public void UpdateTicket(SupportTicketViewModel ticket)
{
var ticketModel = _supportTicketRepository.FindById(ticket.Id);
ticketModel.Status = ticket.Status;
_supportTicketRepository.Update(ticketModel);
}
public async Task <IActionResult> OpenTicket(SupportTicketViewModel ticketInfo)
{
if (!ModelState.IsValid || ticketInfo.BillId == 0)
{
ModelState.AddModelError(string.Empty, string.Empty);
return(RedirectToAction(nameof(TicketController.OpenTicket)));
}
if (!User.Identity.IsAuthenticated)
{
return(RedirectToAction("Login", "Account"));
}
var userId = (await _userManager.FindByNameAsync(User.Identity.Name)).Id;
var isTickerSent = _supportTicketService.isTicketexisted(userId, ticketInfo.BillId);
if (isTickerSent)
{
return(RedirectToAction(nameof(TicketController.TicketError), new { id = ticketInfo.BillId }));
}
ticketInfo.UserId = userId;
_supportTicketService.Add(ticketInfo);
_supportTicketService.Save();
// send email confirm to customer
await _emailSender.SendTicket(ticketInfo.Email, ticketInfo.BillId);
await _emailSender.SendTicket(CommonConstants.mailAdmin, ticketInfo.BillId);
return(RedirectToAction(nameof(TicketController.SendTicketSuccess), new { id = ticketInfo.BillId }));
}
public PartialViewResult GetSupportTicketDetails(string supportTicketID)
{
HelpDeskDatabase db = new HelpDeskDatabase();
SupportTicketViewModel model = new SupportTicketViewModel();
model.SupportTicket = db.SupportTickets.Find(Int32.Parse(supportTicketID));
return(PartialView("_SupportTicketDetails", model));
}
public void Add(SupportTicketViewModel ticketVm)
{
var ticket = Mapper.Map <SupportTicketViewModel, SupportTicket>(ticketVm);
_supportTicketRepository.Add(ticket);
}
