public int GetChatInterval()
{
LoginUser loginUser = TSAuthentication.GetLoginUser();
Organization org = TSAuthentication.GetOrganization(loginUser);
return(ChatRequests.GetRequestCountInLastDays(loginUser, loginUser.OrganizationID, 180) > 0 || org.DateCreated.AddDays(-30) > DateTime.UtcNow ? 10000 : 30000);
}
public OrganizationProxy GetCurrentOrganization()
{
return(TSAuthentication.GetOrganization(TSAuthentication.GetLoginUser()).GetProxy());
}
public TsMenuItem[] GetMainMenuItems()
{
List <TsMenuItem> items = new List <TsMenuItem>();
LoginUser loginUser = TSAuthentication.GetLoginUser();
Organization org = TSAuthentication.GetOrganization(loginUser);
User user = TSAuthentication.GetUser(loginUser);
string data = @"{{""ContentUrl"":""{0}"",""PaneInfoUrl"":""{1}""}}";
if (org.ParentID != null)
{
if (user.ShowWelcomePage == true && user.IsSystemAdmin == true)
{
items.Add(new TsMenuItem("welcome", "mniWelcome", "Getting Started", "vcr/1_9_0/images/nav/20/GettingStarted.png", string.Format(data, "vcr/1_9_0/Pages/Welcome.html", "vcr/1_9_0/PaneInfo/Welcome.html")));
}
if (IsMenuItemActive(user, "mniDashboard"))
{
items.Add(new TsMenuItem("dashboard", "mniDashboard", "Dashboard", "vcr/1_9_0/images/nav/20/Dashboard.png", string.Format(data, "vcr/1_9_0/Pages/Dashboard.html", "vcr/1_9_0/PaneInfo/Dashboard.html")));
}
if (IsMenuItemActive(user, "mniMyTickets"))
{
TsMenuItem myItem = new TsMenuItem("mytickets", "mniMyTickets", "My Tickets", "vcr/1_9_0/images/nav/20/mytickets.png", string.Format(data, "vcr/1_9_0/Pages/TicketTabs.html?UserID=" + TSAuthentication.UserID, "vcr/1_9_0/PaneInfo/MyTickets.html"));
items.Add(myItem);
Reports privateTicketViews = new Reports(TSAuthentication.GetLoginUser());
privateTicketViews.LoadAllPrivateTicketViews(TSAuthentication.OrganizationID, TSAuthentication.UserID);
if (!privateTicketViews.IsEmpty)
{
foreach (Report report in privateTicketViews)
{
myItem.AddItem(new TsMenuItem("tickettype", "mniTicketView_" + report.ReportID.ToString(), report.Name, "vcr/1_9_0/images/nav/20/tickets.png", string.Format(data, "vcr/1_9_0/Pages/TicketView.html?ReportID=" + report.ReportID.ToString(), "vcr/1_9_0/PaneInfo/Reports.html")));
}
}
}
if (IsMenuItemActive(user, "mniTickets"))
{
TsMenuItem ticketItem = new TsMenuItem("tickets", "mniTickets", "All Tickets", "vcr/1_9_0/images/nav/20/tickets.png", string.Format(data, "vcr/1_9_0/Pages/TicketTabs.html", "vcr/1_9_0/PaneInfo/Tickets.html"));
items.Add(ticketItem);
Reports publicTicketViews = new Reports(TSAuthentication.GetLoginUser());
publicTicketViews.LoadAllPublicTicketViews(TSAuthentication.OrganizationID, TSAuthentication.UserID);
if (!publicTicketViews.IsEmpty)
{
foreach (Report report in publicTicketViews)
{
ticketItem.AddItem(new TsMenuItem("tickettype", "mniTicketView_" + report.ReportID.ToString(), report.Name, "vcr/1_9_0/images/nav/20/tickets.png", string.Format(data, "vcr/1_9_0/Pages/TicketView.html?ReportID=" + report.ReportID.ToString(), "vcr/1_9_0/PaneInfo/Reports.html")));
}
}
TicketTypes ticketTypes = new TicketTypes(loginUser);
ticketTypes.LoadByOrganizationID(TSAuthentication.OrganizationID, org.ProductType);
foreach (TicketType ticketType in ticketTypes)
{
if (ticketType.IsActive)
{
string mniID = "mniTicketType_" + ticketType.TicketTypeID.ToString();
if (IsMenuItemActive(user, mniID))
{
ticketItem.AddItem(new TsMenuItem("tickettype", mniID, ticketType.Name, ticketType.IconUrl, string.Format(data, "vcr/1_9_0/Pages/TicketTabs.html?TicketTypeID=" + ticketType.TicketTypeID.ToString(), "vcr/1_9_0/PaneInfo/Tickets.html")));
}
}
}
}
if (org.ProductType == ProductType.Enterprise && IsMenuItemActive(user, "mniTasks"))
{
