
if (ctiType == TelephonyProvider.CtiType.None ||
string.IsNullOrEmpty(agentNumber))
{
return(false);
}
// Initialize the CTI class
ctiProvider = InitializeCti();
if (ctiProvider != null)
{
bool ctiLogin = Init(ctiType);
// If agentNumber is null, then we aren't supporting CTI.
if (ctiLogin && !string.IsNullOrEmpty(agentNumber))
{
myLine = InitializeLine(agentNumber);
if (myLine == null)
{
Logging.Error(Application.ProductName, ResourceStrings.UNABLETOCONFIGUREPHONE);
}
/// this is the new call event for TAPI/TSAPI
cti.Cti.CallChanged += new CallEventHandler(Cti_CallChanged);
}
}
if (ctiProvider != null)
{
//raise Agent ready Event.
if (AgentStateChangedEvent != null)
{
AgentStateChangedEvent(this, new CtiCoreEventArgs("AgentStateChange", CtiAgentStates.AVAILABLE, string.Empty));
}
}
// True for success
return(ctiProvider != null);
}
private void DeleteEntity(int TelephonyProviderId)
{
if (MessageBox.Show("¿Esta seguro de eliminar el Proveedor de Telefonía?", "Advertencia",
MessageBoxButtons.OKCancel, MessageBoxIcon.Question) != DialogResult.OK)
{
return;
}
this.TelephonyProvider = this.srvTelephonyProvider.GetById(TelephonyProviderId);
this.TelephonyProvider.Activated = false;
this.TelephonyProvider.Deleted = true;
this.srvTelephonyProvider.SaveOrUpdate(this.TelephonyProvider);
this.Search();
}
public override TelephonyProvider GetSearchResult()
{
TelephonyProvider TelephonyProvider = null;
UltraGridRow activeRow = this.grdSchSearch.ActiveRow;
if (activeRow != null)
{
int TelephonyProviderId = Convert.ToInt32(activeRow.Cells[0].Value);
TelephonyProvider = this.srvTelephonyProvider.GetById(TelephonyProviderId);
}
return(TelephonyProvider);
}
/// <summary>
/// The init of the Line class.
/// </summary>
/// <param name="cti">The actualized Telephony object</param>
/// <param name="type">The Telephony type </param>
public override void Init(TelephonyProvider cti, Microsoft.Ccf.Csr.Cti.Providers.TelephonyProvider.CtiType type)
{
base.Init(cti, type);
LineClassProvider line = null;
DevCount = this.tapiCti.CtiTapi.DeviceCount();
for (int i = 0; i < DevCount; i++)
{
//line = new LineClass( cti, cti.CtiTapi.GetDeviceID( i ), Telephony.CtiType.TAPI );
line = LineClassProvider.Instance();
line.Init(this.tapiCti, this.tapiCti.CtiTapi.GetDeviceID(i), TelephonyProvider.CtiType.TAPI);
Lines.Add(line);
}
}
/// <summary>
/// The init of the Call class.
/// </summary>
/// <param name="cti">The actualized Telephony object</param>
/// <param name="line">The actualized line object</param>
/// <param name="callID">The ID of the call.</param>
public override void Init(TelephonyProvider cti, LineClassProvider line, int callID)
{
base.Init(cti, line, callID);
}
private void btnSchCreate_Click(object sender, EventArgs e)
{
this.TelephonyProvider = new TelephonyProvider();
this.ClearDetailControls();
this.ShowDetail(true);
}