public List <ServiceTicket> CollectServiceTickets(string filter)
{
List <string> fields = new List <string>();
fields.Add("Id");
ServiceTicketApi serviceTicketApi = new ServiceTicketApi(site, company, username, password, cookie);
List <TicketFindResult> results = serviceTicketApi.FindServiceTickets(filter, "Id", null, null, null, fields);
logger.Info("Found " + results.Count + " Service tickets. Getting detailed ticket info...");
List <ServiceTicket> fullTickets = new List <ServiceTicket>();
int i = 0;
foreach (TicketFindResult ticket in results)
{
i++;
if ((i % 100) == 0)
{
logger.Info(i);
}
try
{
ServiceTicket ticketDetail = serviceTicketApi.GetServiceTicket(ticket.Id);
if (ticketDetail != null)
{
fullTickets.Add(ticketDetail);
}
else
{
logger.Info("Ticket details not found for: " + ticket.Id);
}
}
catch (Exception e)
{
logger.Error("Error getting ticket: " + ticket.Id + " - " + e.Message);
}
}
return(fullTickets);
}
public ServiceTicket getTicket(int ticketId)
{
ServiceTicketApi serviceTicketApi = new ServiceTicketApi(site, company, username, password, cookie);
return(serviceTicketApi.GetServiceTicket(ticketId));
}
public ServiceTicket getTicket(int ticketId)
{
ServiceTicketApi serviceTicketApi = new ServiceTicketApi(site, company, username, password, cookie);
return serviceTicketApi.GetServiceTicket(ticketId);
}
public List<ServiceTicket> CollectServiceTickets(string filter)
{
List<string> fields = new List<string>();
fields.Add("Id");
ServiceTicketApi serviceTicketApi = new ServiceTicketApi(site, company, username, password, cookie);
List<TicketFindResult> results = serviceTicketApi.FindServiceTickets(filter, "Id", null, null, null, fields);
logger.Info("Found " + results.Count + " Service tickets. Getting detailed ticket info...");
List<ServiceTicket> fullTickets = new List<ServiceTicket>();
int i = 0;
foreach (TicketFindResult ticket in results)
{
i++;
if ((i % 100) == 0)
logger.Info(i);
try
{
ServiceTicket ticketDetail = serviceTicketApi.GetServiceTicket(ticket.Id);
if (ticketDetail != null)
fullTickets.Add(ticketDetail);
else
logger.Info("Ticket details not found for: " + ticket.Id);
}
catch (Exception e)
{
logger.Error("Error getting ticket: " + ticket.Id + " - " + e.Message);
}
}
return fullTickets;
}