items.Add(new TsMenuItem("tasks", "mniTasks", "Tasks", "vcr/1_9_0/images/nav/20/tasks.png", string.Format(data, "vcr/1_9_0/Pages/tasks.html", "vcr/1_9_0/PaneInfo/Tasks.html")));
}
if (IsMenuItemActive(user, "mniTicketTags"))
{
items.Add(new TsMenuItem("tickettags", "mniTicketTags", "Ticket Tags", "vcr/1_9_0/images/nav/20/tag.png", string.Format(data, "Frames/TicketTags.aspx", "vcr/1_9_0/PaneInfo/TicketTags.html")));
}
if (IsMenuItemActive(user, "mniKB"))
{
items.Add(new TsMenuItem("kb", "mniKB", "Knowledge Base", "vcr/1_9_0/images/nav/20/knowledge.png", string.Format(data, "vcr/1_9_0/Pages/KnowledgeBase.html", "vcr/1_9_0/PaneInfo/Knowledge.html")));
}
if (IsMenuItemActive(user, "mniForum") && org.UseForums == true)
{
items.Add(new TsMenuItem("forum", "mniForum", "Community", "vcr/1_9_0/images/nav/20/forum.png", string.Format(data, "vcr/1_9_0/Pages/TicketGrid.html?tf_ForumCategoryID=-1", "vcr/1_9_0/PaneInfo/Community.html")));
}
if (org.ProductType != ProductType.Express && IsMenuItemActive(user, "mniWiki"))
{
items.Add(new TsMenuItem("wiki", "mniWiki", "Wiki", "vcr/1_9_0/images/nav/20/wiki.png", string.Format(data, "vcr/1_9_0/Pages/Wiki_view.html", "vcr/1_9_0/PaneInfo/Wiki_view.html")));
}
if (IsMenuItemActive(user, "mniSearch"))
{
items.Add(new TsMenuItem("search", "mniSearch", "Search", "vcr/1_9_0/images/nav/20/search.png", string.Format(data, "vcr/1_9_0/Pages/Search.html", "vcr/1_9_0/PaneInfo/Search.html")));
}
if (user.IsChatUser && org.ChatSeats > 0 && IsMenuItemActive(user, "mniChat"))
{
//old chat: items.Add(new TsMenuItem("chat", "mniChat", "Customer Chat", "vcr/1_9_0/images/nav/20/chat.png", string.Format(data, "Frames/Chat.aspx", "vcr/1_9_0/PaneInfo/Chat.html")));
items.Add(new TsMenuItem("chat", "mniChat", "Customer Chat", "vcr/1_9_0/images/nav/20/chat.png", string.Format(data, "vcr/1_9_0/Pages/AgentCustomerChat.html", "vcr/1_9_0/PaneInfo/Chat.html")));
}
if (org.ProductType != ProductType.Express && IsMenuItemActive(user, "mniWC2"))
{
items.Add(new TsMenuItem("wc2", "mniWC2", "Water Cooler", "vcr/1_9_0/images/nav/20/watercooler.png", string.Format(data, "vcr/1_9_0/Pages/WaterCooler.html", "vcr/1_9_0/PaneInfo/WaterCooler.html")));
}
items.Add(new TsMenuItem("calender", "mniCalender", "Calendar", "vcr/1_9_0/images/nav/20/calendar.png", string.Format(data, "vcr/1_9_0/Pages/Calendar.html", "vcr/1_9_0/PaneInfo/Calendar.html")));
if (IsMenuItemActive(user, "mniUsers"))
{
items.Add(new TsMenuItem("users", "mniUsers", "Users", "vcr/1_9_0/images/nav/20/users.png", string.Format(data, "vcr/1_9_0/Pages/Users.html", "vcr/1_9_0/PaneInfo/Users.html")));
}
if (IsMenuItemActive(user, "mniGroups"))
{
items.Add(new TsMenuItem("groups", "mniGroups", "Groups", "vcr/1_9_0/images/nav/20/groups.png", string.Format(data, "vcr/1_9_0/Pages/Groups.html", "vcr/1_9_0/PaneInfo/Groups.html")));
//items.Add(new TsMenuItem("groups1", "mniGroups1", "Groups1", "vcr/1_9_0/images/nav/20/groups.png", string.Format(data, "Frames/Groups.aspx", "vcr/1_9_0/PaneInfo/Groups.html")));
}
if ((org.ProductType == ProductType.Enterprise || org.ProductType == ProductType.HelpDesk) && IsMenuItemActive(user, "mniCustomers"))
{
//items.Add(new TsMenuItem("customers1", "mniCustomers1", "Customers1", "vcr/1_9_0/images/nav/20/customers.png", string.Format(data, "Frames/Organizations.aspx", "vcr/1_9_0/PaneInfo/Customers.html")));
items.Add(new TsMenuItem("customers", "mniCustomers", "Customers", "vcr/1_9_0/images/nav/20/customers.png", string.Format(data, "vcr/1_9_0/Pages/Customers.html", "vcr/1_9_0/PaneInfo/Customers.html")));
}
if ((org.ProductType == ProductType.Enterprise || org.ProductType == ProductType.BugTracking) && IsMenuItemActive(user, "mniProducts"))
{
items.Add(new TsMenuItem("products", "mniProducts", "Products", "vcr/1_9_0/images/nav/20/products.png", string.Format(data, "vcr/1_9_0/Pages/Products.html", "vcr/1_9_0/PaneInfo/Products.html")));
//items.Add(new TsMenuItem("products", "mniProducts", "Products", "vcr/1_9_0/images/nav/20/products.png", string.Format(data, "Frames/Products.aspx", "vcr/1_9_0/PaneInfo/Products.html")));
//if (TSAuthentication.OrganizationID == 1078 || TSAuthentication.OrganizationID == 13679 || TSAuthentication.OrganizationID == 362372 || TSAuthentication.OrganizationID == 428340)
//{
// items.Add(new TsMenuItem("products", "mniProducts1", "New Products", "vcr/1_9_0/images/nav/20/products.png", string.Format(data, "vcr/1_9_0/Pages/Products.html", "vcr/1_9_0/PaneInfo/Products.html")));
//}
}
if (org.IsInventoryEnabled && IsMenuItemActive(user, "mniInventory"))
{
//items.Add(new TsMenuItem("inventory", "mniInventory", "Inventory", "vcr/1_9_0/images/nav/20/inventory.png", string.Format(data, "Inventory/Inventory.aspx", "vcr/1_9_0/PaneInfo/Inventory.html")));
items.Add(new TsMenuItem("inventory", "mniInventory", "Inventory", "vcr/1_9_0/images/nav/20/inventory.png", string.Format(data, "vcr/1_9_0/Pages/Inventory.html", "vcr/1_9_0/PaneInfo/Inventory.html")));
}
if ((user.IsSystemAdmin || !org.AdminOnlyReports) && IsMenuItemActive(user, "mniReports"))
{
items.Add(new TsMenuItem("reports", "mniReports", "Reports", "vcr/1_9_0/images/nav/20/reports.png", string.Format(data, "vcr/1_9_0/pages/reports.html", "vcr/1_9_0/PaneInfo/Reports.html")));
}
if (user.IsSystemAdmin && IsMenuItemActive(user, "mniAdmin"))
{
items.Add(new TsMenuItem("admin", "mniAdmin", "Admin", "vcr/1_9_0/images/nav/20/admin.png", string.Format(data, "Frames/Admin.aspx", "vcr/1_9_0/PaneInfo/Admin.html")));
}
if (TSAuthentication.OrganizationID == 1078)
{
TsMenuItem utils = new TsMenuItem("utils", "mniUtils", "Utilities", "vcr/1_9_0/images/nav/20/admin.png", string.Format(data, "vcr/1_9_0/Utils/Utils.html", "vcr/1_9_0/PaneInfo/Admin.html"));
items.Add(utils);
utils.AddItem(new TsMenuItem("utils", "utils-accounts", "Accounts", "vcr/1_9_0/images/nav/20/admin.png", string.Format(data, "vcr/1_9_0/Utils/Accounts.html", "vcr/1_9_0/PaneInfo/Admin.html")));
utils.AddItem(new TsMenuItem("utils", "utils-tickets", "Tickets", "vcr/1_9_0/images/nav/20/admin.png", string.Format(data, "vcr/1_9_0/Utils/Tickets.html", "vcr/1_9_0/PaneInfo/Admin.html")));
utils.AddItem(new TsMenuItem("utils", "utils-organizations", "Organizations", "vcr/1_9_0/images/nav/20/admin.png", string.Format(data, "vcr/1_9_0/Utils/Organizations.html", "vcr/1_9_0/PaneInfo/Admin.html")));
utils.AddItem(new TsMenuItem("utils", "utils-devflow", "Dev Workflow", "vcr/1_9_0/images/nav/20/admin.png", string.Format(data, "https://app.teamsupport.com/wiki/justarticle.aspx?Organizationid=1078&ArticleID=44728", "vcr/1_9_0/PaneInfo/Admin.html")));
if (user.UserID == 34 || user.UserID == 47 || user.UserID == 4759191)
{
utils.AddItem(new TsMenuItem("utils", "utils-reporttest", "Custom Reports", "vcr/1_9_0/images/nav/20/admin.png", string.Format(data, "vcr/1_9_0/Utils/ReportTest.html", "vcr/1_9_0/PaneInfo/Admin.html")));
}
}
}
else
{
items.Add(new TsMenuItem("tsusers", "mniUsers", "System Users", "vcr/1_9_0/images/nav/20/users.png", string.Format(data, "Frames/Users.aspx", "vcr/1_9_0/PaneInfo/Users.html")));
items.Add(new TsMenuItem("tscustomers", "mniCustomers", "System Customers", "vcr/1_9_0/images/nav/20/customers.png", string.Format(data, "Frames/Organizations.aspx", "vcr/1_9_0/PaneInfo/Organizations.html")));
}
return(items.ToArray());
}
public int?GetDefaultWikiID()
{
return(TSAuthentication.GetOrganization(TSAuthentication.GetLoginUser()).DefaultWikiArticleID);
}
